Automotive Excellence did a great job. They diagnosed the problem immediately and fixing it got my car running great again. They even took me in the same day I called, which was very generous of them given that it was a busy day for them. I definitely recommend them.
I'm always happy with the service here.
Very happy with service
Work is always done with integrity.
My most recent visit was oil change
Estimate was done. Work performed. Car was ready when promised. Efficient and professional shop.
Terrific! Jon was great!
Awesome Job! My air conditioner was repaired promptly to my satisfaction. Plus, they washed and cleaned my van. I am a very satisfied customer.
I drive a Honda because of this shop
Very informative:never pressure to perform unnecessary work:accurate on completion time:price is fair as opposed to dealer prices.
As always the service was performed and the car was ready as promised.
Excellent response to my call, quick access to an appointment time most convenient to my schedule, a loaner ready... Jon Customer Service was the best part of the experience, his skills are excellent and he is extremely respectful. Perfect day.
It was just an oil change
Everything was done well and on time. The people at the shop kept in good communication with me. I will return.
Fast and efficient. In and out when promised. Great.auto repair facility.
I came in for an oil change. It took exactly as long as he said it would and I enjoyed reading magazines and waiting. We are extremely happy with the service we get at Automotive Excellence!
Automotive Excellence has been my choice for my automotive needs for many years. Mike is great and John explains everything to me. I am a widow and trust that they will be fair and honest with me (as I do not know anything about my car!). The only negative regarding my last visit was that my poor dirty car did not get washed!!!! But it did get vacuumed out! Thank you Mike and John.
As usual the staff at Automotive Excellence permformed my repairs for a fair price and my car runs great. thanks
Excellent in every way, as over the 15 years they have serviced our several vehicles with expertise, efficiency and professional courtesy. A gem of reliability in this world!
I continue to recommend for Toyota service and as local car maintenance/physical exam experts.
Everything went well, except for the windshield wipers that missed a portion of the window when turned on. Since the rainy season is almost over, they can be adjust it at my next service.
I have taken my cars here for years - I think they provide competent service in a professional, friendly environment.
Pleased with service and personnel. Will return for future needs.
Good work; good people
A bit pricey but I cannot find any fault with this facility.
Always great service at a fair price. Highly recommended!'
This was my first visit to Automotive Excellence after being referred by several others. Jon was very helpful and quoted full accurate costs. So far I am very impressed and will be bringing my other vehicles in for servicing.
Always professional. Extremely confident with all of thei work
Respectful, clear, and fair priced
Was a good experience. I won't take my vehicles any where else.
Automotive Excellence was courteous, helpful, timely and kept us fully informed of their activities on our behalf.
The only thing that I was unhappy about was the fact that I already knew what was wrong but was still charged the full diagnosis fee.
I really like this shop they are so nice ...
GREAT SERVICE, AS ALWAYS !!
Keep up the great work as always!
Fantastic service!!! Well Done!
I love coming to Automotive Excellence. There's never any hassle or waiting around.
The car's always ready by the promised time, or sooner and it's a pleasure to do business with you. I feel that my car is in good, professional hands.
As always, very happy and done right!
We love you guys
I have been taking my cars to Automotive Excellence for years without any problems.
Left feeling confident about the work they do and customer service.
Great job as always.
An excellent repair shop!
I was treated with respect, given full explanations, and sound advice. The patience they afforded me, was greatly appreciated. Would I recommend them? I already have, and will be a repeat customer as well
Friendly staff, clean shop
We have been going to Automotive Excellence for a number of years now and we are very happy . We keep coming back :)
Quick and easy brake replacement
I have been a customer for many years and I am happy with Automotive Excellence
Price was fair. Work was completed correctly.
Easy to work with
I'm always treated with respect and the car was ready before time promised. The front staff is friendly and informed
The staff is sooo great! I know I can trust them and the work they do!!! If I have a question about Anything, I just call them up & know they tell me what's best! Thank you for all you do
The shop has always treated me with respect and willing to take time to explain the work being done. My thanks to the team including the mechanics., Delighted they took the time to vacume and clean the inside for me, Having been ill for a couple of months made getting into a vacuumed car even nicer..Thank you
Satisfactory experience and fair price compare to dealership quote.
