Automotive Car Care Center

✓ RepairPal Certified
acccnet@aol.com
98-199 Kamehameha Hwy
Pearl Kai Shopping Center
Aiea, HI 96701 USA
View map and get directions
07:30
17:00
http://purl.org/goodrelations/v1#Monday
07:30
17:00
http://purl.org/goodrelations/v1#Tuesday
07:30
17:00
http://purl.org/goodrelations/v1#Wednesday
07:30
17:00
http://purl.org/goodrelations/v1#Thursday
07:30
17:00
http://purl.org/goodrelations/v1#Friday
07:30
16:00
http://purl.org/goodrelations/v1#Saturday
OPEN NOW
T
7:30am to 5:00pm
OPEN NOW
F
7:30am to 5:00pm
T
7:30am to 5:00pm
S
7:30am to 4:00pm
W
7:30am to 5:00pm
Su
Closed
Th
7:30am to 5:00pm
M
7:30am to 5:00pm
Call now:
(808) 425-9197
41 Verified Reviews

Auto Repair Experience

  • Roy Nelson, Owner
  • Established 1989
  • 5 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 68 Years of Car Repair Experience
RepairPal Scorecard

Automotive Car Care Center was established back in 1989 and has been proudly serving Aiea and the surrounding area ever since. This RepairPal Certified shop features a very experienced and well trained team who are equipped with the state of the art tools and diagnostic equipment necessary for today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “honest”, “knowledgeable”, “excellent”, and "courteous". Saturday business hours are available for your convenience.

Details

Auto Repair Experience

  • Roy Nelson, Owner
  • Established 1989
  • 5 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 68 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • AAA Member Discount
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Towing
  • Warranty Accepted

Affiliations

  • NAPA

Message from the Shop

Welcome to Automotive Car Care Center! We offer complete auto repairs and strive to not only meet our customers' expectations, but to exceed them. We service all most all makes and models and at the same location for over 25 year. We are also one of the most highly equipped and skilled repair shops in Hawaii.

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

41 Verified Reviews
by - Verified Customer October 06, 2016

Good service and friendly people.

Reply from Automotive Car Care Center – by aieaautocarcare November 23, 2016

Hi Nedy,
Thank you for your kind words! We appreciate your business and your magical review! Happy Holidays!!
Laura

by - Verified Customer October 04, 2016

They were extremely helpful and understanding towards my situation when it came to repairing my vehicle and found the best possible ways to lower costs while maintaining the quality of the repairs.

Reply from Automotive Car Care Center – by aieaautocarcare November 23, 2016

Hi Daniel,
Thank you for your magical review! We strive to save customer's time & money.
We have earned RepairPal Certification based on high quality and fair prices.
Wishing you Happy Holidays!!
Laura

by September 27, 2016

Timely and reasonably priced.

Reply from Automotive Car Care Center – by aieaautocarcare November 23, 2016

Thank you!
At our shop we try our best with each vehicle that comes in.
We thank you for your Five-Star review! Happy Holidays!!
Laura

by - Verified Customer September 20, 2016

They are quick and professional.

Reply from Automotive Car Care Center – by aieaautocarcare November 23, 2016

Hi Rogelio,
Thank you for your review. We are quick and professional 99% of the time.
Sometimes, we are short-handed and might not live up to our standard.
Happy Holidays!
Laura

by - Verified Customer August 30, 2016

Awesome & Quick!

Reply from Automotive Car Care Center – by aieaautocarcare September 09, 2016

Hi Jocelyn,
Thank you for your Five Stars review! Love those two powerful words!
Laura

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by - Verified Customer August 19, 2016

Everyone was very friendly!

Reply from Automotive Car Care Center – by aieaautocarcare September 09, 2016

Hi Chris,
Thank you for you Five Stars review! We appreciate your business very much.
Check out our new website: aieaauto.com also our YouTube videos, search for "Automotive Car Care Center." Background music played by me and my former classmates, professor and his wife.
Laura

by August 19, 2016

Quick and does quality work. Bit expensive

Reply from Automotive Car Care Center – by aieaautocarcare September 10, 2016

Hi,
Thank you for your review and we appreciate your business.
I know our price is a fair price for being in the shopping center. And when compare to dealership, our price is less. Sometimes, time is money also; quality work is priceless!
Laura

by - Verified Customer August 10, 2016

Everything went well, but i would always recommend a DIY for easy maintenance. The good thing is they find a cheaper part and ask if i want that installed but labor is pretty much the same anywhere else, it's by the book.

