Borst Automotive was established in 1969 and has been proudly providing Tucson and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained, and ASE Certified technicians who are equipped with the state if the art tools and diagnostic equipment necessary to service and repair today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “excellent”, “knowledgeable”, “courteous”, “helpful”, and “professional”. A local shuttle service, loaner cars, early bird drop off, and a waiting area with wireless Internet are available for your convenience.
Tucson, AZ 85711 USA
Auto Repair Experience
- Lori West, Manager
- Established 1969
- 5 Auto Repair Mechanics on Staff
- 4 ASE Certified Auto Technicians
- 116 Years of Car Repair Experience
- Check Engine Light
- Classic Car Repair/Restoration
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Smog/Emissions Testing
- Timing Belts
- Tire Sales/Repair
- Transmission Repair
- AAA Member Discount
- Car Wash
- Child Friendly
- Early Bird Dropoff
- Free Multi-Point Safety Inspection
- Loaner Car
- Military Discount
- Service Guarantee
- Warranty Accepted
- Wireless Internet
Makes We Serve
- Land Rover
As always staff very pleasant, they always call me and explain repairs and cost first. If there is a delay they will also call and inform me.
Borst took good care of my daughter's vehicle.
I immediately bought my second vehicle for repairs.
Some of the things they worked on perform better than they ever have. They take real care with my old Infinity, use the right parts and fix it right.
Wonderfully professional and honest! Just what I always expect and receive from Borst!
Had some work done today on my 02 honda civic, fuel induction, mass air flow and throttle body. You sometimes wonder if these kinds of services are worth doing because I thought my car was running pretty good well now it's running REAL GOOD! It's obvious they know better than I as to what my car needs. Big Shout-out to the crew at Borst!
Estimates for suggested maintenance and repairs were provided.
I brought my truck in because it had failed emissions testing because of the Check Engine light.
Lori was very reassuring when she told us that likely, the dash would not need to be removed; they could do the job easily. A few hours later, she called to let me know the repair was done, as well as an oil change I requested.
When I went to the shop, I was pleasantly surprised to find out that not only were the repairs done, they took it upon themselves to bring the truck to the emissions place for me, and it passed inspection. Way to go above and beyond! Thanks!
I was a first-timer at Borst after my previous shop of 20 years closed. My 22-year-old Corvette had 'died' during emissions testing.
The fact that Borst is AAA and had impeccable on-line reviews was reassuring.
Eric and Lori were extremely helpful and provided email photographs and quotes for needed work........extremely professional.
Jeremy is my new mechanic of choice. I very much appreciate a shop that permits a new customer to meet the mechanic responsible for the work. The work was done properly the first time. No, it wasn't inexpensive, but I'm a believer in 'you get what you pay for'. Thanks to the entire team at Borst......I will definitely be a repeat customer and will provide as many referrals as possible.
Being from out of town, I was happy to find this shop. The experience was similar to the shop I work with at home! Excellent!
They were upfront about the pricing and my vehicle was ready when promised. I appreciated their thoroughness and will be back to get my maintenence do with with my vehicle soon.
Awesome Customer Service.
No complaints. Scheduled maintenance was delivered on. Had mechanic brief me on repairs that may be needed in the future.
In all ways excellent!
This was first experience with Borst Automotive, and I must say that I was very pleased with the manner I was treated. The work done was in a timely fashion and exceeded my expectations. They had a very thorough knowledge of the vehicle I brought in and made recommendations accordingly. I would not hesitate taking that or any additional vehicles in for repair by them.
I like Borst and have ever since I gave up Chapman Honda for Borst. I like the advisors and mechanics. I am fine with everything so far.
Borst kept me informed of the progress & did not charge for one service. Thanks.
It was ok.
LORI WAS VERY FRIENDLY, INFORMATIVE, AND EXPLAINED THE WORK THAT NEEDED TO BE DONE.
Lori is the best!!! She is always friendly and explains everything to a T. She goes out of her way to make it a pleasure to work with your company. The day I was there, Adair also helped me. He was extremely pleasant and helpful! Brett, your driver was excellent also!!! Great staff!!!
Staff courteous and knowledgeable!
As always, fast and excellent service.
Shop found that antifreeze leak was not from water pump failure which saved me money.
Staff were very nice and helpful.
Courteous, repairs explained well with no bull. Parts needing replaced were shown to me with no pressure. Will go back for my 30,000 mile check up to this shop. They have integrity.
You guys were awesome and the alignment was perfect after you finished. Thank you!
I appreciated the professionalism.
Great service, super friendly staff!
Great job guys!
Very courteous and explained all the details which I like.
Lori is the best!!
My technician was so professional,knowledgeable and polite.
