Borst Automotive

✓ RepairPal Certified
lori@borstautomotive.com
1255 S Swan Rd
Tucson, AZ 85711 USA
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OPEN NOW
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7:30am to 5:30pm
OPEN NOW
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7:30am to 5:30pm
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7:30am to 5:30pm
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7:30am to 5:30pm
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Closed
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7:30am to 5:30pm
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Closed
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7:30am to 5:30pm
Call now:
(520) 447-1398
174 Verified Reviews

Auto Repair Experience

  • Lori West, Manager
  • Established 1969
  • 5 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 116 Years of Car Repair Experience
RepairPal Scorecard

Borst Automotive was established in 1969 and has been proudly providing Tucson and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained, and ASE Certified technicians who are equipped with the state if the art tools and diagnostic equipment necessary to service and repair today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “excellent”, “knowledgeable”, “courteous”, “helpful”, and “professional”. A local shuttle service, loaner cars, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Details

Auto Repair Experience

  • Lori West, Manager
  • Established 1969
  • 5 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 116 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • AAA Member Discount
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Loaner Car
  • Military Discount
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet

Affiliations

  • ASE Blue Seal
  • NAPA

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

174 Verified Reviews
by - Verified Customer December 05, 2016

EXCELLENT!

by - Verified Customer December 05, 2016

Thorough work performed to expectations.

by - Verified Customer December 05, 2016

Very satisfied. Recommend.

by - Verified Customer December 05, 2016

Very friendly shop.

by - Verified Customer December 05, 2016

Thank you for a job well done!

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by - Verified Customer December 01, 2016

Car idle problems took a few days to find, but Lori and staff didn't give up and now totally satisfied with results....Many thanks to all.

by - Verified Customer December 01, 2016

It's always good or I won't return.

by - Verified Customer November 30, 2016

I was very happy with the service. It took a little longer to do than first estimated but the replacement parts did not seem right so others were obtained then all went well. My vehicle is running great.

by - Verified Customer November 30, 2016

Good service!

by - Verified Customer November 30, 2016

Great work. Thanks.

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by - Verified Customer November 30, 2016

Simple oil change and no one explained or offered extra work to be done.

by - Verified Customer November 29, 2016

I have been going to Borst since moving to Tucson some 3 years ago. All the work performed on our vehicle has been completed to our expectations and the personal treatment has been excellent. We recommend Borst to neighbors and friends.

by - Verified Customer November 29, 2016

I have used Borst for many years and have always been very satisfied.

by - Verified Customer November 29, 2016

We went in for a tire repair and they took us right away, leaking valve stem was promptly replaced.

by - Verified Customer November 29, 2016

Very friendly. I like the inspection reports that are emailed following the visit.

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by - Verified Customer November 29, 2016

LORI IS A TREASURE. KNOWS CARS AND CAN TELL YOU OR SHOW YOU THE RECOMMENDED REPAIRS/SERVICE.

by - Verified Customer November 28, 2016

It's a relief to have Borst as my automotive repair shop.

by - Verified Customer November 28, 2016

People are friendly and knowledgeable. Work appears to have been done well.

by - Verified Customer November 28, 2016

Good work, good prices and excellent customer interface.

by - Verified Customer November 28, 2016

Great people to deal with.

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by - Verified Customer November 28, 2016

Lori is awesome! I always feel confident about the information and suggestions given.

by - Verified Customer November 28, 2016

Quality work.

by August 31, 2016

I thought it was rather expensive this time.

by - Verified Customer August 26, 2016

Always a pleasant experience. The service counter staff are wonderful and take great care of you. They listen to what you have to say and they make sure to try and fulfill your needs as much as possible while remaining easy on the wallet. They will continue to receive my business as a customer!!

by - Verified Customer August 25, 2016

Came in for oil change.

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by - Verified Customer August 23, 2016

Reliable, honest service; also friendly and accommodating staff!!

by - Verified Customer August 22, 2016

Prompt service.

by - Verified Customer August 19, 2016

Fast, friendly service. Communicated very well, and did only the work necessary.

by - Verified Customer August 16, 2016

Prompt service. Good staff.

by - Verified Customer August 15, 2016

Very helpful staff and great service!

