Should You Have to Pay for Diagnostic Fees?

By Brian Glastetter - July 6th 2011
97 comments

Few topics in the automotive repair business are as controversial and confrontational as the fee for a diagnosis. Should a customer have to pay for the time the mechanic spends figuring out what is wrong with a vehicle or only for the repairs he or she actually makes? These days, don't technicians just plug the car into a computer to figure out what's wrong?

Everyone, from consumers to advice columnists, have a strong opinion on this topic. But what’s missing is a technician’s point of view on the subject, so here goes …

A customer dropped his vehicle off at our shop last week. He wanted us to find out why his power seat would not move forward. We removed the side panel and tested the wiring and electronic motor circuits. A few more pinpoint tests led us to the problem—a faulty seat switch, which, with parts and labor, totaled nearly $170. The customer declined the repairs and asked us to reassemble the seat.

When we handed over the bill for the diagnostic charge, he refused to pay, saying, “You just told me that my seat was broken. I already knew that.” In his mind, we hadn’t told him anything he didn’t already know, so he didn’t understand why he should be charged for anything when no repair was actually performed.

The manager of the service department where I am employed once said something to me that best clarifies and sums up our position—“We sell service.” Because service is not really a tangible item, it often doesn’t appear to have intrinsic value. But anyone who has experienced bad service knows how crucial good service can be.

Sometimes it’s difficult for a customer to understand the value of a technician’s time. At a grocery store, a pound of prosciutto ham and a gallon of milk have inherent tangible value that’s reflected in the price. You pay money and you get to take it home. But service in itself isn’t something you can take home—it isn’t something you can hold in your hands. But let’s say you are in therapy. After an appointment, you would never refuse to pay because you didn’t get the results you were looking for. We pay experts for their time, training, and the skills they have acquired—no results are guaranteed.

Many customers balk at paying diagnostics fees, especially when it comes to trouble codes. Often customers think that the simple reading of a trouble code (which takes less than five minutes) completes the repair process, when actually, it’s just the beginning. For example, the P0503 code, which indicates a malfunctioning vehicle speed sensor, has forty-one steps spanning eleven pages in a shop manual after the code has been set. Examining those forty-one steps takes time and expertise to examine—shouldn’t the technician be paid for that time?

Ultimately, it really is less expensive to pay a qualified technician for a proper diagnosis than it is to replace components based on a hunch of what might be wrong. They may have dirty fingernails, but some senior master automobile technicians actually have as much training as medical professionals—why should their time matter any less?

 

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I have never understood why I had to pay someone to tell me what was wrong with my car when I already knew what was wrong. Now that you have explained it I completely understand. Thank you!
I don't have a problem paying for service but when you hook a machine up to run a diagnostic test to search for why the service engine light is on. Should it cost $100.00?
@jonelsr - This isn't much different than a doctor providing a cat scan or a dentist taking x-rays. The test should be seen as part of the service, but the real value comes from a professional examining the test results. You wouldn't want me looking at your cat scan and providing any kind of diagnosis, nor would you want a doctor telling you why the check engine light is on. Both require years of experience to properly read and interpret the results from such equipment. So in the end, you are paying for a service, along with expensive equipment and personnel training.
as much as medical personal when you go to school for 14 years after high school pay a half million for a educaation and a quater million for yearly liability insurance then you can compare yourself to someone whom actually is regulated by state and fed laws.Sounds like you want to be paid for a estimate, if you cant find out what is wrong in a timely manner why should yhe customer pay for your incompetance?
Brian, Thats a great analagy of paying for service that everyone should understand. You know the difference between a doctor and a technician. Doctors get to bury their rechecks.
I run a Mobile Auto repair biz and my customers ask this question all the time. My answer goes something like this: If you dont know what the problem is and the problem is not immediately apparent to me , and takes me time to run down the source, then yes there is a charge. However if you dont want me to charge you a diagnostic fee then #1 you tell me what is wrong, #2 tell me what part to change. If its the wrong part then thats on you and you still have to pay me for the work...and dont forget that part you didnt need.
An estimate and diagnosis are two completly different things. An estimate is something that you the customer already knows is wrong with the car and can simply be looked up in a book and figure out a cost. If you choose to replace the part without it being diagnosed and it doesnt fix the problem who is to blame? We try to cover our basis. Some items you simply cannot diagnose for free. Scan tools cost alot of money and the ones at parts stores are much cheaper and can only retreive a code. From thier they try to sell you all the parts that could be wrong. Now why would you want to buy all of those parts put them on and not have your problem fixed? Why not pay someone 38-77 dollars to diagnose the problem and know exactly what is wrong.
I spent over 28 years Diagnosing Driveability Problems. (Car and Truck Tuneup Problems)I dont see charging a customer for somthing you cant fix. But let it be known first upfront that there is a half hour, (.5) Minimum Diagnostic Charge that will have to be paid weather the problem is found or not. If the problem is found then charge a full hour of Diagnostic Time. (1.0)plus labor to fix and part mark up for the part. You are in Business to MAKE MONEY not to give your time away for FREE! That Scanner cost me $7,000 to buy and and my tools cost another $10,000! My education and Certifications also cost me a few Thousand Dollars Also! Should I work on your Vehicle for FREE? lol Please visit my blog at: http://autorepairsavings.blogspot.com/ -The Autodude-
Great Information here! Sorry I signed up above anomymous but I am in now. Please follow me Repair Pal on Twitter at http://Twitter.com/Autodude46 -The Autodude-
If warranty work is being done, shouldn't diagnostics be covered?
Warranty work doesn't always include diagnostic fees. Aftermarket warranties sometimes require you to pay the diagnostic fees. Manufacturer warranties will cover the diagnosis charges.
only one thing you left out the cost of the scan tool my was about $7000.00 from snap-on and the shop to bring your car to was $450,000 the insurance to cover the shop arownd $300.00 per mounth so yes we should get paid for every second we work on the $40,000 car
When you go to a place like Auto Zone and they run a scan with a small $50 dollar scanner that's what I call a "quick and dirty" scan. It gives you just about enough information to be dangerous. I believe that this type of "scan" should not cost the customer. Conversely, I believe that the customer should be charged for diagnostics when you use a scanner that costs $10,000.00, takes twenty minutes to set up and calibrate and can test 4273 different processes on your vehicle. The real reason for having your vehicle scanned is to ASSIST the diagnostics person in identifing and correcting the problem without guessing or replacing parts until the problem is corrected. Correcting the problem also depends on the knowledge of the person running the scanner to correctly interpert the information. Case in point: I recently had a customer bring in a BMW that another shop had done $3500.00 worth of work to and according to the customer, the vehicle still had the same problem. The "scanner" had said to replace coil packs, and multiple other components, all of which totaled $3500.00 which the "other" shop did. Upon my "scanning" the vehicle, multiple codes were present which indicated that several components needed to be replaced including the coil packs. The REAL problem was $25.00 worth of vacuum hoses which when replaced, corrected his problem. A scanner is no more than a "tool" that assists the diagnostics person in making the correct decision which ultimately costs the consumer less in the long run. ANYBODY can repair even a persent day vehicle if you replace parts until you correct the problem. I have been in the automotive business since 1965 and have lived through the transition of vehicles becoming a rolling computer. While the scanner is a helpful tool, it is just that... a tool and should not be considered "always right." You would be supprised at what the scanners don't know.