Great customer service and friendly staff.
Bravo! You guys are doing it right.
Oil change well done. I have previously and will continue to use them for bigger jobs too, like timing belt changes, brake jobs and so on.
I am a long time customer. Very happy with A.Ex.
High quality, friendly customer service and high quality mechanics. Consistently excellent. Has serviced my cars for over 20 years. My 'go to' shop.
Alex was very accommodating! Thanks again.
I wouldnt take my car any where else but here!
I've been a customer since 1985.
Always a great experience at Automotive Excellence. Everyone is friendly. The quality of the work performed is always top notch.
Great place to have my car serviced,
I will never go back to the dealership.
I had some expected repairs but also asked the team to check on a few more items. Everything was documented and explained to me and still completed at the time promised. They even vacuum and clean up the interior of the car before they release it back to you. GREAT to work with!!
Been with Auto X for 13 years and my daughter and granddaughter both use them also.
Trans service was quick and done correctly. Other issue was explained to me what was found.
Trust is very important to me and I feel that I can trust Automotive Excellence to do the work they promise to do. They are professional and the ride service is a huge plus as I would find it difficult to arrange transportation otherwise. I feel that the price they charge is fair and reasonable given the quality of work, their professionalism and the trust I have in them. They are my first and only choice for my vehicle repair needs.
I was there yesterday after having a flat. I dropped in unexpectedly and my car was looked at immediately and I was reassured that everything was in working order. I always have a great experience at Automotive Excellence and always enjoy coming in.
The staff was courteous. My options were clearly explained to me. When further issues were discovered, additional work required were first approved with me over the phone. This shop is highly recommended. I just wish they also serviced American-brand vehicles, too!
First time experience with Automotive Excellence and so far I'm extremely pleased with the service I received.
Excellent as usual.
Excellent, as always.
Minor tune up was completed with a fair price. My truck was ready about 45 minutes after I was told it would be.
I went in due to an engine light being on. When the shop called back, they couldn't find anything except an evap leak at which point I explained my non-tight fitting gas cap at which point he went and found one. AND - they only charged me for the gas cap, not the time it took trying to find the problem. BUT, a week later and, my engine light is back on :( In general, this is my go to mechanic / shop but, I may have to go to Lexus for this one problem.
Timely, consistent and quality work. They know how to build loyalty.
I always receive friendly and professional service. I wouldn't go anywhere else.
I have been bringing my car here for years and have always been satisfied with the service
The staff was helpful and quick. No waiting to heck in or out and service was completed quicker than other shops in the area could do.
John was great! explained everything that they were doing and had done in detail to me, great shop!
Always professional and I have confidence in the quality of work preformed.
Everything was explained.
Automotive Excellence is always honest and trustworthy. They are the best for car maintenance and repair. I love doing business with them and feel secure with my car in their hands.
Will go back when needed.
This was our first experience at this shop. The repair seems to be good!
My wife has used this shop for years, I started a few years ago. I have an older Toyota and prefer avoiding the dealership.
Good customer service. Price was what they quoted. My car is running beautifully.
Used the shuttle, it was great!
Automotive Excellence made one mistake on my car in 11 years, not bad.
Courteous and professional.
Friendly, professional, straightforward, fair and on time. I would definitely recommend Automotive Excellence. Thanks for your help guys!
You guys rock! we have never been disappointed with your work.
Been there several time and service has always been great price and quality work!
Always a 5 star experience!
I recently had a major service on my car. There was a loaner car available for my use which I greatly appreciated. The work was done correctly and at the estimated time.
Your shop does a great job of servicing my car. Thanks.
This was our first visit and ear are so glad they were recommended to us. We will definitely return when we need work in the future.
Outstanding experience. Exactly what I look for in a shop.
I have all my car services done here and all work done meets my satisfaction.
This was my first experience with your shop. I was completely satisfied
Excellent costumer service!
Was promised a loaner car. This didn't happen.
Accommodating and trustworthy.
Always nice and professional. Wouldn't go anywhere else and haven't for nearly 30 years!