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by August 15, 2016

Very good experience!

by - Verified Customer August 15, 2016

I needed an oil change. Also had a broken inner fender. The part cost $10. They wanted to chance 4x more for the part. They removed the broken one for free but wanted $300 to replace it. That seemed like dishonest pricing. I'm disappointed. But at least they didn't push me to replace it with fear tactics.

by - Verified Customer August 11, 2016

Great service. Efficient and honest!

by - Verified Customer August 10, 2016

The female manager that assisted me was extremely professional and polite. She showed that she actually cared about my experience and my car.

The complimentary shuttle driver was also fantastic and prompt.

Overall, my experience was excellent and the price was completely reasonable.

by - Verified Customer August 09, 2016

They were very thorough and were able to fix what seemed like a small problem but turned out to be a more involved problem with great results. The staff is very knowledgeable and very friendly and easy to work with.

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by - Verified Customer August 05, 2016

VERY COMPETENT, indeed. Erik promised exactly was delivered.

by August 05, 2016

Great Customer service and great work done

by - Verified Customer August 05, 2016

Frustrated that the bill was 75.00 more than expected they estimated the wrong part and the new ones were 25.00 more each.
No phone call to let me know and say yes or no so it made for a poor experience.

by - Verified Customer August 04, 2016

As the motto implies, my car was done right and on time. I am happy to refer anyone to Borst for any service. Lori provides me with excellent service and I know that the technicians at the shop are highly qualified and knowledgeable.

by - Verified Customer July 29, 2016

Everyone is extremely helpful, and the mechanic kept the car a little longer then expected, but now it is like driving a new car.

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by - Verified Customer July 22, 2016

Accurate estimate, prompt completion of work

by - Verified Customer July 20, 2016

Very courteous, thorough, and prompt. Always very good service.

by - Verified Customer July 19, 2016

Borst Automotive tells you exactly what is wrong and what it cost to fix it. No surprises.

by - Verified Customer July 15, 2016

Very professional and explained all that needed to be done.

by - Verified Customer July 11, 2016

Great service

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by - Verified Customer July 08, 2016

They were kind and through.

by - Verified Customer July 08, 2016

Had a follow up visit after work done due to noise.
They took a look at the car promptly. I was out and in less than a hour and a half.

by - Verified Customer June 29, 2016

5 star

by - Verified Customer June 29, 2016

I was told that I needed multiple heater hoses replaced and when I took it to another mechanic they said they were fine. Also got quoted high prices for other parts that needed to be replaced. Very sad that you can't trust certain people to be honest and not jack up the prices.

by June 28, 2016

Completely satisfied! Great service and great people!

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by - Verified Customer June 28, 2016

good scheduling, service

by - Verified Customer June 24, 2016

Always very professional and accommodating. They Scheduled an appt at my convenience, the inspection was very thorough and done in a timely manner. Called and explained the issues they had found and also emailed me pictures and descriptions of them.

by - Verified Customer June 22, 2016

Really enjoyed the service. Efficient, cost-effective, and confident.

by - Verified Customer June 22, 2016

Always helpful and informative

by - Verified Customer June 21, 2016

Always professional, polite and informative.

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by - Verified Customer June 20, 2016

Friendly and competent.

by - Verified Customer June 20, 2016

As always, the service was excellent. Very knowledgeable and reliable.

by - Verified Customer June 20, 2016

Performed task

by - Verified Customer June 17, 2016

Very displeased with the costs of services, very little value for the money

by - Verified Customer June 16, 2016

Prompt service

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by - Verified Customer June 15, 2016

I came in with no appt and they found a screw stuck in my tire. It was promptly patched. Love this place!

by June 15, 2016

Great customer service.

by - Verified Customer June 14, 2016

Friendly , professional, good service

by - Verified Customer June 13, 2016

All work completed to my satisfaction.

by June 09, 2016

Perfect

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by - Verified Customer May 05, 2016

They were wonderful

by - Verified Customer May 05, 2016

Always get my car back on time as promised and always clean. Work done expertly.