I HAVE FOUND THAT AN EXPLANATION OF SERVICES BEFORE THEY ARE DONE MAKES THE WORLD OF DIFF. MOST PEOPLE ARE OK AS LONG AS THEY ARE NOT SURPRISED WITH THE BILL WHEN YOU ARE DONE THEY SHOULD ALREADY KNOW ABOUT WHAT IT SHOULD COST AND WHY AS IT IS UP TO US AS SHOP OWNERS TO DISCLOSE ALL THE INFO TO THE CUSTOMER SO THAT THEY FEEL COMFORTABLE WITH WHAT YOU ARE DOING AND HOW MUCH YOU ARE CHARGING SHOP OWNER
ok i have a diagnostic done on my car and i paid the $100 to get it. Now can i take that diagnostic report to different mechanics to get the best price for my repairs?
I dont have a problem paying for accurate diagnostics. i object to having my car 'hooked up' and then being told after the analysis that the fuel injectors need replacing, but it may also need a fuel pump as well. Surely the diagnostics machine can tell what needs doing?? Or am I being simple?
...and if you have a dodge you can utlize the self diagnostic procedure by turning the ignition on and off 3 times in a row, then turn it on again. When you do this the odometer displayes the error code. You go to the internet type in the errorcode and it will tell you the part that needs replacing and print it our for your friendly helpful mechanic. Saves a $100.
Here is my problem with it given the circumstance. I already knew the error code, and I knew what fix needed to be made. Me: "Just put a new thermostat in." Ford: "That will be $91 to diagnose the problem to determine if you need it.". Me: "Hmm, I will pay you to put a thermostat in, I don't need a diagnosis, don't waste your time and my money." Ford: "There is a $91 diagnosis fee.". Me: "Hmm, maybe we're not speaking the same language. I just need you to put a new thermostat in." Ford: "We can't do that without a diagnosis." Me: "I'm not paying for a dianogisis because I know what I want done, just put the thermostat in and I'll pay for the service and parts for that... just DO THAT.". Ford: "We can't do that without the $91 diagnosis fee." Me: !@#!@#%!#%!@#!$%!@#$!@#@#%$ *walks out, goes to find someone who has and will put a thermostat in for me*
I'm fine with paying for their time even if I opt not to get the work done there but not if they tell me that they can't determine what the problem is. Its their job to find out. I had a check engine light on and the diagnosis came back with an error code on a heater O2 sensor. Then they told me to go drive it for 50 miles and return so that they can get a reading on the 3 other sensors. I drove 200 miles, and still no answer except to go out and drive some more and come back again. To me it seems that they don't want to take the trouble to investigate what is blocking the information flow from the other sensors getting to the onboard computer. Instead if I drive it around enough, maybe something will "come unstuck" and get the results they need for a complete diagnosis. Why should they bother to do the hard work if they expect to get $90 for an incomplete diagnosis anyway?
As a 20 year veteran of the auto repair business, this is one area where I have learned to be as helpful as I can to a customer but still get paid for our time. Of course, repeat customers/loyalty/value all come in to play when I decide what to collect and when. I will always SCAN a 96 or newer engine light for free and report on the codes. This is NOT diagnosing. The customer usually appreciates the few minutes it takes and an explanation of whats involved in pinpointing the problem(s). From there if I cannot secure diagnostic time--no problem; I tried.. and quite honestly I'll move on to the next car. No mechanic I know makes $100 an hour. Our shop rate is $100 an hour for skilled technicians. (We do a $25 oil change that takes almost an hour, yet I don't charge $100--that's general service). My top tech earns $32/hour (flat rate). I need to pay for his medical benefits, workman's comp, uniforms, 401k, ongoing training/education and ASE certifications. Lets be conservative and say that puts MY COST at $65/hour. Now you can start adding lease, utilities, equipment, tools, insurance (OMG insurance!!), etc etc etc. None of this is the customer's problem, and I know most don't care. But here's the deal--no one's twisting your arm! If you're not picking up what the facility is puttin' down-- go! Drive around from shop to shop until you like what you hear--that's your choice! Why argue? We don't want to argue.. we just want to do our jobs and get paid for doing it--just like you. If I've accumulated experience, time-saving tools, short-cuts and can get things done well in half the time of a less experienced, ill-equipped tech-- should I be paid less?? NO! That is what you are saying when you say "That hour job only took you a half hour!". You have to trust the people you are leaving your car with. If there is no trust--just like a marriage--it is doomed from the start. You start looking thru their emails, their phones--they've got to be cheating--right?? I've popped hoods and found the problem instantaneously-- lean code-- blatant vacuum hose hanging off of the air box after the mass air meter. No customer would see that as a $100 value, and I can FULLY understand that. They dont care about my costs, feeding my family, overhead, computers.. 9 out of 10 times I will pop the hose on, tell them it was very,very simple.. no charge. I tell them I didnt diagnose anything--I saw an obvious problem, cleared the code and if it returns I will need to go further. Hopefully I earn a loyal customer from my honesty. I've always been in it for the long haul, not making a quick buck. I want long time, valuable repeat customers. I can weed out the bargain hunters pretty easily with the process I described. I don't install customer's parts, and I have no problem telling them that the #1 reason is YES--I NEED TO MAKE A PROFIT ON PARTS! No secret here! Autozone and Advanced are for do it yourselfers-- so do it yourself! Just my .02
I have a complete understanding of the value of your time for a completed service. In the case you describe you were able to diagnose the problem, why the seat was not working. A diagnostic service was rendered. But what about when the mechanic does not diagnose the problem? I consider that a failure to perform the agreed upon task. I should not have to pay for someone to not figure out what is wrong with my car. My car is currently in the shop because the battery keeps draining. I brought it in with a dead battery and asked them to find out what was killing it. Without any diagnosis of what was wrong they are returning it to me.... and charging me for a diagnosis. In my opinion that is a breach of our agreement and I should not have to pay. If they told me what was wrong and I chose not to fix it I would have no problem paying.
How much effort would you put in at work if you weren't getting paid? An hour's diagnostic time up front should have been properly explained and agreed upon. I tell my customers that within an hour's time I will either have the problem diagnosed, or at least a good idea whether I'm getting somewhere or it's out of my league (rare--but happens). If a problem can't be found in an hour (common with electrical) that doesn't mean the tech shouldn't be paid. He has ruled things out in this time and made headway. Ask the tech for a wiring diagram for the system he's working on, maybe you'll have a better understanding of what you are paying for. Intermittent problems are very, very tough to track down. What technician will work on a car if he knows beforehand that if no problem is found--he doesnt get paid? If a customer were to tell me they do not want to pay unless I can ensure I'll find the problem--I can respect that--I can understand that--but we won't be working on your car. (Of course, again, I have many regular customers that I will absolutely bend over backwards for--we have earned each others trust and I know they aren't here to waste my time or theirs). Try that next time at the doctor-- tell him something hurts but he's not getting paid unless he finds the problem. Tell him all his lab work, xrays, and experience doesn't qualify for payment until you are better. When he prescribes treatment or drugs, and it doesn't work-- is there a warranty or is he getting paid for further diagnosis? I am lucky to be very busy so I can't afford to diagnose (or attempt to diagnose) things without payment. For every person that doesn't see our time as valuable, they open a spot for the next vehicle owner who does. Remember, I'm talking skilled technician diagnosis--not visual inspection of brakes/undercar/underhood by a general service technician. The beautiful part about all of this--customers can go whereever they want--go to the place that meets your needs and stay with them. Like any other business you will most likely be rewarded for your loyalty and you will build trust. Jump from shop to shop for the freebies and coupons and you've got more patience and time on your hands than most.. Best of luck.
