My car is a 2003 model, with only 64000 miles, which I had been taking to the dealer for service. I felt I was paying too much, and that they would much rather sell me a new car than fix my car. In fact, I was beginning to believe I needed a new car. Everyone I interacted with at BMW Excluservice was professional, personable and informative. They treated me as a truly valued customer, and they resolved my problem quickly. Issues that I had been "counseled" about by the dealership, were not issues at all, and I fell in love with my car again. I finally feel that I have found reliable service for my car that I can trust.