I love that I called asking for something I thought I needed (tune up) and was told let's do this and see if you need a full one or just certain things. You didn't want to charge me for things I didn't need.
The service is very professional, friendly, honest. They recommended other repairs than what I originally have my car in for are not pushed, just explained. I appreciate that. Also this is one of the most affordable auto shops I have seen, and still the best service I have seen.
Good quality service at a fair price.
Service is really good but like most mechanics it's expensive to get anything fixed on you car.
I like the location. Friendliness and honesty of staff. They don't add on unnecessary repairs.
The information is provided up front on what the issue is and for those on a limited income, they are very informative on what the highest priority is.
The car was worked on 1 1/2 years ago, the part failed, and the shop refused to replace it. The part was very expensive. We were under the understanding that there was a 24k mile/2 yr guarantee on work or parts. After checking with the dealer that sold BMR the part, they told us it only had a one year guarantee, and they refused to replace it, so BMR refused to replace it. No one ever told us this, gave us paperwork stating this, and we are very let down. We have spent thousands of dollars at BMR, but won't return there.
Outstanding service before and after I can depend on the job being done correctly.
The service is over and above what you need.
Good work done overall. some things like putting air in tires I have found 5 lbs less than recommended pressure in the tires. So, think someone forgot or got so busy that they just moved on. Couple times have found tools left in the engine compartment that weren't picked up. So, some minor things have gotten overlooked a few times, which is understandable, but not totally satisfying. We can all improve our performance in our careers . . . I have to in mine, so input like this will hopefully be helpful.
Hi Kipp thank you for the information it is only through feed back like yours we can better our service we have just changed the process for basic service to improve the timeliness' of repairs and quality now employing a 2 man team and redundant inspections thanks again Mike Morrison general manager/partner BMR
The facility is very clean and everyone is professional and makes sure you understand the work needing to be done.
Always good work and guarantee work is completed.
Love my experience and get great service every time.
The service was done on time and the price was exactly on the quote.
Fair, fast, friendly.
Great people, great service.
Very good service, they don't try to sell me stuff I don't need or needless repairs.
Robert takes the time to explain every detail of the repair so anyone can understand what's really needed and why. Therefore I have great appreciation for the value of the work / repairs done.
The work was good but problems did arise multiple times but in the end I was happy.
I have been a customer at the shop since it opened in 2005. They have treated me fairly and done excellent work.
They work fast and pay attention to detail.
Great customer service, prompt, fast service. Mechanic shop with informed consultants who know their trade.
I am always confident work was done the right way (there is NO substitute for this) , and service is priced fairly.
Always friendly and love you discount on Dealsnapt.
When I bring my vehicles to this repair shop they get fixed in a timely manner.
Quality, friendly service. Convenient location.
Robert at the front counter was a terrible representative for your shop. Unless of course you want your counter person to be evasive, nonwelcoming, forgetfull, condesending, arrogant, dismissive, clueless, smarmy, dishonest and pompass.
I had great service at fair price.
Great customer service. Knowledgeable.
We have several cars and we always take our cars to them and have always been happy with the work they've done and the explanation of the work done. They even tell us if something needs attention but it can wait.
I feel that they attempted to fix something that did not need to be fixed.
BMR spent endless hours troubleshooting the repair for my car, and at times, did not charge a fee for repairs that did not remedy the issue at hand.