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Brothers Custom Car-N-Truck

202 Union Street, Westfield, MA 01085 Map & directions

Call Now: (413) 358-4352

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About Brothers Custom Car-N-Truck

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability
83
Tools & Equipment
95
Customer Service
93
Customer Conveniences
12 months / 12,000 miles
Parts & Labor Warranty

Assessment Summary

Brothers Custom Car-N-Truck is a full service repair facility with special training in automotive mechanical repair as well as offering collision repair services. This team of automotive professionals is very experienced as well. This training & experience, coupled with some of the best automotive tools and computer diagnostic equipment enable them to provide repairs ranging from check engine light repairs, to minor and major mechanical repairs, as well as your scheduled maintenance needs. Our unbiased review of their most recent customers revealed they not only do a great job taking care of your car, they also excel at customer service as well. This team was described as “prompt”, “reliable”, “accommodating”, “professional”, and “detail oriented”. For your peace of mind they back their work with a 12-month / 12,000-mile warranty. Local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Message from the Shop

Here at Brother's Custom Car-N-Truck, we service all makes and models, foreign and domestic. From your Saturn to your Mercedes, you can bet you will be in good hands with us! We have been family owned since 1987, helping our neighbors in the Westfield area and beyond. Brother's Custom Car-N-Truck is a NAPA Auto Care Center, and as such we carry a 12 month/12,000 mile nationwide warranty on our service work. Come visit us at 202 Union Street in Westfield, MA or give us a call and let us know how we can help you!

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Collision Repair & Paint Diagnosis Hybrid/Electric Muffler & Exhaust
Oil Change & Lube Scheduled Maintenance Service & Repair Smog/Emissions Testing
Timing Belts Tire Sales/Repair Transmission Repair Windshield/Glass

Amenities

Car Delivery Car Pickup/Dropoff Child Friendly Coffee
Early Bird Dropoff Financing Gas/Diesel Heated Waiting Room
Parts/Accessories Service Guarantee Shopping Nearby Shuttle
Towing Warranty Accepted Wireless Internet

Customer Reviews 25 verified reviews

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Brothers Custom Car-N-Truck
Verified Customer
August 11, 2014

They have always treated me great over the years. They provide good service. Good customer courtesy.

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Brothers Custom Car-N-Truck
Verified Customer
August 07, 2014

I like their work. I have no problem with them. I'm very satisfied with them.

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Brothers Custom Car-N-Truck
Verified Customer
August 04, 2014

They do good work and they are honest and reliable. Their work is reasonably priced.

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Brothers Custom Car-N-Truck
Verified Customer
July 30, 2014

I think they have pretty much accomplished what I want them to accomplish on any servicing. I feel that I can trust their judgement.

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Brothers Custom Car-N-Truck
Verified Customer
July 25, 2014

They are very good people that do good work.

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Brothers Custom Car-N-Truck
Verified Customer
July 25, 2014

I have been going there for 20 years. If they weren't up to my satisfaction, I wouldn't go. They are very good.

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Brothers Custom Car-N-Truck
Verified Customer
July 17, 2014

They always give me an appointment when I call, and they get the work done as quickly as possible

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Brothers Custom Car-N-Truck
Verified Customer
July 16, 2014

I know them personally. I know they are trustworthy. They do what they say they are going to do.

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Brothers Custom Car-N-Truck
Verified Customer
July 16, 2014

Great service. They back up what they say.

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Brothers Custom Car-N-Truck
Verified Customer
July 15, 2014

They are very attentive to what you need, and they always give you an exact estimate before they do any work.

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Brothers Custom Car-N-Truck
Verified Customer
July 15, 2014

They fixed what was wrong with my car, and they charge reasonable prices.

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Brothers Custom Car-N-Truck
Verified Customer
July 11, 2014

They are very friendly, and they always take care of our problems.

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Brothers Custom Car-N-Truck
Verified Customer
July 11, 2014

They are a very good shop, they have a very professional atmosphere. They get your car back to you nice and clean, and I have never had any issues with their work. Their work is done in a reasonable amount of time and at a decent price.

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Brothers Custom Car-N-Truck
Verified Customer
July 09, 2014

They are always nice and helpful. We really like them.

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Brothers Custom Car-N-Truck
Verified Customer
July 09, 2014

They are very thorough, they do great work and they give you a print out of what the parts cost and how much it was for labor.

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Brothers Custom Car-N-Truck
Verified Customer
July 09, 2014

They let you know what is going on if they have to change parts out, they show you pictures of the work they do and they explain all of the work to you. They are very nice people.

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Brothers Custom Car-N-Truck
Verified Customer
July 08, 2014

I like them down there, the service makes me happy. The owner is very nice to us. Lately the service has been poor, with the oil cap missing, other features that also weren't working and even the oil filter was leaking.

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Brothers Custom Car-N-Truck
Verified Customer
July 08, 2014

They are friendly, courteous and very informative.

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Brothers Custom Car-N-Truck
Verified Customer
July 08, 2014

They always do good work, and I like everyone that works there.

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Brothers Custom Car-N-Truck
Verified Customer
July 02, 2014

They get your car in and out quickly, and they do excellent work. They pick me up and drop me off at work whenever they have my truck, they do very good work and I wouldn't have anybody else touch my vehicles.

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Brothers Custom Car-N-Truck
Verified Customer
June 30, 2014

The brothers that work in the shop are honest and reliable. At this shop you know it will be fixed right the first time and are Jehovah witnesses believers.

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Brothers Custom Car-N-Truck
Verified Customer
June 26, 2014

They completely explain what the problems are, and they take care of the problems effectively.

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Brothers Custom Car-N-Truck
Verified Customer
June 25, 2014

They are very reliable, honest and they do very good work. I am always satisfied with the type of work they do.

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Brothers Custom Car-N-Truck
Verified Customer
June 25, 2014

They are prompt, reliable courteous and they always do a good job on my car.

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Brothers Custom Car-N-Truck
Verified Customer
June 24, 2014

They are very accommodating, helpful and friendly.

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Hours of Operation
Mon - Fri:8:30am to 5:00pm
Call Now:

(413) 358-4352

Auto Repair Experience

  1. Alan Figueroa , Owner
  2. Established 1994
  3. 2 Auto Repair Mechanics on Staff
  4. 45 Years of Car Repair Experience