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AutoStream Car Care - Ellicott City

(443) 736-1194
128 Verified Reviews
davidaskwith@verizon.net

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
08:00
14:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M
8:00am to 5:00pm
T
8:00am to 5:00pm
W
8:00am to 5:00pm
Th
8:00am to 5:00pm
F
8:00am to 5:00pm
S
8:00am to 2:00pm

ADDRESS

4755 Dorsey Hall Dr
Ellicott City, MD 21042 USA

AUTO REPAIR EXPERIENCE

  • David Askwith, Owner
  • Established 1999
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 31 Years of Car Repair Experience

AutoStream Car Care - Ellicott City Reviews

OVERALL RATING

128 Verified Reviews
5 stars
(93)
4 stars
(25)
3 stars
(7)
2 stars
(1)
1 star
(2)
by - Verified Customer May 09, 2017

AutoStream did a thorough check of my car and explained everything that needed to be done in detail to me. I was very happy with the quality of service and professionalism. I would highly recommend this shop to anyone needing trustworthy work done.

by - Verified Customer May 09, 2017

I needed a car inspection prior to the sale of my car. The staff was friendly and efficient and the price of service beat the competition.

by - Verified Customer May 08, 2017

No repairs, just a diagnosis. They treated me very well. Thank you.

by - Verified Customer May 03, 2017

First visit, everything was good.

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by - Verified Customer April 27, 2017

They were great.

by - Verified Customer April 25, 2017

This shop has worked on my truck and my wife's car for the last ten years. They continue to do a good job. As far as price goes, they seem reasonable but I do not price shop my car maintenance. Who does?

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by - Verified Customer April 12, 2017

We appreciate the quick and professional service.

by - Verified Customer April 10, 2017

An oil change. Had no problems - thank you!

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by - Verified Customer April 10, 2017

Good job.

by - Verified Customer April 10, 2017

Fair.

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by - Verified Customer April 07, 2017

They did an excellent job!

by - Verified Customer April 06, 2017

Wonderful and respectful staff. Very responsive and patient with explaining things and questions. Even though they were probably very busy, they made us feel like we were the only people they were helping, which is hard to find these days. The repairs to the car, although it has only been a week, appear to have been done to the highest standard as guaranteed by their policy. I am already looking forward to coming back there for my next oil change. Thanks guys!

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by - Verified Customer April 05, 2017

The staff was polite and helpful. However, I arrived promptly for my 10:00 appointment and did NOT expect to wait over 2 hours for my tired to be installed.

by - Verified Customer April 04, 2017

Very friendly staff and timely service. Rental vehicle provided during was a nice bonus. My car is running great!

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by - Verified Customer March 31, 2017

Service was an oil change and tire rotation.

by - Verified Customer March 30, 2017

I will continue to go here.

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by - Verified Customer March 22, 2017

Dave was so professional and courteous both on the phone and in person. Was very impressed that Dave and other young man in the office were wearing ties and looking very business like. We would definitely come back to this shop. My only critique is that we had 4 new tires put on the car and within 2 days of having the car back, 1 tire went completely flat and the other 3 had fallen tire pressure.

by - Verified Customer March 22, 2017

I will certainly come back for more service when needed. It was great that I was set up with transportation while my work was being performed.

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by - Verified Customer March 22, 2017

The guys here were very professional, which is very unlike most shops. That really stood out. You could tell these people care about what they are doing. It was a long drive for me, but well worth it.

by - Verified Customer March 20, 2017

The customer service was top notch. I will definitely go there again.

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by - Verified Customer March 20, 2017

Thanks!

by - Verified Customer March 19, 2017

I had tire trouble and had no appointment. They fixed the problem and I got an oil change that I needed. They were very professional, efficient and polite. I will definitely return.

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by - Verified Customer March 16, 2017

Everyone went above and beyond to help me and address my repair needs even though they were already very busy. Friendly, professional, and customer service was excellent.

by - Verified Customer March 16, 2017

Everyone was very polite and I was very pleased with the over all service. My truck was not ready when I went to pick it up. However, the team stayed until 7:00 pm to make sure I got my truck that day. I know they have families and a life outside of work and I truly appreciated that. I believe Abe was the name of the technician that stayed late to finish my truck up. The manager and everyone there was awesome. I would recommend AutoStream in Ellicott City to family and friends.

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by - Verified Customer March 16, 2017

Mike and Kevin were exceptional.

by - Verified Customer March 10, 2017

I went in for an oil change, after finding my usual auto shop I went to changed and made me skeptical of the work being done. They not only changed the oil but inspected the car for other maintenance that should be done (or should have already been done by the other shop but wasn't). They were very thorough but didn't pressure me into additional services that day.

