Everett, WA 98201
Auto Makes We Service
|Muffler & Exhaust||Oil Change & Lube||Service & Repair|
Customer Reviews (3 reviews)3 Sort by: Helpful |
I used to use Bucky's for brake work, but I found that any other repairs were a mistake.
Several years ago I took my Ford Explorer in because it had a coolant leak which needed to be fixed before I took a trip to Leavenworth. I waited, because I planned to leave early the next morning and I wanted to make sure they kept on top of it. But as I waited, I watched them take in quite a few walk-in customers, and didn't get to my car until late in the afternoon. Then they informed me that it required them to buy a part but it was too late to have it delivered and they couldn't get it until the next day. I offered to go pick up the part myself, but they refused (I think they didn't want to see how little they were paying for it compared to what they were charging me, they wouldn't even tell me the P/N or where they were buying it from). I had to re-schedule my trip, they didn't get the part installed until late the next day. Total work time, by my observation: 1/2 hour diagnosing problem, 1/4 hour part installation, total time in shop two days.
While I was waiting for the repair to be completed on the second day, somebody showed up at my house, looking over the fence and finally knocking at the door. My daughter answered, and he seemed surprised, muttered something about making a mistake, and leaving. Did someone at the shop hear that I was going to be out of town the next day, and let someone know? It's the only time that's ever happened to me.
As a final straw, when summer came three months later, I discovered that somehow my A/C was drained of coolant, and since it was an old system I couldn't recharge it without going through a conversion repair. The condensation plug was also blocked, causing water to drip onto my floor board until I fixed it myself. Maybe a coincidence, but I know they were looking around all those things when they were doing the diagnosis.
I wouldn't use this place for auto repairs. They let homeless people sleep in your vehicles at night. One guy named Steve was at China Doll and was bragging about the nice fine vehicles that the staff at Bucky's lets him sleep in at night! He said he is homeless and that he hangs around Buckys during the day and at night he gets his pick of the cars there to sleep in.
Would you want a homeless person going through your glove compartment or looking for something to steal?
My husband took our car there once and when he returned he was charged far different than what was quoted. We refused and quickly took our car to a different shop. The workers were rude and the whole place felt like a sham.