I wonder if police officers/detectives get paid when they don't solve a crime? The person that mentions a doctor can't be compared to a technician?? Are you serious? You're right--not many techs drive Mercedes/Lexus/BMW; have summer homes and boats, etc. A tech's education is never-ending! 14 years of education for a doctor? I'll take it! I'm 20 years in and now have to learn about electric cars, new diesel technology, hybrids, etc. I'm not complaining, I'm passionate about it and love cars--I love learning the new technology. I just don't work for free. Cars are getting more and more complicated while the human body stays the same! What do you think it costs for insurance and liability at an auto shop? I pay every time I go to the doctor, even when it's for the SAME THING I was there for a week before. Another copay, more prescriptions, another "guess".
To the gentleman who wanted Ford to put a thermostat in.. This happens often. A customer "diagnoses" their own engine light/trouble code. They go to the super-smart internet and figure out what it needs. Then they want someone to replace something based on internet diagnosis, yet be fully liable if/when that doesn't solve the problem. You can't tell me (and if you do, I won't believe it) that if Ford replaced the thermostat like you asked and your engine light returned, that you wouldn't be right back there telling them they must have done something wrong. They will tell you they didn't diagnose anything, they just did what you asked; then you will yell and scream and get your way telling them that they are the experts and they shouldn't have listened to you, you don't fix cars! Now a tech has to spend his time diagnosing the problem(s) for free because the customer is stomping his feet. Ford was very smart to not go off of your diagnosis (and I know you may have paid $91 for them to tell you, yes, its the tstat). Better you hate them for not running their business the way YOU want them to than you trashing them for charging you and the problem not being fixed. Someone way before you did that to that dealer, and that's why they said "no more".
If a shop owner wants to charge a door fee to step inside and consider becoming a customer, more power to him. He is the only one in a position to make that call. On the other hand, if I buy a new car and button stops working while under factory warranty, I sure as hell am not paying a diagnostic fee to a dealer before they will even look at it. I don't care if the fee will be waived in the event the problem is covered. The risk is on them, not me. Period.
They're not going to pay for a button that stopped working when they discover you had a remote start installed at Best Buy that interrupted the circuit, or your kid jammed a grilled cheese sandwich in your dvd player. My mother bought a brand new Camry in summer of 2005 and went back to dealer that fall because the heat/blower had stopped working and there was an odd smell. The car had about 2500 miles on it. They brought her out and showed her a mouse had made its way into the blower box and brought all sorts of debris into the blower wheel. The dead mouse was in the wheel and that was the smell. She had to pay for the repairs. Of course she was not happy but at the same time how is it Toyota's fault? Mice can get into almost anything--its not an engineering fault. The tech that fixed the car--not his fault either--he should get paid. They gave her a break and the bill wasn't substantial-- but this is why they secure time up front--in the event of something like this. Had my mom told them to not repair the car, they would have justifiably collected for their time and moved on..
As a service manager of a shop that openly charges for diagnostic, one thing that I wish is that consumers would understand is that when they get lured into a shop that offers free diagnostic one of two things is really happening. Either they are not really getting a proper diagnosis (ie: check the code then throw a part at it as a guess) or if they are getting a proper diagnosis THEY WILL IN FACT PAY FOR IT. It is common practise for places to add one hour of time to the repair estimate. So for example replacing X part would normally cost 2 hrs of labor so they actually charge 3 to cover their diagnostic time then still claim they didn't charge diag! Customers need to realize its all a game and shops can easily manipulate charges. The important thing as in any business relationship is TRUST. Find a good shop that you can trust.
I've been in the auto repair business for over 1/4 century and have seen many repair jobs all the way through the person first calling to the final word. People who think diagnosis should be free and/or bring their own parts are almost never good reliable customers, and they are doomed to bounce from shop to shop, choosing their next mechanic based on how cheap an oil change is, if diagnosis is free, and if he doesn't have any other customers IN LINE when THEY want to pop in for a quickie-something, but NEVER HOW WELL-QUALIFIED OR EXPERIENCED. Mechanics who don't charge for diagnosis hear a lot of, "Thanks, now I'll pay MY MECHANIC to do the actual repair." or, "I'll bring it in next week some time for the repair" then you can follow them straight to the auto parts store. As for bringing one's own parts or diagnosis and SWEARING you just want the mechanic to do the work and you'll pay and be happy even if it doesn't cure whatever problem you hope it would- experience shows that people forget that the second work begins. Before the job is even finished, they'll start in with, "So, I'm not going to have any PROBLEMS after you finish this, RIGHT?" You start to remind that they just wanted the one part installed with no warranty or guarantee and they go full idiot and interrupt with, "OH NO! I EXPECT YOU TO STAND BEHIND YOUR WORK! (Then with the sanctimonious tone turned up to 11) THAT'S WHAT I'M **PAYING** YOU FOR!!" Putting aside the thorny issues of who is responsible when a "free" diagnosis goes wrong, it disgusts me to find so many people come in believing that what I do all day for a living has a market value of exactly zero. I don't know what business you are in, but tomorrow is my day to come in and have you do it for me for free, while I tell you how to do it!
I took my truck to a Dodge dealer and they wanted $115 for the diagnostic. I told them I am not paying that amount of money to have them plug a cable into my truck.
Good for you. You showed them! And the qualified automotive experts in the industry thank you for not wasting anyone's time except your own! Now "get in the zone" at autozone and buy parts based on their scan. No one is getting over on you! BTW where do you work, I'd like you to use your skills, equipment, and experience but not charge me anything. I'm also going to tell me dentist I'm not paying $125 for them to put a dumb camera in my face and take xrays. Thank you so much for your help!!
Oh man bummer--I hate that! Come to my shop I won't charge you to plug a cable in. You bring the "cable" of course.. you're on your own after that, I have cars to fix. Just curious though, why don't you do it yourself? I mean, it's just plugging a cable in.. save yourself $115.
Just to be on a safe side... Diagnostic should cost some money - it's the technician's way of telling us WHAT the problem is. If customer thinks he knows what the problem is then just tell the technician what to change and ask for an estimate of that work. If you want a professional opinion as to what the problem is you HAVE to pay for diagnostic. The problem I have is when a technician charges me the fee WITHOUT finding the problem saying that unfortunately he needs more time and more time costs money. This is what I consider to be completely idiotic... After all, I do not think that the very same technician would feel happy about sending an application to renew say a registration on his own car, only to receive a response that they would have to charge him DOUBLE now because they had hard time locating his information in the DMV database and spend extra time entering his new info... Seems silly, doesn't it? For example I was told today that a technician spent 3 hours and was not able to find the problem with a check engine light or whining noise from the ABC pump. The rep called me to authorize another 160 bucks worth of diagnostics. I said he was out of his mind and if by the time I get to the dealership the problem isn't determined, he won't even get the original 160 bucks.
