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BMW Excluservice

12224 Parklawn Dr, Rockville, MD 20852 Map & directions

Call Now: (301) 710-6186

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About BMW Excluservice

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability
97
Tools & Equipment
95
Customer Service
95
Customer Conveniences
36 months / 36,000 miles
Parts & Labor Warranty

Assessment Summary

BMW Excluservice is your local BMW expert, working on other European vehicles as well. This RepairPal Certified shop has been a trusted member of the Rockville community since 1984. This team of experienced professionals takes the time to attend some of the best ongoing automotive training, and has invested in the automotive tools and computer diagnostic equipment to help ensure that your modern European vehicle is repaired in the most professional manner available. They are capable of completing dealership-level programming and repairs, ranging from diagnosis, to tires and wheel alignment, to minor and major repairs, as well as your scheduled maintenance needs. They back their work confidently with a 36-month / 36,000-mile warranty. For your convenience, they offer local shuttle service, early bird drop off, and a very clean comfortable waiting area with wireless Internet.

Message from the Shop

We are nationally recognized as one of the Washington area's best equipped independent BMW Service Facilities, and has been repairing, servicing and selling BMWs, Audis, Mercedes and Porsche in the heart of Rockville since 1984.

We are proud to have been able to serve our neighbors in the area that we live in since 1984.

- We provide the best warranty, 3 years/ 36,000 miles.
- Free WiFi, and
- Comfortable waiting room for those who want to get work done while they are waiting.
- Complimentary Coffee
- Shuttle Service Available to most areas.

- Next to Twinbrook Metro Redline

***We could service any cars but we choose German cars because it's what we are passionate about!***

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Diagnosis Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Car Wash Coffee Early Bird Dropoff Financing
Free Inspection Heated Waiting Room Parts/Accessories Service Guarantee
Shuttle Warranty Accepted Wireless Internet

Customer Reviews 45 verified reviews

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BMW Excluservice
Verified Customer
June 12, 2015

Great experience and they are very willing to take the time with a novice explaining everything.

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BMW Excluservice
Verified Customer
June 02, 2015

My car is a 2003 model, with only 64000 miles, which I had been taking to the dealer for service. I felt I was paying too much, and that they would much rather sell me a new car than fix my car. In fact, I was beginning to believe I needed a new car. Everyone I interacted with at BMW Excluservice was professional, personable and informative. They treated me as a truly valued customer, and they resolved my problem quickly. Issues that I had been "counseled" about by the dealership, were not issues at all, and I fell in love with my car again. I finally feel that I have found reliable service for my car that I can trust.

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BMW Excluservice
Verified Customer
June 01, 2015

Prompt service, fair pricing.

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BMW Excluservice
Verified Customer
May 29, 2015

Excellent, personalized service, they kept me informed throughout the process.

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BMW Excluservice
Verified Customer
May 28, 2015

The customer service here is great, you always receive professional, personal, and accurate attention to my vehicle needs.

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BMW Excluservice
Verified Customer
May 19, 2015

The staff are friendly and did a great job on my car.

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BMW Excluservice
Verified Customer
May 15, 2015

They are excellent, very friendly and competent.

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BMW Excluservice
Verified Customer
May 14, 2015

I am most satisfied with repairs I've had there.

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BMW Excluservice
Verified Customer
May 12, 2015

They are very professional and willing to go the extra mile to respond to service needs.

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BMW Excluservice
Verified Customer
May 12, 2015

I have used them for years myself, know the techs and I'm satisfied with their work.

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BMW Excluservice
Verified Customer
April 28, 2015

Great service and explanation.

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BMW Excluservice
Verified Customer
April 24, 2015

Excluservice has friendly staff that go out of their way to make the experience pleasant.

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BMW Excluservice
Verified Customer
April 23, 2015

They went out of there way to make the service and repair one of the best experiences I have had getting my car repaired in over 35 years!

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BMW Excluservice
Verified Customer
April 23, 2015

Service has always been prompt, estimates accurate, and we have never had to return the car for follow-up after a repair.

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BMW Excluservice
Verified Customer
April 17, 2015

Great service, professional and knowledgeable staff.

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BMW Excluservice
Verified Customer
March 27, 2015

I like the personalized approach to service at BMW Excluservice.

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BMW Excluservice
Verified Customer
March 20, 2015

They are professional, courteous, and seem to really know BMWs.

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BMW Excluservice
Verified Customer
March 03, 2015

I felt the service advisor was honest and reliable. He provided me updates and set my expectations as to how long the service will take.

