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Automotive Service Solutions

500 W 5th St, Waterloo, IA 50701 Map & directions

Call Now: (319) 774-4958

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About Automotive Service Solutions

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
91
Technical Ability
95
Tools & Equipment
88
Customer Service
99
Customer Conveniences
12 months / 12,000 miles
Parts & Labor Warranty

Assessment Summary

Automotive Service Solutions was established in 1986 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features an experienced, well trained, ASE certified team equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. Repairs performed include, minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. Work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “knowledgeable”, “honest”, "friendly" and “professional”. Local shuttle service, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.

Message from the Shop

Automotive Service Solutions is a full service repair facility focused on great customer service and getting the job done right the first time! Our technicians are ASE certified and attend state of the art training to help get your vehicle repaired accurately and in a timely fashion. "Test Work Not Guess Work" is one of our favorite slogans. Give us try and call us today!

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Ram Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Hybrid/Electric
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Transmission Repair

Amenities

AAA Member Discount Car Pickup/Dropoff Coffee Early Bird Dropoff
Gas/Diesel Heated Waiting Room Parts/Accessories Service Guarantee
Shuttle

Customer Reviews 35 verified reviews

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Automotive Service Solutions
Verified Customer
March 08, 2015

It seems like they really try to get right to the solution, I had to bring it back because there were still some issues. They didn't try to charge me for the second visit because I had to come back and I had already spent a lot of money.

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Automotive Service Solutions
Verified Customer
March 04, 2015

They have great people there.

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Automotive Service Solutions
Verified Customer
March 02, 2015

I don't know them that well. They are still in the process of learning about what is wrong with my car. They are not as knowledgeable as I thought they would be, they could be better.

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Automotive Service Solutions
Verified Customer
February 26, 2015

They let me go longer on a payment on it the lady was very understanding.

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Automotive Service Solutions
Verified Customer
February 25, 2015

The work was quick, I didn't have to wait for an appointment and I felt that my car was in good hands.

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Automotive Service Solutions
Verified Customer
February 25, 2015

Their service is good but, the price is a little high.

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Automotive Service Solutions
Verified Customer
February 25, 2015

My car is not fixed. They can not tell me what is wrong with my car.

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Automotive Service Solutions
Verified Customer
February 24, 2015

The woman who answers the phone is not very knowledgeable and they don't check their work to make sure everything is functional and that everything works.

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Automotive Service Solutions
Verified Customer
February 17, 2015

They treat me very nice and whatever needs to be done always get done! If there is ever a problem with our car they find it. They treat us good. They are very nice people.

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Automotive Service Solutions
Verified Customer
February 16, 2015

I got it fixed right the first time. It was a fast turnover.

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Automotive Service Solutions
Verified Customer
February 16, 2015

They do good work however, the prices are really outrageous.

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Automotive Service Solutions
Verified Customer
February 12, 2015

Excellent service, and they charge fair prices. They repaired my car, they did what they said they were going to do and at a competitive price.

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Automotive Service Solutions
Verified Customer
February 12, 2015

They go above and beyond. They are great to work with and I trust them!

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Automotive Service Solutions
Verified Customer
February 08, 2015

They have great service but the prices are a little high for me.

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Automotive Service Solutions
Verified Customer
February 05, 2015

They know what they are doing down there. They are very informative. We have gone there for years!

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Automotive Service Solutions
Verified Customer
February 05, 2015

They have always been real good to me.

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Automotive Service Solutions
Verified Customer
February 03, 2015

I just wasn't happy with the work that they did.

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Automotive Service Solutions
Verified Customer
January 28, 2015

There are other repair options, they do good work and I have always been pleased with their work. I only go to them for certain repairs, and I go to other shops for the rest of the repairs based on the cost.

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Automotive Service Solutions
Verified Customer
January 27, 2015

Quick service, they notified me about everything that was going on as they were diagnosing the issues.

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Automotive Service Solutions
Verified Customer
January 22, 2015

They fixed the car, I thought the price was reasonable and they pretty much knew exactly what was wrong. They had never dealt with the issue before but after I explained what was happening they said they knew what was wrong.

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Automotive Service Solutions
Verified Customer
January 08, 2015

They knew what they were doing, and they were friendly.

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Automotive Service Solutions
Verified Customer
January 07, 2015

They were great, they explained everything that was wrong and they worked with me on payments since I didn't have the money to pay right away. They were fast, friendly and very efficient.

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Automotive Service Solutions
Verified Customer
December 28, 2014

I like their service. They are knowledgeable and they seem to be honest.

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Automotive Service Solutions
Verified Customer
December 21, 2014

They are honest, and they are very thorough with their workmanship.

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Automotive Service Solutions
Verified Customer
December 08, 2014

The people behind the counter are friendly, and they did the work correctly the first time.

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Automotive Service Solutions
Verified Customer
November 27, 2014

Well I had a break job on my truck and they did a great job. I had a couple cruise controls put on different cars in the past. Well so far what I had worked on has been a good job. Well the service has been pretty prompt. Just say prompt. Well I probably traded things there the last twenty five years. When I take something there, I want it done right.

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Automotive Service Solutions
Verified Customer
November 13, 2014

I took my truck in because it had difficulty starting. They replaced the battery of which they thought it was the cause but was not. They charged an outrageous price to change the battery and that didn't even fix the actual problem.

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Automotive Service Solutions
Verified Customer
November 13, 2014

They were nice and friendly, professional, knowledgeable, and I feel they gave me a good value for what they charged me. They're knowledgeable, and they didn't feed me a bunch of bull, no crap, no bunch of bs.

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Automotive Service Solutions
Verified Customer
November 12, 2014

They are doing good work, they guarantee their work, get you in and out as they promise. When they say they get you in, and they give you an estimate time, it is pretty much the time. They are always friendly, it is a clean place. They do good electrical work that a lot of places are not able to do.

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Automotive Service Solutions
Verified Customer
November 06, 2014

They did a good job. It's fair pricing. They were fast.

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Automotive Service Solutions
Verified Customer
November 04, 2014

They are a specialty type of store, basically electronics, and if I have something else I go to my mechanic.

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Automotive Service Solutions
Verified Customer
November 03, 2014

They did a good job. They're very knowledgeable.

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Automotive Service Solutions
Verified Customer
October 30, 2014

I had good customer service there.

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Automotive Service Solutions
Verified Customer
October 21, 2014

They did a great job, and it was fast, they did everything I needed them to.

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Automotive Service Solutions
Verified Customer
October 15, 2014

They are the best when it comes to vehicle electronics. They use to be called Automotive Electric, and they are very thorough when it comes to trouble shooting. Pretty much it's just they are knowledgeable. There are not other people in the area who have their knowledge.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Call Now:

(319) 774-4958

Auto Repair Experience

  1. Gary Gilbert , Owner
  2. Established 1986
  3. 2 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 55 Years of Car Repair Experience