Always a great experience at Borst. Incredibly professional, friendly, and fair. The shuttle service they provide is great as it allows you to not be stuck in a shop for hours while work is done. I would recommend Borst to anybody, 100% of the time.
Straightforward explanations, they know my car!
Good job done!
I'm glad that Lori and Eric are there to translate and reassure me.
Very friendly and open about details.
It is always a great experience to have my car worked on by highly professional technicians.
Service was great as always. Which is why I always come back every time. Always nice and professional. Thanks again.
Work was completed as expected but was not completed correctly the first time or 2nd time and I had to return to the shop multiple times as my car broke down twice afterwards. After I thought it was finally fixed correctly (the correct engineer was installed), the Check engineer light has lite again. As I am out of town, I have not returned to the shop to see what has caused this light to come on again. I was given a Loaner vehicle to use during my 2nd and 3rd time of taking my car in for service to fix things that were not fixed the first time. I will see what happens this next time upon my return to Tucson.
I have had my car repaired there for years and will continue to do so.
This is the first time in years that I have not been pressured to have some work done to my vehicle! Much better experience that in the past!
I LOVE BORST!
I felt assured my car was being taken care of with a personal touch of professionalism.
Car did not start after a few days following a new starter. However, Borst kept it several days to try to replicate the problem and it didn't. Problem appears to have been a fluke. Appreciated the extra effort to find the cause!
Obvious problem not caught with initial repair. Not certain they test drove the car or they would have noticed additional problem. No one can explain why the additional problem was not caught with initial repair.
Will take my truck to Borst as long as I live in Tucson.
Lori went above and beyond to help me when the transmission went out on my truck even sending the loaner mini to me at my son's school. Couldn't ask for better service!
Very attentive and the work was done very promtly.
All went well! Thanks!
I always feel welcome and confident going to Borst. Lori is great!
Mechanic did not reset 'mains required' light.
Thanks for the good service.
The wait was long but the people were very friendly.
Love these guys! Thanks Lori, Eric and Jeremy!
Friendly folks all around in addition to being very professional. Can't beat that! I am and will continue to be a repeat customer.
They fix my car and they do not make me feel stupid just because I am a woman.
YOU GUYS WHERE GREAT. SECOND VISIT AND YOU JUST KEEP GETTING STRONGER AS OUR GO TO PLACE FOR AUTO REPAIRS!
good work chaps!
Solid service . Would recommend to friends.
I've been having Borst Automotive for over 20 years for a variety of repairs and have always been completely satisfied with their work.
Great work. Thanks.
Thorough work performed to expectations.
I was very happy with the service. It took a little longer to do than first estimated but the replacement parts did not seem right so others were obtained then all went well. My vehicle is running great.
It's always good or I won't return.
Thank you for a job well done!
Lori is awesome! I always feel confident about the information and suggestions given.
Car idle problems took a few days to find, but Lori and staff didn't give up and now totally satisfied with results....Many thanks to all.
LORI IS A TREASURE. KNOWS CARS AND CAN TELL YOU OR SHOW YOU THE RECOMMENDED REPAIRS/SERVICE.
Very friendly. I like the inspection reports that are emailed following the visit.
Great people to deal with.
Very satisfied. Recommend.
Simple oil change and no one explained or offered extra work to be done.
Good work, good prices and excellent customer interface.
Very friendly shop.
People are friendly and knowledgeable. Work appears to have been done well.
It's a relief to have Borst as my automotive repair shop.
We went in for a tire repair and they took us right away, leaking valve stem was promptly replaced.
I have used Borst for many years and have always been very satisfied.
I have been going to Borst since moving to Tucson some 3 years ago. All the work performed on our vehicle has been completed to our expectations and the personal treatment has been excellent. We recommend Borst to neighbors and friends.
I thought it was rather expensive this time.
Always a pleasant experience. The service counter staff are wonderful and take great care of you. They listen to what you have to say and they make sure to try and fulfill your needs as much as possible while remaining easy on the wallet. They will continue to receive my business as a customer!!
Came in for oil change.
Reliable, honest service; also friendly and accommodating staff!!
Fast, friendly service. Communicated very well, and did only the work necessary.
Prompt service. Good staff.
Very helpful staff and great service!
Very good experience!
I needed an oil change. Also had a broken inner fender. The part cost $10. They wanted to chance 4x more for the part. They removed the broken one for free but wanted $300 to replace it. That seemed like dishonest pricing. I'm disappointed. But at least they didn't push me to replace it with fear tactics.
Great service. Efficient and honest!
The female manager that assisted me was extremely professional and polite. She showed that she actually cared about my experience and my car.
The complimentary shuttle driver was also fantastic and prompt.
