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Burrough & Sons Automotive

(510) 694-1312
116 Verified Reviews
service@burroughandsons.com

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
16:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M
8:00am to 5:00pm
T
8:00am to 5:00pm
W
8:00am to 5:00pm
Th
8:00am to 5:00pm
F
8:00am to 4:00pm
S
Closed

ADDRESS

5154 Sobrante Ave
El Sobrante, CA 94803 USA

AUTO REPAIR EXPERIENCE

  • Thomas Burrough, Owner
  • Established 1995
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 58 Years of Car Repair Experience

Burrough & Sons Automotive Reviews

OVERALL RATING

116 Verified Reviews
5 stars
(75)
4 stars
(31)
3 stars
(3)
2 stars
(0)
1 star
(7)
by - Verified Customer April 10, 2017

More work was needed on my car, and they gave me an explanation for everything. I am very happy with the work done, and I feel my car is safe now. I will continue doing business with them!

by - Verified Customer April 02, 2017

Appreciate the clear communication and timely service.

by - Verified Customer March 29, 2017

No problems at all. Extremely satisfied.

by - Verified Customer March 27, 2017

I like this shop because I brought my car for smog check. However they checked and found many things to take care of.

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by - Verified Customer March 27, 2017

I didn't have an appointment, but needed a new battery. They squeezed me in and I appreciated that very much.

by - Verified Customer March 21, 2017

I have always taken my vehicles to Burough and Sons and will always continue to do so because their customer service is unmatched and their vehicular knowledge is top tier.

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by - Verified Customer March 20, 2017

Just smog check done.

by - Verified Customer March 15, 2017

Very quick service.

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by - Verified Customer March 14, 2017

The car wasn't fixed because it was honestly past the point of repair, but they were so professional and upfront. Even though the news wasn't great, they made it more bearable & we're very polite. I will definitely use their services in the future and will gladly recommend to others.

by - Verified Customer March 09, 2017

It went great. I loved it.

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by - Verified Customer March 09, 2017

Fixed efficiently and expertly.

by - Verified Customer March 09, 2017

Great service.

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by - Verified Customer March 02, 2017

Excellent service!

by - Verified Customer March 02, 2017

Great job!

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by - Verified Customer February 26, 2017

Nice place!

by - Verified Customer February 21, 2017

Good service and pleasant employees.

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by - Verified Customer February 19, 2017

Courteous and professional.

by - Verified Customer February 16, 2017

Great service!

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by - Verified Customer February 09, 2017

Great service and I will be back again when ever it is necessary.

by - Verified Customer February 08, 2017

Good Job.

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by - Verified Customer February 07, 2017

My car needed some love. You took care of her!

by - Verified Customer February 06, 2017

This was my first time there and it was a good experience. I will definitely be back.

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by - Verified Customer February 06, 2017

Well done!

by - Verified Customer February 05, 2017

I was satisfied with the job preformed. I will return.

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by - Verified Customer January 31, 2017

I was treated with the utmost respect and my car rund GREAT!

by - Verified Customer January 30, 2017

Happy to have found a friendly, local spot that I can take my BMW too - prices were a little higher than expected, but acceptable.

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by - Verified Customer January 26, 2017

My problem was with my electrical system, and it diligence and patience on the part of the mechanics to ferret out the issue; and I really appreciated their thoroughness in not releasing my car until the issue was resolved.

by - Verified Customer January 26, 2017

I was told car would be ready on Thursday. Upon arrival, there was something else needed to be done. Had to return Friday to get the car. Dashboard light hen on and on Monday back for brief follow-up. Steve and others were very helpful to fix my car with new water pump. Thanks to all!

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by - Verified Customer January 25, 2017

A customer for many years. I have always been satisfied with the service.

by - Verified Customer January 25, 2017

Everyone was helpful and friendly.

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by - Verified Customer January 25, 2017

Customer service (steve) was excellent. Work was done within both time and price estimate.

by - Verified Customer January 24, 2017

Very nice, courteous employees, work was done on time as promised.

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by - Verified Customer January 22, 2017

Steve took care of me without an appointment. Didn't have to wait long for some minor repairs that I don't have patience to do it myself.

by - Verified Customer January 22, 2017

Nice people to work with, honest, and I trust their opinions about my car and what needs to be done to keep it running.

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by - Verified Customer January 18, 2017

No complaints, good service.

by - Verified Customer January 17, 2017

Communicated well as to the car's problem and the possible solutions. Was treated with respect. Given a reasonable layman's explanation so I could make a decision. And, at this point, all work was done well and repaired the problem!

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by - Verified Customer January 09, 2017

Engine light did come on again. The last time I was out It didn't come on. I will bring it back if it comes on again.

by - Verified Customer December 29, 2016

The team is focused at getting the job done. Collectively, all hands were on deck to fix my vehicle.

