We are thrilled to have a world-class team of ASE-certified, factory-trained and certified, and state-licensed master technicians here at RepairPal. Over the last year, we’ve assembled a group of individuals with extensive background in the automotive world. These professionals not only have experience repairing automobiles, but many of these folks have run their own shops and worked in the auto parts industry. We recently took an informal survey and were delightfully surprised to learn that our team, collectively, has more than 500 years of experience in the trade. Pretty amazing.
What’s an ASE-certified technician and what does it mean to you? As car owners and drivers, we benefit from ASE certification. It’s a way to measure the knowledge and skills of individual technicians as well as the commitment to quality of the repair shop that employs these professionals.
Now that RepairPal covers 94 percent of the cars on the road, we’ve discovered some interesting data that we’ll be sharing with you. But instead of just telling you about our findings, we thought you might like a game of trivia. It's a bit like Jeopardy for our auto enthusiasts.
Question: What’s the most complex vehicle on the road? Hint: it has more than 100 Intel processors on board.
"Really think the site is great. How bout extending it to Canada, any plans?"
While RepairPal isn't yet available north of the 49th parallel, the number of Canadians asking for it suggests we might accelerate our launch there.
We’re hearing praise and accolades from drivers all over the country. You can read some of the highlights here.
In fact, Rita DeAngelis, a RepairPal customer, recently had a transformative experience which saved her, literally, thousands of dollars.
Our team has written some fantastic articles to help with common issues we all face as drivers. I encourage you to take a read, bookmark those that interest you—and if you find them valuable, please send them on to a friend.
Prepare for Changing Seasons. If it’s not spring rain, then it’s the summer heat or winter sleet. In this guide, we show you how to make sure your car is ready for Mother Nature. We’ll show you how a good ol’ penny can quickly show you if your tires are fit for the road. It’s important to keep your vehicle in weather-appropriate shape—to keep you and your family safe.
RepairPal has been live for 6 full days now and we've had a terrific response from the press and our many users. We've collected a ton of useful feedback from you and ask that you keep it coming because it's guiding where we're focusing our efforts. In the coming days, we’ll be posting responses to some of the most common feedback as well as a list of frequently asked questions, so please register so we can keep you in the loop!
Many folks are wondering why we don't have data for their specific model and year. It's really simple - we cover over 500 models and built as many as we could by launch date, with the most popular being built first. Building a specific model takes a considerable effort - we've got to acquire and structure all the labor and parts data, then get one of our technicians (who knows that brand really well) to spend several hours to put all the pieces together. Thanks to the early users of our feedback system, we know there are many Oldsmobile Aurora owners wanting to use our service. Use our feedback links to let us know if you have a model that's not included and we'll try to build it. In some cases we don't have a specific year built yet, often a 2007 or 2008, and this is because we are waiting for the necessary data to become available. As soon as we get it, we'll build 'em.
After a year and a half in the making, RepairPal is finally live! Had I known how tough it would be to solve this problem, giving consumers the information they need to feel confident about the prices they’re paying to keep their cars running, I’d have long ago tossed it into the dustbin of great but unworkable ideas. Yet with some luck and a fantastic team (and many long weeks and weekends), we’ve created something truly amazing. The list of people who have contributed to its creation is too long to post here, but I am indebted to you all. Thank you!
Why has building RepairPal been so tough in an era when ‘information wants to be free’? Chris Anderson’s notion of the Long Tail provides a starting point – there are billions of combinations of car brand, model, year, repair and geography to accommodate – but computers could put the data together if this was easily done. It’s not. The data in this huge industry is not structured for computers to combine in a way that’s usable by consumers. Hence we’ve had to put dozens of experienced mechanics in front of our computers to put the data together, model by model, procedure by procedure. It’s not a coincidence that every time you bring your car in to the shop, even for a simple oil change, the service writer creates a custom estimate for you.