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RepairPal Blog:

RepairPal News

Information and updates about RepairPal products and features

BMW 335i, 335xi, 328i, 328xi (2008 Models)

Chevrolet G-Series Vans, Express Vans, Metro, Impala SS (1994-1996) and the Celebrity

After many suggestions from our users and a lot work by the entire RepairPal team, we're please to announce new features and information to better help you understand and manage your car care.

Our new Cars section combines the ever-expanding Common Problems information we collect with an all-new feature that allows owners to share reliability ratings and reviews for their cars. Owners and potential buyers can see what our experts and other owners say about specific models. We also have a new Encyclopedia section that features our expansive explanation of automotive systems and repair, which will now also feature Auto Care Helpful Hints to help with anything from understanding the dreaded check engine light to buying new tires.

RepairPal is a nominee for the SXSW (that's the South by Southwest Conference) Interactive Web Awards. This competition uncovers the best new websites and celebrates those who are building tomorrow's online trends.

To enter your vote and review, simply click on the following link:

You asked. We delivered.

Buick LaCrosse, Riviera, Roadmaster, and Skylark; Cadillac XLR, XLR V, and Eldorado; Chevrolet G Series Van (G10), Caprice, Impala, Beretta, and Corsica; Ford Aerostar, Lincoln Continental and Town Car; Mercury Capri and Cougar; and finally, Nissan Versa.

We've heard a lot of feedback from our users who wanted more features in the My Car section of the site. Thanks for all your input! Today we've released some updates that allow you to customize My Car and make it a more useful place to manage your car's maintenance.

First, you can now upload your car's service records to your My Car page. Just scan or take photos of your service receipts, and upload them using the new tool. This will be the last time you'll rummage through shoe boxes of papers trying to determine when your last major service was performed. Everything is there, nice and neat, all in one place on your personalized My Car page. Check it out.

We are thrilled to have a world-class team of ASE-certified, factory-trained and certified, and state-licensed master technicians here at RepairPal. Over the last year, we’ve assembled a group of individuals with extensive background in the automotive world. These professionals not only have experience repairing automobiles, but many of these folks have run their own shops and worked in the auto parts industry. We recently took an informal survey and were delightfully surprised to learn that our team, collectively, has more than 500 years of experience in the trade. Pretty amazing.

What’s an ASE-certified technician and what does it mean to you? As car owners and drivers, we benefit from ASE certification. It’s a way to measure the knowledge and skills of individual technicians as well as the commitment to quality of the repair shop that employs these professionals.

"Really think the site is great. How bout extending it to Canada, any plans?"

While RepairPal isn't yet available north of the 49th parallel, the number of Canadians asking for it suggests we might accelerate our launch there. 

We’re hearing praise and accolades from drivers all over the country.  You can read some of the highlights here. 

In fact, Rita DeAngelis, a RepairPal customer, recently had a transformative experience which saved her, literally, thousands of dollars.

RepairPal has been live for 6 full days now and we've had a terrific response from the press and our many users. We've collected a ton of useful feedback from you and ask that you keep it coming because it's guiding where we're focusing our efforts. In the coming days, we’ll be posting responses to some of the most common feedback as well as a list of frequently asked questions, so please register so we can keep you in the loop!

Many folks are wondering why we don't have data for their specific model and year. It's really simple - we cover over 500 models and built as many as we could by launch date, with the most popular being built first. Building a specific model takes a considerable effort - we've got to acquire and structure all the labor and parts data, then get one of our technicians (who knows that brand really well) to spend several hours to put all the pieces together. Thanks to the early users of our feedback system, we know there are many Oldsmobile Aurora owners wanting to use our service. Use our feedback links to let us know if you have a model that's not included and we'll try to build it. In some cases we don't have a specific year built yet, often a 2007 or 2008, and this is because we are waiting for the necessary data to become available. As soon as we get it, we'll build 'em.

After a year and a half in the making, RepairPal is finally live! Had I known how tough it would be to solve this problem, giving consumers the information they need to feel confident about the prices they’re paying to keep their cars running, I’d have long ago tossed it into the dustbin of great but unworkable ideas. Yet with some luck and a fantastic team (and many long weeks and weekends), we’ve created something truly amazing. The list of people who have contributed to its creation is too long to post here, but I am indebted to you all. Thank you!

Why has building RepairPal been so tough in an era when ‘information wants to be free’? Chris Anderson’s notion of the Long Tail provides a starting point – there are billions of combinations of car brand, model, year, repair and geography to accommodate – but computers could put the data together if this was easily done. It’s not. The data in this huge industry is not structured for computers to combine in a way that’s usable by consumers. Hence we’ve had to put dozens of experienced mechanics in front of our computers to put the data together, model by model, procedure by procedure. It’s not a coincidence that every time you bring your car in to the shop, even for a simple oil change, the service writer creates a custom estimate for you.