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Bells Mill Auto Care

964 Bells Mill Rd, Chesapeake, VA 23322 Map & directions

Call Now: (757) 251-0589

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About Bells Mill Auto Care

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
100
Technical Ability (?)
93
Tools & Equipment (?)
95
Customer Service (?)
95
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Owned and operated by Russ Gibson, this RepairPal Certified shop was established in 1999 and has been proudly serving the Great Bridge community ever since. Russ has assembled a crew of seasoned industry veterans who take their craft seriously. In my conversations with Russ he emphasized the importance of training and keeping up with the latest technologies in the industry. His crew attends four to five training classes a year and has at their disposal some of the industries best automotive tools and computer diagnostic equipment available to make accurate professional service and repairs to your vehicle. All work is backed with a 12-month / 12,000-mile warranty. For your convenience, rental cars, early bird drop off, and a comfortable waiting area are all available.

Message from the Shop

We are proud to be your local expert Napa AutoCenter. We are also ASE and Angie's List certified.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Scheduled Maintenance Service & Repair
Timing Belts Transmission Repair

Amenities

Early Bird Dropoff Heated Waiting Room Military Discount Senior Discount
Service Guarantee Towing Wireless Internet

Customer Reviews 23 verified reviews

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Bells Mill Auto Care
Verified Customer
November 21, 2013

I have been with them for about a year and a half. Their prices are reasonable and I feel they are honest. The price it right, they are honest, and they are located close to my house. They were referred to me.

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Bells Mill Auto Care
Verified Customer
November 18, 2013

I have used them for the last twelve years and they're done a fabulous job keeping my five older cars running and on the road, and they stand behind their work one hundred percent.

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Bells Mill Auto Care
Verified Customer
November 15, 2013

I trust the owner. He is one of the few people that I trust. They do good work.

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Bells Mill Auto Care
Verified Customer
November 11, 2013

They are pretty good with their work.

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Bells Mill Auto Care
Verified Customer
November 07, 2013

We have used them for a really long time, so we feel like he is honest and we trust him.

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Bells Mill Auto Care
Verified Customer
November 01, 2013

They are always efficient. They always have my car ready on time. If there are any issues they call me before doing anything. They are prompt and courteous. Just absolute customer service.

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Bells Mill Auto Care
Verified Customer
November 01, 2013

I just had an inspection and they said they I needed to replace the brakes is all. It was my first time dealing with them.

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Bells Mill Auto Care
Verified Customer
October 31, 2013

They did a good job, their price is reasonable, and it was quick. They repaired it.

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Bells Mill Auto Care
Verified Customer
October 28, 2013

Great service, very friendly staff, very professional,and definitely on time. They were very fast.

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Bells Mill Auto Care
Verified Customer
October 25, 2013

Quick response on repair, short turn around, and the price seemed to be in line. Overall shop cleanliness was good.

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Bells Mill Auto Care
Verified Customer
October 23, 2013

I feel they do excellent work and the people that work there are friendly and know what they are doing. I know the owner, he is a friendly person and treats me well.

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Bells Mill Auto Care
Verified Customer
October 23, 2013

We are very satisfied with them. They are friendly. Their service is very good.

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Bells Mill Auto Care
Verified Customer
October 07, 2013

I have been going there a long time and they are good. They have always done me right.

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Bells Mill Auto Care
Verified Customer
October 03, 2013

They are excellent. I have had to take my truck before to get rotors repaired on it , several times with the Chevy dealer itself and they kept still blowing the rotors. I took it to Bells Mill Auto and I haven't had a problem since.

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Bells Mill Auto Care
Verified Customer
October 01, 2013

I have used them for ten years. I have moved and drive ten miles to go back. I trust them. They do very good work.

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Bells Mill Auto Care
Verified Customer
September 27, 2013

I was pleased with the work.

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Bells Mill Auto Care
Verified Customer
September 25, 2013

They were very helpful and catered to my needs. They made sure I was a satisfied customer, and they provided me with snacks. Also they checked on me regularly.

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Bells Mill Auto Care
Verified Customer
September 24, 2013

They were very polite and did an incredible job. They did not try to sell my anything I did not need. I cannot recommend them highly enough.

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Bells Mill Auto Care
Verified Customer
September 16, 2013

I have been doing business with them for many years. They never have exceeded the price quoted. I have taken a car in thinking that it needed major repair and when I went to pay the bill found out it only needed minor repair at a fraction of the cost I was thinking I would have to pay. They are very honest.

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Bells Mill Auto Care
Verified Customer
September 03, 2013

They were very efficient. I had to have a part ordered which was going to be three days but they got it in the next day. I was able to wait while they did the repair on my vehicle.

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Bells Mill Auto Care
Verified Customer
August 28, 2013

They are always very good. They fix things and do what needs to be done quickly.

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Bells Mill Auto Care
Verified Customer
August 27, 2013

I thought they were knowledgeable and fair. Also they were up front with what was wrong with my vehicle, and they were upfront with how much it was going to cost.

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Bells Mill Auto Care
Verified Customer
August 15, 2013

I have always been treated fair. They have fast and reliable service. I have been going to them for about five years. They have fair and quick service.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(757) 251-0589

Auto Repair Experience

  1. Russ Gibson , Owner
  2. Established 1999
  3. 2 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 55 Years of Car Repair Experience