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Benchmark Automotive Tire & Service

8248 Northeast State Highway 104, Kingston, WA 98346 Map & directions

Call Now: (360) 388-4705

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About Benchmark Automotive Tire & Service

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
98
Technical Ability (?)
90
Tools & Equipment (?)
91
Customer Service (?)
91
Customer Conveniences (?)
36 months / 36,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Our certification team found Benchmark Automotive to fit nicely into our Certified Shop Network. They offer a variety of services for you and your car. We found a group of experienced, well trained individuals. They are able to handle a variety of service and repairs on your late model computer controlled vehicles, including tire replacement and wheel alignment. Scott Benchmark, the owner, has made the investment in good quality automotive tools and computer diagnostic equipment, an experienced and currently trained staff, and offers one of the best warranties available in the industry, 36 months or 36,000 miles on most repairs. These are all things that are strong indicators we look for when searching for the best shops to include in our Certified Shop Network.

Message from the Shop

Benchmark Automotive Tire & Service repairs and maintains most import and domestic vehicles. Most services from light bulb replacement to engine/transmission replacement, custom exhaust, performance upgrades, tuning and much more. Also minor body parts such as door handles, mirrors, electric seat repair, computer diagnostics and much more. We offer a 3 year/36,000 mile warranty on all repairs, nationwide tire road hazard program, service loaner vehicles.... And much much more!

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Classic Car Repair/Restoration
Diagnosis Hybrid/Electric Muffler & Exhaust Oil Change & Lube
Scheduled Maintenance Service & Repair Timing Belts Tire Sales/Repair
Transmission Repair Windshield/Glass

Amenities

Early Bird Dropoff Free Estimates Gas/Diesel Heated Waiting Room
Loaner Car Parts/Accessories Rental Car Service Guarantee
Shopping Nearby Shuttle Towing Warranty Accepted

Customer Reviews 25 verified reviews (26 total)

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Benchmark Automotive Tire & Service
Verified Customer
June 19, 2013

They were quick to fix the problem and explained exerything they did on the job.

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Benchmark Automotive Tire & Service
Verified Customer
June 17, 2013

Service was completed on time and on estimate.

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Benchmark Automotive Tire & Service
Verified Customer
June 11, 2013

They do everything well and on time.

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Benchmark Automotive Tire & Service
Verified Customer
June 07, 2013

They were courteous and seemed to know what they were doing.

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Benchmark Automotive Tire & Service
Verified Customer
May 28, 2013

Quality work, fair price and I trust them!

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Benchmark Automotive Tire & Service
Verified Customer
May 14, 2013

Well I did recommend them to a friend and they did not get very good service. As a matter of fact, they left the cap off the engine oil in a Mercedes and that person had smoke and oil everywhere.

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Benchmark Automotive Tire & Service
Verified Customer
May 10, 2013

I was able to get an appointment in a timely fashion and the service was great.

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Benchmark Automotive Tire & Service
Verified Customer
May 10, 2013

Very professional staff, excellent work and customer contact. Accurate estimates on the work. Willing to research for the customer. Plus they know Corvettes and I wouldn't trust just anyone to work on my baby

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Benchmark Automotive Tire & Service
Verified Customer
May 06, 2013

I wasn't unbelievably thrilled, but I was satisfied and would take my truck back there.

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Benchmark Automotive Tire & Service
Verified Customer
April 26, 2013

They are great guys. They work great together and they are quick and knowledgeable.

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Benchmark Automotive Tire & Service
Verified Customer
April 25, 2013

I like that they're straight-forward. I have been there several times and they are good. I know them, they know me, and that is why I go there.

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Benchmark Automotive Tire & Service
Verified Customer
April 25, 2013

Feel like I can really trust them. They show me failed parts. They take the time to explain my options. Always friendly. Never pressure and they call when they are done with the service.

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Benchmark Automotive Tire & Service
Verified Customer
April 18, 2013

They have given good information and estimates on which I can make decisions regarding repairs and most of the time it is what they say it would be. If they find something else, I am always informed in advance for any decision. They are very friendly and reliable and they certainly know what they are doing. I am very comfortable with the service and atmosphere at Benchmark.

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Benchmark Automotive Tire & Service
Verified Customer
April 16, 2013

They always provide excellent, efficient service. Fantastic, actually.

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Benchmark Automotive Tire & Service
Verified Customer
April 09, 2013

They just gave me what I wanted done and they did it for me.

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Benchmark Automotive Tire & Service
Verified Customer
April 09, 2013

The are friendly and give great service at a good price.

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Benchmark Automotive Tire & Service
Verified Customer
April 05, 2013

They always do a good job and the prices seem fair. They always get it done quickly. They are thorough. He found rodent nests under my car and cleaned it out.

