The car was worked on 1 1/2 years ago, the part failed, and the shop refused to replace it. The part was very expensive. We were under the understanding that there was a 24k mile/2 yr guarantee on work or parts. After checking with the dealer that sold BMR the part, they told us it only had a one year guarantee, and they refused to replace it, so BMR refused to replace it. No one ever told us this, gave us paperwork stating this, and we are very let down. We have spent thousands of dollars at BMR, but won't return there.