» » » Auto Surgeon, Inc.

Auto Surgeon, Inc.

1820 E Kalamazoo St, Lansing, MI 48912 Map & directions

Call Now: (517) 618-9109

See more real customer reviews

About Auto Surgeon, Inc.

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
98
Technical Ability (?)
92
Tools & Equipment (?)
96
Customer Service (?)
95
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Auto Surgeon of Lansing has been a member of the community since 1988. It was established by William Belonge, a very experienced ASE Certified technician. William takes pride in his shop and in his ability to provide good quality auto repair at a fair price. He doesn't claim to be the least expensive in town, his commitment is to provide you with an experience that will keep you from becoming a one time customer. He is looking to build long term relationships with his customers. The crew at this RepairPal Certified shop is very experienced, they attend on going training to make sure they stay up to date on the latest technologies in the industry. An investment has been made in some of the best automotive tools and computer diagnostic equipment available to ensure that accurate and professional repairs are made to your modern vehicles. They back their work with a 24-month / 24,000-mile warranty. Local shuttle service, loaner vehicles, early bird drop off, and a clean comfortable waiting area are available for your comfort and convenience.

Message from the Shop

In business since 1988 - Napa Auto Care Center. Friendly, honest auto repair that cares about their customers.

Auto Makes We Service

Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hyundai Jeep Kia
Lincoln Mazda Mercury
Mitsubishi Nissan Pontiac
Saab Saturn Subaru
Toyota Volkswagen Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Oil Change & Lube
Scheduled Maintenance Service & Repair Smog/Emissions Testing Timing Belts
Transmission Repair

Amenities

Early Bird Dropoff Heated Waiting Room Service Guarantee Shuttle
Towing Warranty Accepted

Customer Reviews 37 verified reviews

Sort by: Date | Helpful
Auto Surgeon, Inc.
Verified Customer
March 13, 2014

They provide excellent and honest service.

Flag This
Auto Surgeon, Inc.
Verified Customer
March 24, 2014

I got really good service, it was quick and it was a good price! I was extremely satisfied!

Flag This
Auto Surgeon, Inc.
Verified Customer
March 12, 2014

Quality work.

Flag This
Auto Surgeon, Inc.
Verified Customer
March 07, 2014

The staff showed genuine concern for my safety and gave me advice on my next course of action, as well as timely service.

Flag This
Auto Surgeon, Inc.
Verified Customer
March 06, 2014

Great fast honest service.

Flag This
Auto Surgeon, Inc.
Verified Customer
March 05, 2014

They provide very good service, and are personable.

Flag This
Auto Surgeon, Inc.
Verified Customer
March 05, 2014

Friendly, honest service.

Flag This
Auto Surgeon, Inc.
Verified Customer
March 04, 2014

Work was done quickly after receiving a thourough explanation of what the repair was going to entail.

Flag This
Auto Surgeon, Inc.
Verified Customer
March 04, 2014

Honest reliable service.

Flag This
Auto Surgeon, Inc.
Verified Customer
March 04, 2014

The boys at the shop were attentive to what I needed to have done. They diagnosed the problem very quickly. They were sincere and straightforward with me at all time. I was really pleased.

Flag This
Auto Surgeon, Inc.
Verified Customer
March 03, 2014

After twenty years of using the Auto Surgeon, I trust them implicitly.

Flag This
Auto Surgeon, Inc.
Verified Customer
March 03, 2014

I"ve already recommended numerous people to Auto surgeon.

Flag This
Auto Surgeon, Inc.
Verified Customer
February 26, 2014

Great service-honest people.

Flag This
Auto Surgeon, Inc.
Verified Customer
February 24, 2014

Bill & the guys are quick, accessible, fair, and explain their work very well.

Flag This
Auto Surgeon, Inc.
Verified Customer
February 19, 2014

Bill and Brian have been my mechanics for over 20 years.

Flag This
Auto Surgeon, Inc.
Verified Customer
February 19, 2014

Bill always gives fair estimates and good advice for future repairs and PM items. He treats me well and is honest.

Flag This
Auto Surgeon, Inc.
Verified Customer
February 18, 2014

They found that the problem was caused by my ignorance, fixed it and did not charge me for it. Were very honest and very likable

Flag This
Auto Surgeon, Inc.
Verified Customer
February 18, 2014

The work is always done quickly. While he is a little more expensive Bill is extremely honest. If we are not 100% satisfied he always makes it right. He also does a wide range of services thus eliminating the need to take our care to several different businesses.

Flag This
Auto Surgeon, Inc.
Verified Customer
February 17, 2014

I always feel like my vehicle is in good hands. they are quick, reasonable and respectful.

Flag This
Auto Surgeon, Inc.
Verified Customer
February 14, 2014

They took the time to make sure that they found all of the causes behind the problem I was having and to explain everything. Bill took me into the service bay and went through the parts that had failed while showing them to me and explaining what went wrong and why. When it was time for the bill, everything made sense and the price was more than fair and reasonable.

Flag This
Auto Surgeon, Inc.
Verified Customer
February 13, 2014

Very fast and professional service.

Flag This
Auto Surgeon, Inc.
Verified Customer
February 13, 2014

Great customer service, quality work.

Flag This
Auto Surgeon, Inc.
Verified Customer
February 04, 2014

Great service, reasonable price.

Flag This
Auto Surgeon, Inc.
Verified Customer
February 03, 2014

Great service just pricy.

Flag This
Auto Surgeon, Inc.
Verified Customer
January 30, 2014

They provide honest advise and service at reasonable price. Their service is excellent in quality of workmanship.

Flag This
Auto Surgeon, Inc.
Verified Customer
January 23, 2014

They were honest with what needed to be done and what it would cost.

Flag This
Auto Surgeon, Inc.
Verified Customer
January 21, 2014

I have never been disappointed with the service they provide.

Flag This
Auto Surgeon, Inc.
Verified Customer
January 20, 2014

Honest and awesome!

Flag This
Auto Surgeon, Inc.
Verified Customer
January 17, 2014

Bill the owner is very knowledgeable and explains in detail all that may be wrong with your vehicle now or in the future. The technicians are educated in there field and I felt confident that my truck was being serviced in the appropriately.

Flag This
Auto Surgeon, Inc.
Verified Customer
January 17, 2014

They give honest advice.

Flag This
Auto Surgeon, Inc.
Verified Customer
January 15, 2014

Excellent service, total honesty, delightful people . . . what more can I say?

Flag This
Auto Surgeon, Inc.
Verified Customer
January 08, 2014

The staff at the Auto Surgeon are the best!

Flag This
Auto Surgeon, Inc.
Verified Customer
January 03, 2014

I have known Bill for a very long time and trust his work.

Flag This
Auto Surgeon, Inc.
Verified Customer
January 02, 2014

Good service.

Flag This

3 verified customers did not leave comments but provided these ratings:

(3) by 3 verified reviewers
Get Directions to Auto Surgeon, Inc.
Get Directions
RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:30am to 5:30pm
Call Now:

(517) 618-9109

Auto Repair Experience

  1. Bill Belonge , Owner
  2. Established 1988
  3. 3 Auto Repair Mechanics on Staff
  4. 1 ASE Certified Auto Technician
  5. 90 Years of Car Repair Experience