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Broadview Schaaf Marathon

4661 Broadview Rd, Cleveland, OH 44109 Map & directions

Call Now: (216) 609-3767

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About Broadview Schaaf Marathon

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
100
Technical Ability (?)
93
Tools & Equipment (?)
98
Customer Service (?)
95
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Broadview Schaaf Marathon prides itself in being a family oriented garage that treats its customers like friends. This philosophy was verified in the customer service scores this RepairPal Certified shop received as a result of our verified customer survey. This team of professionals has been working together for an average of 20 years and are very experienced and capable of repairing and servicing your modern vehicle. They keep up with the latest training by consistently attending the ongoing classes that are needed to stay on top of the changing technologies. They offer a standard 12-month / 12,000-mile warranty on repairs. Local shuttle service, early bird drop off, Saturday hours, and a clean comfortable waiting area with wireless internet are all available for your convenience.

Message from the Shop

We are a full service auto repair garage including alignments and tires. AAA members receive a 5% discount.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Smog/Emissions Testing Tire Sales/Repair Transmission Repair

Amenities

Car Delivery Car Pickup/Dropoff Coffee Early Bird Dropoff
Extended/Evening Hours Free Inspection Gas/Diesel Heated Waiting Room
Open Saturday Service Guarantee Store Towing
Warranty Accepted

Customer Reviews 25 verified reviews

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Broadview Schaaf Marathon
Verified Customer
December 16, 2013

They always take care of what I need, they do a good job, and they get me in when I need to get in.

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Broadview Schaaf Marathon
Verified Customer
December 12, 2013

I have been dealing with them for 20 years. I have always been satisfied with them from the tiniest thing to the most major problem.

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Broadview Schaaf Marathon
Verified Customer
December 11, 2013

I get fantastic service. They are great. You just cannot beat their services.

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Broadview Schaaf Marathon
Verified Customer
December 09, 2013

I have gone to them for over twenty years, and they do great work. I trust them.

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Broadview Schaaf Marathon
Verified Customer
December 06, 2013

I feel they are honest. They have done my repairs in a timely fashion.

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Broadview Schaaf Marathon
Verified Customer
December 03, 2013

I just think they are very efficient, and they do good work.

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Broadview Schaaf Marathon
Verified Customer
November 27, 2013

They are very personable, they let you know exactly what's going on, they're very fair, and everyone up there is great.

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Broadview Schaaf Marathon
Verified Customer
November 25, 2013

I have had my work done there. They have helped me out many times. They look at the whole car to see what is wrong. They have always solved my problems. Their customer service is above their competitors.

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Broadview Schaaf Marathon
Verified Customer
November 21, 2013

I have used them over the years several times. They have done a good job each time. They are part of Triple A.

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Broadview Schaaf Marathon
Verified Customer
November 20, 2013

I have been going there for years and years. I trust them to work on my car. They treat you right. You can count on them to fix the car right. They are always nice to you there.

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Broadview Schaaf Marathon
Verified Customer
November 18, 2013

They are very reliable and they give good service. They are reasonable.

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Broadview Schaaf Marathon
Verified Customer
November 14, 2013

They have always taken good care of me. They are very good mechanics. Finding a good mechanic is like finding a good doctor. They let me know when something might need to be fixed down the road and they keep an eye on it. They do not just fix things to be fixing things. I trust them. My son takes his car there too. If I have an emergency they always fit me in.

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Broadview Schaaf Marathon
Verified Customer
November 12, 2013

I've never had any problems with them, they've been very easy to deal with. I've been dealing with them for probably 45 years. They're very easy to deal with, very efficient, and I they do a very good job. They do good work, they'll explain everything to you so you know what needs to be fixed.

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Broadview Schaaf Marathon
Verified Customer
November 06, 2013

Good service and good price. Timely job. It was done on time and I got my car when promised.

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Broadview Schaaf Marathon
Verified Customer
November 04, 2013

They make you feel part of the family, work on your vehicles, and explain everything before doing service on it. Very reasonable, it makes me want to go back, the atmosphere makes me feel welcome. I've been using them for quite a few years. No bad experience with them, not once.

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Broadview Schaaf Marathon
Verified Customer
November 01, 2013

The people are very good with their service. They are honest in what they do. It is always 100%. I have been going there for 20 years. The people are great. I have never had a problem with them. I would recommend them to anyone.

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Broadview Schaaf Marathon
Verified Customer
October 30, 2013

It's up the street, and they take me anytime, and they are really friendly. They are really good, and they don't charge a lot, they give coupons. I've been going there since they have opened. I have a credit card that you can pay up to six months. They're great and I do not want to go anywhere else.

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Broadview Schaaf Marathon
Verified Customer
October 28, 2013

They're honest, they're trustworthy, and they know their stuff. It's the only place I take my cars.

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Broadview Schaaf Marathon
Verified Customer
October 25, 2013

They are prompt on their service. I have used them in the past and they give me a quote and usually it is kept to that.

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Broadview Schaaf Marathon
Verified Customer
October 22, 2013

I have been taking my cars up there for years, they're extremely honest, and they do good work. They always take care of my problems, they are very fair. I have been taking my car there for thirty years. It's been the same owner there and I am pleased with the dealings with them.

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Broadview Schaaf Marathon
Verified Customer
October 18, 2013

They have reasonable prices, good service, and they do a good job.

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Broadview Schaaf Marathon
Verified Customer
October 11, 2013

Honest, thorough, reasonable prices, and good service. They take me home if I need it and they will pick me back up if I need it. I go there to get everything there, it's the only place I go.

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3 verified customers did not leave comments but provided these ratings:

(2) by 2 verified reviewers
(1) by 1 verified reviewer
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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:30pm
Sat:7:30am to 5:30pm
Sun:CLOSED
Call Now:

(216) 609-3767

Auto Repair Experience

  1. Donald Ralston, Owner
  2. Established 1985
  3. 3 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 1 ASE Master Auto Technicians
  6. 62 Years of Car Repair Experience