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Broad and James Auto Care

3502 East 7th Avenue, Columbus, OH 43219 Map & directions

Call Now: (614) 429-4149

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About Broad and James Auto Care

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
93
Technical Ability (?)
95
Tools & Equipment (?)
96
Customer Service (?)
95
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Broad & James Auto Care was established in 1973. Dan Trainer, the owner, is an experienced ASE Certified Master Technician with a wide range of experience in the automotive industry. This RepairPal Certified auto shop features an experienced team who combine for over 115 years of industry experience that has been working together an average of over 15 years. This team is equipped with some of the best automotive tools and computer diagnostic equipment that are needed to make professional repairs to your computer controlled vehicles. All work done here is a backed by a 12 month/12,000 mile nationwide warranty. Early Bird Drop off, Saturday hours, and wireless Internet are available for your convenience.

Auto Makes We Service

Acura Buick Cadillac
Chevrolet Chrysler Dodge
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jeep
Kia Lexus Lincoln
Mazda Mercury Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Ram Saturn
Scion Subaru Suzuki
Toyota

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Muffler & Exhaust
Oil Change & Lube Roadside Assistance Scheduled Maintenance Service & Repair
Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Car Pickup/Dropoff Coffee Early Bird Dropoff Heated Waiting Room
Open Saturday Service Guarantee Towing

Customer Reviews 25 verified reviews

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Broad and James Auto Care
Verified Customer
July 18, 2013

They've always taken care of any repair that I've ever had. My family uses them and it's very dependable service.

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Broad and James Auto Care
Verified Customer
June 10, 2013

It's really expensive and everyone I know is poor.

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Broad and James Auto Care
Verified Customer
May 25, 2013

I wasn't better explained to, why I was being charged so much.

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Broad and James Auto Care
Verified Customer
May 11, 2013

My car is still not fixed properly. I'm still experiencing the same problem I was when I took it there in March.

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Broad and James Auto Care
Verified Customer
July 18, 2013

Very pleased with the service.

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Broad and James Auto Care
Verified Customer
July 15, 2013

Because Dan and his crew take care of me. I trust them. They do it as swiftly as they can.

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Broad and James Auto Care
Verified Customer
July 08, 2013

We take all of our cars to Broad and James Auto Care. They're very family oriented and there are very trustworthy people who work there. They don't try and get extra money out of you for stuff you don't need. They do a great job fixing everything and they check things you haven't even asked for at no additional cost.

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Broad and James Auto Care
Verified Customer
July 06, 2013

They did a good job. They seemed pretty honest but their prices seemed a little on the high side. They fixed my problems. I have family members that have gone to them and they gave good reviews. They're reliable.

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Broad and James Auto Care
Verified Customer
June 27, 2013

I don't know. I gave it an 8 because they fixed my car.

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Broad and James Auto Care
Verified Customer
June 25, 2013

Good service in a timely fashion at a good price. Knowledgeable mechanics.

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Broad and James Auto Care
Verified Customer
June 20, 2013

I have been in business with them for years and their hourly is by the minute and everything has been accurate as far as I can tell.

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Broad and James Auto Care
Verified Customer
June 16, 2013

They did a good job for me. I haven't had any problems with it.

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Broad and James Auto Care
Verified Customer
June 14, 2013

It's because I had it quoted at other places and they were able to finish the work in one day at half the cost. They are a locally owned business and that's probably it.

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Broad and James Auto Care
Verified Customer
June 07, 2013

They do a good job at their work and they are very honest and open and take care of what needs to be done. I recommend them to everyone I know. I have done that too. I recommended them to my sister and she likes that place too. Their service is quick and fast. I get my car that same day or the next day and I really appreciate that.

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Broad and James Auto Care
Verified Customer
June 03, 2013

The car got right in, got serviced quickly, and there were no problems thereafter with the car.

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Broad and James Auto Care
Verified Customer
May 30, 2013

They told me the truth. They didn't try to get over on my because I'm a female. He actually quoted me $525 and it ended up only being $464.

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Broad and James Auto Care
Verified Customer
May 23, 2013

I'm very pleased with the service they have given me. I've been with them for 7 years now and I've always been pleased.

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Broad and James Auto Care
Verified Customer
May 20, 2013

They treated me real nice and handled the situation with my car in a timely fashion. Professional about everything. Pleasure doing business with them. That's basically what happened.

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Broad and James Auto Care
Verified Customer
May 18, 2013

They took care of me right away. They fixed the problem with the car.

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Broad and James Auto Care
Verified Customer
May 06, 2013

They were pretty nice and got everything done in a timely manner. They didn't charge me a lot.

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Broad and James Auto Care
Verified Customer
May 04, 2013

They were very fast about taking care of my vehicle and I was very proud of the time frame they did it in. They took good care of me. The work they did was very satisfactory and very fast.

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Broad and James Auto Care
Verified Customer
May 02, 2013

It's good. I like it. I've never had a problem with them.

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Broad and James Auto Care
Verified Customer
April 30, 2013

They did an excellent job with great customer service. Reasonable price.

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Broad and James Auto Care
Verified Customer
April 26, 2013

I just went up there and asked if they could do the work and they did. As a matter of fact, I would take my car back there again. They will be doing the work on my cars from now on.

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Broad and James Auto Care
Verified Customer
April 25, 2013

They're quick, accurate, and they know how to do it.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 6:00pm
Sat:8:00am to 6:00pm
Sun:CLOSED
Call Now:

(614) 429-4149

Auto Repair Experience

  1. Dan Trainer, Manager
  2. Established 1973
  3. 3 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 90 Years of Car Repair Experience