You're one of those people that thinks all problems are found in an hour. It's been 9-10 degrees out past few days. A lot of cars towed in. One particular no-start was a Dodge Caravan. 10 trouble codes in the PCM ranging from map sensor, O2 sensor, lean, fuel injector codes, etc etc. Technician knew couldn't be problems with all those parts at once out of no where, suspected a ground, wiring, or PCM fault. After about an hour and a half he found a section of the wiring harness that had been chewed by a rodent apparently finding a warm engine bay a nice place to be when it's cold. The harness ran along the bottom of the rear valve cover above the exhaust manifold, way out of sight. Essentially 3 wires had to be repaired properly, clear codes and monitor with scantool whilst driving to ensure repairs. Good luck as a non-technician finding that stuff on your own. If you can in a reasonable amount of time and make the proper repairs, you should be an auto technician, and can easily earn 100k plus in a busy shop. If the people at the parts stores that scan codes were any good, they'd be fixing cars, not a 25k a year cashier/key holder. Just sayin'. Another reason to secure diagnosis is for all the people that bring their cars in and when they find out what's wrong, suddenly their uncle/brother/boyfriend/girlfriend/neighbor is a mechanic and they can do it. Fine, no problem. Just pay me for my time/shop/expertise and be on your way..
By the way I am a fair guy.. you have no idea how many cars get towed in that are OUT OF GAS. I put a gallon in and it fires up. Technically, I diagnosed the problem. Customer argues "but it says 1/32 of a tank". OK. Didn't start. No fuel pressure. Add fuel. Starts. Wanna take it for the cost of a gallon of gas or should I start charging for my time??? Point is, when we find something very obvious we aren't here to beat people over the head. It's the tough stuff we have to make sure we aren't wasting our time, and I'd like to think most good shops operate the same way.
Just had a customer come in because defrost would not blow air out of top of dash, only vents and floor. Secured diagnosis. Problem was a start-interlock device was installed by a 3rd party (blow n go--DWI)that physically interfered with the mode door actuator lever under the dash to the right of the steering column. Pretty sure "plugging in a cable" isn't going to produce a code/repair for "blow n go device hitting actuator--please find and move it"
Diagnostic fees are okay, but should be waived if you go ahead and have the repair done at the shop where the diagnosis was made.
I have vw eos with a fault light that comes on every now and again. Vw have said they want 50.00 just to hook it up to the machines and thats before the cost of repairs. Now surely if you are getting the repairs done at tjat garage then the fee should be waved! If you dont get it fixed in the same garage then fair enough, the fee should be paid
I worked at 3 auto shops in my late teen years as the oil/brakes guy. Trust me when I say mechanics are crooks. My advice is find a place with a quick $50 scanner, go home do some research and then find a shop and first thing you should ask the owner is if customer are allowed to be present in the garage during the repair. Leave if they say no. If they say yes, then watch the mechanics like a hawk. If your paying $100 for a whole hour of diagnostic, I would stand there until the mechanic is there working on diagnostics for a whole hour. You should even have multiple problems and have him check multiple parts. I've seen cars come in to be checked out for latterly 10 minutes and get charged a whole hour of diagnostics. I've asked why charge a whole hour to those that take 10 minutes? That's like charging people $600 an hour. Why even have a repair shop, we should make it a diagnostic shop. Answer I always got is cause their experience in diagnosing. He said it would take another tech an hour of messing around with stuff to find a problem that it would take him 5 minutes to find. I would say 9 out of 10 cars do not require even 10 minutes of diagnostics but they shop will charge the customer an hour. If you bring your car in to get your car checked cuz u hit a curb, most of the time the mechanic will put your car on the lift and spend 10 minutes looking at the axle. If you are not present, then that is where the diagnostic ends. If you are present, you can say hey can you look at this and that. Use up the whole hour. Each shop had about 1 out of 3 cars come back because of an improper diagnostic or repair. This one car came in for an engine light and his car ran rough sometimes. The "20 year mechanic" plugs in his computer and says there is a random misfire. He looks under the hood and starts to take off some of the plastic covers to see. It took exactly 10 minutes. He says there's an air leak, upper and lower intake gasket need to be replaced(900 dollar job. It's suppose to take 8 hours of labor and about $100 for parts plus the $100 diagnostic) It wouldn't of only been quick 10 minute diagnostic if the customer was present and did just a little homework like go to autozone where they will plug in the $50 scanner for free so he would have some general knowledge and go look up a few things on the net about the code and what can cause it. The customer pays. Less than a day later comes back and says he still has the same problem. The mechanic never tested his repairs. So the mechanic looks at his scanner again. Tries different things for half an hour and it was no help. Then he figured out that a coil pack was not working correctly. So he charges the customer another hour to replace the coil pack and 60 dollars for the part. Another $160. The coil pack is held on by 2 small screws on top of the engine. It took less than a minute to take the coil pack off and put a new one in. The customer was charged a whole hour ($100) and the car was actually fixed this time. He came up with a story told the customer something cause they paid and was a pretty regular customer. I felt bad cuz if the mechanic did the diagnostic right the first time and actually spent an hour that he was paid on the car, then the customer wouldn't of been charged $1000 extra dollars for his crooked diagnostic and it would have been only the coil pack cost and diagnostic. The car owner was not a wealthy man. If he would have stood there next to his car, watching the mechanic. The mechanic would had to diagnose the car for an hour and would have figured out that the coil pack was broken. Then the customer would have seen that the part was easy to do himself. It would have cost $100 for the diagnostic and $60 for the part. Gone home or replace it right there in the lot. Total of $160. Instead of the $1260 that he paid. I don't like getting ripped off and don't enjoy ripping off people. I would suggest everyone go learn what they can about their cars. There are many many small repairs that can be researched and done in an hour with $20 worth of tools from a store that shops would be more than happy to charge you hundreds of dollars to do. And STAND THERE next to your car. It's your baby. You wouldn't leave your baby for a doctor to check out alone would you?
Oh and I don't care how much experience a mechanic has diagnosing cars. If I pay $100 for an hour of the mechanics time, he better be there for an hour looking at all the problems I have.