Reply from Automotive Car Care Center – by aieaautocarcare September 09, 2016

Hi Kevin,
Thank you for your almost Five Stars review! I agree that customers should DIY for easy maintenance.Check out our website: aieaauto.com for Tips. At our shop we spend time to find less expensive parts for our customers.
Laura

by - Verified Customer July 27, 2016

I've already sent 3 other people to the shop as a result of my experience there.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Earl,
Thank you for your wonderful review! We appreciate your business and referrals!You are the best!
Laura

by - Verified Customer July 27, 2016

Enjoyed them finding out what's wrong with my car than sending me to someone else

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Francine,
I go to our shop on Saturdays. And on weekdays I work from home, helping my husband, Roy managing PR and our advertising programs since 5/28/2015.
Sometimes, identifying problems is not easy. It takes time and money. It's much easier to send you to someone else. But at our shop we try our best with each vehicle. Thank you for your enjoyable review and business! Laura

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by - Verified Customer July 13, 2016

Got everything fixed at a reasonable price. Solid work.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Keith,
Thank you for your fabulous review! We appreciate your business!
Laura

by June 18, 2016

Very nice

Reply from Automotive Car Care Center – by aieaautocarcare August 23, 2016

Thank you.
Laura

by - Verified Customer June 10, 2016

Not only were they able to fit me in last minute when I broke down on the other side of town from my house, they got the work done the same day (before the time they had estimated) and at the price they quoted. Saved my butt big time and extremely pleasant to work with. Would absolutely recommend them.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Jeremiah,
At our shop we really try hard to accommodate our customers. We often under promise and over deliver. We are pleased that we saved your butt big time!
We thank you for posting such a heart-warming review;we appreciate your business!
Laura

by - Verified Customer June 07, 2016

Efficient, friendly, and great service. They explained in detail the repair work to be done.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Laura,
This is my second language and my English name is Laura also.I have been helping my husband, Roy with PR and advertising programs since 5/28/2015. We thank you for your business and awesome review!
Laura

by - Verified Customer June 04, 2016

Very customer-service oriented.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Jason,
Thank you for your kind words. We appreciate your business.
Laura

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by - Verified Customer February 05, 2016

Fast courteous service and reasonable prices.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Marnie,
We try our best each time to fix each vehicle that comes through our shop.
And we do have to charge a fair price to pay for rent and etc.Thank you for your understanding. we appreciate your business and your positive review.
Laura

by - Verified Customer February 02, 2016

Overall, they provided great service. However, they maybe could have checked a couple other things. In my opinion they could have recommended a tune up, since the car runs kind of rough. But I guess they were primarily focused on the main problem that the car had, with the steering and brakes.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Brent,
I agree with you that maybe we could have checked a couple other things. Sometimes, we forgot to recommend additional repairs. Thank you for bring it to our attention.Thank you for your business and kind review.
Laura

by - Verified Customer February 01, 2016

They provide excellent service. They take care of your car promptly, and the prices are reasonable.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Michael,
My husband Roy, Tai and our technicians always try their best each time to fix each vehicle. And we do charge a reasonable price because we have to pay our bills also. Thanks you for your business and wonderful review.
Laura

by - Verified Customer February 01, 2016

Expensive, very expensive. I just think they charge too much, otherwise I would have higher marks, and go up higher to eight or nine.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Mel,
Thank you for your feedback. Our hourly rate is actually lower that dealers.
Unfortunately, we have bills to pay also, such as high rent, payroll, Federal tax, and State tax etc. Thank you for your business.
Laura

by - Verified Customer January 29, 2016

I can't get as much from the dealer or Triple A, and inevitably Triple A is backed by them so I trust them. lower than the dealership always They are backed by Triple A, who provide my auto insurance, so I trust them without reservation. Their estimates almost always come in lower than what I can get at the dealership.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Martin,
We just recently added "BBB Hawaii Accredited A+" to our name. I'm very proud of my husband and our technicians. Thank you for your super review! Thank you for your business.
Laura

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by January 28, 2016

The shop is good, but they failed to tell me that the adjustment would affect the parking light. The parking light will always stay on now, I have to take it back to get it checked.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Thank you for your feedback. Sorry about the inconvenience. Thank you for your business.
Laura

by - Verified Customer January 23, 2016

Fast service, great customer service.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Ross,
Fast service and great customer service, those are beautiful words that you use to describe our shop. Thank you for your business.
Laura

by - Verified Customer January 21, 2016

They have great service, and they are very knowledgeable on the type of services that they provide. They have definitely made me want to come back.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Isaiah,
My husband Roy has over 50 years of auto repair experience. Together with Tai and our technicians combined knowledge is unbelievable! Still there is so much to learn. Thank you for your great review and your business.
Laura

by January 20, 2016

They have always done a great job for us, they are very honest.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Thank you for your great review and thank you for your business.
Laura

by - Verified Customer January 16, 2016

I trust them and they do a good job.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Nestor,
I trust my husband, Roy completely also. I was once his customer. Thank you for your kind words and your business.
Laura