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by - Verified Customer March 10, 2017

Great experience from A-Z! I will return and I will refer this shop to all family and friends.

by - Verified Customer March 09, 2017

I really want to thank David and the staff for the excellent work that they did on my car. My car has very high mileage and the staff at Auto Stream have kept it going for me for many years. Thank you so much!

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by - Verified Customer March 07, 2017

There were initial issues, which the shop indicated as their error. They accepted responsibility and didn't charge for some of the labor and discounted materials cost. Explained all to me and I felt treatment and cost were fair.

by - Verified Customer March 05, 2017

Definitely will use them again.

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by - Verified Customer March 02, 2017

It seems for the amount of work I had done, a discount would have been offered.

by - Verified Customer February 28, 2017

I came out of the grocery store to a dead battery... fortunately the AutoStream Car Care was within walking distance. They immediately sent someone over with a battery charger to start it... I drove over to their garage for testing to be sure that was the part needed and they fit me into their schedule, switching out the bad battery for a new one, available in stock. All this was done in less than an hour so I was able to keep an important business appointment that afternoon. Can't say enough good things about their helpfulness and quality of care.

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by - Verified Customer February 27, 2017

I had an extreme case of transmission failure, which basically left my care on life support. The people at AutoStream were extremely supportive of my predicament. They supplied me with a variety of choices and did extensive research on how to repair the car at a reasonable price. They did not pressure me on what decision I should make but helped me sort out the choices. I would definitely be back and refer them to everybody. Great job.

by - Verified Customer February 24, 2017

David and his staff were outstanding. They treated me with respect and took care of my car in a very timely manner. I will definitely consider AutoStream Car Care for future car services.

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by - Verified Customer February 22, 2017

My first time going to this location. I usually go to the Columbia location for service. This location was close to work. The air pressure light went on in the car. I had put air in the tires and the light was still on. The mechanic found a nail. They explained how the tire could be repaired and within 30 minutes I was in and out of location and back to work.

by - Verified Customer February 22, 2017

Vehicle inspection was completed in a timely manner. Communications were great and repairs were well done.

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by - Verified Customer February 14, 2017

Good experience.

by - Verified Customer February 14, 2017

My Highlander tailgate was jammed and technician Joe fixed it in 10 minutes.

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by - Verified Customer February 14, 2017

Good.

by - Verified Customer January 31, 2017

Great place! Will definitely go back.

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by - Verified Customer January 27, 2017

Kelly explained to me what to look at when buying tires and didn't pressure me to buy tires through AutoStream, she just wanted to make sure I got what I needed. It was a great experience all around, from front office to the garage, everyone was always willing to answer my questions and explain what they were seeing and why they had concerns. They also told me what I should keep an eye on, but didn't need fixed right now and what I can do at home to help prolong the life of certain components etc. Great place, great service.

by - Verified Customer January 26, 2017

This was a complex issue to identify. There was an issue initially. However, work continued and it was rectified. Kelly and Joe both did an excellent job with their thoroughness, and in explaining the repairs. I was very impressed with both.

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by - Verified Customer January 25, 2017

I won't take my car anywhere else because there's no high pressure as far as what preventative measures need to be taken for your safety. I love AutoStream, Kelly, the mechanics and their high quality service...Thank you!

by - Verified Customer January 24, 2017

Great service. Price wasn't the greatest but that comes with the need.

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by - Verified Customer January 23, 2017

Kelly is amazing and goes above and beyond to make her customers feel welcome and at ease when dealing with car issues! AutoStream is the best car center I've dealt with in 30 years of owing a car. I highly recommend AutoStream to anyone who is looking for integrity and quality of work.

by - Verified Customer January 20, 2017

I cannot speak more highly of the team at AutoStream. They are so friendly, always take good care of my vehicle, never pressure me or talk over my head, and always fit me in when I have a problem with my car. I tell all my friends and family to go to AutoStream!

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by - Verified Customer January 20, 2017

Manager explained the charges very patiently.

by - Verified Customer January 18, 2017

Kelly and her team did an outstanding job taking care of my vehicle. I do not mind boasting about the excellent experience I had going to the shop. Not only did I get what I wanted, but also saved over $600!! Thank you so much again!!

