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Bill White's Car Hospital

303 North 7th St, Dekalb, IL 60115 Map & directions

Call Now: (815) 315-9741

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About Bill White's Car Hospital

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
89
Technical Ability
97
Tools & Equipment
91
Customer Service
98
Customer Conveniences
24 months / 24,000 miles
Parts & Labor Warranty

Assessment Summary

Bill White's Car Hospital was established in 1991 and has been providing the community with quality automotive repair ever since. This RepairPal Certified shop features an experienced and well trained team of technicians. An investment in the necessary tools and diagnostic equipment helps to enable them to perform repairs ranging from minor and major mechanical repairs, to check engine light diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “outstanding”, “friendly”, “professional”, and “honest”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.

Message from the Shop

Bill White's Car Hospital is a full-service preventive maintenance and auto repair center in the DeKalb, IL 60115 area, specializing in these car care services:

*general maintenance *preventative maintenance *heating/cooling *brakes *suspension and chassis maintenance and repair *engine and transmission repair *heavy duty services and miscellaneous services since 1991.

Our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of domestic and import vehicles. We use the latest technology to assess the situation and offer you alternatives. We guarantee all of our work and know you'll be happy with the outcome. Stop in or give us a call at (815) 286-4420 to let us know how we can help you!

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Smog/Emissions Testing Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Child Friendly Coffee Early Bird Dropoff Financing
Heated Waiting Room Rental Car Service Guarantee Shopping Nearby
Shuttle Towing Warranty Accepted Wireless Internet

Customer Reviews 29 verified reviews (30 total)

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Bill White's Car Hospital
Verified Customer
July 07, 2015

Fixed right the first time. Completely honest, and fair prices.

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Bill White's Car Hospital
Verified Customer
July 07, 2015

When my battery died, I was attending college, and my Dad was at home. The help that I received in store, and them working over the phone with my dad was outstanding. I didn't feel worried about having to do anything by myself there.

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Bill White's Car Hospital
Verified Customer
June 13, 2015

Unacceptable level of accountability and service in general. $500 worth of repairs and they told me that my car had irreparable damage and was not driveable. The irreparable damage was 12 inches from the repairs being done and they claimed not to have noticed. I verified with 3 other shops that it was unlikely they didn't notice and just wanted my money.

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Bill White's Car Hospital
Verified Customer
June 04, 2015

On a recent visit, they left multiple screws on the passenger side floor of my car after repairs were completed. They also did not discard the old ECM (computer) after installing a refurbished one on a previous visit. Prices also seem a little higher than at other shops in the area.

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Bill White's Car Hospital
Verified Customer
May 22, 2015

Friendly and timely work done.

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Bill White's Car Hospital
Verified Customer
May 20, 2015

They had my vehicle for 2 1/2 weeks and could not fix it and still charged me almost $200.

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Bill White's Car Hospital
Verified Customer
May 20, 2015

They did what they said they would for the price they quoted. Also tried to save me some money in the process.

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Bill White's Car Hospital
Verified Customer
May 01, 2015

They were very fair.

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Bill White's Car Hospital
Verified Customer
April 19, 2015

At Bill White's Car Hospital they give excellent service. If anything extra needs to be done, they always call me and ask if I want the extra service. They are very pleasant and give me a ride to work when needed.

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Bill White's Car Hospital
Verified Customer
April 17, 2015

Their work has always been of consistent quality and, if something is not right, they work hard to correct it.

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Bill White's Car Hospital
Verified Customer
April 08, 2015

Good - friendly service, convenient location.

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Bill White's Car Hospital
Verified Customer
April 02, 2015

Very thorough explanations, great customer service.

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Bill White's Car Hospital
Verified Customer
March 22, 2015

Very good service & explanation of problem.

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Bill White's Car Hospital
Verified Customer
March 09, 2015

Good communication. Fair price.

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Bill White's Car Hospital
Verified Customer
February 25, 2015

Great, timely service. Excellent quality and communication. Complete ownership of the service they provide.

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Bill White's Car Hospital
Verified Customer
February 12, 2015

I trust them to tell me what NEEDS to be fixed now, and what may need attention soon (or can wait a while). Most shops try to convince you to fix it all right now.

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Bill White's Car Hospital
Verified Customer
February 09, 2015

Professional, dependable, friendly. I have been a customer there for over 20 years!!

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Bill White's Car Hospital
Verified Customer
February 07, 2015

They are great and donate funds to Moose.

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Bill White's Car Hospital
Verified Customer
February 05, 2015

Friendly and reliable service. Also, very professional.

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Bill White's Car Hospital
Verified Customer
February 03, 2015

Great service that you can trust. Alex has always given me good advice, doesn't push me into work I don't need, and keeps me up to date on necessary items.

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Bill White's Car Hospital
Verified Customer
January 24, 2015

Great service, they are good at explaining things.

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Bill White's Car Hospital
Verified Customer
December 31, 2014

Great and honest people.

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Bill White's Car Hospital
Verified Customer
December 24, 2014

They are very conscientious and friendly. The service done promptly and within scheduled time. Quality service.

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Bill White's Car Hospital
Verified Customer
December 18, 2014

Great service and explanation of expectations.

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Bill White's Car Hospital
Verified Customer
December 18, 2014

Rude and poor service. They did work before confirming that it was ok. Charged for "diagnostics" when I provided exact issue that was wrong.

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Bill White's Car Hospital
Verified Customer
December 17, 2014

Great service.

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Bill White's Car Hospital
Verified Customer
November 18, 2014

Good customer service. Problem was fixed quickly.

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Bill White's Car Hospital
Verified Customer
November 18, 2014

The people at the Car Hospital took a personal interest in listening to the issue we were having, gave consideration to the possible causes, and began from the conservative approach of testing and adjusting instead of just changing parts. Also, they communicated to us their ideas and asked our thoughts. A really good group.

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Bill White's Car Hospital
Verified Customer
November 17, 2014

Fixed right first time.

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Bill White's Car Hospital
December 22, 2008

Consistantly outstanding service at a very reasonable price, without exception, for every car I have owned, each time that I have gone there over the past 14 years.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(815) 315-9741

Auto Repair Experience

  1. Bill White , Owner
  2. Established 1991
  3. 2 Auto Repair Mechanics on Staff
  4. 21 Years of Car Repair Experience