Great Blogs!!!**For years I have had friends and family who need advise for automobile(not to mention home & households)repairs**Yet we all know how expensive everything is now days**Personally I have been doing just that for them**Now its gotten to be an "Awe hell" just call him he will do it for free or almost nothing**Just sound pitiful and he will be like putty in your hands**Well I'm sure there are some other mechanics out there who have gone thru this plenty of times before**Yet we all can't be "Ol Saint Nick" year round**I can understand how tight money can be at times but for those penny pinchers that always pretend to be broke is the kind we all know to stay away from(friends or family)**Yet they have enough dough to feed the world**Some people just don't get it when it comes to**Quality Service**over**Guessing**what a problem might just be**Even though a Pro can tell you a probable for those who are uncertain or afraid to pay for something they know very little or nothing about is the key**The average joe/josie has to depend on someone other than local part stores for trouble shooting or DTC's**Unless you have some kind of knowledge(or money to throw away)about problems that can occur on your vehicle try to be a bit more considerate and not bite the wrench who knows better**Finding a Mr. Goodwrench may not easy for some people but you gotta trust somebody**Always remember**There is always going to be a complainer in some way or some how**We all know who he/she is and at times like these its not worth fixing them up at all**If I could collect from all the iou's I have done thru the years I'd have a fortune**Let's face it**Just Pay The Man or Woman**There are Warranties out there as well as Mechanic Thieves**So be aware of the Good**The Bad**& The Ugly**Do some homework(references/cost)and things will get easier to understand for all those concerned**
Ok! You asked for it! Scanners*Scanners*Scanners* Well they are out there alright and can be about as good as a troll or a gypsy's crystal ball at times**If you can Learn to use*****Diagnostic Equipment*****Refrain form local Part Stores from plugging into your vehicle with their scanners**Why you might ask**Well,in this time,day and age,technology has gone through the roof you might say but its not gonna end anytime soon**There is newer and of course always better diagnostics made by a lot of competitors that are going to be available everywhere**All claiming to be new and improved and the best over the other guy**Local part stores are just that,Part Stores**If and when you decide to hook up you vehicle to a OBD or some type of scanner from a Local**Just Remember and Keep in Mind that the diagnostic tool has had Hundreds of Data Stored from Other Vehicles**So what the big deal you might say,that's what they are for ?** Well these type of hand held's work fine with the exception that it can hold someone else's data from a Previous Scan(s) and can be introduced into your vehicle as a DTC needlessly**Furthermore you might end up buying parts you never needed in the first place****Yes it might/does & will happen**** The Local part store might not even be aware that their Trouble Shooter/Scanner has a Data Storage Problem that will show as cleared when in fact the tool has retained previous codes**Therefore when plugged into a vehicle**The old uncleared DTC shows up in your vehicle that belonged to someone else**This has gone unnoticed for years and to the untrained eye or professional its just a waste of time and money for anyone** One surefire remedy has proven very effective for this problem that has gone unnoticed*****BUY YOUR OWN SCANNER(DTC)DIAGNOSTIC TOOL*****Purchase New of your desired type model & brand*****Register The Purchase For Warranty*****Keep a hand written record & history of your vehicle and the DTC,s for the vehicle in question*****If the same DTC reappears for that same vehicle*****Question yourself? Could the scanner possibly be defective?*****Has anyone else used the scanner without your knowledge?*****Has the scanner been physically damaged or shorted without your knowledge?*****Some people may not tell you,"Oh by the way" I dropped and ran over the scanner but the other guy spilled his coffee in it while he was washing the engine yesterday and he said it also got wet but it should be OK*****Believe it or not,I have heard 'em all*****The best way I have found to rid any of the above scenarios is*****NOT TO LEND IT OUT*****Keep it for Your Own Vehicle and Your Own Vehicle Only******This way you and your own personal hand written records can be trusted*****The records may be a pain to make but its worth the time and effort vs. time and money spend you did not have to*****A few dealerships I know have some specialists that have their own personal OBD's just for that reason*****Yet we all know we cannot compete with the dealership since they work with millions of vehicles not to mention the expensive software goodies they have over the backyard mechanic*****Just be aware of scanners that can end up giving you a headache (makes you wonder)and actually buy more than you really need*****It's hard to be the"I,m sorry I can't lend my tools out Guy*****Remember!*****If you can learn to use diagnostic equipment*****You may help someone else with their own*****
Charge for the diagnostic only if you are going to get the work done at another garage after you find out whats wrong !!! other than that waive it !! Just my thought
Question... I am all about paying a diagnostic fee. I understand the shop has to make money and it takes time to figure out a problem. But how much time is too much time? My car needed a valve adjustment and my mechanic is charging me $400 for the diagnostic time and $450 for the repair. Is that normal? I have never been charged that much for a mechanic to figure out what was wrong.
Easy solution to all this, if you don't like paying a diagnostic fee - then don't, there are lots of good repair shops that don't charge them, or waive them if you proceed with the repair.
Am I entitled to getting a printout of the diagnostics that I paid for? When I asked for it, I was given the comment that their printer was broken. If this is the case, how do I as a patron know it was even ran? The item that was changed could be determined it needed repairs in other ways beyond running a diagnostics.
Diagnostic fees are necessary and justified in most cases, last week when my car had a water leak problem I took it into an auto repair shop ( Apex automotive ) in Edmonton and they took almost 1-2 hours for finding leak. Similar cases like electrical and other major issues they may be unable to diagnose within a stipulated time. In that cases they may need some additional diagnostic tools. Hence, I think paying for diagnostic is 100% right.
Totally missed the issue. Why should the customer pay for the quote? You want the work and business, complete the diagnostic then tell me whats wrong with my car and give me a quote. How can it be justified to charge a customer for the quote?!
My mechanic was unable to diagnose the electrical problem, but still he is changing me for his time. Is this legal? I understand charging for diagnostics when the problem has been identified, but in my case the mechanic openly said, "I can't figure this one out, but I spent several hours trying, so I am charging you for my time."
I have been trained on diagnosing car problems I have alot of people come to me to fix things the dealer cannot. They are more than glad to pay for the diagnostic fee then. I believe the diagnostic fee should be paid if the person doing the work knows what they are doing if not do not pay. Scanning a car and getting the code is one thing, but what next? That code does not pin point the problem and say replace this sensor. Take a lean code P0171 and P0172 I have seen this be a vacuum leak, fuel pump, dirty MAF sensor. I had to run checks to figure this out usually this code take me less than an hour. The other day had a customer bring their car to me, had it to 3 GM dealers for a Camshaft crankshaft coorelation fault code. I fixed it in roughly two hours and after they paid close to 2k for nothing yes they paid the diagnostic fee. Again if someone knows what they are doing to diagnose a car yes they should be paid. But the problem is how do you know if they know what they are doing and for the average person that would be hard to discern. The fee should be brought to the customers attention up front and paid if they know what they are doing. Good article.
I took my Mercedes to the same dealer I have always used for service, and I have NEVER been charged for diagnostics before. This time they charged me $442.50 for diagnostics, which was $125 per item for 3 things I mentioned that needed to be looked into! They also charged me $67.50 for diagnostics on a windshield wiper fluid spray head that I told them was not working correctly. I tried nicely explaining that I should not have to pay for each thing I told them I noticed in the car. I feel like I would have been better off just saying "Something is wrong with my car, can you look into it?", so the charge would only be $125! My detailed explanation seems to have cost me money and I was just trying to be helpful! since I am doing the $2K in repairs they recommended. However, I won't be buying another Mercedes, as this left me feeling taken advantage of. Oh, maybe I should add that the "recommended list of service items totaled $8,423.59, and they would only give me $5,000 on a trade in of a great looking 2006 Mercedes CLK 350. I am going to other dealerships next week! I can't get the service manager to work with me on these fees. Am I being unreasonable or are they?
The part that's BS is when the mechanic doesn't spend more than a couple mins doing diagnosis, but then charges you as if he had done the 41 steps required to appropriately pinpoint the issue. They often seem to jump to the most expensive solution - ie. replacing the entire system, rather than the faulty part.
WELL, CONGRESS STILL GETS PAID AND THEY NEVER SOLVE THE BUDGET OR ANYTHING ELSE, AND WE ARE STILL PAYING FOR IT.
