8602 Lindley Avenue, Northridge, CA 91325 Map & directions
Call Now: (818) 643-4944
“I have been going to them for a long time and I have nothing but good things to say about them.”
“They just seem very honest and do good work. They don't try to sell you stuff you don't need. They're very...”
“Because they're honest. They're courteous. They'll give you a ride if you need a ride getting over there....”
“They have good service, and I've been going there for thirty years. They're trustworthy. I know the owner and...”
“They are very very good. I've used them for 25 years and they have been very excellent. They're cheaper than...”
“They're honest and they treat women well. They are friendly and they treat everyone right.”
“I've been going to that particular shop for at least 20 years. It's been the same owner and I just trust what...”
“I've been going there for years. I have a great relationship with Al. He does great work. They do great work....”
“They are very efficient. It's a very clean shop, and they seem to know what they're doing. Their price was...”
“Honest review: This place is as good as it gets. If you're looking for a trustworthy repair shop with great...”
About Automotive Instincts
RepairPal’s Comprehensive Evaluation
The RepairPal Certified Network is designed to identify shops that demonstrate the industries best practices and we found Automotive Instincts to be a near perfect example of this. We found their group of 6 staff members have been together since the late 90's and combine for over 115 years of industry experience. 5 team members are currently ASE Certified Technicians and Service Consultants. The management of this shop has attended some of the industries leading classes on Shop Management. The technicians have taken advanced hybrid training classes as well as other ongoing training. Steve Summers, the owner, has invested in the experienced staff, training, automotive tools and computer diagnostic equipment that make this truly an excellent shop.
Message from the Shop
Our game plan is simple: We employ the most highly trained and experienced technicians we can find and we use the highest quality parts available for your car. We buy original equipment parts, in most cases, straight from the dealer. Sure, not using cheap aftermarket replacements and untrained technicians cost us more, but it’s the best assurance we can give that your car will be fixed right the first time. In addition, you can be sure you’ll get maximum reliability from your car since all of our services meet or exceed factory recommendations. This not only keeps your factory warranty intact, it will save you time and money in the long run.
Auto Makes We Service
|Hybrid/Electric||Service & Repair||Transmission Repair|
|Loaner Car||Rental Car|
Customer Reviews 25 verified reviews (26 total)25 Sort by: Date |
They're responsible and reliable. They tell you what they're doing. If you need something done, they give you time to decide on it. I think they're perfect. I drive over a hundred miles to go to Automotive Instincts. They're very nice. They're fun. A fun group of men. They take an interest in your life. You even get to know other customers. I've made friends actually from people I've met there. Everyone I've met there says the same thing, that they wouldn't take their car somewhere else. Their prices are fair. When I first got my Honda I called the dealer and asked for a price and I called Automotive Instincts and it was a third less.
They do excellent service. They're trustworthy. They're very nice. I've been going to them since 1988 and they treat women with respect. Their prices are very competitive. They are hard workers. Their attention to detail and service is excellent. I've never had a problem after I've had a service done on my car. I've never had to take it back to be fixed again. Trustworthy, honest, nice guys, clean establishment, very knowledgeable.
Because they're honest. They're courteous. They'll give you a ride if you need a ride getting over there. They're very nice people. You can always count on them to fix your car right the first time. They don't try to sell you something you don't need, and if they do find something you need that you didn't know when you brought it in, they call you to let you know before they fix it. I couldn't imagine going anywhere else. That's the only place I have gone for probably thirty years.
I've been going to that particular shop for at least 20 years. It's been the same owner and I just trust what they do. They are conscientious about not telling you to fix something that doesn't need fixing or telling you how long you can go without fixing it. They do repairs in the time they tell you it will take.
Honest review: This place is as good as it gets. If you're looking for a trustworthy repair shop with great customer service and low, honest rates- stop looking, you've found it.
You're not going to find a place that's faster, more reliable and provides the quality service they do for what they'll charge.
I have been coming here for years and will never go anywhere else. They are the only ones I will trust to work on my car and trust will give the lowest cost possible.
They have gone out of their way to help me several times (this even includes rides to school, home and work) and this is how they would treat every one of their customers.
You will be pleasantly surprised every time if you chose Automotive Instincts!
(and no offense to the first reviewer, but that could not be more out of character for these guys. They are all incredibly genuine people and I think that was a pretty outrageous accusation... please see for yourself)