Best experience with a shop I have ever had. I have been working on my car my own for quiet some time and to be honest I generally really dislike having to take it need certain repairs that require tools and skills that I do not have. With that being said for the first time ever I genuinely felt very comfortable having my car worked on at Brookhaven Automotive because both the shop manager and the diagnostician were very knowledge about the issue and fully explained what was wrong, why, and how they were going to fit it. They did an amazing shop and the price was surprisingly lower than all of the other estimates that I received from other local shops, and for the quality of work and customer service i was very surprised and happy! If you are debated between Brookhaven Automotive and another local shop give them a call and you will see what I mean. I definitely recommend this shop, especially to car enthusiast who are very picky about who works on their car!
Very friendly quick but quality service.
Everyone at Brookhaven is incredibly polite and helpful.
I always receive personalized and attentive service and never feel pressured to have work done that is not necessary at the time.
Excellent service. Reasonable price.
Great customer service. Will continue to service my cars with Brookhaven.
Very polite and a good experience. They informed me of a fuel leak I was unaware of before taking it in for the oil change!
My first experience ever: Excellent service!! Towed my car into their lot the night prior. Told them I needed it done by 4pm so I could get to work on time, and I could tell they were really busy; it didn't look good to me and honestly, I knew it wasn't going to get done that quick. Water pump and timing belt was the problem. They got it all done with an oil change and new spark plugs, per my request, before 2pm. I WILL be coming back here. Superior work men!! A++ all my referrals will go to these guys!
Thanks for the kind words Jared. We try to always give excellent customer service. Thanks for noticing!
Brookhaven is a blessing to me as single 60 year old woman who needs good reliable transportation and a good reliable mechanic to help me take care of my vehicle...THANK YOU BROOKHAVEN.
Went in thinking my vehicle needed an expensive repair; they advised me it was a simple fix and all was okay. Will be back.
Very professional and reasonably priced service.
Been coming to Brookhaven for years trust them to always do a good job. and because Im a woman I trust them to always do the job right and not try to do more than is needed
These guys are aways great. The place is clean and I feel comfortable going here.
I trust these guys completely and I send all my family and friends to them.
They always do a great job!
I have had many experiences at Brookhaven Auto and they have won our business hands down from the dealerships we used to go to. They are the most honest and friendly excellent auto mechanics you will find.
It was good-to-go!
The service was honest and done in a very fast manner.
I always recommend you guys because I feel you're honest, and not trying to swindle me into unnecessary work/payments.
Jeff and Scott are awesome. Won't take my car anywhere else.
Jeff and his staff are very professional. I told Jeff that I was told that I needed brake pads from another place, and if I did need them I wanted Jeff to do it. First of all they are honest and their work is done right the first time. Jeff calls me back and informed me that I did not need brake pads, that is how honest they are. They could have put brake pads on them because I trusted them being a single female, but he was very honest with me. Thank you Jeff and your staff for making me feel very comfortable and know that you only fix what needs to be fixed on my car. Thank you for being an honest establishment. Jeanette Anderson
The regular man at the counter was not in; a younger man was filling in. Holiday weekend. I missed the regular guy. Felt more taken care of and listened to. The car took longer to finish than typically does; and took longer than the young man at the counter told me. Then, when I drove away my radio wouldn't work. I drove it right back and he told me that Honda's need a code after battery replacement (I already knew that) and he said I could probably do that myself. I suggested it might be the battery since they said they had to cinch one of the connections; since the radio light wouldn't even come on to ask for the code. It took coaxing to get him to check; then they had to call the Honda dealership. They eventually figured out it was a blown fuse. But not sure why they didn't check everything before they gave me my car back. Didn't like the desk persons' attitude. Told me he had no idea how to use the coffee maker and walked away. This was at the Higley shop. I typically love coming the Stamps...I will try one more time. But, I won't be happy if the same young man is at the counter.
Elizabeth, we have no shop in Higley or Stamps. I have no idea where those places are so I think you have the wrong shop. Also I never have a young man at the desk. My service writer is in his 50's and I am in my 40's and we are the only 2 who ever work the desk. Not quite sure where your car was when you had this unpleasant experience.