I have a VW Tiguan & am getting charged for diagnostic. BUT they have not found ANY issues with my car. they thought it was the transmission, they started the paper work to bill my extended warranty & now they realized it still has warranty under VW, now theyre compared the car to another car just like mine & the sound is 'normal' yet the noise i hear on & off no one has heard.....SO WHY am i getting charged for diagnostic? Oil change & diagnostic $222.00
This comment is to the idiotic person who stated that you should be allowed to stand and watch a mechanic in the shop. Your off your rocker! First, no customer should be allowed to be in the shop area for safety reasons. If they get hurt.. here comes a lawsuit. No way! As far as the diagnostic fee, it's warranted. Though I believe the fee should be a set cost regardless of whether it takes the tech 10 minutes, 1 hour or 3 hours to diagnose. The better the tech the quicker they are. Plain and simple... Now back to customer being in the shop... The 2nd thing is this... Why should a shop take time to diagnose the problem, find what it is and have you refuse just so YOU can go home and change the part yourself. You call a mechanic a SCAM ARTIST.... So is them telling you the problem just so you can go do it yourself.... That's conniving and just as ignorant. True, there are a lot of SHADY mechanics but some customers are just as SHADY as the bad mechanics.
Why would you pay for a test, when you ask them to replace the battery, why wouldn't they test this to make sure everything was working? Do Dealerships now just plop your battery in and that's it. If it works it works but if it doesn't you have to pay an additional for a test?
The top won't go down completely after some work was done. The shop doing the work ran diagnostics and told us what the problem was. we took it to the dealer and they said they had to run their own diagnostics, $137, then they couldn't find the problem so another $300, Think they'll ever see the car again?
I had many friends who were mechanics and all of them talked about the shady stuff they did to customers and the lies they told them. They worked for Chevy, ford and dodge. 90% of mechanics are liers. They want to be considered doctors and charge outrageous fees for everything. Your best bet is find a mechanic you like and the more you go to him or her the less they will lie and cheat you. Soon they'll be doing the right job for the right price. If you aren't in their system when you bring the car in you better believe they will try to up charge you for stuff because they think you will never be back since you never stepped foot in their shop before.
I have had a terrible visit to my local ford dealer today. I brought it there at the appointment time and turned the truck over to them,3:30 minutes later they mention to me that they can isolate a possible wiring issue related the IMRC coding, wiring issue. When they brought the truck up and I noticed the truck had been siting outside as it was hot, they didn't even give me a cutesy wash and with there factory technicians and $ 100.00 diagnostic computer. BUL$hit.
If I went to a dealerships service department, can I request a printout of the diagnostic report?
Hello, as a customer of a dealership or independent shop, I suggest you ask for as much of the diagnostic info they can provide. Anytime they recommend a repair/service, they should have some fairly concrete evidence for their recommendations, and they should provide that to you. Evidence may be a printout, but it may also be a reading on a measurement tool, a visual clue (broken, sign of wear etc.) or technical info from the car manufacturer. In short, always ask them, "What led you to make that recommendation".
i have a 2005 corvette.the heads up display is not working.i brought it to a chevy dealership.i was told they would have to run a diagnostic test.i paid 150.00 dollars only to have them say the whole dash has to come out for more diagnostic testing.
I still disagree with the notion that paying for the diagnostic is inane. I do computer work, and if a customer comes to me and tell me "their computer is slow" or something more precise like "my hard drive isn't being recognized", I can't tell them that they have a lot of bloatware/malware on their computer or the hard drive is broken and charge $200. That stupid in practice, and people will go to less for it. Especially with the high end prices that places charge per hour. There's a shop close to me that only charges $30 an hour, and it has some of the best mechanics I've ever met. Not to mention you guys markup prices on parts by 250%. A $5 to you is a $30 to them. Now, if you had fixed the issue and replaced the whole thing, I can see the justification in charging that amount + the price of whatever it took to fix it. But to charge someone for something they already know without telling them whats wrong with it is stupid in practice and you will go out of business if you treat your customers like that.
My gripe is when the dealer/repair shops throws out the "Could not duplicate." in that event yes, they spent some time. But in many cases they technician was unable due to skill, available access to TSB's or recalls, or other reasons to not be able to root out your problem. If a dealer is unable to fix your car then I absolutely feel you should not pay a fee.
If the gentleman who said he already knew what was wrong, WHY didn't he fix the problem? Mechanics need to locate the problem before they can repair it. "Time is money, I'm sure that gentleman has heard that phrase befors.
Doesn't the flat rate already include diagnostic time? If so then I am paying double.
I did not find time to read all wonderful comments. But I have old car Chev 2001 , 220000 miles. and it worth less than $500. The starter key doesn't work will and I need to replace all the entire parts to make the starter key turn on the car. To replace it they ask me for $450, I said no, so they charge me $100, I shocked. And I'm so upset. If it is worth ok. But old car.
just got charged $196 for an ecc diagnostics today at Galpin Ford. $196!!! I was stupid.
Well I just got back from a GMC dealer automotive tec to get my safety check an I had miner problems. Like a light "for example"for my rear window lights. An they don't make them anymore they asked me if I would like them to find the part? An even if they don't find the part. I would be charged 80 dallaors. I mean how would we know if he even tried to find a after market part? An what got to me mad! They said even if I have only 3 lights that r not working they would change for all 8 lights. " they only sell it in 8 pack" plus labor for fixing it. an I would be charged for a set of 8 light not 3.
A warning light came on in my bmw saying engine management , I bought the car from Benfield motors ,I rang the rac who are my breakdown cover as the car had barely any power and the bmw book said take it to the nearest place which was my work. The rac said it was probably a fuel injector as he hooked it up and it came up with a code which was nothing to do with them , I then started the engine and it was driving fine so Benfield booked it into bmw who done a diagnostics report saying it needed 4 fuel injectors and the nitrogen oxide sensor needed fixed after they done there diagnostics on the car, Benfield sent there warranty assessors . Bmw just rang me to say the warranty people would not be paying for any of it as the fault warning light is no longer there and in there opinion the car is driveable , surely they would have looked at the SAID diagnostics report that bmw done saying it would cost £1600 ? I have been told to pick the car up and have to pay £108 to bmw , is someone pulling the wool over my eyes ? Please help as I only have 7 days warranty left
So explain to me why autozone will run the scan as a free courtesy? A service center of the dealership of the car we have purchased charges, but an auto parts store who has not already made $20k - $60k off of us gives the service away free? How does that make sense to anyone.
"So explain to me why autozone will run the scan as a free courtesy?" There is a difference between someone showing you the diagnostic codes stored in your car, and performing the appropriate diagnosis to identify exactly what is causing the problem. For every code stored there are several possible solutions. So, having the code narrows it down considerably, but it is not a "diagnosis".
The pretentiousness of a lot of these mechanics here speaks volumes really. Customers pay huge amounts of money for these cars, most times well over what it costs the manufacturers to make. When someone pays an additional cost for a manufacturer's warranty, then it shouldn't even be a discussion that diagnostics come for free during the course of the warranty. A warranty is not insurance, you don't owe a deductible. A warranty is a guarantee. There is no practical reason a customer should have to pay a $100 diagnostic fee under a manufacturer's warranty. If something is wrong with the car, the manufacturer should be eating that cost in that circumstance.
On the main post. If you took the seat apart to find the problem. Then it's fine to bill the customer for the time you used if they declined the repair. However. A diagnostic should not be a separate fee and should be folded into the hourly rate of the shop time. I was charged $120.00 for a diagnostic which took 10 minutes to tell me the problem was with the gas cap which had a dried out gasket. That with a little rust clean up amounted to a $237 bill for a gas cap. If I decline the work. Fine, I pay for the diagnostic, but if the shop is doing the work. The 10 minutes of time (or1/2 hr.) should be part of the hourly rate charge and not a separate one
Volkswagen Canada charged me $120.00 to tell me they couldn't figure out what the problem was and I would have to pay for additional diagnostics. How's that for service.