Overall, my experience was excellent and the price was completely reasonable.
They were very thorough and were able to fix what seemed like a small problem but turned out to be a more involved problem with great results. The staff is very knowledgeable and very friendly and easy to work with.
VERY COMPETENT, indeed. Erik promised exactly was delivered.
Great Customer service and great work done
Frustrated that the bill was 75.00 more than expected they estimated the wrong part and the new ones were 25.00 more each.
No phone call to let me know and say yes or no so it made for a poor experience.
As the motto implies, my car was done right and on time. I am happy to refer anyone to Borst for any service. Lori provides me with excellent service and I know that the technicians at the shop are highly qualified and knowledgeable.
Everyone is extremely helpful, and the mechanic kept the car a little longer then expected, but now it is like driving a new car.
Accurate estimate, prompt completion of work
Very courteous, thorough, and prompt. Always very good service.
Borst Automotive tells you exactly what is wrong and what it cost to fix it. No surprises.
Very professional and explained all that needed to be done.
Had a follow up visit after work done due to noise.
They took a look at the car promptly. I was out and in less than a hour and a half.
They were kind and through.
I was told that I needed multiple heater hoses replaced and when I took it to another mechanic they said they were fine. Also got quoted high prices for other parts that needed to be replaced. Very sad that you can't trust certain people to be honest and not jack up the prices.
good scheduling, service
Completely satisfied! Great service and great people!
Always very professional and accommodating. They Scheduled an appt at my convenience, the inspection was very thorough and done in a timely manner. Called and explained the issues they had found and also emailed me pictures and descriptions of them.
Really enjoyed the service. Efficient, cost-effective, and confident.
Always helpful and informative
Always professional, polite and informative.
Friendly and competent.
As always, the service was excellent. Very knowledgeable and reliable.
Very displeased with the costs of services, very little value for the money
I came in with no appt and they found a screw stuck in my tire. It was promptly patched. Love this place!
Great customer service.
Friendly , professional, good service
All work completed to my satisfaction.
They were wonderful
Always get my car back on time as promised and always clean. Work done expertly.
good communication about recommended work, not high pressure sales!
It was a lengthy job. So far so good
We were very pleased with our experience
Lori is the best. She always takes my car in and solves the issue.
Lori is amazing at her job!! I will take my car no where else as long as she is there
Bob Wolf is excellent. Very please and satisfied with the service.
This shop is honest and very professional.
Excellent. Great customer service from Bob and courtesy van driver, Ken. They are wonderful!
Have gone to Borst for many years and have always received excellent service.
Very thorough, great explanations, very professional. Each project completed accurately from the diagnosis to the fix.
The service at Borst was excellent as was the customer service.
I've always had a good experience at Borst.
Quality service, comfortable atmosphere, friendly and very knowledgeable staff.
They are friendly, efficient and honest.
They do good work.
They have been servicing me for a good number of years and I have always been pleased with their service.
Friendly, honest, reliable.
They were friendly and extremely professional.
I was extremely happy with the service overall.
Excellent service and diagnosis. They are very nice.
Tech left the engine dripping oil and I had to take car back to ensure there was no major problem but management. (and the tech) cleaned and checked things and made it right. ....Seem to be an honest outfit.
I have always been pleased - they are on top of doing what they claim - "Doing it right" If there is ever any problem, they correct it immediately! This is why I keep going back - I trust them in keeping up & being knowledgeable about what my Corolla needs!
I have been going to Borst for close to 9 years and have always received good service at a reasonable price.
Friendly atmosphere. Fully explained needed service and options for taking care of immediate needed repairs and timetables for delaying some. I am very pleased withe results of the service received.
I am always treated well and if there are any issues later I can bring my van back in.
Everybody at the shop was very good to me and they explained the job to be done on my vehicle so I could understand.
You guys did a great job and I LOVE your new hire Bob!
They do good work.
Responsible service, customer friendly and very clean establishment.
I like the Quality, Honesty and Communication.
I was very satisfied & was waited promptly.
Great service and quality.
local people provide honest service of your car/truck.
I've really enjoyed the service. Not only Lori at the front counter, but the people in the back taking care of my truck have been awesome!
They do a good job and have a great warranty.
Great place for repairs.
I was recommended by someone who highly values your company.
Very good service, but my car was barely done at the end of the day I brought it in by 8:30 in the morning. I had to call at 4:50 p.m. to see if it was going to be ready.
They were able to work around our working schedules, and to loan us a car so we could continue to work. They are upfront and honest. they explain your situation with pictures. Lori is an incredible wealth of information. They know their business.
They handled my problem 100%.
Excellent customer service.
Excellent service all around.
