Braxton Automotive Group

sbraxton@braxtonautomotive.com
✓ RepairPal Certified
1604 Howell Mill Rd
Atlanta, GA 30318 USA
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CLOSED NOW
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8:00am to 6:00pm
CLOSED NOW
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8:00am to 6:00pm
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8:00am to 6:00pm
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Closed
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8:00am to 6:00pm
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Closed
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8:00am to 6:00pm
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8:00am to 6:00pm
Call now:
(470) 252-4236
25 Verified Reviews

Auto Repair Experience

  • Steven Braxton, Owner
  • Established 1998
  • 8 Auto Repair Mechanics on Staff
  • 5 ASE Certified Auto Technicians
  • 100 Years of Car Repair Experience
Scorecard

Braxton Automotive Group has been serving the Atlanta community for over 28 years. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as excellent, reliable, fair, honest, and providing great value. This location features a team of automotive professionals whose commitment to ongoing training and investment in tools and equipment make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to emissions testing, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service, rental vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.

Details

Auto Repair Experience

  • Steven Braxton, Owner
  • Established 1998
  • 8 Auto Repair Mechanics on Staff
  • 5 ASE Certified Auto Technicians
  • 100 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • Coffee
  • Early Bird Dropoff
  • Financing
  • Heated Waiting Room
  • Military Discount
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • ASA
  • ASE Blue Seal
  • Bosch Service Network
  • iATN

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Honda
  • Land Rover
  • Mini
  • Toyota
  • Volkswagen
  • Volvo

Message from the Shop

Finding a good auto repair facility is always a concern, especially when the unexpected happens. One important thing to remember is to look for ASE certification. ASE has years of experience helping the automotive industry verify the skills & knowledge of the technicians working at dealerships, independent repair shops, & more. The service & repair industry regard ASE certification as the standard measure of competency & a guide to quality auto repairs.
ASE offers a recognition opportunity, Blue Seal of Excellence Recognition Program, for highly qualified repair facilities which allows them to showcase their technicians & their commitment to excellence. The program's emphasis is to identify establishments with a large percentage of ASE-certified professionals & to recognize businesses for striving to be the best & willing to prove their commitment. We are 1 of 28 shops out of 10,000 in the state of GA. We are committed to prove our qualifications & abilities to service your vehicle.

Reviews

Overall Rating

25 Verified Reviews

Customer Reviews

by November 18, 2014

I think the shop is pretty good, I bought some things myself though. Like the air filter and oil filter for our car. I felt that it costs to much for a filter, you can get them cheaper than that. Other than that they did a good job.

by November 18, 2014

The service was fast and efficient, I appreciate that. Reasonable pricing. My wife has taken me to the dealership, to get an oil change or a headlight, and that would have been a lot more costly.

Reply from Braxton Automotive Group – by braxtonautomotive December 22, 2014

Thank you for your point of view. It is always nice to get feed-back from our customers.

by Verified Customer November 17, 2014

They have great customer service with a good location, also they are very reputable.

by Verified Customer November 17, 2014

They were very helpful, informative and they went above and beyond. They checked things I brought to their attention and they gave me print outs of the results.

Reply from Braxton Automotive Group – by braxtonautomotive December 22, 2014

It is our goal to build a trusting relationship with all of our customers, Mike. Thanks for giving us an opportunity to gain yours.

by Verified Customer November 17, 2014

The customer service is great. The recommendations are great as well. They are very knowledgeable.

Reply from Braxton Automotive Group – by braxtonautomotive December 22, 2014

Thanks for the kind words, Terrance. We pride ourselves on our highly trained staff.

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by Verified Customer November 17, 2014

I am happy with the service and they were very friendly.

Reply from Braxton Automotive Group – by braxtonautomotive December 22, 2014

Thank you, Terri. We have a great group of employees, every one of them ready and willing to help our customers.

by Verified Customer November 14, 2014

They did a great job while always providing a lot of professionalism. All of them are nice and he has a great location.

Reply from Braxton Automotive Group – by braxtonautomotive December 22, 2014

We are glad that our shop is convenient for you, Khaled. We look forward to seeing you and your Lexus on your next visit.

by November 14, 2014

I liked them a lot, the customer service was great. Everybody that was there was looking out for you. They had complimentary drinks. They were organized.

Reply from Braxton Automotive Group – by braxtonautomotive December 22, 2014

Thank you for the kind words. It is always nice to know what makes our customers happy.

by November 14, 2014

They are experienced, and they have a pretty efficient shop. I think the service is good.

by Verified Customer November 14, 2014

They are good. They have good customer service, but their prices are a bit high.

