We have been taking our cars to Buchanan's for 15 years. Finding a trustworthy mechanic is not an easy thing and I have always found them to be up front and honest, never selling us something that was unnecessary or exaggerated. My only complaint is that I know that using them will always cost me a little more. I have recommended and will continue to recommend Buchanan's to anyone asking if I know if a good, reliable mechanic.
As always, quality work from quality people.
They are always professional, friendly and courteous. I can trust them to be honest and never try to sell me something I don't need. But they will let me know if they find a problem I didn't know about.
This was an emergency call (dead battery) and I needed to use the car to get to an appointment in one hour and 30 minutes. The serviceman arrived at my home, jump started the car,I drove to the station, made arrangement for a new battery. Then the serviceman and I drove to my appointment, right on time, and he drove the car back to the station.
By the end of the day, it was ready for me.
We appreciate that Karl is able to get our delivery van repaired and back on the road quickly.
The service has always been great. The staff are wonderful.
Always top service!
They usually do a good job, but one time they hadn't tightened the lug nuts and the tire almost fell off going down the street.
Thank you for being a valued customer and for your feedback. We do take this feedback very seriously, and the employee who made this error no longer works for us. We are committed to quality service and quality auto repair and that was not delivered to you. Thank you for allowing us to fix this and for continuing to be our customer.
I have been going there for a number of years. It is friendly service. The price has gone up lately.
They are right by my work. They dropped my car off when they were done. They checked everything. Everything was reasonably priced. It wasn't expensive and I'm glad that they caught it. Karl is the man. They put my license plates on for me.
They give you very professional and competent service. They are very fast. They are friendly. I have been using them for about 25 years.
We took the car in to have the front tires fixed, and when they put it together, they didn't tighten the wheels. We took it back, the nuts were loose, and as a result the wheels could come off and caused an accident, that is the reason for the low rating. I have used them in the past years a lot. We took it back in, and they tightened the nuts, they gave us a fifty dollar courtesy for gas for doing it. They do not do quality work and that is why I gave them a six to be fair with them. I will use them again.
Thank you for your feedback. We take it very seriously. Upon investigation of the employee and in alignment with our commitment to quality and our customers, we have ended their employment with Buchanan's Service Center. We have high standards and are committed to delivering them to each and every customer, each and every time. We look forward to winning your trust back and allowing us to service your family vehicle in the future.
I just don't think that it is the most reputable shop. They guy that was supposed to fix my car couldn't figure out how to open my trunk. It is small. It is connected to a gas station. I would go there for small things.
I just had my oil changed. They were quick and they were nice. They cleaned my car afterward. It seemed like the knew what they were doing. They were very helpful.
The service is particular. Price is reasonable. When they finish your car, they give the car a wash. They vaccuum when they finish.
They always treat me well.
I always go there. They are reliable.
It is friendly service and it is trustworthy. I am satisfied with them. They are good people.
The guys are great. They have done work for me before.
I know the mechanic. They do a great job. They told me exactly what was wrong.
They were very prompt. The prices were reasonable. When the car broke down, they looked at it right away.
They always do a good job. They are honest. They only do what you like them to do. The guy that runs the place is a great guy.
Great service and very friendly and fair.
They were quick to get back to me on the diagnosis of the problem. They were quick to get the part and get it back to me the next day. The quality of work was great. I have had no problems with my car since.
They have good service. They are friendly people. They have fair prices.
They are friendly. They are local. They are super close, personable, and efficient.
It is close. They have great hours. I have been going to them for a long time and they have always done a good job.
They are upfront. They told me the cost. It was done in a reasonable time. They are nice people. They have good customer service.
I trust Carl and his guys. They always do good work and explain everything. I do not feel they have ever been untrustworthy with me.
The price was fair. They completed the job in a timely fashion.