BMW Excluservice

(301) 710-6186
45 Verified Reviews

8:00am to 6:00pm
8:00am to 6:00pm
8:00am to 6:00pm
8:00am to 6:00pm
8:00am to 6:00pm


12224 Parklawn Dr
Rockville, MD 20852 USA


  • Stephane Grabina, Owner
  • Established 1984
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technician
  • 87 Years of Car Repair Experience

BMW Excluservice Reviews


45 Verified Reviews
5 stars
4 stars
3 stars
2 stars
1 star
by - Verified Customer June 12, 2015

Great experience and they are very willing to take the time with a novice explaining everything.

by - Verified Customer June 02, 2015

My car is a 2003 model, with only 64000 miles, which I had been taking to the dealer for service. I felt I was paying too much, and that they would much rather sell me a new car than fix my car. In fact, I was beginning to believe I needed a new car. Everyone I interacted with at BMW Excluservice was professional, personable and informative. They treated me as a truly valued customer, and they resolved my problem quickly. Issues that I had been "counseled" about by the dealership, were not issues at all, and I fell in love with my car again. I finally feel that I have found reliable service for my car that I can trust.

by - Verified Customer June 01, 2015

Prompt service, fair pricing.

by - Verified Customer May 29, 2015

Excellent, personalized service, they kept me informed throughout the process.

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by May 28, 2015

The customer service here is great, you always receive professional, personal, and accurate attention to my vehicle needs.

by - Verified Customer May 19, 2015

The staff are friendly and did a great job on my car.

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by - Verified Customer May 15, 2015

They are excellent, very friendly and competent.

by - Verified Customer May 14, 2015

I am most satisfied with repairs I've had there.

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by May 12, 2015

They are very professional and willing to go the extra mile to respond to service needs.

by - Verified Customer May 12, 2015

I have used them for years myself, know the techs and I'm satisfied with their work.

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by - Verified Customer April 28, 2015

Great service and explanation.

by - Verified Customer April 24, 2015

Excluservice has friendly staff that go out of their way to make the experience pleasant.

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by - Verified Customer April 23, 2015

They went out of there way to make the service and repair one of the best experiences I have had getting my car repaired in over 35 years!

by - Verified Customer April 23, 2015

Service has always been prompt, estimates accurate, and we have never had to return the car for follow-up after a repair.

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by - Verified Customer April 17, 2015

Great service, professional and knowledgeable staff.

by - Verified Customer March 27, 2015

I like the personalized approach to service at BMW Excluservice.

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by - Verified Customer March 20, 2015

They are professional, courteous, and seem to really know BMWs.

by - Verified Customer March 03, 2015

I felt the service advisor was honest and reliable. He provided me updates and set my expectations as to how long the service will take.

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by - Verified Customer October 23, 2014

Excellent service, prices, personal attention, knowledge, and trust.

by - Verified Customer October 17, 2014

Knowledgeable people that do good work.

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by - Verified Customer October 17, 2014

Excellent service, diagnostics and commitment to long-time customers.

by - Verified Customer October 16, 2014

Great, capable and friendly service.

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by October 13, 2014

I prefer taking my car to an independent service company rather than using the dealer's service department. I've been going to Excluservice for years and they have a full record of my car's history and the work that has been done, which is the correct basis to use for future work.

by October 10, 2014

Friendly techs and very knowledgeable on all things BMW.

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by - Verified Customer October 06, 2014

I've been going there for over 10 years and wouldn't trust anyone else with my BMW!

by September 29, 2014

Excellent service.

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by - Verified Customer September 24, 2014

Good service.

by - Verified Customer September 24, 2014

My service experience was very good. The technicians were very courteous and all work done was prompt and as estimated.

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by September 19, 2014

Best service in the DMV area!

by - Verified Customer September 17, 2014

Excluservice provides excellent service in a timely manner. The personnel are very knowledgeable, courteous & friendly.

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by September 02, 2014

Great job, good deals also.

by - Verified Customer August 29, 2014

They take the time to do the work right.

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by - Verified Customer August 28, 2014

I am very happy with the service provided by BMW Excluservice. They are much better than the previous company that worked on my car.

by - Verified Customer August 18, 2014

They are very professional, courteous, and have an excellent staff!

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by - Verified Customer August 11, 2014

Excluservice quoted $1200 for an a/c compressor that I can buy for $683 at a local BMW dealership. This is the second time I've stopped using their service, for the same reason...ridiculous prices for some parts. I chose not to have the work performed.

Reply from BMW Excluservice – by BMWExcluservice April 30, 2015

Dear Mr. Miller,

I am terribly sorry you were not satisfied with the estimate we provided you, keep in mind our price is an installed price. The person at the dealer gave you an over the counter price. If you were to have the dealer install this part it would be at a considerably higher price. If you contact their service department they will verify this. Therefore the overall installed price would be less if done through us. We also provide a 3 year 36k miles warranty on our repairs, the dealer only provides a maximum of 2 years.
I hope this helps clear this up.

Kind regards,


by - Verified Customer July 28, 2014

Excellent service, transparent communication.

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by - Verified Customer June 24, 2014

Technician's (Jim) knowledge, expertise and cleanliness habits are impeccable. Facilities are pristine and management staff focused and extremely customer-service-centric.

by - Verified Customer June 06, 2014

I've been a customer for nearly 20 years. They have always performed only the service that was required without unnecessary extras for a fair price.

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by - Verified Customer June 04, 2014

Best & friendliest service at the best price.

by - Verified Customer May 13, 2014

They have always fixed whatever was wrong with my BMW.

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by - Verified Customer May 06, 2014

I feel like they are honest and do a good repair job. I took one point off because I find that when I pick my car up, there are usually black fingerprints here and there. I think they could do a little better job at covering the seat and other things while working on the car.

by February 24, 2014

I trust the and they know and care and take pride in their work, been going there for almost 10 years.

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by - Verified Customer October 14, 2013

I have used this shop for almost 20 years. i trust the mechanics to be fair and honest.

by - Verified Customer March 12, 2013

Stephan was a really good manager and help me all the way during the car recovery. He knows a lot and has a lot of knowledge. I recommend his shop and him anywhere

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  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More


  • Car Wash
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Parts/Accessories
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More


  • Bosch Service Network
  • iATN


We are nationally recognized as one of the Washington area's best equipped independent BMW Service Facilities, and has been repairing, servicing and selling BMWs, Audis, Mercedes and Porsche in the heart of Rockville since 1984.

We are proud to have been able to serve our neighbors in the area that we live in since 1984.

- We provide the best warranty, 3 years/ 36,000 miles.
- Free WiFi, and
- Comfortable waiting room for those who want to get work done while they are waiting.
- Complimentary Coffee
- Shuttle Service Available to most areas.

- Next to Twinbrook Metro Redline

***We could service any cars but we choose German cars because it's what we are passionate about!***


  • Audi
  • BMW
  • Mini
  • Porsche

RepairPal Scorecard


BMW Excluservice is your local BMW expert, working on other European vehicles as well. This RepairPal Certified shop has been a trusted member of the Rockville community since 1984. This team of experienced professionals takes the time to attend some of the best ongoing automotive training, and has invested in the automotive tools and computer diagnostic equipment to help ensure that your modern European vehicle is repaired in the most professional manner available. They are capable of completing dealership-level programming and repairs, ranging from diagnosis, to tires and wheel alignment, to minor and major repairs, as well as your scheduled maintenance needs. They back their work confidently with a 36-month / 36,000-mile warranty. For your convenience, they offer local shuttle service, early bird drop off, and a very clean comfortable waiting area with wireless Internet.

Get Directions to BMW Excluservice