Ben White Automotive

RepairPal’s Comprehensive Evaluation

Assessment Summary

The goal of this Ben White shop, located on the south side of Austin, is to exceed your expectations with their great service, price, and quality. In order to accomplish this, they have a great team of experienced employees ready to serve you. The majority of their employees are ASE certified and the shop has received the ASE Blue Seal of Excellence, meaning at least 75 percent of the shop's technicians are ASE certified in each area of service they provide. There are only about 1,500 ASE Blue Seal Certified Facilities in the country, making this a very prestigious honor.

Customer Reviews (40 reviews)

• Ben White Automotive
  Ryan Stephens
  December 01, 2012

  I would like to extend a warm thank you to Oscar and Gary. They were very easy to work with, and they let my vehicle sit in their lot until I was able to pay them the money owed to fix my fuel pump. My vehicle drives great, and they even put the preexisting gasoline back in my tank.

  They gave me a very, very reasonable price, and they worked with me in honor of all of our verbal agreements.

  If you have any vehicle problems, and you are concerned as to who you might trust, take your vehicle to these guys! They are great, and they are up front and honest in their business negotiations!

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• Ben White Automotive
  marysarah
  November 16, 2012

  Oscar at Ben White took great care of my car when the alternator went out. The repair was completed on time and within budget. It's a pleasure to do business with a company that understands their business and takes care of their customers at the same time.

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• Ben White Automotive
  morgATX
  October 25, 2012

  The first time I came to Ben White Automotive, the gentlemen explained to me the differences in synthetic oil and conventional oil and the pros and cons to each. It was very helpful since I didn't know much about either and they made me feel very comfortable and seemed knowledgeable! I am new to town, so I'm thankful I found a place that I know will take good care of my car.

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• Ben White Automotive
  sthau
  October 08, 2012

  I have been going to Ben White Automotive for the past several years. After being taken at a local shop I looked up reviews for a creditable shop and Ben White Auto had great reviews, and I agree with all thus far. They are fair, honest, quick to repair.. what more can you ask for.

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• Ben White Automotive
  bertov15
  October 05, 2012

  Great customer service and very honest. At times going to any mechanic one sometimes feels that they are going to tell you something else is wrong with your vehicle in order to get more money out of you. Here at Ben White Automotive they did a thorough check of my vehicle and called me of other small problems that needed to be fixed so later on down the road it would not make my vehicle worst. I appreciated the information and the honesty. Would recommend this shop to a friend.

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• Ben White Automotive
  knchristensen
  September 27, 2012

  They were helpful by giving detailed information on what needed to be repaired, how long it would take, and how much it would cost. The end results matched their estimate. I was very happy with the speed of repair and the polite, welcoming customer service.

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• Ben White Automotive
  luis5413
  September 23, 2012

  they were very helpful and explained the problem, how much it would cost and what they were going to fix it before they started anything. a bit pricey but the problem was repaired!

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• Ben White Automotive
  lasstu
  September 22, 2012

  I found Ben White Automotive to be extremely helpful and honest, with very fair prices. That means alot these days.

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• Ben White Automotive
  Austin mama
  September 13, 2012

  Update: UNETHICAL - do not trust them! After the 3rd time of going back to get our brake job done right and taking careful odometer notes and gas tank readings, on 2 separate occasions of leaving our car with over half a tank, we were left with Empty fuel light on both times! And a hamburger wrapper tossed on our floor. they would not admit to any fault. Not to be trusted
  ##############################
  was excited about the great reviews and found Oscar to be very informative up front and honest about repair expectations. However I was not called in a timely manner and had to try calling several times over a couple of days to get reach Oscar regarding status of repair. after driving my car off the lot with new brakes and rotors i noticed immediate noise when beaking. Took advice and let it work itself out to no avail. Now have to spend my families time dropping car back off to fix their error?

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  Reply from Ben White Automotive -  Ben White Automotive,  September 29, 2012 11:13
  

  The rear brake rotors that we installed on the first visit were noisy, They were warrantied out at no charge. We made a $140.00 repair on the broken glove box at no charge to the customer for the inconvenience of having to return the vehicle. We performed a major timing belt service as well on the return visit. We apologize for the low gas, The customer was given $30.00 cash to help fill the gas tank. We did not steal the gasoline and we did not eat a hamburger in the car.
• Ben White Automotive
  1965gtmustang
  July 10, 2012

  We took our 2006 VW Jetta for a clutch replacement to BWA and was very happy with they work & great customer service. I had gotten several quotes before we selected them to do the work. They keep us informed with the work and took the time to answer our questions. My next car repair I will just take it to them knowing that we will be taken care of and treated fair & honestly.

