23

Window Won't Roll Due to Loose Regulator Mounting Bolts on Toyota Matrix

Problem Description and Possible Solution

The bolts attaching the front door window glass to the window regulator may come loose. This can cause the window regulator to become damaged and possibly causing the window glass to break. Some 2003 & 2004 models have been recalled for the issue.

Problem Data
RepairPal Verified
Average mileage: 109,962 (35,000–185,132)
5 model years affected: 2003, 2004, 2005, 2006, more2008
23 people reported this problem
Viewing 1 - 13 of 13 comments
The glass of the passenger side door fell inside the door and the motor will not bring the window up nor put it down. The glass is not broken and is inside the door
Drivers side window wouldn't go back up and if it did slightly go up, it wasn't even and left large space on one side. Had to man handle the window just to get it to close properly and haven't opened the window since. I have not got it fixed yet
Exactly the same as other reports. Started with a loud 'clunk' now drivers side window off track and stuck in one place.
This and the back windows keep sticking - won't open. Dealer said it was because I 'Don't open them enough" - BS
Passenger side window drops down half way and then bolts catch making a loud noise. Only when window goes down, not up.
Have similar problems to those reported already. About 2 years ago driver's side rear door power window stopped operating. My mechanic tested it and diagnosed as electric driver motor failure. Now, just before Christmas (2012) driver's side window almost broke when it came out of track and it does not close anymore. It had to happen of course when it was -20C outside and snowing. This problem had a recall made by Toyota but only for 2003 and 2004 years of make. Our dealer (Country Hills Toyota of Calgary)said we have to pay $139 diagnostic fee before they even start fixing it. How ridiculous!! I told them to go to hell course they knew exactly what's wrong with it based on info from previous years of Matrix affected by the recall. I phoned different dealer and they knew right away what was the problem and that they would fix it for $129 without any diagnostic involved. Thinking about doing it myself or making appointment with the second phoned dealership (Charlesglen Toyota of Calgary)
Bolts came loose. Regulator bent. Window failed to close. Replaced regulator. Motor and glass and door fine.
Even though the glass was not broken, I had to pay for the entire window to be replaced because they said the mounting bolts that attach the window to the regulator had come off and there is no way to fix or re-attach the bolts. I was able to get the window to close initially, but it would no longer go up or down.
While I was opening the window I heard a loud
Pop the window fell half way down and got stuck
also back windows won't open - fixed then back to problem within one yr.
Driver's window started making clunk part way up when closing. Then window almost came out
of track with top rear corner lifting out of frame. Was able to guide window back and have not used since.

Now, my girlfriend's 2003 made a loud clunk on closing. Suspect the same problem.
Will be opening door panel to check mine.
Driver side window slipped down and the regulator had to be replaces at cost of $200 last year.

Then this week the passenger window completely fell into the door! I plan to go to a dealer and request a free repair.
My rear driver's side window will not roll. neither the switch on the driver's door nor the one on the rear driver's side door will work to roll the window. I cannot even hear the motor try to make an effort.