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by - Verified Customer December 22, 2016

Was told that a required part would be in on Wednesday. On Wednesday afternoon I called and was told the car was on the lift but they weren't sure it would be ready by closing. They were to call me later to let me know.

by - Verified Customer December 19, 2016

Great service. Explained well for necessary repairs!

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by - Verified Customer December 19, 2016

First time everyone very courteous. All good too early to qualify work will be back!
Also lady very nice cleaned up my spilled coffee, We need a good honest trustworthy repair facility I hope you are the people we have been looking/waiting for!

by - Verified Customer December 15, 2016

There labor rate is a little higher than some shops but the service is above excellence and they always work with you on your repairs. They also explain everything and tell you what needs to be done right away and what you can wait on. I highly recommend this shop.

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by - Verified Customer December 14, 2016

Well done!

by - Verified Customer December 12, 2016

I went in to get my engine light checked out and they preformed a routine check and reassured me of the work needing to be done.

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by - Verified Customer December 06, 2016

Good clean quality work, done right the first time!

by - Verified Customer December 06, 2016

So far so good.

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by - Verified Customer December 05, 2016

They were courteous, respectful, gave a good fair quote and finished the job in a timely manner.

by - Verified Customer November 30, 2016

They were courteous, respectful, gave a good fair quote and finished the job in a timely manner.

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by - Verified Customer November 29, 2016

I failed to ask the price of one of the products needed and caused unnecessary miss understanding. Owner was very fair about it.

by - Verified Customer November 28, 2016

The shop workers are kind and respectful, they seek to understand your needs and wants. Honesty is definitely a large characteristic at this shop.

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by - Verified Customer November 20, 2016

Always so helpful and friendly! The guys are excellent at explaining what they are going to do, how things work and answering all my questions! Their work is excellent and I wouldn't trust my car with anyone else.

by - Verified Customer November 20, 2016

The only shop trusted to work on our cars....honest and stands behind all the work they do...

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by - Verified Customer November 16, 2016

Burroughs & Sons is where I am taking my car for future repairs. I love that they are honest and try not to get unneeded car repairs done unlike the dealer. Great customer service and explanatory.Very fair auto repair prices. I was very pleased. Thank You So Much!

by - Verified Customer November 16, 2016

I had to tow the car twice to have it re diagnosed with the stalling problem. Although the problem is 90% fixed 10% of the stalling problem still remains. The car stalls when engine runs cold. Once the engine is completely warmed up the car rums fine without further stalling.

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by - Verified Customer November 09, 2016

friendly,professional and clean!

by - Verified Customer November 08, 2016

First time there, people are friendly and professional.

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by - Verified Customer November 07, 2016

So far GOOD!

by - Verified Customer November 06, 2016

My experience was wonderful, they diagnosed the problem that I had, ordered the part to repair it, and the work was done the next day.

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by - Verified Customer November 03, 2016

Paid attention to my concerns. Considered my bottom line. Friendly and professional.

by - Verified Customer November 02, 2016

Great friendly service.

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by - Verified Customer October 06, 2016

All employees we dealt with were helpful & informative. The ride back & forth to our home was invaluable.

by - Verified Customer September 29, 2016

I was very confidant in the repair and pleased how I was treated.

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by - Verified Customer September 29, 2016

Everything was done in a timely and thorough manner.

by - Verified Customer September 29, 2016

professional, courteous.

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by - Verified Customer September 27, 2016

Very friendly knowledgeable staff.

by - Verified Customer September 22, 2016

Personalized and very thorough service.

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by - Verified Customer September 19, 2016

The work done is always excellent. I trust Burrough & Sons.

by - Verified Customer September 15, 2016

Excellent service!

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by - Verified Customer September 14, 2016

Inexperienced with working on Volkswagens, the repair was horrible a job that should have took a half a day took three weeks.. I am never going to recommend the shop to anybody.

by - Verified Customer September 12, 2016

The car had quit on me and now it is running great.

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by - Verified Customer September 12, 2016

Staff is not friendly, they did some "fixing"to my car that I did not came for. They did not ask my permission or explain the prices before touching my car. They did not call me, when I came to pick up my car they charged me for the unnecessary work. My conversation was about the other part of my carburetor but work was not done. I paid for God know what. I have seen many auto repair places and they value their customers, especially new ones.

by - Verified Customer June 23, 2016

Good service, fair prices, nice people. Good location for me.

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by - Verified Customer June 23, 2016

Very experienced in older cars also .My 50 ford had various problems They diagnosed them and got me back in the driver's seat with all parts and problems fixed.

by - Verified Customer June 23, 2016

Appointments are made and kept.

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by - Verified Customer June 17, 2016

Great service. They always do a wonderful job.

by - Verified Customer June 13, 2016

Very satisfied with the service.