This is a wonderful shop! We feel very well cared for here, and completely trust the crew to deal fairly and competently with our Honda. Cannot recommend them highly enough!
Coming to this shop for years. Bought a new Ford and was so happy when Mike said he would be happy to service it for me. I feel very comfortable and confident with this shop. Worth the drive from Kenwood as I always am treated extremely fair with the work and the service. Wonderful people!
Excellent service as always except the lobby was really cold as I waited for my oil change.
They stand by their work.
Work done and my car started up perfectly on a 27 degree morning!! Thanks, guys!
Automotive Ex. is the only shop I can trust to have my car fixed correctly and for a more than fair price. My family is 16 years as customers. I just do not have to worry. Mike treats his customers with respect. That's one of the many reasons for his success. Bravo and well done!
Great service, professionally run shop.
Great service and prices! Rep was trustworthy and professional. Been to a couple other shops and this is by far the best. From their customer service to their knowledge, they are legit. 10/10
Thank you for always being honest and fair!
As always, the staff was courteous, kind and professional.
Very nice folks to work with.
When I brought my CRV in for the 30k service your shop was half the price of my Honda Dealership and you cleaned my dusty engine to the point of it looking brand new under the hood. GREAT SERVICE!!
I appreciated the shop explaining that I didn't need a repair I thought I needed. Saved me a lot of money!
Always a great experience, from beginning to end. A friendly voice greets you on the phone when you make an appointment, they provide quick and easy drop off, and timely, quality work that's right on time. I greatly appreciate their professionalism and wonderful customer service!
Excellent, as always.
Excellent as always!
The service was completed in a timely manner. The staff was polite and helpful. Good experience!
Wow, not only did they do a great job, they also vacuumed the inside of the car (and also the trunk) as well as washed it...saving me lots of time!
My Honda CRV has been serviced at this shop for over a decade. I keep going back as well as recommending them to my friends because they are honest. They do excellent work. The price is fair and they are professional and friendly.
Very friendly and accurate work.
They rebuilt the engine in our sports car. I felt like they were part owner of the car. The car now runs better than it did when it was new.
Always great service. Missed the office kitty.
A very accurate estimate of the price & time to do the service was given to me. They provided a loaner car to me, free of charge. I've been extremely satisfied for over 25 yrs.
They were fine, but didn't call when they said they would.
Best shop ever!
Same old boring EXCELLENT experience.
Automotive Excellence is always top notch which is why I've brought our cars there for the past 20+ years!
Happy with the oil change.
I have over 194,000 miles on my Honda and feel extremely grateful to have found Automotive Excellence many years ago. I have never had to return the car to the shop following a service. All services have been performed more than satisfactorily. I will continue to recommend them to all my friends.
Great service and people.
I have used Automotive Excellence for many years, their service from A-Z it is the best.
Always helpful in explaining car questions & they always have my car ready in a timely manner.
Always great service and treated professionally and personally.
I was greeted with my name on a sign. That was fun and personal. Just nice not to be at the dealership!
Received excellent service, as always.
Good work, okay price. Nice people.
All as expected - as usual with Automotive Excellence
I appreciate the fact that Mike and his team were able to replace my headlight the same day I called in. In and out within 10 minutes. I was charged only for the headlight, now THAT's service :) Keep up the great work!
Excellent work, as usual, and after 14 years always reliable. The world would be a better place if everyone was like them.
Automotive Excellence is exactly that! The service is outstanding, the best anywhere that I know of!
They do great work and they are honest.
Fast and friendly service!
Have used this shop for years. Have been very satisfied with all their work. Will continue to use them for all auto maintenance and repairs.
Mike and team really live up to their name, Automotive Excellence. I know if I'm told my car needs something, it does! Totally trust Mike and team with any repair they do, I know it will be done right, the first time, and with a smile. :)
Helpful, professional, fair, consistent.
They give clear directions upon completion of what service was completed.
Great customer service, I trust the work they do and they stand behind their work.
They are always efficient.
I trust their service. Only improvement is on keeping the customer updated on when the car will be done.
The staff is great, they go the extra mile for you.
They have always been honest and accommodating.
I appreciate the friendliness and thoroughness of Jon.
