The RepairPal Certified Network is designed to identify shops that demonstrate the industries best practices and we found Automotive Instincts to be a near perfect example of this. We found their group of 6 staff members have been together since the late 90's and combine for over 115 years of industry experience. 5 team members are currently ASE Certified Technicians and Service Consultants. The management of this shop has attended some of the industries leading classes on Shop Management. The technicians have taken advanced hybrid training classes as well as other ongoing training. Steve Summers, the owner, has invested in the experienced staff, training, automotive tools and computer diagnostic equipment that make this truly an excellent shop.
Northridge, CA 91325 USA
Auto Repair Experience
- Steve Summers, Owner
- Established 1987
- 4 Auto Repair Mechanics on Staff
- 3 ASE Certified Auto Technicians
- 78 Years of Car Repair Experience
- Check Engine Light
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Timing Belts
- Transmission Repair
- AAA Member Discount
- Early Bird Dropoff
- Rental Car
- Service Guarantee
- Wireless Internet
Makes We Serve
They did a fantastic job. They satisfied my requirements. That's the best I can say.
We've been using them for many years. They have always been honest. I just like the way they conduct their business.
They are friendly and they do a good job. They project the recommended service. They do it and they do it quickly.
I have been going to them for a long time and I have nothing but good things to say about them.
They are polite. They are very considerate. They are very understanding. They were gentlemen.
Because they always provide service if I have an emergency. Sometimes I can drive over there with a malfunction and they take care of it.
It's easy to get in there. It's easy to get out and they're reliable. That's it.
They just seem very honest and do good work. They don't try to sell you stuff you don't need. They're very straightforward. They do good work and they are trustworthy.
They did a good job. The car is running smoother and no leaks yet.
I've known them for 30 years. I've known them since the day was long. They fix the car right the first time every time.
They're responsible and reliable. They tell you what they're doing. If you need something done, they give you time to decide on it. I think they're perfect. I drive over a hundred miles to go to Automotive Instincts. They're very nice. They're fun. A fun group of men. They take an interest in your life. You even get to know other customers. I've made friends actually from people I've met there. Everyone I've met there says the same thing, that they wouldn't take their car somewhere else. Their prices are fair. When I first got my Honda I called the dealer and asked for a price and I called Automotive Instincts and it was a third less.
Because the guy gave me an honest estimate and he did what he was supposed to do. I'll be going back to them.
It's better than zero but not as good as ten.
They do excellent service. They're trustworthy. They're very nice. I've been going to them since 1988 and they treat women with respect. Their prices are very competitive. They are hard workers. Their attention to detail and service is excellent. I've never had a problem after I've had a service done on my car. I've never had to take it back to be fixed again. Trustworthy, honest, nice guys, clean establishment, very knowledgeable.
Because they're honest. They're courteous. They'll give you a ride if you need a ride getting over there. They're very nice people. You can always count on them to fix your car right the first time. They don't try to sell you something you don't need, and if they do find something you need that you didn't know when you brought it in, they call you to let you know before they fix it. I couldn't imagine going anywhere else. That's the only place I have gone for probably thirty years.
They have good service, and I've been going there for thirty years. They're trustworthy. I know the owner and we've had a great relationship for many years. That says it all.
They are very very good. I've used them for 25 years and they have been very excellent. They're cheaper than dealers and on time.
They're honest and they treat women well. They are friendly and they treat everyone right.
I've been dealing with them for about seven years and they've done excellent work on my vehicles. They are convenient to where I live, they're very friendly, and they do great work. That's pretty much it.
I've been going to that particular shop for at least 20 years. It's been the same owner and I just trust what they do. They are conscientious about not telling you to fix something that doesn't need fixing or telling you how long you can go without fixing it. They do repairs in the time they tell you it will take.
I've been going there for years. I have a great relationship with Al. He does great work. They do great work. It's what they quote me.
We have been customers of Steve's Automotive since Steve's opened. We have been delighted with the care we have received and we trust Mr. Summers and his staff completely.
Because they are honest in a situation where they don't know. They put one part in and if it does not work they will fix it. They are honest and don't sell me stuff I don't need.
They are very efficient. It's a very clean shop, and they seem to know what they're doing. Their price was very comparable. That's the basic reason they were recommended. I had also gone to the dealership and they were much more expensive.
Prior dealings, long time customer. High quality reliable work.
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