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by - Verified Customer January 16, 2016

Friendly service, quick repair, good price, comprehensive overview of maintenance issues I should keep an eye on. Stress free experience.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Jeff,
Thank you for your feedback.We appreciate your business.
Laura

by January 15, 2016

I think they did a terrific job, and customer service is great. I like the person Roy and is a very nice customer service person, very helpful. If I had any problems, I would call them again.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Roy is my husband. We are the owner of the shop. Thank you for your awesome review! My husband is 75 years old and will be 76 soon. He is my hero, works 6 days a week,leaves home at 5:20 am and returns at 5:30 pm.
Laura

by - Verified Customer January 12, 2016

They did great service. Very timely. They're very fair. Very friendly and easy to work with.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Robert,
Thank you for your very precise words! We sincerely appreciate it very much.
We also appreciate your business tremendously.
Laura

by - Verified Customer January 12, 2016

They were fast, reasonable job, a little bit expensive. They were fast, and did the work properly.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Jack,
Thank you for your review. We try our best each time with each vehicle.
I don't think we are expensive when compared to dealership. Hope you understand that our rent is very expensive and cost of doing business is very expensive also.
Laura

by - Verified Customer January 09, 2016

Actually the guys are up front and honest. If your vehicle doesn't need serviced they will tell you, if something is wrong, they will tell you up front. If you had something like a major repair, they will tell you ins and outs, and their estimates are accurate. They are honest, good people, all the mechanics are ASC certified. They are all licensed basically. They're on schedule but busy, repair vehicles, pretty quick, and their turn around is pretty good.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Tim,
Thank you for taking time out to write this awesome review! We appreciate your business.
Laura

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by - Verified Customer January 08, 2016

Excellent workmanship / friendly / all around terrific.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Jake,
Super thanks for your powerful 6 words! we sincerely appreciate your positive review and business.
Laura

by December 29, 2015

Great service, same day appointment, competitive pricing.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Thank you for your short and precise review! We appreciate your business very much.
Laura

by - Verified Customer December 15, 2015

Service was well done. Friendly efficient staff.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Lorraine,
Thank you for your sweet review! We appreciate your business greatly.
Laura

by - Verified Customer November 16, 2015

I was treated very well by everyone at the shop. The car's problem was explained clearly and the repair costs matched the estimate exactly. The repairs were done quickly and correctly the first time. Sometimes auto shops treat women with less respect than men. This was NOT the case here. They spoke to me very frankly. I definitely recommend them to anyone with care trouble in Oahu.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Darlene,
Thank you for your fantastic review! My husband Roy, always try to treat every customer well. I was once his customer also and he's got lots of women customers because he is a gentle giant. Thank you for your business.
Laura

by - Verified Customer October 28, 2015

The staff was informative, nice and fair.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Wendi,
My husband Roy , Tai and our technicians combined knowledge is awesome!
Thank you for your nice review and we appreciate your business.
Laura

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by - Verified Customer October 06, 2015

Excellent service, Fast & Friendly staff. Completely satisfied with their work!

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Rob,
Your satisfaction means a great deal to us! We try every time to provide excellent fast and friendly service. Thank you for your super review and your business.
Laura

by October 03, 2015

They forgot to do part of requested service.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Thank you for your feedback. We will try harder not to forget. Thank goodness, it does't happen often.There must be a reason for it to happen that day.Please forgive us.
Laura

by - Verified Customer August 20, 2015

Service was quick and to the point.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Alan,
I had been to many repair shops in my life before I met my husband, Roy. Shop owner of Automotive Car Care Center. I know we are quick and precise 90% of the time. sometimes, there are situations beyond our control such as parts are not available and have to be ordered from the mainland. Or wrong parts or defective parts etc. Thank you for your business and kind review. Laura

by - Verified Customer June 11, 2015

Not many shops will accept an extended warranty, but they did. The techs are all friendly and they fixed all issues I had on 2002 ISUZU.

Reply from Automotive Car Care Center – by aieaautocarcare August 11, 2016

Hi Shinji,
We are one of the best shop in town! we just recently added BBB Hawaii Accredited A+ to our name. Thank you for your great review and thank you for your business.
Laura

2 verified customers did not leave comments but provided these ratings:
by Amadeo
by Mcmillion
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