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Bill & Charlie's Auto Repair

1206 E. Oakland Ave., Lansing, MI 48906 Map & directions

Call Now: (517) 721-7680

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About Bill & Charlie's Auto Repair

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
93
Technical Ability (?)
95
Tools & Equipment (?)
90
Customer Service (?)
93
Customer Conveniences (?)
36 months / Unlimited miles
Parts & Labor Warranty (?)

Assessment Summary

Bill & Charlies Auto Repair has been serving the community of Lansing since 1970. We found the owner/technician Gregory Days to be very talented and sets a great example for the rest of his employees. Gregory has worked through all the different positions in an auto repair shop, before deciding to buy Bill & Charlies in 2006. He has over 30 years of automotive experience and is Certified by the State of Michigan and ASE as a Master Technician. He leads a team of 5 experienced technicians who are committed to keeping current by attending frequent training classes. This group combines for over 101 years of experience. An investment has been made in some of the industries best tools and computer diagnostic equipment. They confidently back most of their work with an amazing 36 month Unlimited mileage warranty. For your convenience they also offer a local shuttle service, free WiFi internet access, and early bird/after hours drop-off.

Message from the Shop

Family Owned and Operated Since 1970.
3 Year Warranty on Most Repairs - Call Us for the Details!

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Diagnosis Hybrid/Electric Muffler & Exhaust Oil Change & Lube
Scheduled Maintenance Service & Repair Smog/Emissions Testing Timing Belts
Tire Sales/Repair Transmission Repair Upholstery Windshield/Glass

Amenities

Child Friendly Coffee Early Bird Dropoff Heated Waiting Room
Military Discount Parts/Accessories Rental Car Senior Discount
Service Guarantee Shopping Nearby Shuttle Wireless Internet

Customer Reviews 9 verified reviews

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Bill & Charlie's Auto Repair
Verified Customer
April 30, 2013

Bill and Charlies is a fine place to do business. They are excellent mechanics. The prices are reasonable and the service is excellent. I've been using them for 4yrs, and I have never had an issue with them.

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Bill & Charlie's Auto Repair
Verified Customer
April 26, 2013

Their customer service and their price. They're very skilled when it comes to those.

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Bill & Charlie's Auto Repair
Verified Customer
April 16, 2013

I would recommend them for their honesty, their speed, their knowledge, and their efficiency. I highly recommend them and have to my family, friends, and coworkers. I intend to use them. They're good.

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Bill & Charlie's Auto Repair
Verified Customer
April 11, 2013

My review is that they have maintained my 1997 Toyota Camry. It has 245 thousand miles. They are experienced, proactive and I would fully recommend them without any hesitation. Terrific customer service. I am so glad I found them.

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Bill & Charlie's Auto Repair
Verified Customer
April 09, 2013

I really don't know if I was pressured into unnecessary repairs because I don't know much about cars. But 4000 dollars seems like a lot.

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Bill & Charlie's Auto Repair
Verified Customer
April 08, 2013

Give them a try.

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Bill & Charlie's Auto Repair
Verified Customer
March 27, 2013

I have confidence in the company and the repair shop and I would recommend them to anyone and already have. I was impressed. I'm always leery and this place treated me the way I would treat my customers.

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Bill & Charlie's Auto Repair
Verified Customer
March 26, 2013

I would trust Bill & Charlie's with any repairs. They are professional and knowledgeable, and really care about cars and customers. The level of care they show is really personal, and I always feel like I have gotten the very best service.

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Bill & Charlie's Auto Repair
Verified Customer
March 25, 2013

Bill and Charlie's has fair and highly competitive prices. I highly recommend them.

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  • Happy customers
Hours of Operation
Mon:7:30am to 5:30pm
Tue:7:30am to 5:30pm
Wed:7:30am to 5:30pm
Thu:7:30am to 5:30pm
Fri:7:30am to 6:00pm
Call Now:

(517) 721-7680

Auto Repair Experience

  1. Gregory Days, Owner
  2. Established 1970
  3. 5 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 101 Years of Car Repair Experience