They are great.
Very professional and they couldn't be more knowledgeable.
Great service. On time and professional.
Great work, on time, and reasonably priced.
Really family oriented, won't over price you and won't do anything extra to get more money. They are honest and do good work.
They handled everything great.
Professional analysis, and was relieved to find out the repair was not as extensive or expensive as I had feared.
The guys the are very sharp when it comes to the dreaded German car and all the idiosyncrasies they have.
Great service and execution.
They found the source of my problem and fixed the issue in a timely manner.
Work was completed in a timely manner and the price of the repairs was fair.
I think they are adequate at most.
All they did was mount one replacement tire and they did it as expected. That said, they didn't make it at my convenience but at theirs.
They are thorough and customer friendly. The let you know what the recommend needs to be done and the costs up front.
Mike was so kind and helpful. He explained everything that needed to be done for my car in ways that actually made sense to me (and I know very little about cars). I appreciated all of the employee's professionalism and honesty.
Good, timely service at a reasonable rate.
Great work at good price. Prompt and courtesy, as always!
These guys are without a doubt the most honest, forthright, and talented BMW techs I've ever had the privilege of entrusting my car to.
It was great.
I had to come back because there is a message showing up on dashboard "to check brakepads". The technician said, there is no problem with my break pads. Until now, that message is showing up at all times when I used my car. It's annoying.
I stopped in for a quick light bulb change and of course it required a little more time than I expected - Mercedes poor design. Everyone was patient while I unloaded my trunk... they dropped what they were doing and helped me immediately.
My last service was the replacement of the hand brake. They proceeded as promised.
It was ok.
Friendly, expert advice and service.
The service is good, they have good pricing. If they say your car is going to be ready at acertain time it is ready at that time.They wash your car everytime they have it.
The cost is high.
My car has 147,000 mi and they keep it running reliably.
They were very accommodating to repairing my 08 750i BMW and explained what was needed to be done and recommended items that needed to be completed in the future.
They provided prompt service, and good explanation for the services which needed to be performed.
The service and support is good - however I believe the prices are a bit high.
Mike and crew are very capable in all aspects of BMW car repair, but I believe the cost for service is at the high end, and this aspect would make think that some of my friends/colleagues would be reluctant to go to BMW.
The staff are very helpful and friendly.
It is convenient and in a good location for me. I've taken the car there a couple times, three times so far, and they've always done a good job.
They service most of our Mercedes, we have 2 of them. I've been able to schedule appointments with them and they are very close to where I live.
They provide fair and honest services.
I was very happy with the service. They did a great job.
I thought it was first rate. They put my car in very good working order, they did a complete year round check up for me. I was satisfied and hope to return to them again.
I've gone there for several years and have been pleased with the service provided.
Great customer service. I like their knowledge and expertise on BMWs.
Professional service, reasonable cost.
Good work, but expensive.
I like their knowledgeable and friendly staff.
People seemed professionals but the store didn't seem to be the best place for newer BMWs.
Friendly service. They do a good job.
Best service I have ever seen...
The Owner is friendly but ex employee John added a rare piece of customer service by sharing knowledge and working out a list of priorities as to what could wait to be fixed and what needed to be fixed right away.
I thought they were pricey, but the service was good.
The people know what they are doing, and I respect their opinions. However, the last time I took my car there they missed something. They didn't check the fluid levels for my Mercedes, so when I gave the car to my daughter to use a few weeks later she got a warning that the fluid levels were low. It turns out the car needed 10 units of fluid, and it's something that I think Berkeley Auto Works should have caught.
They took care of my car. They know what they're doing. They are straight up. They're well versed on auto repair and repair parts. I would recommend over any of the dealers for repairs.
Everything was made in terms of a quality repair. They did a great job detailing which I didn't expect. They were efficient, quick and a quick turn around. It was the way it should be.
Great service, took a long time but totally understandable. They fixed what needed to be done and when problems occurred they remedied the issue.