by - Verified Customer May 03, 2016

good communication about recommended work, not high pressure sales!

by May 03, 2016

It was a lengthy job. So far so good

by - Verified Customer May 02, 2016

We were very pleased with our experience

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by April 29, 2016

Lori is the best. She always takes my car in and solves the issue.

by - Verified Customer April 29, 2016

Lori is amazing at her job!! I will take my car no where else as long as she is there

by - Verified Customer April 28, 2016

Bob Wolf is excellent. Very please and satisfied with the service.

by - Verified Customer April 28, 2016

Outstanding service

by - Verified Customer April 28, 2016

Professional service

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by - Verified Customer April 26, 2016

This shop is honest and very professional.

by - Verified Customer April 26, 2016

Excellent. Great customer service from Bob and courtesy van driver, Ken. They are wonderful!

by - Verified Customer April 13, 2016

Have gone to Borst for many years and have always received excellent service.

by - Verified Customer April 13, 2016

Very thorough, great explanations, very professional. Each project completed accurately from the diagnosis to the fix.

by - Verified Customer April 12, 2016

The service at Borst was excellent as was the customer service.

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by - Verified Customer April 07, 2016

Quality service, comfortable atmosphere, friendly and very knowledgeable staff.

by - Verified Customer April 07, 2016

They are friendly, efficient and honest.

by April 07, 2016

I've always had a good experience at Borst.

by - Verified Customer April 06, 2016

Friendly, honest, reliable.

by - Verified Customer April 06, 2016

They were friendly and extremely professional.

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by - Verified Customer April 06, 2016

They have been servicing me for a good number of years and I have always been pleased with their service.

by April 06, 2016

They do good work.

by - Verified Customer April 05, 2016

I was extremely happy with the service overall.

by - Verified Customer April 05, 2016

Excellent service and diagnosis. They are very nice.

by - Verified Customer April 04, 2016

Tech left the engine dripping oil and I had to take car back to ensure there was no major problem but management. (and the tech) cleaned and checked things and made it right. ....Seem to be an honest outfit.

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by - Verified Customer April 01, 2016

I have always been pleased - they are on top of doing what they claim - "Doing it right" If there is ever any problem, they correct it immediately! This is why I keep going back - I trust them in keeping up & being knowledgeable about what my Corolla needs!

by - Verified Customer April 01, 2016

I have been going to Borst for close to 9 years and have always received good service at a reasonable price.

by - Verified Customer March 31, 2016

Friendly atmosphere. Fully explained needed service and options for taking care of immediate needed repairs and timetables for delaying some. I am very pleased withe results of the service received.

by - Verified Customer March 31, 2016

I am always treated well and if there are any issues later I can bring my van back in.

by - Verified Customer March 31, 2016

You guys did a great job and I LOVE your new hire Bob!

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by - Verified Customer March 31, 2016

Everybody at the shop was very good to me and they explained the job to be done on my vehicle so I could understand.

by March 30, 2016

Excellent service.

by - Verified Customer March 29, 2016

Responsible service, customer friendly and very clean establishment.

by March 29, 2016

They do good work.

by - Verified Customer March 25, 2016

I like the Quality, Honesty and Communication.

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by - Verified Customer March 11, 2016

Great service and quality.

by March 11, 2016

I was very satisfied & was waited promptly.

by March 10, 2016

local people provide honest service of your car/truck.

by - Verified Customer March 09, 2016

I've really enjoyed the service. Not only Lori at the front counter, but the people in the back taking care of my truck have been awesome!

by March 08, 2016

They do a good job and have a great warranty.

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by - Verified Customer March 08, 2016

Great place for repairs.

by March 07, 2016

I was recommended by someone who highly values your company.

by March 04, 2016

Very good service, but my car was barely done at the end of the day I brought it in by 8:30 in the morning. I had to call at 4:50 p.m. to see if it was going to be ready.

by March 03, 2016

They were able to work around our working schedules, and to loan us a car so we could continue to work. They are upfront and honest. they explain your situation with pictures. Lori is an incredible wealth of information. They know their business.

by - Verified Customer March 03, 2016

They handled my problem 100%.

