Camarillo Independent Service Center
Hours of Operation
|Mon - Fri:||8:00am to 5:00pm|
Message from the Shop
Smog inspection and repairs.
Auto Makes We Service
|AC/Heating||Alignment||Check Engine Light||Diagnosis|
|Hybrid/Electric||Oil Change & Lube||Scheduled Maintenance||Service & Repair|
|Timing Belts||Tire Sales/Repair||Transmission Repair|
|AAA Member Discount||Child Friendly||Senior Discount||Service Guarantee|
|Shuttle||Warranty Accepted||Wireless Internet|
Customer Reviews (4 reviews)4 Sort by: Date |
I wish I would have read the Yelp reviews before I took my vehicle to this shop. DO NOT GO HERE! I not only had horrible customer service from the shop manager, John, but I had the owner, Brett, call me and essentially tell me that his shop is only there to make money and not help the customer.
I dropped off my vehicle to get an O2 sensor replaced and was quoted about $100 to do so, even though it shouldn't have taken more than a few minutes to complete (in normal circumstances). I was "ok" paying for it because I didn't have the right tool and desperately needed to use my vehicle and get it smogged
A few hours later, I received a call from John, the shop manager, stating that my vehicle cannot be repaired without paying an additional $800 because they would need to spend an additional 7 hours on the vehicle. I could not afford that kind of money right now and told John that I would pick it up.
I attempted to pick up the vehicle and was required to pay the full amount of the repair, $90, even though there was NOTHING completed. I understand that the mechanic spent some time trying to figure out how to replace the O2 sensor but that seems to be my problem. Because I did not receive anything by bringing the vehicle to the shop, I asked for at least a discount because I know that the mechanic “tried” to make the repair. John’s solution to my problem is offering me a discount using AAA. It felt like a slap to the face... He tells me that when I bring it in to get repaired for $800 he will credit me the money I already spent. Why would I want to take a chance on them spending 7 hours on my vehicle and have them say that it is going to cost me $1600?
I receive an email survey shortly after the transaction and type in my feelings. A couple days later, I received a call from Brett, the owner, to discuss the work. Instead of actually listen to me, he told me why the shop could not complete the repair and why he deserved my money. He asked me if I felt that his employee should not get paid for the work he performed and then he asked me if I would go back to his shop to show me why they couldn’t perform the repair. I already understood why they couldn’t do the repair but I did not understand why he felt that the business should still get paid for the work (there was none). To make things even better, he asks me if I knew so much about the repair, why didn’t I just do it myself. I respond by stating that I would have if I had the proper equipment such as a lift and air tools and he then interrupts with “that is the reason why you gave us the money.”
STAY AWAY!!! Con artists so unscrupulous I can't even begin to explain. First off, never once have I taken the car in for repair and not been back multiple times after for them to actually fix what they charged me for. They routinely "accidentally" break other parts on the car when doing repairs, then charge you for those too! I bought the lies and excuses these guys tell you to convince you you're just unlucky for far too long. These guys have cost me thousands over the course of just a year alone, don't let my mistake be yours! They will argue with you to try to convince you what you know is common sense is wrong, and somehow they are right. These guys don't know ANYTHING about cars! They just know how to lie, cheat, and steal! After one bad experience after another for about a year, I finally wised up and took my car to other mechanics for second opinions and to check the work. This place charged me for parts they didn't even install!! This place should be shut down, but until then BEWARE!