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BMW Excluservice
Verified Customer
October 23, 2014

Excellent service, prices, personal attention, knowledge, and trust.

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BMW Excluservice
Verified Customer
October 17, 2014

Knowledgeable people that do good work.

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BMW Excluservice
Verified Customer
October 17, 2014

Excellent service, diagnostics and commitment to long-time customers.

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BMW Excluservice
Verified Customer
October 16, 2014

Great, capable and friendly service.

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BMW Excluservice
Verified Customer
October 13, 2014

I prefer taking my car to an independent service company rather than using the dealer's service department. I've been going to Excluservice for years and they have a full record of my car's history and the work that has been done, which is the correct basis to use for future work.

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BMW Excluservice
Verified Customer
October 10, 2014

Friendly techs and very knowledgeable on all things BMW.

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BMW Excluservice
Verified Customer
October 06, 2014

I've been going there for over 10 years and wouldn't trust anyone else with my BMW!

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BMW Excluservice
Verified Customer
September 29, 2014

Excellent service.

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BMW Excluservice
Verified Customer
September 24, 2014

Good service.

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BMW Excluservice
Verified Customer
September 24, 2014

My service experience was very good. The technicians were very courteous and all work done was prompt and as estimated.

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BMW Excluservice
Verified Customer
September 19, 2014

Best service in the DMV area!

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BMW Excluservice
Verified Customer
September 17, 2014

Excluservice provides excellent service in a timely manner. The personnel are very knowledgeable, courteous & friendly.

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BMW Excluservice
Verified Customer
September 02, 2014

Great job, good deals also.

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BMW Excluservice
Verified Customer
August 29, 2014

They take the time to do the work right.

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BMW Excluservice
Verified Customer
August 28, 2014

I am very happy with the service provided by BMW Excluservice. They are much better than the previous company that worked on my car.

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BMW Excluservice
Verified Customer
August 18, 2014

They are very professional, courteous, and have an excellent staff!

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BMW Excluservice
Verified Customer
August 11, 2014

Excluservice quoted $1200 for an a/c compressor that I can buy for $683 at a local BMW dealership. This is the second time I've stopped using their service, for the same reason...ridiculous prices for some parts. I chose not to have the work performed.

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Reply from BMW Excluservice -  BMWExcluserviceApril 30, 2015 15:40

Dear Mr. Miller,

I am terribly sorry you were not satisfied with the estimate we provided you, keep in mind our price is an installed price. The person at the dealer gave you an over the counter price. If you were to have the dealer install this part it would be at a considerably higher price. If you contact their service department they will verify this. Therefore the overall installed price would be less if done through us. We also provide a 3 year 36k miles warranty on our repairs, the dealer only provides a maximum of 2 years.
I hope this helps clear this up.

Kind regards,

Stephane.

BMW Excluservice
Verified Customer
July 28, 2014

Excellent service, transparent communication.

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BMW Excluservice
Verified Customer
June 24, 2014

Technician's (Jim) knowledge, expertise and cleanliness habits are impeccable. Facilities are pristine and management staff focused and extremely customer-service-centric.

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BMW Excluservice
Verified Customer
June 17, 2014
BMW Excluservice
Verified Customer
June 06, 2014

I've been a customer for nearly 20 years. They have always performed only the service that was required without unnecessary extras for a fair price.

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BMW Excluservice
Verified Customer
June 04, 2014

Best & friendliest service at the best price.

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BMW Excluservice
Verified Customer
May 13, 2014

They have always fixed whatever was wrong with my BMW.

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BMW Excluservice
Verified Customer
May 06, 2014

I feel like they are honest and do a good repair job. I took one point off because I find that when I pick my car up, there are usually black fingerprints here and there. I think they could do a little better job at covering the seat and other things while working on the car.

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BMW Excluservice
Verified Customer
February 24, 2014

I trust the and they know and care and take pride in their work, been going there for almost 10 years.

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BMW Excluservice
Verified Customer
October 14, 2013

I have used this shop for almost 20 years. i trust the mechanics to be fair and honest.

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BMW Excluservice
Verified Customer
March 12, 2013

Stephan was a really good manager and help me all the way during the car recovery. He knows a lot and has a lot of knowledge. I recommend his shop and him anywhere

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 6:00pm
Call Now:

(301) 710-6186

Auto Repair Experience

  1. Stephane Grabina , Owner
  2. Established 1984
  3. 4 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technician
  5. 87 Years of Car Repair Experience