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by - Verified Customer March 02, 2016

Great service.

by - Verified Customer March 02, 2016

Excellent customer service.

by - Verified Customer March 02, 2016

Excellent service all around.

by - Verified Customer March 01, 2016

Good service.

by - Verified Customer February 29, 2016

They are efficient, competent, friendly and reasonable.

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by - Verified Customer February 29, 2016

Service was great.

by - Verified Customer February 29, 2016

Great service very friendly.

by - Verified Customer February 26, 2016

Excellent customer service.

by - Verified Customer February 25, 2016

I trust them.

by - Verified Customer February 25, 2016

Great service. Speedy responses. Well priced.

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by - Verified Customer February 25, 2016

Good service but not the best prices.

by - Verified Customer February 23, 2016

Quality and thorough service.

by - Verified Customer February 23, 2016

Borst does good work and does not force work on me.

by - Verified Customer January 29, 2016

Your people are the best, they know their job.

by - Verified Customer January 28, 2016

Very good service.

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by - Verified Customer January 28, 2016

They pay attention to detail, friendly and courteous.

by - Verified Customer January 28, 2016

I have had mostly good experiences with this shop in an industry that often feels overpriced and may take advantage over customers.

by - Verified Customer January 27, 2016

I like this shop because I haven't felt cheated or lied to.

by - Verified Customer January 26, 2016

We've been with Borst for a number of years now. They've providing nothing buy excellent service and reliability.

by - Verified Customer January 26, 2016

Good service. They explain work that was done.

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by - Verified Customer January 25, 2016

They were total professionals and I have already recommended them to someone I know.

by - Verified Customer January 22, 2016

Friendly service and fair prices.

by - Verified Customer January 22, 2016

They are a 10.

by January 20, 2016

Honest service.

by - Verified Customer January 18, 2016

Great customer service.

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by - Verified Customer January 14, 2016

Borst makes sure that I am apprised of anything my car will need in the near future.

by - Verified Customer January 12, 2016

They did a great job.

by - Verified Customer January 07, 2016

Great service.

by - Verified Customer January 07, 2016

20+ yrs of great, reliable, friendly service...Lori is BEST!

by January 06, 2016

I was given incorrect capabilities with initial phone contact; which was the only reason to take vehicle there.

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by - Verified Customer January 04, 2016

They are great, right on top of everything, they give you the best of the best service they can give you. They are fantastic and they work with you every time you are there, they are great!

by - Verified Customer January 04, 2016

Borst rocks!

by - Verified Customer January 04, 2016

I for the most part trust them.

by - Verified Customer November 17, 2015

They are very good.

by - Verified Customer November 16, 2015

1st Class.

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by - Verified Customer November 10, 2015

Great service, courteous staff, details regarding repairs and warranty right on the receipt.

by November 10, 2015

Communicative, fast service, friendly, trustworthy.

by - Verified Customer November 06, 2015

Nice people.

by October 29, 2015

Great experience. They have beverages and snacks while you're waiting, and they have a shuttle service to take you where you need to go.

by - Verified Customer October 28, 2015

Excellent service.

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by - Verified Customer October 27, 2015

Good service, fair pricing.

by - Verified Customer October 22, 2015

They are trustworthy and have an excellent rating with AAA.

by - Verified Customer October 14, 2015

I like expeditiousness of service, attention to detail..

by - Verified Customer October 08, 2015

They do great service but the try to follow up service with outrageous prices on recommend services.

by - Verified Customer September 30, 2015

Great service and communication.

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by - Verified Customer August 18, 2015

I didn't agree with their assessment of the car's problem but customer service was extraordinary.

by August 18, 2015

Too expensive.

by - Verified Customer August 14, 2015

They care about their customers.

by - Verified Customer August 03, 2015

Great service.

by - Verified Customer July 22, 2015

They provided a clearly itemized report of repairs and charges. Quick and efficient service.

