Automotive Car Care Center was established back in 1989 and has been proudly serving Aiea and the surrounding area ever since. This RepairPal Certified shop features a very experienced and well trained team who are equipped with the state of the art tools and diagnostic equipment necessary for today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “honest”, “knowledgeable”, “excellent”, and "courteous". Saturday business hours are available for your convenience.
Automotive Car Care Center
Pearl Kai Shopping Center
Aiea, HI 96701 USA
Auto Repair Experience
- Roy Nelson, Owner
- Established 1989
- 5 Auto Repair Mechanics on Staff
- 1 ASE Master Auto Technician
- 68 Years of Car Repair Experience
- Check Engine Light
- Muffler & Exhaust
- Oil Change & Lube
- Scheduled Maintenance
- Service & Repair
- Timing Belts
- Tire Sales/Repair
- Transmission Repair
- AAA Member Discount
- Early Bird Dropoff
- Free Estimates
- Open Saturday
- Rental Car
- Service Guarantee
- Shopping Nearby
- Warranty Accepted
Makes We Serve
- Land Rover
I knew what needed to be fixed and explained it to a couple different people. They quoted me a price. I dropped it off and again explained what the work was and what would be needed.
They called later to explain to me the work that I'd explained before. It was complex, which ended up costing more than the estimate and taking longer which I understood. They did a good job. I would have preferred if they had listened to me a little on the front end and avoided having to figure it out for themselves after I'd explained it.
Thank you for your Four-Star review. We are happy we did a Good Job to solve the complex issues with your vehicle.
At the same time we appreciate your feedback.You are right about explaining numerous time. We will try to improve on it. Happy New Year!
The staff was friendly, fast and informative. I will be back for future repairs. Thank you Ray and staff.
Thank you for your magical and positive review! Your Five-Star review is one of the best gift for Roy, my husband. Best wishes for a Happy Holiday season and a prosperous New Year! We hope that you have had a successful year and continue to thrive in 2017!
Fantastic service. The work and price were almost exactly equal to the quote given over the telephone. Very professional staff.
Thank you for your fantastic review. Wishing you and your family a very Merry Christmas and a Happy New Year!
Roy was very professional & explained what was replaced. I would definitely go back If needed & recommend the shop to all my friends & family!
Thank you for your magical and fabulous review! I'm very proud of my husband, Roy. We wish you a very Merry Christmas and a Happy, Healthy and Wealthy holiday season.
The front desk and mechanics were helpful and able to explain to me.
Thank you for your review. May the joy of the Christmas season be yours throughout the New Year!
Good service provided.
Thank you for your magical and wonderful review! Wishing you and your family a very Merry Christmas and a prosperous New Year!
Very good service. Friendly staff/mechanics.
Thank you for you magical and fabulous review!Best wishes for a Happy Holiday season and a prosperous New Year!
It Was my first time with your shop, all I ask from any shop coming from a simple customer as me, there's a lot of shops that could fix our car's, but very important also, is that you make us feel and believe that we trust you will take care our car.
Thank you for your wonderful review. We always try our best to take care of any customer car like is our own. Wishing you a very Merry Christmas and a Happy New Year!
Been bless for a good job you've done in my van.Thank you very much.
Thank you for your magical and awesome review. You are the first customer to use the word BLESS! Merry Christmas and a Happy New Year!
Good service and friendly people.
Thank you for your kind words! We appreciate your business and your magical review! Happy Holidays!!
They were extremely helpful and understanding towards my situation when it came to repairing my vehicle and found the best possible ways to lower costs while maintaining the quality of the repairs.
Thank you for your magical review! We strive to save customer's time & money.
We have earned RepairPal Certification based on high quality and fair prices.
Wishing you Happy Holidays!!
Timely and reasonably priced.
At our shop we try our best with each vehicle that comes in.
We thank you for your Five-Star review! Happy Holidays!!
They are quick and professional.
Thank you for your review. We are quick and professional 99% of the time.
