Like most foriegn cars, Land Rover has it's share of negative publicity regarding reliability and expensive maintenance costs and repairs. This is always a concern of most Land Rover owners, which is why more than a few have tried to research and diagnose the problem with their vehicle, convincing themselves that they know exactly what the problem is before they even take it to a certified mechanic. So when they are told what the real problem is and what it's going to take to fix it, they take that diagnoses personally, and even regard the mechanic as arrogant and condescending when they find out they are wrong.
I was one of those types of people before I meet Paul, this man is a British import Guru, specifically with Land Rover. I can describe a symptom over the phone, and he can just about nail the diagnoses, and even give me a ballpark estimate on the repair. I've also found that most people who complain of the job not being done correctly, usaully don't get the recommended repair done, in an attempt to save money, then complain when their vehicle doesn't run like new.
Bottom line; I would not trust anyone but Paul to work on my Land Rover or Mercedes, Service shops like C&H are a very rare breed these days. Steve R.