They are efficient, competent, friendly and reasonable.
Service was great.
Great service very friendly.
Excellent customer service.
Great service. Speedy responses. Well priced.
I trust them.
Good service but not the best prices.
Quality and thorough service.
Borst does good work and does not force work on me.
Your people are the best, they know their job.
They pay attention to detail, friendly and courteous.
Very good service.
I have had mostly good experiences with this shop in an industry that often feels overpriced and may take advantage over customers.
I like this shop because I haven't felt cheated or lied to.
Good service. They explain work that was done.
We've been with Borst for a number of years now. They've providing nothing buy excellent service and reliability.
They were total professionals and I have already recommended them to someone I know.
They were total professionals and I have already recommended them to someone I know.
Friendly service and fair prices.
They are a 10.
Great customer service.
Borst makes sure that I am apprised of anything my car will need in the near future.
They did a great job.
20+ yrs of great, reliable, friendly service...Lori is BEST!
I was given incorrect capabilities with initial phone contact; which was the only reason to take vehicle there.
I for the most part trust them.
They are great, right on top of everything, they give you the best of the best service they can give you. They are fantastic and they work with you every time you are there, they are great!
They are very good.
Great service, courteous staff, details regarding repairs and warranty right on the receipt.
Communicative, fast service, friendly, trustworthy.
Great experience. They have beverages and snacks while you're waiting, and they have a shuttle service to take you where you need to go.
Good service, fair pricing.
They are trustworthy and have an excellent rating with AAA.
I like expeditiousness of service, attention to detail..
They do great service but the try to follow up service with outrageous prices on recommend services.
Great service and communication.
I didn't agree with their assessment of the car's problem but customer service was extraordinary.
They care about their customers.
They provided a clearly itemized report of repairs and charges. Quick and efficient service.
Very good service!
Scheduling an oil change is always a tedious task as you have to take time out of your busy schedule to do so because your car needs it. Being able to drop my car off, get a ride to work and then get picked up after makes it a breeze!
The staff was friendly and informative. They worked within the time frame I needed and called to follow up.
It seems like their complete diagnosis that they perform on your car is just a way for them to make you feel like your car is about to fall apart as soon as you leave their shop unless you get everything fixed on their list. It would be better to just complete the service you are there to have done & inform you of something that's majorly wrong with your vehicle but not point out every little single thing that could potentially be an issue. Their oil change price is competitive so if you're willing to put up with the other then I would recommend going there.
They are very friendly and make you feel very welcome and perform good clean work on our cars.
Professional staff who are courteous, patient and knowledgeable. They fixed my car when others couldn't.
They do good work the first time. Very reliable, I've never had to take something back.
Excellent service and fair pricing.
The staff at Borst are excellent.
I always receive great service at a fair price. Everything is explained in detail so informed decisions can be made. Friendly and professional staff.
Everyone is knowledgeable, courteous and helpful. They are totally professional.
Always prompt, and reliable service.
This shop has always explained the issues my car had and shown me the parts that were bad that came out of the car. That's great customer service to me!!
We are always happy with your service.
I always feel confident in the service managers and mechanics' recommendations at Borst.
Normally the service is great but now and then you get a service writer who sometimes doesn't realize the customers make the business grow. They sometimes think the most important part is making money for the boss to keep them happy. I will say Lori is a great Asset to the Company.
They take great care of my auto, and they are very friendly and helpful. (And they have free popcorn ,cookies, and coffee.)
Very courteous, knowledgeable and professional staff.
The repair was done quickly.
I think they offer good, honest service, albeit probably more expensive than others.
The best service.
Lori is always friendly and helpful! Service is done promptly and at the highest quality of work.
Top service always. Consistent always. Honest always.
Great work and customer service.
Service is GREAT and whatever service and/or repair is necessary is done correctly and in a timely manner!!
They take great car of all my cars.
Lori has always taken excellent care of us.
They provide good service at a reasonable price.
They service our staff cars and we are always pleased with their work and follow up.
I've taken my car to Borst several times in the last few months. The work is always good. However, on this last visit, the person who took care of me gave me an estimate for the new sensor I needed, but when I came to pick it up, other charges that I had not agreed to and that were not necessary (an emissions test and the cost of gas to take my car to the testing center) were added on without my consent or contacting me to ask if I wanted these additional services. I didn't even see what these additional charges were for until I examined the sheet later that evening. I felt taken advantage of at worst, and I didn't like feeling that these charges were added without checking with me first, because I would have said no to them. The presumption really put me off.
I love the service at Borst!
I like their quality service and honesty.
- High quality repair
- Guaranteed fair prices
- Real, verified reviews
- Current expert training
- Warranty on repairs
- Great customer service