Work was done quickly and at a very fair price. I'll definitely be having them do my repair work in the future.
I was there under stress (car towed) not knowing what had happened. They were honest, prompt, kind and very helpful, going out of their way to help me get home to my sick dog even.
All good experience.
This was my first time at your shop. They were good enough to fit me in for a routine tire check without an appointment. It turned into a significant problem which they took care of right away. I am very grateful for your consideration, kindness and professionalism.
Bad battery fixed promptly.
I liked that they took some time to ride with me to explain the issues. Will come back. Thanks!
I have been using Brookhaven Automotive for years, they are always very helpful with explaining any issues with my vehicle to me, I have always appreciated their honesty and never once felt pressured into any services. I couldn't be happier with their work.
They are great! Always provide awesome customer service!
Staff is friendly and skilled. Some of the mechanics have been there a long time. I am always satisfied with the work and advice given.
I asked the shop to specifically look at an issue on my car 4 separate times. They told me they checked what I asked them to check, and that wasn't the issue. My car died a week later, and I had a feeling it was due to the issue I asked them to fix. I made the repair on my own, and it turns out I was correct.
Austin, without your last name I cannot find your repair order. I have gone through every Austin I have and have not seen anything regarding 4 different visits. If you would like to call in at 405-310-2279 I would like to get your last name so I can see where the disconnect was.
Always friendly and helpful and job always done thoroughly.
Thoughtful experienced professionals.
Very nice guy in the office named Jeff, helped me understand what was wrong with my car and I got a good price.
Brookhaven Automotive provide great service at a fair price. They are very customer driven and make the service experience great.
I like their friendliness. I like that they let me know, upfront, what needed to be done. They just kept me informed along the way. They have great customer service.
They do a good job. They are knowledgeable. I don't feel like they are trying to rip me off.
Thanks John! Our opinion is there is way too much honest repair work needed. We operate with high integrity and honesty!
Scott Porter has got to be the best mechanic in town. He saved me over 2000 dollars on my daughters car. He was able to find the problem. You are not going to find a better mechanic than Scott Porter.
Quick, fair, honest.
Quick service and extremely friendly and accomodating staff.
Excellent service. People are nice.
They did a thorough check and warned me of dangers I was facing and did a price check so I could prepare for expenses.
They were very helpful. They did what they said they were going to do, in a timely manner. I was impressed with the shop.
Brookhaven staff was GREAT at keeping me informed as to what the problem was and how it might be fixed. Not only that, they went above and beyond to make sure I was getting the best deal possible.
Friendly service, very professional. They provided the recommendations that were needed at the time. Just very professional. Outstanding customer service.
Have gone there for years and feel like I can trust their recommendations for service if needed.
I like using them. I think they are honest and fair. I think they do a good job.
They just do everything they said they were going to do. They were on time. They stuck to their appointment.
Thanks! Personally I hate to wait past my appointment time so we always strive to be punctual and respectful of others time.
They told me what they were going to do and what it was going to cost. They got it done within a day. It was good service.
I just had a good experience. It was fast and everyone was nice there.
They were very friendly, knowledgeable and worked with me very well in making my appointment. I have had no issues coming out of that place.
All services were excellent.
I have been a customer for 15 years. I have never had any issues. If I did, they stood behind the work and made it right. There was never anything majorly wrong.
They provided good customer service. They were very helpful and were pretty honest.
I have always had good service from them. The only thing that is an inconvenience is that they don't have loaner cars.
Hi Laurie, I'm sorry we don't have loaner cars but we do offer rides within 10 miles of the shop
They were very efficient and very nice.
We have been using them for years. They always do a good job. They are quality technicians that always seem to know what they are doing. They stand behind their work. We have never had a problem and if we did they fixed it.
They take great and thorough care of my car and are very personable.
We have taken our vehicles to Brookhaven Auto for several years and have never been disappointed.
Great service and nice people.
Always had good, prompt service in finding the problem and correcting it in a timely manner.
Competent and honest.