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Autohaus

1502 West 7th Avenue, Eugene, OR 97402 Map & directions

Call Now: (541) 228-9717

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About Autohaus

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
97
Technical Ability (?)
93
Tools & Equipment (?)
93
Customer Service (?)
98
Customer Conveniences (?)
18 months / 18,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Autohaus has been serving the Eugene area since 1988. We found this shop not only performs professional repairs but is also very environmentally conscious. They are ECO Certified by the city of Eugene and their shop is partially powered by their own solar panels on the roof. Current manager Jesse Wilson has over 21 years of industry experience, all of which has been with Autohaus. He has a very talented group of technicians with over 53 years of combined experience and all hold their ASE Master Certifications. They have some of the industries best tools to help repair your car properly and back their work up with a 18 Month 18,000 mile warranty. For your convenience they also offer a local shuttle service, early bird/after hours drop-off, free WiFi internet access, both loaner and rental cars

Message from the Shop

We’re dedicated, devoted, and determined to provide the very best service for German vehicles- some of the most sophisticated on the road. You know how to drive one; we know how to service one.

The Autohaus team has accumulated more than 90 years in business, 80,000 service and countless hours of training. What’s the number one lesson we’ve learned?

That it all means nothing if you don’t treat you as the very first customer to enter our shop!

There’s one more thing we value more than your business is your trust. We don’t make the news; we just give you the news. Good or bad, we give you the facts with integrity and honesty.

We have factory scan tools to communicate with your car’s on-board computer: real-life expert ASE Certified technicians, who draw on an average tenure of more than 13 years to interrupt, compare, analyze, and understand a problem. So you have options, estimates, and recommendations before authorizing us to proceed.

We offer a clean reception area

Auto Makes We Service

Audi BMW Mercedes-Benz
Mini Porsche Smart
Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Smog/Emissions Testing Timing Belts

Amenities

AAA Member Discount Coffee Early Bird Dropoff Heated Waiting Room
Loaner Car Shuttle Towing Warranty Accepted
Wireless Internet

Customer Reviews 13 verified reviews (18 total)

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Autohaus
Verified Customer
March 29, 2013

Customer service is great and it was perfect. The cost of repair was less than estimated. Excellent service. Jesse and the gang are the best.

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Autohaus
Verified Customer
March 27, 2013

They hit all the buttons. They stay at or below their quoted price. It's done right the first time. I just can't say enough about them.

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Autohaus
Verified Customer
March 25, 2013

I'd gladly go back there.

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Autohaus
Verified Customer
March 19, 2013

When I took my car in, they told me certain things were wrong. They didn't get it fixed the first time.

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Autohaus
Verified Customer
March 15, 2013

I would just say the staff is friendly and knowledgable. They always try to get it done when you need it by. They are the best place to take European cars.

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Autohaus
Verified Customer
March 13, 2013

They were very reasonable and timely on the repair. I definitely would recommend for anyone who has a european car in the Eugene Spring Fields metropolitan area.

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Autohaus
Verified Customer
March 12, 2013

I've been dealing with Autohaus for over twenty years. I'm extremely happy with them. They are great, easy to work with, and very polite. The manager is excellent. He is always willing to help and listen to my problems. He will offer a loaner car. He guarantees to fix anything and I can bring my car back with the warranty and have it fixed for free.

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Autohaus
Verified Customer
March 12, 2013

I keep having to take my car in just because of the type of car I have. I keep going back because of the level of customer service they have.

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Autohaus
Verified Customer
March 06, 2013

I thought they were honest, reasonably priced, and knowledgeable.

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Autohaus
Verified Customer
March 06, 2013

Since I own an uncommon car, it was nice to have a repair shop that was willing to work on such a car and do such excellent work.

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Autohaus
Verified Customer
March 04, 2013

My experience was great. Very fair. Great price. Very suprised at how reasonable my bill was.

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Autohaus
Verified Customer
March 01, 2013

If you have a German car, it's a very good place to go. If you want to save a pretty penny I'd go there everytime you need repairs.

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Autohaus
Verified Customer
February 28, 2013

They are fast and friendly. They get what you need done. No hassle.

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Autohaus
February 21, 2013

Friendly / knowledgeable staff, quick scheduling and repair times. Loaner service is top notch, no hassles. Decent pricing.

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Autohaus
February 05, 2013

Very knowledgable staff and the professionalism is impeccable. To top it off the repair was done properly the first time! If you care about your European car, in the Eugene/Spfld metro area this is the place to go... I've tried them all! Autohaus gets it done.

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Autohaus
February 03, 2013

Simply the best auto repair shop I have ever experienced. Smart, fair, and friendly folk. Money spent is wisely invested here!!!!

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Autohaus
February 01, 2013

Autohaus is a professional and quality shop. I truly enjoy working with Jesse and their entire team. They go the extra mile and I highly recommend them for any of your service or repair needs.

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Autohaus
February 01, 2013

Service at AutoHaus is always friendly and professional. I've taken my Audi TT there for 7 years and have never had any issues. Repairs are done well and always within the time promised. Customers are made to feel very welcome. I highly recommend.

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Hours of Operation
Mon - Fri:8:00am to 5:30pm
Call Now:

(541) 228-9717

Auto Repair Experience

  1. Jesse Wilson, Manager
  2. Established 1988
  3. 3 Auto Repair Mechanics on Staff
  4. 3 ASE Master Auto Technicians
  5. 53 Years of Car Repair Experience