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Bion's Service Center

1823 Jackson St, Lacrosse, WI 54601

Overall Score

Hours of Operation

Mon - Fri:6:00am to 8:00pm
Sat:6:00am to 7:00pm
Sun:8:00am to 5:00pm

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Muffler & Exhaust Oil Change & Lube Service & Repair Tire Sales/Repair


Car Delivery Car Pickup/Dropoff Early Bird Dropoff Extended/Evening Hours
Free Multi-Point Safety Inspection Gas/Diesel Heated Waiting Room Open Saturday
Open Weekends Service Guarantee Shopping Nearby Warranty Accepted

Customer Reviews (1 review)

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Bion's Service Center
May 27, 2014

I was extremely dissatisfied with my service and do not suggest anyone go here.

A friend of mine was in La Crosse with my car. I was camping in North Carolina. Unfortunately, my car took this moment to have a transmission failure. My friend towed my car to Bion's because they were a Mom and Pop kinda shop and she trusted them more.

The diagnoses was that my transmission had leaked dry possibly due to a gasket or cap leak. Inspection, replacement, and flush were all quoted at $900 by Randy. I had always been told that transmission flushes are slightly dangerous for transmissions because they may jar sediment or impurities lose, only to get that sediment stuck somewhere else in the mechanism resulting in damage. Randy assured me that this would not be an issue and that I "would be taken care of."

The next morning, the repairs were inexplicably jacked up to $1,300. The transmission was sticking in 4th and my new mechanic, Mike, didn't know why. He examined my transmission fluid and noted there was a lot of "metal fragments" in it and he didn't know why. Mike also said that if I wanted him to find the problem it would be at least 6 hours of labor for him to inspect my transmission. I want to take the time here to explain I could have ordered a used transmission for less than $1,300.

The next day Mike said my car was running fine, and that I should probably replace the transmission. I requested an invoice of the service, and Mike said that he nor Randy new how to scan anything to email me.

Here are my concerns:
Shouldn't your mechanic accurately diagnose a problem before pouring your money into costly repairs?
Shouldn't that mechanic also accurately quote his price?
If the inaccuracy of service and failure to meet expectations results in a 45% cost increase, would you prefer the service representative offered to rectify the situation or at least talk to you again?
Shouldn't these master mechanics, these tamers of technology, these wielders of wrenches, these kings of combustion... know how to scan a piece of paper into a PDF?

Cost me $1,300 to get my car to my regular mechanic for further repairs. Expectations not met.

I was extremely dissatisfied with my service and do not suggest anyone go here.

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