I really like them, they are good until the last time I took my vehicle. They changed a wheel bearing and checked the check engine light but apparently did not find anything. After I took the car home, on the freeway the car went into an energy savers mode, check esc, check traction and the car would not go past 25 miles. My vehicle had never done that until it was checked there. I am not saying they did it, it could've been a coincidence or they moved something they made it be that way. Anyways I took the car back since it had that issue and the check engine light was back on. I dropped the vehicle and told them about my issue and they said they would check it. I usually receive a call letting me know what the problem is and how they are going to fix it. This time I did not receive a call but i called them and said they had fixed it. I went to pick up the car and they said some wires were peeled and that they fixed it. I paid 88 dollars and the day before I had spent almost 700 dollars. Before I left the mechanic asked me if I wanted to know what he did. He showed me the cables and said that he wrapped them with electrical tape and also plastic tubing. I asked him if he had changed the whole wires and he said no he stated he just tapped them since they were touching the oil filter cap. I asked him if the computer showed him if that was the problem with the vehicle and he stated no. He said he never knew what the problem was and just guessed it was the wires. I am not bashing on the mechanic or the shop but they could've just told me they did not find what the issue was and that the had been the cables. The job they did its so simple a middle school kid can do it. I could've done it on my own and saved me some money. And the worst of it is that the vehicle still not working and left my wife stranded in the storm this weekend with TORNADO warnings. I really like the owner and the place but I have not seen him there in a while. As a returning customer I feel I should've been told of the situation just by courtesy and I would not have felt like I was scammed. I would really like to know what are the thoughts on this matter from B&B Automotive Service.
Extremely fast service. Had my truck towed to their shop at 5 PM, and it was ready by 2 the next afternoon!
Very friendly and professional employees. Great service and reasonably priced.
Always friendly, professional, good work and good prices.
The shop was very clean and professional. Have not developed a maintenance history with them that would allow me to rate higher than a seven. My experience on a diagnostic issue was very good, seems to be a well run shop.
Very professional. Very reasonable. I will be back.
Matt and his staff always listen to my concerns, notify me before any repairs are done, and complete the repairs in a timely manner.
Recommended by a family member, don't know anything about auto, but I was really impressed with them from the first phone call to their diagnostics via email with pictures and issues with my car. To walking me through what needed immediate repair and what could be done in future. Fair honest price and in and out same day.
As I look for companies to do various work for me, I always prefer local businesses owned by people I know and trust. Clay and Matt at B and B auto fit that bill. They are good people that know their business and provide exceptional service. For example: In my last needed repair the B and B Auto team totally handled my needs from start to finish in less that 24 hours my work was done and I was back on the road. They correctly identified the problem, handled all of my gap insurance transactions, called me personally with an estimate, and fixed the car. One important thing to me as well is they always leave my car cleaner that before. Additionally, they will look over other parts on my vehicle and give me recommendations on how to keep the car performing in top condition. B and B auto is also very fair in their pricing and have not ever surprised me with additional cost on final payment. I would recommend them to anyone I know that needed car service.
Friendly. Knowledgeable, helpful. Experienced real mechanics. Good turn-around times.
The employees are helpful and friendly. The wait time for my vehicle was minimal based on the repairs to be done. I enjoy hearing the uplifting music when I walk in the door of the shop. I believe they conduct their business with the utmost integrity.
Only did what was necessary which cost much less than I had expected.
The quick and honest repair got me back on the road.
They dramatically overfilled the oil in my vehicle, causing numerous leaks and costs to replace gaskets. They refused to even fix the problem. I was extremely disappointed.
Best customer service ever. My vehicle was not fixed correctly when I picked it up.However it was not the shop's fault it, was a faulty part. They immediately took care of the problem with no additional cost and explained how and why the problem happened. This problem was beyond their control, they accepted responsibility, took care of the issue without any blame and made me a very happy customer.
Fast turnaround and great service.
Oil change service was done quickly and without a problem.
Great service. Honest & dependable.
Very nice people.
They are consistently honest and transparent.
Every single time I have taken my cars to B&B for service, I have been very satisfied with the service I have gotten from the first phone call to when I pick up my car. They are very efficient and quick to take care of whatever problems are encountered.
The shop charged me $100 just to tell me what was wrong with my car and they were wrong. I took it to another shop showing them my invoice and telling them what I was told that was wrong with my car. The quote they offered me was about $600 cheaper. When they took a look they told me there was no way that's what was wrong. Not very happy I spent $100 for a shop to inform me incorrectly. Your prices are ridiculous for you not to know what you're doing. Will never go back or recommend to anyone this shop.
They are always helpful and kind to me. They are trustworthy and do an excellent job. They explain things clearly to me so I know exactly what is going on with my car. I always feel comfortable when I take my car because I know it is in good hands! The only bummer is that now that I'm away at school it's harder to get back to Bryan to have them check my car or give it an oil change. So, I always try to schedule those when I am home from school because I trust their work. They really do a great job.
Great service and both times we've used B&B, the actual cost has been lower than the quote.
They repaired my vehicle in a timely manner.
Nice and friendly service. Got car back in a timely manner.
Great customer service!!
A little bit slow but the work was good.
I have come here for two trucks, a Chevy S10 and a Ford Ranger; minor repair, oil changes, tune-ups, this is where I prefer to go.