3440 Spring Mountain RdLas Vegas
, NV 89102
I've lived in Las Vegas for nearly six years now, and during that time, I've taken my 5-Series BMW to at least 5 different shops in the area. I'm a very picky customer and I also like to compare shops from time-to-time to make sure I am really getting the best service and the best deal possible.
In my opinion, European Motor Cars is place in Las Vegas to get work done on a BMW! When I go anywhere else, I always end-up paying too much or come away disappointed with the repair and/or the service.
Recently I've moved to Summerlin and still EMC was happy to have their driver take me all the way out to my house, after dropping off my car, AND they also picked me up again from my house when my vehicle was finished.
...but here is where EMC really showed themselves to be a phenomenal, customer-oriented, business:
Recently, they have not fixed my car in the best way possible.
So why does this make them a phenomenal service center?
...Because they called me the next day, and they made it right by me!
GOOD LUCK GETTING THAT KIND OF SERVICE FROM ANY OTHER BMW-SPECIALIZED REPAIR CENTER IN LAS VEGAS!!!
Keep in mind though, that while I'm a very picky customer and I know a little bit about my car (I sometimes do repairs on my car myself, when I have the time and energy), I am not one of THOSE people that thinks, "the customer is always right."
If all customers were always right, a few greedy ones would run every good business into bankruptcy with their idea that they are entitled to get everything for free, if they only yell enough.
...as I said, I am not one of THOSE customers (and you shouldn't be either).
Even so, when I left EMC after the most recent repair, I expressed dissatisfaction with the way in which they had serviced my car this time.
My car was running well and the original problem was eventually fixed completely, but I felt they could have handled the repair better.
I left the shop thinking I would definitely have to go somewhere else, the next time my car has a problem or needs to be serviced.
I had driven away. They already had my money at this point. They could have just written me off as a troublesome customer.
...but they didn't.
The office manager (who is in fact, more of the Chief Operations Officer :-), discussed my case with the owner during the night, and she called me the next day to make it right and win me back!
To me, the way in which they handled this disagreement, speaks about how professional and dedicated they are to giving their customers excellent service!
Any auto repair business, can seem friendly and helpful when everything is going well, but the quality that separates the best from the rest, is how the business deals with problems, contention and dissatisfaction.
European Motor Cars (EMC) is world-class !!
If you live in Las Vegas, drive a BMW, and want to save a little bit of money but still get top-notch work done on your car, you should not take your bimmer anywhere else!
They work on lots of other makes of cars, besides BMWs.
I personally cannot talk about how well their Techs service other makes of car, but I'm sure they are just as skilled in working with all the other makes they specialize in.
To me, exceptional customer service is much more difficult to find in an automotive repair shop, and since EMC has this, I would seriously consider going to them with ANY make of car."