Sometimes, we are short-handed and might not live up to our standard.
Awesome & Quick!
Thank you for your Five Stars review! Love those two powerful words!
Everyone was very friendly!
Thank you for you Five Stars review! We appreciate your business very much.
Check out our new website: aieaauto.com also our YouTube videos, search for "Automotive Car Care Center." Background music played by me and my former classmates, professor and his wife.
Quick and does quality work. Bit expensive
Thank you for your review and we appreciate your business.
I know our price is a fair price for being in the shopping center. And when compare to dealership, our price is less. Sometimes, time is money also; quality work is priceless!
Everything went well, but i would always recommend a DIY for easy maintenance. The good thing is they find a cheaper part and ask if i want that installed but labor is pretty much the same anywhere else, it's by the book.
Thank you for your almost Five Stars review! I agree that customers should DIY for easy maintenance.Check out our website: aieaauto.com for Tips. At our shop we spend time to find less expensive parts for our customers.
I've already sent 3 other people to the shop as a result of my experience there.
Thank you for your wonderful review! We appreciate your business and referrals!You are the best!
Enjoyed them finding out what's wrong with my car than sending me to someone else
I go to our shop on Saturdays. And on weekdays I work from home, helping my husband, Roy managing PR and our advertising programs since 5/28/2015.
Sometimes, identifying problems is not easy. It takes time and money. It's much easier to send you to someone else. But at our shop we try our best with each vehicle. Thank you for your enjoyable review and business! Laura
Got everything fixed at a reasonable price. Solid work.
Thank you for your fabulous review! We appreciate your business!
Not only were they able to fit me in last minute when I broke down on the other side of town from my house, they got the work done the same day (before the time they had estimated) and at the price they quoted. Saved my butt big time and extremely pleasant to work with. Would absolutely recommend them.
At our shop we really try hard to accommodate our customers. We often under promise and over deliver. We are pleased that we saved your butt big time!
We thank you for posting such a heart-warming review;we appreciate your business!
Efficient, friendly, and great service. They explained in detail the repair work to be done.
This is my second language and my English name is Laura also.I have been helping my husband, Roy with PR and advertising programs since 5/28/2015. We thank you for your business and awesome review!
Very customer-service oriented.
Thank you for your kind words. We appreciate your business.
Fast courteous service and reasonable prices.
We try our best each time to fix each vehicle that comes through our shop.
And we do have to charge a fair price to pay for rent and etc.Thank you for your understanding. we appreciate your business and your positive review.
Overall, they provided great service. However, they maybe could have checked a couple other things. In my opinion they could have recommended a tune up, since the car runs kind of rough. But I guess they were primarily focused on the main problem that the car had, with the steering and brakes.
I agree with you that maybe we could have checked a couple other things. Sometimes, we forgot to recommend additional repairs. Thank you for bring it to our attention.Thank you for your business and kind review.
They provide excellent service. They take care of your car promptly, and the prices are reasonable.
My husband Roy, Tai and our technicians always try their best each time to fix each vehicle. And we do charge a reasonable price because we have to pay our bills also. Thanks you for your business and wonderful review.
Expensive, very expensive. I just think they charge too much, otherwise I would have higher marks, and go up higher to eight or nine.
Thank you for your feedback. Our hourly rate is actually lower that dealers.
Unfortunately, we have bills to pay also, such as high rent, payroll, Federal tax, and State tax etc. Thank you for your business.
I can't get as much from the dealer or Triple A, and inevitably Triple A is backed by them so I trust them. lower than the dealership always They are backed by Triple A, who provide my auto insurance, so I trust them without reservation. Their estimates almost always come in lower than what I can get at the dealership.
We just recently added "BBB Hawaii Accredited A+" to our name. I'm very proud of my husband and our technicians. Thank you for your super review! Thank you for your business.
The shop is good, but they failed to tell me that the adjustment would affect the parking light. The parking light will always stay on now, I have to take it back to get it checked.