No one expect you to work for free. You should get paid according to the service you provide not the years it took you to become a mechanic. Please do not compare what you do to what a physician does. Only a simple minded person would compare human body to a car. The real problem with charging for diagnosis is human greed. It encourages you to charge for diagnosis every time even if you are 100% sure what the problem is. So if you still insist to compare yourself to a physician, how would you feel if Your Dr ran number of tests and X-rays every time you had flu?
So can anyone here explain why my electronic throttle control light comes on now on my dodge charger it started last week I have a mechanic but he doesn't have the machine to run the diagnostic tests needed to find exactly what's the reason for my etc light to be coming on he did my tune up,oil change,cleaned out my throttle body,he inspected and double checked everything including wires under my hood and yet my etc light came on while I was driving and it comes on when I'm at a red light and my car starts acting funny when it comes on so who would happen to know why
No one should have to work for free. The person was too cheap to pay for the repair. Would you come to my house and work for free????
Well I recently went to a dealership to fix a problem that didn't get fixed. I paid +$300 to get it fixed and I have to go back. I should get a free service
I totally understand and agree that a professional should be paid for their level of training and expertise. However, there's no denying that there is significant widespread abuse of the fee for service ideal. For example, on average, a doctor after completing medical school makes $60-$90 an hour depending on location. In most first doctor visit, a patient does not know is wrong with them and the doctor is paid to diagnose and treat the patient. I'm in NYC and Kings Chrysler Jeep Dodge charges a fee of $260. to diagnose a vehicle. I'm all for the technician being compensated, but to me $260. for less than an hour for you to tell me something I already know is beyond BS.
But isn't the customer being charged a per-hour labor charge?? If he had decided to employ your shop to fix the issue, would you have charged the labor charges as well as the diagnosis fee? If the fee is absolved in the repair costs, I agree and well done. But it's when the dealership refuses to waive the fee, and charges an hour of labor, plus the diagnosis fee that is absolutely wrong. Smarten up America and stop being taken advantage of by unscrupulous dealerships.
Well, let me start by saying I shouldn't be surprised to learn of a dealership unjustifiably charging un-bona fide fees in their service departments. Recently, on 30 degree day, my driver side window became inoperable and was stuck in the down position. Given my proximity to the ***** Ford dealership, I decided to stop in and see if they could help me get the window back to a closed position and remedy the issue that rendered it inoperable. Before pulling my truck back to the garage, I asked for an estimate of costs to replace the power window motor, if needed. It was explained to me that Ford will then charge me an hourly rate for the technician’s time, in addition to a $74.99 diagnosis fee to decipher what needed repair. This struck me as odd… I was to be charged a diagnosis fee ON TOP of the hourly labor charges, when I was employing them to fix the issue. I explained I would understand that charge if they determined the cause of the issue, and then I took the vehicle somewhere else for repair. When I asked if this fee was absolved into the repair costs (parts & labor) given that the dealership was indeed employed to fix the window, and was told no, and that it's a standard fee and would be charged regardless. It was further explained that the fee contributes to the technicians pay, in which I responded - then why an hourly labor charge? To which she could not explain. Again, I shouldn't be surprised. Since when does a company get to arbitrarily add "fees" for "diagnosis" of an issue they are to be paid an hourly rate to fix? I offered to pay the technician for the hour it took him to figure out the issue, and the hour it would take to replace the part. This, of course, was not acceptable to the dealership and I left without assistance in resolving the issue that rendered my power window useless. I just couldn’t understand why I would pay an additional $75 for the technician to use his brain to think through an issue, I was already paying him hourly to fix. Once home from work, I was able to remove the door panel, and quickly discovered that the cable within the power window regulator had become frayed and after some time, eventually snapped. Although I could hear the power window motor running, the window did not move. These symptoms alone would've made it fairly easy for an experienced technician to quickly recognize the issue rendering the window inoperable. It took me, of average intelligence and no ford technician training, all of 16 minutes to remove the door panel and identify the issue. When I called the dealership back to inquire about the diagnostic fee being waived since I have uncovered the very obvious issue, I was told it's up the technician and that most agree they deserve they additional $74.99 to trouble shoot issues they're being paid hourly to fix. If the technician knows what page of the repair manual to reference first, they MAY waive the fee, but it’s up to the technician. I believe the gouging at dealership service centers has gotten out of control, and this is a prime example. Thus, I should not be surprised at the events that transpired. If anyone can help me understand the justification for charging customers twice for the technicians time, I’m all ears.
I don't have a problem with a diagnostic fee BUT once the problem is uncovered, the service manager should contact me to get authorization to do the actual repair. Peter Pan BMW, just did the job and billed me $600. Oh and by the way, they saved me $200 because the invoice/work order/estimate was $800. i authorized the diagnostic test but not the repair. How can bmw in the first 10 mins of my arrival provide a cost estimate when bmw did not know what the problem was in the first place, hence the DIAGNOTIC TEST!!! It's maddening...
I completely understand a diagnostic charge, as your time is not free any more than mine is. Once a diagnosis is determined, and decided to proceed with the repair in many cases part of the repair labor estimate has already been performed as a part of diagnosing the problem to begin with (ie removal of parts to access the part in question, etc). In these cases where the diagnosis labor overlaps the actual repair labor, customers should not be double charged on the labor component.
Excellent explanation Diagnostics is a tricky one in terms of explaining and the customer understanding."We sell service"
Uh, if I'm paying you to tell me what's wrong with my vehicle, I need more than just "your seat is broken". I need, what part is broken, and what's it going to take to fix it price wise. In other words, I need everything broken down to where if I can fix it myself I will. This in my mind would be fair as to why I'm paying for a diagnostic. Diagnostic is defined as "able to distinguish" so the mechanic should be able to distinguish the exact problem and relay that problem to be exactly, not by generalization. What a ripoff!!!
It interesting to see what non-professionals think and often how little they fail to appreciate that if it was so simple, why did they seek out professional advice. Scan tools like any other tool run from cheap junk to extremely pricey, and on scan tools there are yearly updates. Certain parts stores will read your codes for free, but many of those doing the scanning do well to know how to plug the scanner in much less make an semi-accurate diagnosis as to what exactly is causing the code and what it will take to correct it properly. Will the customer work for the employer gratis, no. Where does the employer make the money to pay for this, raise the price on those wanting to have their vehicle tested and fixed, I hope not.
I've been working on cars for a long time, backyard mechanic style. I own a 2013 Hyundai now... my mistake was thinking my skill set applies to as many things now as it did on say, a 97 Integra. It. Does. Not. Now I'm off to the dealer, after spending $1000 with a shop "mechanic" who wanted to replace parts to see if it fixed the problem (at my cost). I should have just paid the F*N diagnostic fee FIRST!!!! If you have a car past 2010, don't mess around. Have them DX, pay them, fix it yourself, then pay them to clear all the codes you're going to thrown when you fix it. Cars are a scam.