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• Ben White Automotive
  starcrest
  May 09, 2012

  New to the area and hope to do more business with BWA.

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• Ben White Automotive
  Rodney - Verified Customer
  April 25, 2012

  Brian is my mechanic and he does a great job every time.

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• Ben White Automotive
  David - Verified Customer
  March 12, 2012

  They even gave me a taxi ride home. They were really nice.

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• Ben White Automotive
  Brian - Verified Customer
  March 10, 2012

  I wasn't in town and I was able to call them up and have it fixed and back to me in the right amount of time. I was pretty satisfied with my experience.

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• Ben White Automotive
  Craig - Verified Customer
  March 06, 2012

  After 170 dollars, the problem was still not fixed. It was just buried for about two weeks.

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  Reply from Ben White Automotive -  Ben White Automotive,  May 10, 2012 15:45
  

  Customers car came in with gas cap missing which in turn set several evaporative emissions codes. Gas cap was replaced, codes cleared and monitors re-set. No other problems were found or detected at the time.
• Ben White Automotive
  March112
  March 02, 2012

  I have been using BWA's service for quite sometime and I am one fully satisfied customer. I like to go to place where my automobile is well serviced....Thank you BWA....

  March112

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• Ben White Automotive
  Sharon - Verified Customer
  March 02, 2012

  They did an excellent job on ours. We were told by another automotive station that we might need to just trash the car. They said that we might need a whole new motor, or just sell it to another person. Two different people said that. They were able to fix it for around 700 dollars. It is running perfect.

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• Ben White Automotive
  Robert - Verified Customer
  February 20, 2012

  They are definitely fair and I will take any of my vehicles there to be repaired, no problem.

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• Ben White Automotive
  Kristi - Verified Customer
  February 18, 2012

  They were wonderful, I was actually having a baby at the time. I went in to labor, and they had my car. The owner allowed by husband to come in on Sunday and get the car, so it was easier to get to the hospital and take the baby home. It was wonderful.

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• Ben White Automotive
  Verified Customer
  February 12, 2012

  They saved us a lot of money. They recommended a fix that other people hadn't recommended. They advised us to buy parts elsewhere, and pay them to install it. They saved us hundreds of dollars.

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• Ben White Automotive
  Cody - Verified Customer
  January 25, 2012

  They generally are able to come in under their estimate or at their estimate. If something goes wrong, they are quick to make amends. I had no problems.

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• Ben White Automotive
  Jason - Verified Customer
  January 21, 2012

  One of the things they were supposed to do was change my wiper blades and they only changed one of them, not the other one.

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  Reply from Ben White Automotive -  Ben White Automotive,  May 10, 2012 15:50
  

  Customer came in complaining that the windshield wipers did not come on. It was determined that the windshield wiper switch was faulty. The customer was informed that the passenger side wiper blade was torn and that both blades should be replaced. Customer had us replace the faulty wiper switch but opted to not have his wiper blades replaced by us. The wiper condition and the recommendation to replace them is documented on the customers original invoice of which we have a signed copy.
• Ben White Automotive
  Angela - Verified Customer
  January 18, 2012

  I had an extremely good experience with them. Very personable and personal. They went out of their way to pick me up. They were great. Oscar and Graham are the people I worked with.

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• Ben White Automotive
  rvers2003
  July 06, 2011

  Be, t maintanance experience I have ever had. Oscar and Kevin spent the needed time with me so we together could decide what needed and should be done to our car prior to a trip. I left there feeling good about the work that was done. They have a customer for life. I did not have a appointment and they fit me in and completed all the work in a timely manner. They even covered the cost of a rental car for me.

  Thanks Oscar and Kevin as well as the mechanic who work on my car.

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• Ben White Automotive
  FunGuyBill
  May 01, 2011

  Great service, great staff

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• Ben White Automotive
  Brant
  April 27, 2011

  We had a clutch kit replaced on our 99 Ford F-150. Ben White Auto did a great job and the customer service was outstanding.