Reply from Braxton Automotive Group – by braxtonautomotive October 01, 2015

Thank you for taking the time to review Braxton Automotive. Pat, in regards to your comment on pricing. I’m not sure who your comparison is, mass merchant, general service garage, tire store, Etc. We're a specialized independent shop. The level of customer service and technical expertise offered at our store simply can't be provided at the mass merchant or general repair garage price levels. You'll find we’re in-line with other specialized independents and a great value when compared to franchise dealers. (Remember: of course there’s always some very rare exceptions where pricing is similar) Also we also make it a point to beat any dealerships written estimate by at least 10%. If you would like to speak with us about this topic please give us a call @ 404-367-4767 We would love to speak with you about your specific situation. Happy Motoring....

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by Verified Customer November 13, 2014

I like the promptness of their service and the overall experience.

Reply from Braxton Automotive Group – by braxtonautomotive December 22, 2014

Thanks, Steve, for taking the time to review Braxton Automotive. Your opinion is very encouraging to our staff.

by Verified Customer November 13, 2014

They have the best prices, they know what they are doing, and they are straight shooters.

Reply from Braxton Automotive Group – by braxtonautomotive December 22, 2014

Thanks Mark. We appreciate the time you took to give your opinion about our company.

by November 11, 2014

They do really good work.

Reply from Braxton Automotive Group – by braxtonautomotive December 22, 2014

Thank you!

by Verified Customer November 11, 2014

I trust them to work on my car, everyone there is knowledgeable and very polite.

by November 10, 2014

They fixed my car.

Reply from Braxton Automotive Group – by braxtonautomotive December 22, 2014

That is our goal!

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by Verified Customer November 10, 2014

They do good work at a decent price.

Reply from Braxton Automotive Group – by braxtonautomotive December 22, 2014

Thank you for your opinion, Brad.

by November 10, 2014

The prices are kind of high.

Reply from Braxton Automotive Group – by braxtonautomotive October 01, 2015

Thank you for taking the time to review Braxton Automotive. We will assume, other than your statement on pricing your service visit or visits have gone well. Not knowing the specifics of your situation, we can only speak generally. We're a specialized independent shop. The level of technical expertise offered at our store can't be provided at the mass merchant or general repair garage price levels. Our company generously invest in our employees training and education, and backs that up with the proper equipment and tooling to give our employees what they need to get the job done correctly. What you will find is we're in-line with other specialized independents and a great value when compared to franchise dealers. Also, we make it a point to beat any dealerships written estimate by at least 10%. If you would like to speak with us about this topic please give us a call @ 404-367-4767 We would love to speak with you about your specific situation. Happy Motoring....

by November 07, 2014

They were very responsive, quick and they appeared to be honest.

Reply from Braxton Automotive Group – by braxtonautomotive December 22, 2014

Thank you for your opinion regarding Braxton Automotive.

by Verified Customer November 07, 2014

It was great value and great service.

by Verified Customer November 07, 2014

I had a great experience, they treated me very well.

Reply from Braxton Automotive Group – by braxtonautomotive December 22, 2014

We're glad you're pleased, Okorie. Hope all is well with you and your Volvo!

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by Verified Customer November 06, 2014

They are very knowledgeable, and I enjoy going there.

Reply from Braxton Automotive Group – by braxtonautomotive December 22, 2014

Wow, the fact that you "enjoy" visiting Braxton Automotive speaks volumes about us. What a great way to feel about car repair! Thank you for that amazing customer point of view, Chris, it means a lot.

by Verified Customer November 06, 2014

They had problems with the car. When they did the inspection they should have caught it.

Reply from Braxton Automotive Group – by braxtonautomotive October 01, 2015

Thank you for giving your honest opinion about Braxton Automotive, Oscar. Although we strive to do our best every time, and we have systems in place to prevent such mishaps from happening, rarely a car comes in and gives us a hard time. I hope you gave us the opportunity to have a second look at your car and fix the situation, which we are more than happy to do. Please call us @ 404-367-4767.

by November 05, 2014

They are responsive, and their prices are better than the dealership.

Reply from Braxton Automotive Group – by braxtonautomotive December 22, 2014

Thank you for your opinion and acknowledging our competitive pricing.

by November 04, 2014

They specialize in BMW and Volvo.

Reply from Braxton Automotive Group – by braxtonautomotive December 22, 2014

Thanks for pointing that out! Along with BMW and Volvo, we also specialize in Mini, Land Rover and most other foreign vehicles. We are slowly but surely expanding our specialty areas by sending our Technicians to manufacturer specific training and buying specialty tools and equipment for the various Makes.

by Verified Customer November 03, 2014

They give me excellent service.

Reply from Braxton Automotive Group – by braxtonautomotive December 22, 2014

Thank you, Keith. Our customers are our #1 priority.

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