More work was needed on my car, and they gave me an explanation for everything. I am very happy with the work done, and I feel my car is safe now. I will continue doing business with them!
Appreciate the clear communication and timely service.
No problems at all. Extremely satisfied.
I like this shop because I brought my car for smog check. However they checked and found many things to take care of.
I didn't have an appointment, but needed a new battery. They squeezed me in and I appreciated that very much.
I have always taken my vehicles to Burough and Sons and will always continue to do so because their customer service is unmatched and their vehicular knowledge is top tier.
Just smog check done.
Very quick service.
The car wasn't fixed because it was honestly past the point of repair, but they were so professional and upfront. Even though the news wasn't great, they made it more bearable & we're very polite. I will definitely use their services in the future and will gladly recommend to others.
It went great. I loved it.
Fixed efficiently and expertly.
Good service and pleasant employees.
Courteous and professional.
Great service and I will be back again when ever it is necessary.
My car needed some love. You took care of her!
This was my first time there and it was a good experience. I will definitely be back.
I was satisfied with the job preformed. I will return.
I was treated with the utmost respect and my car rund GREAT!
Happy to have found a friendly, local spot that I can take my BMW too - prices were a little higher than expected, but acceptable.
My problem was with my electrical system, and it diligence and patience on the part of the mechanics to ferret out the issue; and I really appreciated their thoroughness in not releasing my car until the issue was resolved.
I was told car would be ready on Thursday. Upon arrival, there was something else needed to be done. Had to return Friday to get the car. Dashboard light hen on and on Monday back for brief follow-up. Steve and others were very helpful to fix my car with new water pump. Thanks to all!
A customer for many years. I have always been satisfied with the service.
Everyone was helpful and friendly.
Customer service (steve) was excellent. Work was done within both time and price estimate.
Very nice, courteous employees, work was done on time as promised.
Steve took care of me without an appointment. Didn't have to wait long for some minor repairs that I don't have patience to do it myself.
Nice people to work with, honest, and I trust their opinions about my car and what needs to be done to keep it running.
No complaints, good service.
Communicated well as to the car's problem and the possible solutions. Was treated with respect. Given a reasonable layman's explanation so I could make a decision. And, at this point, all work was done well and repaired the problem!
Engine light did come on again. The last time I was out It didn't come on. I will bring it back if it comes on again.
The team is focused at getting the job done. Collectively, all hands were on deck to fix my vehicle.
Was told that a required part would be in on Wednesday. On Wednesday afternoon I called and was told the car was on the lift but they weren't sure it would be ready by closing. They were to call me later to let me know.
Great service. Explained well for necessary repairs!
First time everyone very courteous. All good too early to qualify work will be back!
Also lady very nice cleaned up my spilled coffee, We need a good honest trustworthy repair facility I hope you are the people we have been looking/waiting for!
There labor rate is a little higher than some shops but the service is above excellence and they always work with you on your repairs. They also explain everything and tell you what needs to be done right away and what you can wait on. I highly recommend this shop.
I went in to get my engine light checked out and they preformed a routine check and reassured me of the work needing to be done.
Good clean quality work, done right the first time!
So far so good.
They were courteous, respectful, gave a good fair quote and finished the job in a timely manner.
They were courteous, respectful, gave a good fair quote and finished the job in a timely manner.
I failed to ask the price of one of the products needed and caused unnecessary miss understanding. Owner was very fair about it.
The shop workers are kind and respectful, they seek to understand your needs and wants. Honesty is definitely a large characteristic at this shop.
Always so helpful and friendly! The guys are excellent at explaining what they are going to do, how things work and answering all my questions! Their work is excellent and I wouldn't trust my car with anyone else.
The only shop trusted to work on our cars....honest and stands behind all the work they do...
Burroughs & Sons is where I am taking my car for future repairs. I love that they are honest and try not to get unneeded car repairs done unlike the dealer. Great customer service and explanatory.Very fair auto repair prices. I was very pleased. Thank You So Much!