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by - Verified Customer June 10, 2016

Very Knowledgable and thorough.

by - Verified Customer June 10, 2016

I think they are too expensive !!

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by - Verified Customer June 09, 2016

I think they are very expensive and misdiagnosed my problem.

by - Verified Customer June 08, 2016

Costs to much.

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by - Verified Customer June 02, 2016

Everything was done to my satisfaction and on time.

by - Verified Customer June 02, 2016

They are very good.

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by - Verified Customer May 16, 2016

Good service.

by - Verified Customer May 13, 2016

Friendly, fast service.

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by - Verified Customer May 13, 2016

They know my vehicle, I've been a customer for decades, there is a level of trust that goes along with doing business with them.

by - Verified Customer May 11, 2016

My car was professionally repaired in a timely manner at a reasonable price.

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by May 02, 2016

Very nice and efficient.

by - Verified Customer April 22, 2016

Will only take cars to this location moving forward.

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by - Verified Customer April 19, 2016

Nice to have an alternative to the dealers closer to home.

by - Verified Customer April 11, 2016

It was a very hard repair job one problem led to another and they stuck with it and got it fixed. They offered me AAA automobile, they picked me up and dropped me off, everyone was very nice just like family maybe better than family.

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by April 07, 2016

I have always been very satisfied and happy with the service for years.

by - Verified Customer April 06, 2016

Quick, honest and thorough.

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by - Verified Customer April 01, 2016

I got good service on my car, however They kept getting new codes coming up after I had paid. The engine check light kept coming on after work was done, that meant spending more money.

by - Verified Customer March 25, 2016

They took care of my car like it was their own. Found a few other things that needed attention but nothing expensive, I was glad to approve the add'l parts.

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by - Verified Customer March 23, 2016

Excellent service - prompt and professional.

by - Verified Customer February 24, 2016

Excellent service. I have been getting my cars serviced at Burrough & Sons for nearly 20 years: they have always treated me well.

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by - Verified Customer February 23, 2016

Burrough & Sons are very honest & don't recommend things that are not needed.

by - Verified Customer February 22, 2016

I went for a smog check at my appointed time and the work was done within a reasonable period of time.

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by - Verified Customer February 19, 2016

This is a shop I can trust to do the work needed and the office gives you clear information and they are experienced in their craft.

by - Verified Customer February 15, 2016

They fixed the problem.

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by - Verified Customer February 12, 2016

Great service.

by - Verified Customer February 11, 2016

Service was exceptional as this shop.

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by February 10, 2016

The didn't fix my truck.

by - Verified Customer February 09, 2016

Knowledgeable staff that can diagnose a problem and give the customer options for the repair.

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by - Verified Customer January 29, 2016

Friendly and courteous staff. Fast, quality service at a fair price.

by - Verified Customer January 22, 2016

I like their honesty.

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by - Verified Customer January 21, 2016

I went to the shop to get tires and a 60k service on my Ford Fusion. The customer service at the front counter was friendly and knowledgeable. The service to my car was quick and the work was fantastic.

by January 18, 2016

I like that they are a local business.

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by - Verified Customer January 15, 2016

Though the prices aren't the lowest, the service is prompt and expert. Steve at the front desk gives clear and thorough explanations of the work needed. The waiting area is clean and pleasant, and all the staff is friendly and respectful. I've found that these folks go the extra mile and back up their work.

by January 15, 2016

Great staff and work completed in a timely manner.

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by January 15, 2016

I am very comfortable referring Burrough & Sons. The owner, Tom, is honest and tells you exactly what the car needs. The workmanship is very professional. Also, I really like the young women at the front desk, Stephanie.

by - Verified Customer January 07, 2016

Excellent.

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Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
+ More

AMENITIES

  • Coffee
  • Early Bird Dropoff
  • Free Estimates
  • Heated Waiting Room
  • Service Guarantee
  • Shuttle

AFFILIATIONS

  • ASCCA

MESSAGE FROM THE SHOP

We are a family owned and operated shop which started in 1995. We take pride in offering our community great service at fair prices. Please check out our website!
www.burroughandsons.com

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
+ More

RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
91
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
88
CUSTOMER AMENITIES
91

Burrough & Sons Automotive is a family owned and operated business that has been proudly serving El Sobrante and the surrounding area since 1995. This very experienced team has an excellent mix of ongoing training and ASE certifications. They have at their disposal the diagnostic tools and equipment necessary to service and repair today's modern vehicles. This combination of tools and knowledge enables them to perform repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repairs, to state smog inspections, as well as your scheduled maintenance needs. Work performed here is backed by a 24 month / 24,000-mile warranty for your peace of mind. Recent customers described this shop to us as, "knowledgeable", "courteous", "honest", "friendly", and "professional". A local shuttle service, early bird drop-off, and a waiting area available for your convenience.


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