Great experience and they are very willing to take the time with a novice explaining everything.
My car is a 2003 model, with only 64000 miles, which I had been taking to the dealer for service. I felt I was paying too much, and that they would much rather sell me a new car than fix my car. In fact, I was beginning to believe I needed a new car. Everyone I interacted with at BMW Excluservice was professional, personable and informative. They treated me as a truly valued customer, and they resolved my problem quickly. Issues that I had been "counseled" about by the dealership, were not issues at all, and I fell in love with my car again. I finally feel that I have found reliable service for my car that I can trust.
Prompt service, fair pricing.
Excellent, personalized service, they kept me informed throughout the process.
The customer service here is great, you always receive professional, personal, and accurate attention to my vehicle needs.
The staff are friendly and did a great job on my car.
They are excellent, very friendly and competent.
I am most satisfied with repairs I've had there.
They are very professional and willing to go the extra mile to respond to service needs.
I have used them for years myself, know the techs and I'm satisfied with their work.
Great service and explanation.
Excluservice has friendly staff that go out of their way to make the experience pleasant.
They went out of there way to make the service and repair one of the best experiences I have had getting my car repaired in over 35 years!
Service has always been prompt, estimates accurate, and we have never had to return the car for follow-up after a repair.
Great service, professional and knowledgeable staff.
I like the personalized approach to service at BMW Excluservice.
They are professional, courteous, and seem to really know BMWs.
I felt the service advisor was honest and reliable. He provided me updates and set my expectations as to how long the service will take.
Excellent service, prices, personal attention, knowledge, and trust.
Knowledgeable people that do good work.
Excellent service, diagnostics and commitment to long-time customers.
Great, capable and friendly service.
I prefer taking my car to an independent service company rather than using the dealer's service department. I've been going to Excluservice for years and they have a full record of my car's history and the work that has been done, which is the correct basis to use for future work.
Friendly techs and very knowledgeable on all things BMW.
I've been going there for over 10 years and wouldn't trust anyone else with my BMW!
My service experience was very good. The technicians were very courteous and all work done was prompt and as estimated.
Best service in the DMV area!
Excluservice provides excellent service in a timely manner. The personnel are very knowledgeable, courteous & friendly.
Great job, good deals also.
They take the time to do the work right.
I am very happy with the service provided by BMW Excluservice. They are much better than the previous company that worked on my car.
They are very professional, courteous, and have an excellent staff!
Excluservice quoted $1200 for an a/c compressor that I can buy for $683 at a local BMW dealership. This is the second time I've stopped using their service, for the same reason...ridiculous prices for some parts. I chose not to have the work performed.
Dear Mr. Miller,
I am terribly sorry you were not satisfied with the estimate we provided you, keep in mind our price is an installed price. The person at the dealer gave you an over the counter price. If you were to have the dealer install this part it would be at a considerably higher price. If you contact their service department they will verify this. Therefore the overall installed price would be less if done through us. We also provide a 3 year 36k miles warranty on our repairs, the dealer only provides a maximum of 2 years.
I hope this helps clear this up.
Excellent service, transparent communication.
Technician's (Jim) knowledge, expertise and cleanliness habits are impeccable. Facilities are pristine and management staff focused and extremely customer-service-centric.
I've been a customer for nearly 20 years. They have always performed only the service that was required without unnecessary extras for a fair price.
Best & friendliest service at the best price.
They have always fixed whatever was wrong with my BMW.
I feel like they are honest and do a good repair job. I took one point off because I find that when I pick my car up, there are usually black fingerprints here and there. I think they could do a little better job at covering the seat and other things while working on the car.
I trust the and they know and care and take pride in their work, been going there for almost 10 years.
I have used this shop for almost 20 years. i trust the mechanics to be fair and honest.
Stephan was a really good manager and help me all the way during the car recovery. He knows a lot and has a lot of knowledge. I recommend his shop and him anywhere