I had to tow the car twice to have it re diagnosed with the stalling problem. Although the problem is 90% fixed 10% of the stalling problem still remains. The car stalls when engine runs cold. Once the engine is completely warmed up the car rums fine without further stalling.
friendly,professional and clean!
First time there, people are friendly and professional.
So far GOOD!
My experience was wonderful, they diagnosed the problem that I had, ordered the part to repair it, and the work was done the next day.
Paid attention to my concerns. Considered my bottom line. Friendly and professional.
Great friendly service.
All employees we dealt with were helpful & informative. The ride back & forth to our home was invaluable.
I was very confidant in the repair and pleased how I was treated.
Everything was done in a timely and thorough manner.
Very friendly knowledgeable staff.
Personalized and very thorough service.
The work done is always excellent. I trust Burrough & Sons.
Inexperienced with working on Volkswagens, the repair was horrible a job that should have took a half a day took three weeks.. I am never going to recommend the shop to anybody.
The car had quit on me and now it is running great.
Staff is not friendly, they did some "fixing"to my car that I did not came for. They did not ask my permission or explain the prices before touching my car. They did not call me, when I came to pick up my car they charged me for the unnecessary work. My conversation was about the other part of my carburetor but work was not done. I paid for God know what. I have seen many auto repair places and they value their customers, especially new ones.
Good service, fair prices, nice people. Good location for me.
Very experienced in older cars also .My 50 ford had various problems They diagnosed them and got me back in the driver's seat with all parts and problems fixed.
Appointments are made and kept.
Great service. They always do a wonderful job.
Very satisfied with the service.
Very Knowledgable and thorough.
I think they are too expensive !!
I think they are very expensive and misdiagnosed my problem.
Costs to much.
Everything was done to my satisfaction and on time.
They are very good.
Friendly, fast service.
They know my vehicle, I've been a customer for decades, there is a level of trust that goes along with doing business with them.
My car was professionally repaired in a timely manner at a reasonable price.
Very nice and efficient.
Will only take cars to this location moving forward.
Nice to have an alternative to the dealers closer to home.
It was a very hard repair job one problem led to another and they stuck with it and got it fixed. They offered me AAA automobile, they picked me up and dropped me off, everyone was very nice just like family maybe better than family.
I have always been very satisfied and happy with the service for years.
Quick, honest and thorough.
I got good service on my car, however They kept getting new codes coming up after I had paid. The engine check light kept coming on after work was done, that meant spending more money.
They took care of my car like it was their own. Found a few other things that needed attention but nothing expensive, I was glad to approve the add'l parts.
Excellent service - prompt and professional.
Excellent service. I have been getting my cars serviced at Burrough & Sons for nearly 20 years: they have always treated me well.
Burrough & Sons are very honest & don't recommend things that are not needed.
I went for a smog check at my appointed time and the work was done within a reasonable period of time.
This is a shop I can trust to do the work needed and the office gives you clear information and they are experienced in their craft.
They fixed the problem.
Service was exceptional as this shop.
The didn't fix my truck.
Knowledgeable staff that can diagnose a problem and give the customer options for the repair.
Friendly and courteous staff. Fast, quality service at a fair price.
I like their honesty.
I went to the shop to get tires and a 60k service on my Ford Fusion. The customer service at the front counter was friendly and knowledgeable. The service to my car was quick and the work was fantastic.
I like that they are a local business.
Though the prices aren't the lowest, the service is prompt and expert. Steve at the front desk gives clear and thorough explanations of the work needed. The waiting area is clean and pleasant, and all the staff is friendly and respectful. I've found that these folks go the extra mile and back up their work.
Great staff and work completed in a timely manner.
I am very comfortable referring Burrough & Sons. The owner, Tom, is honest and tells you exactly what the car needs. The workmanship is very professional. Also, I really like the young women at the front desk, Stephanie.