RepairPal’s Comprehensive Evaluation
Assessment Summary
Automotive Instincts is the almost perfect example of what we look for in a Top Shop for our network. The Top Shop network is designed to identify shops that demonstrating the industries best practices. We found a group of 6 staff members who have been together for at least the last 14 years as a team, this team combines for over 115 years of industry experience. Of the 6 staff members 5 are currently ASE Certified Technicians and Service Consultants. The Management of this shop has attended some of the industries leading classes on Shop Management. The techncians have taken advanced hybrid training classes as well as other ongoing training. Steve Summers, the owner, has invested in the experienced staff, ongoing training, automotive tools and computer diagnostic equipment that make this truly a Top Shop.
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Auto Makes We Service
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Quality Affiliations
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Specialties
| Service & Repair | Transmission Repair |
Customer Reviews (2 reviews)
2 Sort by: Date | Helpful-
Automotive Instincts
Honest review: This place is as good as it gets. If you're looking for a trustworthy repair shop with great customer service and low, honest rates- stop looking, you've found it.
You're not going to find a place that's faster, more reliable and provides the quality service they do for what they'll charge.
I have been coming here for years and will never go anywhere else. They are the only ones I will trust to work on my car and trust will give the lowest cost possible.
They have gone out of their way to help me several times (this even includes rides to school, home and work) and this is how they would treat every one of their customers.
You will be pleasantly surprised every time if you chose Automotive Instincts!
(and no offense to the first reviewer, but that could not be more out of character for these guys. They are all incredibly genuine people and I think that was a pretty outrageous accusation... please see for yourself)Flag ThisLike0 -
Automotive Instincts
This place works on Toyota and Honda cars only. Although, their prices are moderate (ie. not too high and not too low), their customer service is not great. Specifically, they happen to have issues with anyone who is of an ethnic group from the Middle Eastern areas and Southeast Asia areas.
I found this out while seating in the lobby and waiting for my girlfriends car to be finished. I'm from India and sure enough, one of the owners came out from his back office and made a derogatory comment. This happened coincidently 2 other times and we stopped given this place our business. Looking at hindsight, I wish I addressed them on their comments face to face. Having said that, I am informing you, the Consumer, to watch out for. There are too many places that work on Japanese cars that you and I don't have to frequent this particular repair shop (ie. Steve's Independent)
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