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Benchmark Automotive Tire & Service
Verified Customer
April 04, 2013

They do quality work. They are easy to talk to, personable, and respectful people.

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Benchmark Automotive Tire & Service
Verified Customer
April 03, 2013

Excellent service, quick turnaround, and honest feedback on what needs to be done vs. what could be done.

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Benchmark Automotive Tire & Service
Verified Customer
April 02, 2013

He does good work, but with some of the stuff you have to be careful and shop around a bit. Some special things he is not as well priced as the dealer. It isn't about the quality. It's about pricing issues.

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Benchmark Automotive Tire & Service
Verified Customer
March 27, 2013

Good service and people I can talk to. They were able to talk to me coherently.

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Benchmark Automotive Tire & Service
Verified Customer
March 15, 2013

I've had excellent service. I have always had work done that I needed and it has been timely.

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Benchmark Automotive Tire & Service
Verified Customer
March 01, 2013

They were very helpful and didn't make me feel like I needed to fix it. They told me it wasn't worth fixing it.

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Benchmark Automotive Tire & Service
Verified Customer
March 01, 2013

They were good and honest with the estimate. They trouble shot my rig, told me exactly what was wrong, and how much it would cost and that's how much it cost.

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Benchmark Automotive Tire & Service
Verified Customer
March 01, 2013

Friendly -competent - fairly priced - locally owned by a guy who really likes cars. They've always done good work for us.

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Benchmark Automotive Tire & Service
October 29, 2014

I actually have a lot I'd like to say about my experience here, some good and some bad. It is unfortunate that everything unraveled the way it did here, mostly due to poor communication.

When I was searching for a quality shop to complete the necessary repairs on my vehicle, I received approximately 10 different quotes from shops throughout Kitsap County. Benchmark was the highest price but they were highly recommended and the warranty on their work was 1 year longer than the other shops So I decided to bite the bullet and pay a little more for what seemed to be a more speedy and quality job.

During the quoting process I was not asked the mileage on the vehicle (I was with other shops) if they had asked the would have known the mileage before the work started and I also was not offered a loaner vehicle at the time I dropped off my vehicle.

The next day I got a call and a quote for the timing belt and water pump. I immediately contacted knowledgeable friends and family (mechanics and service managers in auto shops and licensed dealership service departments) and was immediately told that the price was outrageous. I then did some of my own research and contacted other local shops about the cost for these services and the were pricing lower than half the cost Benchmark offered me. Yes, I am a woman and this thought crosses every womans mind when she feels like she is getting gouged at an auto shop. I myself have a lot of mechanical experience and excellent industry resources that they were unaware of.

I dropped off on Tuesday and at that time I was told they would send out the heads that day and get them back on Thursday and I would likely have my vehicle Thursday or Friday. When I spoke to them on Wednesday there was no mention of any delays. When we spoke again via email there was still no word on delays. I got a call on Friday at 4:30 in the afternoon saying it was close to the end of business and they were not done, I was not offered a loaner car at this time either. He told me that they would have it done Monday morning.

I called Monday morning to get a status report and was told they needed at least a half day's work. So definitely not before noon. Now Monday morning has turned into Monday afternoon. Still not offered at loaner vehicle. My husband felt that I was getting pushed around so he called the shop.

I do feel like saying "would you like us to rush through the job and mess something up" wouldn't sit well with any customer, in addition to being told that this job could take 16 hours if you've done one recently or if you've done 5, implying they haven't done one recently and they haven't done at least 5 of these repairs. It did not leave me feeling confident that I had chosen the right repair shop.

I was not offered a loaner vehicle until around noon on Monday, the 5th business day they had possession of my vehicle. But after speaking with the owner he promised that my vehicle would be done by close of business that day. I arrived a their shop at 4:30, they close at 5. As promised I did get my vehicle that day, they worked until 6:30 and I was able to drive away at 6:40pm, yes I sat in their shop for 2 hours and 10 minutes.

I find it interesting that the owner decided to rip apart the number of times my husband has reviewed on Yelp, meanwhile he has NO Yelp reviews and had NO star rating on Yelp prior to this. Every single review available is only available on their website and of course the only ones they are going to show you are the good ones. The owner did tell me that my husband wrote a scathing review and implied that I needed to tell him to remove the review.

After I left the shop, I felt like I had established an understanding with the owner that there was a snowball of events and we had discussed them right there, face to face in the shop. I also had asked them to send me estimates for the additional work they recommended after working on my vehicle. Now that I can see the level of unprofessionalism and how low the owner has stooped in lashing out at a single poor review I can safely say that I will not return to this shop and I will not recommend them to anyone else.

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An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(360) 388-4705

Auto Repair Experience

  1. Scott A. Carlson, Owner
  2. Established 1995
  3. 2 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 44 Years of Car Repair Experience