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BMW of Manhattan

(212) 974-3817

801 11th Ave, New York, NY 10019

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BMW of Manhattan
May 23, 2009

I had an issue with engine oil leak and noises coming out of front tires so I dropped my bmw at BMW of Manhattan service center. Service advisor Michael Ciasco made an initial assessment and verbally promised that all reported issues will be resolved for $4100 and repair work will be done in 2 days. Never responded my emails/phone messages and 3 days later we are told that additional $1500 will be charged to fix an oil-pan which wasn't detected during initial assessment. I asked him to send detailed break down of labor/parts and he sent me an invoice which was over charged for nearly $500 and upon my inquiry he responded in very unprofessional manner. Basically he was busted lying to me on an invoice and thinks that I was stupid enough to understand invoicing. So he becomes greedy and blamed billing department that they made an error. So I visited BMW of Manhattan service center the next day to resolve my issues but Michael refused to see me and instead directed to Jialoh Ho a senior service advisor. Michael saw me at the entrance door but pretended that he didn’t even know me and was shaky and couldn’t look into my eyes when I greeted him. If he was honest why would he be afraid to see me and work with me?? BMW of Manhattan service centre has serious ethical issues and service advisors are not qualified at all, though they pretend to be. They would tell you that everything will be fixed at the beginning but ****the trick is that they would never tell you that other issues may come up after fixing issues detected during initial assessment. This is exactly what Michael did and he can’t live up on his own words so, he would not even see me and had me work with his manager Jialoh Ho. Only then I realized that Jialoh Ho was a real Korean Thug who was ripping off every customer, while pretending to be honest service advisor. So I asked him to take me down stairs to inspect the oil pan to see if the leak was really undetectable during initial assessment. And After inspecting oil leaks my self it was obvious that even a non mechanic person would have detected since the leaks were clearly visible coming out of oil pan. Jialoh Ho started to Bullshit how the oil was pouring at the beginning and they would not know until engine housing was fixed, which was a complete lie. Upon request to test drive, Jialoh Ho refused and verbally insulted by saying that "he is concerned that I will run away without paying the bill". He kept saying that “Let me know, If we have problem paying the bills”. At one point Mr. Jai insulted us again by saying, "I don't work for you, I don't work for you and who are you aggressive with??" and responded to our questions in very unprofessional manners. We requested to get Michael involved since he was the person we originally spoke and agreed upon, but Jialoh Ho refused again. I’m not sure why Jialoh Ho would refuse us to talk with Michael. Obviously something was fishy and Jialoh Ho just another Thug with full intent of ripping customers. At one point honest mechanic wanted to put tires to see if the noises has really gone away but Jialoh Ho refused. I hope that honest mechanic would not be punished his willingness to help me!!!!! Mentality and attitude was so low that I’m not sure if he ever had an high school degree!!! What kind of service shop would not allow to test drive your own car to make sure that things are fixed as they supposed to be??? Well BMW of Manhattan does!!!! I was fixing some of the things on my own so I was able to estimate labor hours. On the bill Thug Jialoh Ho inflated as much as twice for labor hours. Thug Jialoh Ho took 4.4 hours to fix the cylinder head cover gaskets, which I would have done in less than 1 hours if I had an equipments. For engine house oil leak techs only replaced $82 pipe and Jialoh Ho claimed 5.80 labor hours for $725. I can go on and on but, be ware that they would inflate the labor hours so make sure that you ask the price break down before doing any service. Other wise these Thugs will rob your money and before you realize, it will be gone!!!!! We came home empty handed with none of our problems resolved, but charged for $3800. We trusted and relied services provided by BMW of Manhattan but it was really Tragic to be treated unprofessionally by the Thugs. If the Thugs Jia and Michael are to make money out of customers with such unprofessional & unethical behaviors, I'm concerned that they would become negative role models for BMW organization. I’m not sure senior managers are aware that they do have such employees. It is a big sin to take someone’s money without really finishing what they asked for and I would not be able to sleep at night if I ever did this to someone. America has become a place where you can’t trust anyone and Thug service dealers like Jialoh Ho becomes role models to think why you should never go to dealers. Car dealer job is most complained and most unethical job according to the statistics. I do believe one thing though that if you rob money from someone that money will never stay with you for good and somehow, someone will get back to you. Believe me!!! That happens and it is very dangerous. My friends, all I can say that “God bless Mr. Jialoh Ho & Michael Ciasco for their service on customers and to have successful careers”.

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