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Automotive Instincts

8602 Lindley Avenue, Northridge, CA 91325 Map & directions

Call Now: (818) 643-4944

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About Automotive Instincts

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
99
Technical Ability (?)
92
Tools & Equipment (?)
97
Customer Service (?)
97
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

The RepairPal Certified Network is designed to identify shops that demonstrate the industries best practices and we found Automotive Instincts to be a near perfect example of this. We found their group of 6 staff members have been together since the late 90's and combine for over 115 years of industry experience. 5 team members are currently ASE Certified Technicians and Service Consultants. The management of this shop has attended some of the industries leading classes on Shop Management. The technicians have taken advanced hybrid training classes as well as other ongoing training. Steve Summers, the owner, has invested in the experienced staff, training, automotive tools and computer diagnostic equipment that make this truly an excellent shop.

Message from the Shop

Our game plan is simple: We employ the most highly trained and experienced technicians we can find and we use the highest quality parts available for your car. We buy original equipment parts, in most cases, straight from the dealer. Sure, not using cheap aftermarket replacements and untrained technicians cost us more, but it’s the best assurance we can give that your car will be fixed right the first time. In addition, you can be sure you’ll get maximum reliability from your car since all of our services meet or exceed factory recommendations. This not only keeps your factory warranty intact, it will save you time and money in the long run.

Auto Makes We Service

Acura Honda Hyundai
Infiniti Isuzu Kia
Lexus Mitsubishi Nissan
Scion Subaru Suzuki
Toyota

Quality Affiliations

Specialties

Hybrid/Electric Service & Repair Transmission Repair

Amenities

Loaner Car Rental Car

Customer Reviews 25 verified reviews (26 total)

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Automotive Instincts
Verified Customer
June 21, 2013

We've been using them for many years. They have always been honest. I just like the way they conduct their business.

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Automotive Instincts
Verified Customer
June 21, 2013

They did a fantastic job. They satisfied my requirements. That's the best I can say.

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Automotive Instincts
Verified Customer
June 19, 2013

They are friendly and they do a good job. They project the recommended service. They do it and they do it quickly.

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Automotive Instincts
Verified Customer
June 18, 2013

Because they always provide service if I have an emergency. Sometimes I can drive over there with a malfunction and they take care of it.

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Automotive Instincts
Verified Customer
June 18, 2013

They are polite. They are very considerate. They are very understanding. They were gentlemen.

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Automotive Instincts
Verified Customer
June 18, 2013

I have been going to them for a long time and I have nothing but good things to say about them.

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Automotive Instincts
Verified Customer
June 17, 2013

It's easy to get in there. It's easy to get out and they're reliable. That's it.

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Automotive Instincts
Verified Customer
June 13, 2013

They just seem very honest and do good work. They don't try to sell you stuff you don't need. They're very straightforward. They do good work and they are trustworthy.

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Automotive Instincts
Verified Customer
June 12, 2013

They did a good job. The car is running smoother and no leaks yet.

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Automotive Instincts
Verified Customer
June 11, 2013

I've known them for 30 years. I've known them since the day was long. They fix the car right the first time every time.

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Automotive Instincts
Verified Customer
June 07, 2013

They're responsible and reliable. They tell you what they're doing. If you need something done, they give you time to decide on it. I think they're perfect. I drive over a hundred miles to go to Automotive Instincts. They're very nice. They're fun. A fun group of men. They take an interest in your life. You even get to know other customers. I've made friends actually from people I've met there. Everyone I've met there says the same thing, that they wouldn't take their car somewhere else. Their prices are fair. When I first got my Honda I called the dealer and asked for a price and I called Automotive Instincts and it was a third less.

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Automotive Instincts
Verified Customer
June 04, 2013

It's better than zero but not as good as ten.

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Automotive Instincts
Verified Customer
June 04, 2013

Because the guy gave me an honest estimate and he did what he was supposed to do. I'll be going back to them.

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Automotive Instincts
Verified Customer
June 01, 2013

They do excellent service. They're trustworthy. They're very nice. I've been going to them since 1988 and they treat women with respect. Their prices are very competitive. They are hard workers. Their attention to detail and service is excellent. I've never had a problem after I've had a service done on my car. I've never had to take it back to be fixed again. Trustworthy, honest, nice guys, clean establishment, very knowledgeable.

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Automotive Instincts
Verified Customer
May 21, 2013

Because they're honest. They're courteous. They'll give you a ride if you need a ride getting over there. They're very nice people. You can always count on them to fix your car right the first time. They don't try to sell you something you don't need, and if they do find something you need that you didn't know when you brought it in, they call you to let you know before they fix it. I couldn't imagine going anywhere else. That's the only place I have gone for probably thirty years.

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Automotive Instincts
Verified Customer
May 15, 2013

They have good service, and I've been going there for thirty years. They're trustworthy. I know the owner and we've had a great relationship for many years. That says it all.

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Automotive Instincts
Verified Customer
May 14, 2013

They are very very good. I've used them for 25 years and they have been very excellent. They're cheaper than dealers and on time.

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Automotive Instincts
Verified Customer
May 10, 2013

They're honest and they treat women well. They are friendly and they treat everyone right.

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Automotive Instincts
Verified Customer
May 09, 2013

I've been dealing with them for about seven years and they've done excellent work on my vehicles. They are convenient to where I live, they're very friendly, and they do great work. That's pretty much it.

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Automotive Instincts
Verified Customer
May 08, 2013

I've been going there for years. I have a great relationship with Al. He does great work. They do great work. It's what they quote me.

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Automotive Instincts
Verified Customer
May 08, 2013

I've been going to that particular shop for at least 20 years. It's been the same owner and I just trust what they do. They are conscientious about not telling you to fix something that doesn't need fixing or telling you how long you can go without fixing it. They do repairs in the time they tell you it will take.

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Automotive Instincts
Verified Customer
May 04, 2013

Because they are honest in a situation where they don't know. They put one part in and if it does not work they will fix it. They are honest and don't sell me stuff I don't need.

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Automotive Instincts
Verified Customer
May 04, 2013

We have been customers of Steve's Automotive since Steve's opened. We have been delighted with the care we have received and we trust Mr. Summers and his staff completely.

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Automotive Instincts
Verified Customer
May 03, 2013

They are very efficient. It's a very clean shop, and they seem to know what they're doing. Their price was very comparable. That's the basic reason they were recommended. I had also gone to the dealership and they were much more expensive.

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Automotive Instincts
Verified Customer
May 02, 2013

Prior dealings, long time customer. High quality reliable work.

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Automotive Instincts
May 16, 2011

Honest review: This place is as good as it gets. If you're looking for a trustworthy repair shop with great customer service and low, honest rates- stop looking, you've found it.
You're not going to find a place that's faster, more reliable and provides the quality service they do for what they'll charge.
I have been coming here for years and will never go anywhere else. They are the only ones I will trust to work on my car and trust will give the lowest cost possible.
They have gone out of their way to help me several times (this even includes rides to school, home and work) and this is how they would treat every one of their customers.
You will be pleasantly surprised every time if you chose Automotive Instincts!
(and no offense to the first reviewer, but that could not be more out of character for these guys. They are all incredibly genuine people and I think that was a pretty outrageous accusation... please see for yourself)

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:30pm
Sat:8:00am to 4:00pm
Sun:CLOSED
Call Now:

(818) 643-4944

Auto Repair Experience

  1. Steve Summers, Owner
  2. Established 1987
  3. 4 Auto Repair Mechanics on Staff
  4. 3 ASE Certified Auto Technicians
  5. 78 Years of Car Repair Experience