Have been customer nearly 20 years and always satisfied with service.
We've been using Automotive Excellence for years for two cars and have had nothing but positive experiences. Great people to work with and totally trustworthy.
They did a great job. Cost was reasonable. They met their quoted time.
Great service, and timeliness of repair.
They have fair prices.
Everyone at Automotive Excellence is extremely knowledgeable, friendly, and they were able to perform a major service and replace my car's battery in a day. Excellent service all around. And my car runs fabulously. I will always take my car to Automotive Excellence!
Great customer service, good explanations, fair prices.
Always great customer service provided.
They have great customer service.
I like the shop I go to and let people know it.
Very pleasant experience.
I already have referred a couple of people. I THINK they are honest and that means a lot.
I enjoyed the customer service and the knowledge the staff provided.
Good prompt service and they stand behind their work and service.
Always great service at Auto Excellence.
They did a great job.
They provide excellent service beyond my expectations. They went the extra mile!
I received excellent and prompt service.
Consistently great service, honest, accurate work. What more could you ask?
You are very friendly.
While it wasn't a large service, I was happy with the service time and the cost.
Great service. Excellent mechanical work. Excellent customer service.
Automotive Excellence is exactly that, excellence. They show you what needs to be done and they do the work in a prompt and very efficient manner.
Excellent and skillful service throughout.
Good honest work for a fair price.
The shop takes great care of my car and you can trust them! They are even open on Saturdays!
Car was ready before I returned, inside cleaned, bill explained, brakes checked
They take good care of my car; keep records of service and what is needed. They are courteous and helpful and do not suggest unnecessary fixes.
We have been using AE for car service for over 20 years and have always had a very positive experience and well-running cars. They have also been available by phone for slightly off-topic questions such as buying a used vehicle and quirky car issues while traveling out of state.
Excellent customer service, car was ready when promised at a fair price.
Automotive Excellence has been my mechanic for over 20 years. Mike and his crew are on top of what really needs to be done - never recommend repairs that don't need to be done, or can help you prioritize repairs/maintenance to accommodate a budget. I appreciate an honest business.
I have been a customer for many years and I have come to trust their judgment and their work. I drive 90 miles to have my car serviced and/or repaired by Mike and his crew and would not consider taking my vehicle to any other shop.
Been with them for over 20 years and am very happy with their work and professonalism.
Always friendly, helpful, respectful, take good care of my car
They are always friendly and helpful. I never feel as though they are taking advantage of me.
Always room for improvement.
Great customer service.
Automotive Excellence is the ONLY place I will take my car...Mike & his team are honest, dependable, trustworthy....and I KNOW my car is in 'good hands' when it is there. I have recommended ALL my friends that have Japanese cars to go there. I learned a LONG time ago how valuable an honest mechanic is to have.....clearly I have had those in the past that were not! I have them do ALL the servicing for my car, including oil changes & tires....I know if Mike says my car is safe...it IS!!!
Quality work, sound recommendations. Straight shooters.
Automotive Excellence does a great job, but since we live in Santa Rosa (as do our friends), it is a little out of the way.
I have been going there for years and always been happy. Their prices are good. the people are great. The repairs are always done in a timely manner. They are professional. All good!
They do good work.
For more than twenty years I have had excellent service from Automotive Excellence
Professional workers, trustworthy.
I have recommended their service to many friends.
The people at automotive excellence always do a great job on my car and are friendly. They also made it aware to me that the battery I had installed at another location was the wrong battery. I'm glad they look out for me.
I have received excellent service and everyone is friendly and considerate.
They have exceeded my expectations each time I have taken my car in. They are prompt and get my car done when expected
Automotive Excellence are skilled at what they do, they give good service and they have loaner cars.
Kind of expensive.
Better / less expensive service than Lexus dealer.
This is the best place that I have ever had my car worked on. The work is fabulous and so are the people!
Excellent service and excellent work on my car for the past 10 years.
Very friendly and accommodating team, very competitive prices.
I feel comfortable and assured that they will do an excellent job servicing my vehicle.
Good service, trust. Only problem is electronic updates that I apparently have to get from the dealer.