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Baillie Automotive

5210 Gordon Smith Drive, Rowlett, TX 75088 Map & directions

Call Now: (972) 905-3885

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About Baillie Automotive

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability (?)
90
Tools & Equipment (?)
94
Customer Service (?)
93
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Baillie Automotive is fairly new to Rowlett, but in just a short time, Sean has built a thriving business based on customer service and quality repairs. The owner has a solid background in the automotive industry and continue to attend training classes whenever they can. Employee certifications have allowed this shop to be recognized by the ASE with their Blue Seal of Excellence, and considering there are only about 1,500 ASE Blue Seal Certified Facilities in the country, this a very prestigious honor. Baillie also received an extremely high Net Promoter Score, highlighting their fierce dedication to customer service.

Message from the Shop

Complete Automotive Repairs and Maintenance, Servicing all European, Asian, Domestic Vehicles. Superior Service with Honesty & Integrity. Done Right the First Time!

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Smog/Emissions Testing Timing Belts Tire Sales/Repair Transmission Repair

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Car Wash
Child Friendly Coffee Early Bird Dropoff Extended/Evening Hours
Free Inspection Gas/Diesel Heated Waiting Room Loaner Car
Military Discount Parts/Accessories Rental Car Senior Discount
Service Guarantee Shopping Nearby Shuttle Towing
Warranty Accepted Wireless Internet

Customer Reviews 10 verified reviews (11 total)

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Baillie Automotive
Verified Customer
July 11, 2012

Keep up the good and honest work!

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Baillie Automotive
Verified Customer
June 15, 2012

Mr. Baillie is very thorough and takes his time to explain repairs to you. Very Professional.

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Baillie Automotive
Verified Customer
June 05, 2012

The repair was pricey, but I KNOW it was done right . You can't put a price on trust.

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Baillie Automotive
Verified Customer
June 01, 2012

Sean is by far the most professional, talented, and honest auto service professional I have ever used. He takes the time to do it right the first time. He operates more like a surgeon than a mechanic. Don't trust your car to anyone else. Simply stated - - - he is the best!

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Baillie Automotive
Verified Customer
July 25, 2012

Everyone at Baillie took care of me and my car. They were friendly and genuine and didn't try to pad the bill. They even provided me with a complete listing of what service my car needed and made it very easy to understand. Great place to go for service!

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Baillie Automotive
Verified Customer
July 24, 2012

Awesome service

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Baillie Automotive
Verified Customer
July 11, 2012

We do not live in the area.We were in Dallas and they did work on our truck. We still go there.

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Baillie Automotive
Verified Customer
July 09, 2012

Sean always tells you what he found wrong with your car and leaves it up to you to decide which repairs you want to perform. He even takes several detailed pictures to show you what he found. Very top notch repair shop.

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Baillie Automotive
Verified Customer
May 14, 2012

Sean is one of the most honest, fair and pleasant people I have ever dealt with. He went in to help me get my car working on a Sunday when his shop was closed. Great service. I have recommended him to several others and they were extremely satisfied as well. As long as I lie in the Rockwall area, Baillie Automotive will be the only shop I use.

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Baillie Automotive
Verified Customer
May 01, 2012

I have a diesel truck and normally took to dealership for repairs (highway robbery)!. I was referred to Baillie by a friend. They do a complete evaluation of your vehicle and you can decide what you need or want done. Those items get marked off in their system as being repaired. You vehicle is in their system with what has been done and what is left to be done IF you need or want. I am not also using Baillie for my wife's truck (non diesel) because of the trust and confidence I have with them.

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Baillie Automotive
October 12, 2012

I have heard good things about this place from Ford Explorer forum and decided to try. I am giving them all 5 stars for being honest, professional, reasonable, client oriented. I needed to replace lower thermostat housing in my 2003 Ford Explorer. Sean showed to me the new parts and the old one (replaced) and give very professional recommendation on what he thinks should be done. He gave me options (cost-wise) to choose from. The waiting area is very nice, with available coffee, soda drinks, TV and magazines.

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Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(972) 905-3885

Auto Repair Experience

  1. Sean Baillie, Owner
  2. Established 2010
  3. 2 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 30 Years of Car Repair Experience

Quality Affiliations

Bosch Service Network

The Bosch Service Network includes more than 14,000 Bosch Service Centers worldwide and is comprised of the top independent repair shops that service gasoline, diesel and hybrid-driven vehicles. Bosch Service Centers maintain customer vehicles with the highest quality parts and expert technicians to keep those vehicles running at their best. Reliable maintenance and repair, along with exemplary customer service, is what you will experience at Bosch Service Centers. Robert Bosch LLC is the largest original-equipment parts manufacturer in the world. Bosch uses its industry knowledge and expertise to provide quality parts, diagnostic and wheel service equipment and expert training to the Bosch Service Network. http://www.boschcarservice.us

NAPA

For mechanical repairs, your local NAPA AutoCare Center can provide you with a number of benefits, the foremost being integrity. NAPA AutoCare Center owners know that, as a consumer, you have the right to choose where you decide to take your vehicles for service. Therefore, NAPA AutoCare Center owners provide services you can trust.

Integrity
Maintaining and repairing today's vehicles can be a pleasant experience when you deal with professionals. Your local NAPA AutoCare Center team can recommend a preventive maintenance program that is right for each vehicle your family owns, saving you time and money in the long run.

The NAPA AutoCare Peace of Mind Warranty
NAPA AutoCare Centers offer the best consumer warranty in the industry and is honored at over 13,000 facilities nationwide. The NAPA AutoCare Peace of Mind Warranty provides coverage on qualifying repairs for 12-months or 12,000-miles, whichever occurs first. And, if you pay for these qualifying repairs with your NAPA AutoCare EasyPay Credit Card, your coverage automatically is doubled to 24-months or 24,000-miles, whichever occurs first.