I've worked exclusively on Mercedes-Benz for 50 years. I just got a call from a argumentative young man who couldn't understand why we charge $129 to diagnose his Check Engine light. He bought a $20 scanner at the parts store & doesn't understand why we charge so much. The Mercedes-Benz factory Star Diagnostic system cost us $25000 to lease from MB. The software updates cost $7500 per year. Access to "startekinfo" cost $60 per day. I pay the mechanic about $75 per hour with benefits. This may sound harsh to some, but I've had my fill of Dime Store millionaires that complain about the price of repairs on their Mercedes-Benz. I've weeded out the deadbeats & we have a group of customers that have already been through the dealer wars & are glad to have someone competent working on their MB. I had a guy get mad last week & peel out on our parking lot because we wouldn't use his ebay parts. These cars are insanely complicated. We hear from these dumb bells after they screw up their electrical systems and then try to make us feel guilty for charging for our work. It's a little game they play, because they've been lead to believe they're entitled to a "free" life. Last Christmas Eve I waited until 7:30 for a first time customer to be towed in. I gave him a free estimate because I knew what was wrong and I wanted to go home. He wanted a written estimate with part numbers. I did, & charged him $129. He shopped the price & found some Russians that would do it for $200 less. He posted his "discuss" on Yelp & refused to pay the $129. I'm actually thinking of getting a unlisted phone number and only deal with known customers or their referrals.
As a shop owner to the customer's that feel like they shouldn't pay a mechanic to tell them what's wrong with their car. We're actually busy every day with customers that we don't have to fight with & explain how the world works. Most of our customers are actually glad to have someone explain their problem and fix it right the first time. You & your broken car are competing for our time with our existing customers. For years, our existing customers have been paying the overhead for our business. I know them, their kids, their dog and their car. I don't even have to call them before I fix their car. They trust us & I trust them. I actually like 99% of them and consider them friends. Now you come in and want us to stop working on our friend's cars and help you, for free. We get to listen to your complaint and see your negative review on Yelp, for free. I'm sorry, but if our knowledge & time is worthless to you; please, do us a favor & let someone else listen to your complaint. Believe me, no mechanic cares if you want to go someplace else that works for free. I might suggest taking your car to the person that told you mechanic's should diagnose your problem for free. Let them diagnose it. The customers that have been loyal & supporting us for years, have paid for my undivided attention. I know, you're special. Why would you ever be my loyal customer if I don't diagnose your problems for free? You actually think you deserve to interrupt the work day and use the equipment & facilities that someone else is paying for with their hard earned money. I'm sorry your teachers & parents never told you any of this. Mechanics don't work for free; unless you're my loyal customer. You would be amazed at what I'll do for them.
I wanted my car to fix the probelm for engine stalling i faced multiple times in last few days. I took to reputed repair shop and they offered me initail diagnosis and they come up with all recommended repairs like tire change, oil change, transmission fluid change etc. and when I asked about particular problem of engine stalling. their view "it might be distributor or cam valve" however they did not able to duplicate problem i.e, did not find single time engine stall during 2 days when car was in shop. Now my question is what should I do, should I just pay initial diagnosis charge $100 and still not knowing/fixing problem or just go ahead with wild guess and change distributor or cam valve as they suggest.
I was told nothing wrong with my car and then before leaving I went to get in my car and that's when service guy saw and heard there was a problem with my car.and asked me to bring back car in morning when they opened. They after 2 days of car rental and my warranty covering all repairs. They want to charge me diagnostic! I am upset cause if they would have properly diagnosed my car first time which was day before it wouldn't be a issue but they gave me paper work saying my car was fine. With exception of defect on seatbelt and recall on my brake booster.
I understand that labor is involved in diagnosis. But what if the labor runs up over $300 because the mechanic decided to "over-check" (i.e. not try the simplest most common fix).
Here is my dilemma. I took my truck to my local mechanic because the inside lights do not come on when the door is open. The manic calls me saying they need more time to figure out whats going on and more time equals more money. So far, they've looked at my truck for about two hours and I owe them 120.00 dollars. I get that the guy spent his time and tools for two hours and I completely agree they need to get paid for this time but there should be some middle ground when they cannot diagnose the problem. The way I see it is that I spent 120.00 for them to turn around to say that can't find the problem yet. I'm 120.00 short and no diagnostic. So who is right and who is wrong...? I would had felt better paying the 120.00 if they actually did find the problem. Just my opinion.
I don't think the fee is the problem. A doctor comes back, sits you down and explains in great detail what the problem is, and the damage it's doing. Than you pay a co-pay. Mechanics has been lying to people for years. Overcharging, switching out parts, saying they been working when they been bullshitin for 2 hours, fix your car in 5 min and charge you for 6 hours of work. Not all mechanics do this, but the majority does. All customers want is honesty and trust. We take our children to a family doctor, because we trust him with our child's life. It's the same with a mechanic, is our vehicles not our babies? Some garages want to keep a vehicle for days, than say their not responsible for what happens overnight..whaaatttt
LMFAO...you gotto be kidding????....you are comparing a mechanic to a surgeon???HAHHAHAHA First of all...every vehicle newer than 1996 has an onboard diagnostic syatem that will tell the mechanic whats wrong. The mechanic's JOB is then to pin point the exact issue by focussing on the general code. Example....if you are getting P0420....you will focus on the Catalytic converter and O2 sensor. Its a matter of then pointing a heat gun to read the two temp before and after the Cat converter to see if its burning properly and maybe just shake it to see if it rattles or hear debris falling out and discontect the 02 sensor and test it. both are no more than 5 min work....Now....should a mechanic charge $100 for 5 min of work???? are they really compared to doctors????LOL HAHAHAHAHA....Mechanics are a dime a dozen and a grease monkey should never make as much as a doctor or there is something terribily wrong with our country and people. Most mechanics are useless because they dropped out of school and need to get dirty to make money. Half the time i speak to mechanics they have no clue what they are doing or they bullpoo their customer to maximize on the revenue from their time. repacing perfectly good parts for no reason and costing the customer extra money they do not need to spend. A customer should spend no more than $30 to find out what is exactly wrong with their vehicle. And Too bad for the mechanic if he doesnt like it and chose the wrong profession...should have stayed in school and became a DOCTOR instead.....hahahhaahaha
You being a customer that is crying because the shop is charging a fee to diagnose your car plain and f#$%#n simple go to your local autozone and let the ex McDonald's employee plug his scamm tool into your car and tell you what part to buy . Then when you exit the store you can pay the crackhead in the parking lot to install the part .PROBLEM SOLVED DOUCHES
Then you can pay a reputable auto care facility double to repair something that the crackhead screwed up. I see it all the time as soon as they see a code for a particular circuit automatic.ly the sell you a part YOU CAN CHANGE PARTS TILL U ARE BLUE IN THE FACE AND BROKE NO PART WILL FIX OR FIND A VAC LEAK OR A POOR GROUND YOU PEOPLE WILL PAY 100 BUCKS AN HOUR TO FIX A TV SET A LAWN MOWER A CELL PHONE A HOME AC AND ALL OF THESE REQUIRE DIAGNOSTICS THE PERSON REPAIRING THESE PRODUCTS MAY NOT ITEMIZE DIAG FEES BUT BELIEVE ME U ARE PAYING FOR IT. I have well over $75000 YES 3/4 of a million dollars invested in my facility and an extensive customer base and they have no problem with DIAG fees and I have no problem doing free brake checks free front end checks free identifying engine noises eat but electrical such as tracing down shorts pin point test for codes Our customers understand .But if a new customer comes in and bitches about the fee I explain why if he disagrees I tell him to get out but I make the customer aware that we charge for troubleshooting before I touch the car