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by - Verified Customer July 14, 2015

Very good service!

by - Verified Customer May 18, 2015

Scheduling an oil change is always a tedious task as you have to take time out of your busy schedule to do so because your car needs it. Being able to drop my car off, get a ride to work and then get picked up after makes it a breeze!

by - Verified Customer April 30, 2015

Great shop.

by - Verified Customer April 21, 2015

The staff was friendly and informative. They worked within the time frame I needed and called to follow up.

by - Verified Customer December 31, 2014

It seems like their complete diagnosis that they perform on your car is just a way for them to make you feel like your car is about to fall apart as soon as you leave their shop unless you get everything fixed on their list. It would be better to just complete the service you are there to have done & inform you of something that's majorly wrong with your vehicle but not point out every little single thing that could potentially be an issue. Their oil change price is competitive so if you're willing to put up with the other then I would recommend going there.

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by - Verified Customer December 23, 2014

They are very friendly and make you feel very welcome and perform good clean work on our cars.

by - Verified Customer December 23, 2014

Fast service.

by - Verified Customer December 04, 2014

Professional staff who are courteous, patient and knowledgeable. They fixed my car when others couldn't.

by - Verified Customer November 07, 2014

They do good work the first time. Very reliable, I've never had to take something back.

by - Verified Customer October 02, 2014

Excellent service and fair pricing.

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by - Verified Customer September 26, 2014

The staff at Borst are excellent.

by - Verified Customer September 23, 2014

I always receive great service at a fair price. Everything is explained in detail so informed decisions can be made. Friendly and professional staff.

by - Verified Customer September 04, 2014

Everyone is knowledgeable, courteous and helpful. They are totally professional.

by - Verified Customer July 02, 2014

Always prompt, and reliable service.

by - Verified Customer June 16, 2014

This shop has always explained the issues my car had and shown me the parts that were bad that came out of the car. That's great customer service to me!!

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by - Verified Customer April 28, 2014

I always feel confident in the service managers and mechanics' recommendations at Borst.

by - Verified Customer April 28, 2014

We are always happy with your service.

by - Verified Customer April 22, 2014

Normally the service is great but now and then you get a service writer who sometimes doesn't realize the customers make the business grow. They sometimes think the most important part is making money for the boss to keep them happy. I will say Lori is a great Asset to the Company.

by - Verified Customer April 09, 2014

They take great care of my auto, and they are very friendly and helpful. (And they have free popcorn ,cookies, and coffee.)

by - Verified Customer April 08, 2014

Very courteous, knowledgeable and professional staff.

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by - Verified Customer March 17, 2014

The repair was done quickly.

by - Verified Customer March 14, 2014

I think they offer good, honest service, albeit probably more expensive than others.

by March 14, 2014

The best service.

by - Verified Customer March 13, 2014

Lori is always friendly and helpful! Service is done promptly and at the highest quality of work.

by - Verified Customer January 23, 2014

Top service always. Consistent always. Honest always.

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by - Verified Customer January 16, 2014

Great work and customer service.

by - Verified Customer January 10, 2014

Service is GREAT and whatever service and/or repair is necessary is done correctly and in a timely manner!!

by - Verified Customer January 08, 2014

They take great car of all my cars.

by - Verified Customer December 27, 2013

Lori has always taken excellent care of us.

by - Verified Customer December 20, 2013

They provide good service at a reasonable price.

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by - Verified Customer December 12, 2013

They service our staff cars and we are always pleased with their work and follow up.

by December 09, 2013

I've taken my car to Borst several times in the last few months. The work is always good. However, on this last visit, the person who took care of me gave me an estimate for the new sensor I needed, but when I came to pick it up, other charges that I had not agreed to and that were not necessary (an emissions test and the cost of gas to take my car to the testing center) were added on without my consent or contacting me to ask if I wanted these additional services. I didn't even see what these additional charges were for until I examined the sheet later that evening. I felt taken advantage of at worst, and I didn't like feeling that these charges were added without checking with me first, because I would have said no to them. The presumption really put me off.

by - Verified Customer November 25, 2013

I love the service at Borst!

by - Verified Customer November 20, 2013

I like their quality service and honesty.

3 verified customers did not leave comments but provided these ratings:
by Kim
by Jackand 1 other verified reviewer
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