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• Ben White Automotive
  MissMelanieSue
  April 26, 2011

  My experience with Ben White Auto was amazing. I called in the morning to get my window regulator fixed and explained to them that I had to have it done by 1 o'clock so that I could get to work. They didn't promise anything, but of course had it done before I needed it. The guys there were so friendly and they really seemed to care about me and my car! They also did great quality work at a good price!

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• Ben White Automotive
  CurtisC
  March 15, 2011

  They were quick and I got it back in a day. They seemed honest and had fair rates. I would go back again. I liked that if you read the reviews they respond to the bad ones and explain why this or that happened. To me this says they try to keep everyone happy.

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• Ben White Automotive
  LRN
  February 16, 2011

  Great customer service! Would definitely recommend to anyone else and will be bringing my business there in the future.

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• Ben White Automotive
  gregdog117
  January 04, 2011

  Fixed the problem quickly, reasonable price...good shop....I would recommend.

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• Ben White Automotive
  RobynFaye
  December 01, 2010

  I had problems with my brakes and battery that were leaving me stranded all over town. The guys at Ben White Auto really know their stuff and helped me get my car back in shape. Its good to have a shop you can rely on with friendly staff. I wouldn't take my car anywhere else.

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• Ben White Automotive
  wes484
  November 14, 2010

  I have a 1990 Toyota Celica. I had new brakes installed about 6,000 miles ago (in Maine). They never felt right. Since moving to Texas I took the car to many shops (including a Toyota dealer) and was told the brakes were fine. The brakes were not fine and Ben White Automotive replaced them and performed other necessary work. I won't be going anywhere else for service.

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• Ben White Automotive
  Mitch B
  October 23, 2010

  Ben White Auto has the soul and integrity of a small town local mechanic but with the expertise and professionalism of a top-quality facility. They are there to help get your car back and running, not just to make money off of you. It's hard to find a repair shop that gives that kind of service in Austin. Ben White Auto was highly recommended to me by several people, and I'm so glad I went there.

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• Ben White Automotive
  treneeb
  August 21, 2010

  I have taken my Honda CR-V here several times over the years for various repairs. The have always been straightforward regarding price and never pressure me to have work done. They are also very prompt getting the job done.

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• Ben White Automotive
  jr800
  August 12, 2010

  Recently took car in for brake work. It was expensive but another shop gave a higher estimate. I believe they gave me a fair price. I assume the work they did was fine. When they called me to say the car was repaired I asked to see the used parts. They said they didn't have the parts because they were just hauled away for recycling. I have been searching for a reliable and trustworthy shop for quite a while and I hope I have found it here. I will certainly try them again.

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• Ben White Automotive
  laal
  August 11, 2010

  I'd had the brakes "fixed" at another shop in San Antonio. They neglected to tighten down the brake caliper correctly - thus it was starting to come off! I would have been driving with out a brake on the front end. It was making such a horrible noise that I felt like I couldn't drive the car - so I had it towed in at 7am to the shop on the south side. They really took care of me. They got me a complimentary Cab to work - my employer was pleasantly surprised to see me there on time, even though I'd already notified them that I thought I would be late. They fixed the brake caliper and put new struts on (I already knew the struts needed to be replaced). I'll be taking my car back.

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• Ben White Automotive
  leanna484
  August 09, 2010

  I came here on a recommendation from a friend who took there car here several times, and really liked the place. I ended up taking my own car here, and the guys there took a look at it. The problem ended up being my rear breaks that just needed readjustment. They did the readjustment, and because it was such a minor problem they did at no charge. I will definitely come back here again!

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• Ben White Automotive
  swen
  August 02, 2010

  We have taken both of our vehicles in to Ben White several times and have always been pleased with the service. They found the problem (or in one case multiple problems) and told us before hand exactly how much it would cost. They finished when they said they would.

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• Ben White Automotive
  Cheryl Richardson
  June 18, 2010

  I was advised by my dealership that the
  timing belt needed to be replaced. After
  checking several repair shops, this one
  was the least expensive and offered me
  walk in service. They were professional
  and friendly. I would take my car there
  again for other repairs.

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• Ben White Automotive
  jdsears1
  May 16, 2010

  We had a second opinion on another recommendation that they claimed didn't need to be done. We did have some other standard services taken care of since the car was already there. They seemed to be honest and upfront. I would recommend them and will go back!

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