Thank you for your feedback. Sorry about the inconvenience. Thank you for your business.
Fast service, great customer service.
Fast service and great customer service, those are beautiful words that you use to describe our shop. Thank you for your business.
They have great service, and they are very knowledgeable on the type of services that they provide. They have definitely made me want to come back.
My husband Roy has over 50 years of auto repair experience. Together with Tai and our technicians combined knowledge is unbelievable! Still there is so much to learn. Thank you for your great review and your business.
They have always done a great job for us, they are very honest.
Thank you for your great review and thank you for your business.
I trust them and they do a good job.
I trust my husband, Roy completely also. I was once his customer. Thank you for your kind words and your business.
Friendly service, quick repair, good price, comprehensive overview of maintenance issues I should keep an eye on. Stress free experience.
Thank you for your feedback.We appreciate your business.
I think they did a terrific job, and customer service is great. I like the person Roy and is a very nice customer service person, very helpful. If I had any problems, I would call them again.
Roy is my husband. We are the owner of the shop. Thank you for your awesome review! My husband is 75 years old and will be 76 soon. He is my hero, works 6 days a week,leaves home at 5:20 am and returns at 5:30 pm.
They did great service. Very timely. They're very fair. Very friendly and easy to work with.
Thank you for your very precise words! We sincerely appreciate it very much.
We also appreciate your business tremendously.
They were fast, reasonable job, a little bit expensive. They were fast, and did the work properly.
Thank you for your review. We try our best each time with each vehicle.
I don't think we are expensive when compared to dealership. Hope you understand that our rent is very expensive and cost of doing business is very expensive also.
Actually the guys are up front and honest. If your vehicle doesn't need serviced they will tell you, if something is wrong, they will tell you up front. If you had something like a major repair, they will tell you ins and outs, and their estimates are accurate. They are honest, good people, all the mechanics are ASC certified. They are all licensed basically. They're on schedule but busy, repair vehicles, pretty quick, and their turn around is pretty good.
Thank you for taking time out to write this awesome review! We appreciate your business.
Excellent workmanship / friendly / all around terrific.
Super thanks for your powerful 6 words! we sincerely appreciate your positive review and business.
Great service, same day appointment, competitive pricing.
Thank you for your short and precise review! We appreciate your business very much.
Service was well done. Friendly efficient staff.
Thank you for your sweet review! We appreciate your business greatly.
I was treated very well by everyone at the shop. The car's problem was explained clearly and the repair costs matched the estimate exactly. The repairs were done quickly and correctly the first time. Sometimes auto shops treat women with less respect than men. This was NOT the case here. They spoke to me very frankly. I definitely recommend them to anyone with care trouble in Oahu.
Thank you for your fantastic review! My husband Roy, always try to treat every customer well. I was once his customer also and he's got lots of women customers because he is a gentle giant. Thank you for your business.
The staff was informative, nice and fair.
My husband Roy , Tai and our technicians combined knowledge is awesome!
Thank you for your nice review and we appreciate your business.
Excellent service, Fast & Friendly staff. Completely satisfied with their work!
Your satisfaction means a great deal to us! We try every time to provide excellent fast and friendly service. Thank you for your super review and your business.
They forgot to do part of requested service.
Thank you for your feedback. We will try harder not to forget. Thank goodness, it does't happen often.There must be a reason for it to happen that day.Please forgive us.
Service was quick and to the point.
I had been to many repair shops in my life before I met my husband, Roy. Shop owner of Automotive Car Care Center. I know we are quick and precise 90% of the time. sometimes, there are situations beyond our control such as parts are not available and have to be ordered from the mainland. Or wrong parts or defective parts etc. Thank you for your business and kind review. Laura
Not many shops will accept an extended warranty, but they did. The techs are all friendly and they fixed all issues I had on 2002 ISUZU.
We are one of the best shop in town! we just recently added BBB Hawaii Accredited A+ to our name. Thank you for your great review and thank you for your business.
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