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Bill's Automotive
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Bill's Automotive

131 Buckingham Street, Hartford, CT 06106

(860) 863-0168

  • “The car was returned cleaner than when I dropped it off and the owner, his name was Michael Turner, was extremely attentive to my...”

    —Ron, Hartford, CT

  • “All of the people at Bill's have always been nice and helpful.”

    —Elizabeth, Hartford, CT

  • “Great overall experience. Very friendly staff, and tell it like it is.”

    —Brian, Hartford, CT

  • “They were extremely professional and the service was outstanding.”

    —Kimberly, Hartford, CT

  • “I have been going to Bill's for years and would highly recommend them.”

    —Terri, Hartford, CT

  • “Great service. They were able to diagnose a whistling noise coming from my engine that dealt with the air intake system. The...”

    —stav, Hartford, CT

Call Now: (860) 863-0168
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RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
93
Tools & Equipment (?)
89
Customer Service (?)
96
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Established in 1977, Bill's Automotive employs a total of four technicians, two of whom are ASE certified, who all share a combined 47 years of experience between them. Bill's Automotive is AAA certified and they pride themselves on their courtesy, honesty, quality, and customer service. They have the latest in high tech computers and service equipment and are located just two blocks from downtown Hartford. In addition to their 24-month/24,000-mile no hassle warranty, they offer free loaner cars and a shuttle service to their customers.

Message from the Shop

We offer shuttle service.We offer pick up and drop off service.We are downtown Hartford's only AAA approved shop.All of our service and repairs come with a 24 month 24,000 mile no hassle warranty.
Website

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Scheduled Maintenance
Service & Repair Timing Belts Transmission Repair Windshield/Glass

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Coffee
Early Bird Dropoff Loaner Car Se Habla Espanol Service Guarantee
Shuttle Towing Warranty Accepted Wireless Internet

Customer Reviews (18 reviews)

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  • Bill's Automotive
    Michael - Verified Customer
    October 18, 2012

    The value of the service is unclear because I am not sure if I am getting a fair price. The first time I brought the car there, I was very pleased, but then when I got an oil change and a tire rotation for $70, I am thinking I will not go back there again. The oil change and tire rotation is too expensive and it puts in to question the value of any other repair that I would get there.

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  • Bill's Automotive
    Rick - Verified Customer
    October 17, 2012

    I thought it was a good experience. I thought he was fair, and everything was what he said it would be. He was very informative.

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  • Bill's Automotive
    Verified Customer
    October 15, 2012

    My brakes squeaked. I thought it was the drums in the back. I took my car in to have them checked. They lubed the bearings and gave my car back to me. My brakes still squeaked! They didn't notice?

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  • Bill's Automotive
    Ron - Verified Customer
    July 06, 2012

    The car was returned cleaner than when I dropped it off and the owner, his name was Michael Turner, was extremely attentive to my needs.

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  • Bill's Automotive
    Theresa - Verified Customer
    July 02, 2012

    I have been coming to Bill's Auto for service on my cars for at least the last 15 years. Joe, John, Hector, Randy, Cody, Mike and all the others who work there are terrific. Honest, trustworthy, helpful and will go the extra mile trying to find the best price possible, if needed, on parts. LOVE. LOVE. LOVE all the guys at Bill's. Thank you for such wonderful service over the years. Ben - you too ....

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  • Bill's Automotive
    Mike - Verified Customer
    June 28, 2012

    The service was very good. They helped arrange for me to get a rental car on a short notice because this was an emergency repair, so they were really good on helping me.

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  • Bill's Automotive
    James - Verified Customer
    June 21, 2012

    The guys at Bill's were very courteous, explaining the work that was needed and why. They even offered to pay for a rental for me when they ended up taking longer than expected on the large repair job required on my car

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  • Bill's Automotive
    John - Verified Customer
    June 21, 2012

    Very pleased with the repairs done on my M3. Also, customer service was excellent.

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  • Bill's Automotive
    Elizabeth - Verified Customer
    June 08, 2012

    All of the people at Bill's have always been nice and helpful.

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  • Bill's Automotive
    Ashley - Verified Customer
    June 06, 2012

    It was excellent. I highly recommend Bill's.

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  • Bill's Automotive
    Joe - Verified Customer
    June 04, 2012

    The staff as well as the technicians were very knowledgeable. It was fair and prompt and most importantly, my car was fixed right the first time. The staff was very knowledgeable and accommodating. The service manager, Joe, did a very thorough job. I would highly recommend the service of Bill's Automotive to those in the Hartford area.

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  • Bill's Automotive
    Brian - Verified Customer
    June 04, 2012

    Great overall experience. Very friendly staff, and tell it like it is.

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  • Bill's Automotive
    Kimberly - Verified Customer
    June 02, 2012

    They were extremely professional and the service was outstanding.

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  • Bill's Automotive
    Verified Customer
    May 31, 2012

    The repairs were accurate and fast.

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  • Bill's Automotive
    Andrew - Verified Customer
    May 25, 2012

    I've always had an excellent experience with Bill's Automotive.

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  • Bill's Automotive
    Chris - Verified Customer
    May 24, 2012

    The guys at Bill's are really pleasant to deal with. And they are totally competent. --Chris

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  • Bill's Automotive
    Verified Customer
    May 22, 2012

    I have been going to Bill's for years and would highly recommend them.

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  • Bill's Automotive
    stav
    February 11, 2010

    Great service. They were able to diagnose a whistling noise coming from my engine that dealt with the air intake system. The dealer I took the vehicle to verified the noise as a fuel ping. Nissan came up with a fix for the noise so I took it back to the dealer and told them what the noise was. After they "verified" it, it was covered under warranty. Thanks Bill's Automotive!

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Hours of Operation

Mon - Fri7:30am to 5:30pm
Quality Repairs
Fair Prices
GUARANTEED

This Top Shop offers RepairPal members a 24-month/24,000-mile warranty and the RepairPrice Guarantee.

Fast Facts
  1. Michael Turner, Manager
  2. Established 1977
  3. 4 Technicians on Staff
  4. 2 ASE Certified Technicians
  5. 47 Combined Years of Experience