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2002 GMC Sonoma

Question: Bulletin 06020 (replaced by 06020A)

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KeithRG, 4.3L V6, Omaha, NE, August 11, 2012, 16:42

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Received a card in the mail saying there is suppose to be FREE repairs on tail gate cables. Three times my dealer has replace cables and all three times I was charged for work that was suppose to be free. Where can I find the form to get reimbursed for work performed? (Policy dated July 2006 on page 2 asks "Did I pay for the work?") My truck seems to be worse on this as the new cables have the plastic covering splitting already.

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Answer #1

goodguy August 12, 2012, 07:59

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you will have get in touch with gm head office because if there is a recall you dont have to pay for it

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KeithRG, August 12, 2012, 14:56

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Actually, I can't. 06020 was superseded by 06020A. The warranty covers repairs from the start of when the truck was put in service (2002). By the time I got the truck, seven years have gone by. I had until 2007 (according to the bulletin) to file any claims with the dealer which doesn't seem fair because repairs should be free until 2014. Gosh, so complicated. I may take you up on the suggestion because repairs WERE made within the 12 years and maybe the dealer didn't know. Its worth a try.

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goodguy, August 12, 2012, 19:22

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if you raise enough hell they will give in

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KeithRG, August 13, 2012, 11:51

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I called GM and they told me I need to go to any GMC dealer and get the refund taken care of. The dealer charged me twice for the repair already and I have a replaced cable failing (plastic cover coming off) again.

11/5/2012: After some running around, the dealer game a copy of the form I needed to fill out for EACH charge. GM gave me a PO Box and I mailed my 2 bills in. Now, 2 months later, GM has no idea what happened to the bills I sent in for refund.

January 29, 2013
Finally got a reply from my Dealer and GM told them that there was too much time between the Repair and the request for refund. Some one dropped the ball here and I am leaning toward the dealer as they are suppose to know about all recalls for my vehicle. It was a recall going on for several years yet they did the repair anyway and charged me. They are trying to get a hold of the District Manager and see what they say.

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