I have heard good things about this place from Ford Explorer forum and decided to try. I am giving them all 5 stars for being honest, professional, reasonable, client oriented. I needed to replace lower thermostat housing in my 2003 Ford Explorer. Sean showed to me the new parts and the old one (replaced) and give very professional recommendation on what he thinks should be done. He gave me options (cost-wise) to choose from. The waiting area is very nice, with available coffee, soda drinks, TV and magazines.