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by - Verified Customer January 13, 2017

I love the staff just awesome!!

by - Verified Customer January 05, 2017

Kelly is excellent at explaining what repairs are being performed and why. The work done is very good. They treat customers very well and understand that their business depends on your satisfaction and the quality of their work.

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by - Verified Customer January 03, 2017

Excellent service, as always!

by - Verified Customer January 03, 2017

Simply put, I trust them, and they've earned a customer for life, along with all the referrals I can send.

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by - Verified Customer December 29, 2016

Was introduced to Autostream via Groupon. I continue to go back. The staff is knowledgeable, as well as friendly. They have loaners available, if you are desperate! Highly recommend them.

by - Verified Customer December 29, 2016

Work performed consisted of MD safety inspection.

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by - Verified Customer December 28, 2016

Kelly and her team are always professional and go out of their way to make sure the customer has had a good experience.

by - Verified Customer December 28, 2016

Great service ... AS ALWAYS!!!

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by - Verified Customer December 19, 2016

Kelly is the best!

by - Verified Customer December 18, 2016

Best repair shop ever. Honest. Good work. Explain everything and a pleasure to work with. Five stars.

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by - Verified Customer December 18, 2016

I get incredibly good, reliable service at the AutoStream in Ellicott City, MD. The mechanics do excellent work and I can't say enough good things about Kelly at the front desk. She is amazing - considerate - helpful and always goes above and beyond. Thank you for taking such good care of our car, my husband, and me.

by - Verified Customer December 15, 2016

Great Job and Great Service!

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by - Verified Customer December 14, 2016

They were great.

by - Verified Customer December 13, 2016

When I dropped my car off, I specifically mentioned that my o2 sensor code had gone off the check engine light came on within a day or 2 of picking my car up and the code came back as the o2 sensor again.

Also, the technician never called on Saturday to update me on my car, as was promised. Not a big deal, but it was a little hassle to work out getting my wife and me to work on Monday.

However, I do appreciate the staff doing their best to track down parts and fix what they did fix. Thanks and Happy Holidays

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by - Verified Customer December 11, 2016

Got oil changed but the multi point inspection wasn't performed so I don't know what the status is on everything else. I paid for the oil change which includes that. In retrospect they were slammed with customers. I'd still come back based on the fact that I trust them.

by - Verified Customer December 08, 2016

Kelly was awesome! I moved here from Michigan and she assisted me with getting my car Maryland ready. I would highly recommend AutoStream.

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by - Verified Customer December 07, 2016

My experience is I know the Automotive Service Manager and know I will get a reasonable price and her customer service skills and know I will not get rip off with the services offered to me as a very dedicated and a very loyal customer and comes back because of this and make my service appointments by phone calls which is very important to me and getting me into their schedule book and like receiving email message prior to this.

by - Verified Customer December 07, 2016

Overall, great experiences with only a few problems. Most recently, a new woman called to tell me that my oil change was finished. She then asked me if I wanted to get ____ done. She didn't explain what ____ was and just told me the price when asked which was over $500. For people like me who know nothing about cars, I need a walk through of what is needed, especially when it is an expensive service. Kelly was also really good with this, but the new people haven't been doing this. I also didn't get a print out of my complementary inspection that I always get when I have my oil changed. I really liked those, I hope it was just an oversight. Thanks

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by - Verified Customer December 06, 2016

Fantastic experience at AutoStream every time - so happy to have a shop that I trust that is available when I need them!

by - Verified Customer December 04, 2016

Kelly and her staff do a wonderful job.

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by - Verified Customer November 30, 2016

Kelly and the rest of the team are amazing. They explain what needs to be done and I have never have never felt that I was overcharged or offered services that were not needed. I recommend everyone see them when you need your car repaired.

by - Verified Customer November 29, 2016

Great working with the folks at this location.

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by - Verified Customer November 25, 2016

My experience at AutoStream is always pleasant both customer service-wise and cost-wise and this recent time was no exception.

by - Verified Customer November 22, 2016

Polite, professional, prompt and friendly.

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by - Verified Customer November 21, 2016

I will be call AAA to have you removed as a vendor. The repair was not done correctly and I need a new belt. I also was told to have repairs done that were not needed. I will not be returning and won't even buy gas or a stick of gum from your shop.

by - Verified Customer November 21, 2016

Excellent work.

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by - Verified Customer November 20, 2016

Kelly is always extremely helpful and they have gone out of their way time and again to help with discounts and added services. They make us feel like our family is more important than making a sale - we take all our cars there!

by - Verified Customer November 20, 2016

Had brake work done, everything was explained thoroughly and the work was performed as promised with excellent customer service as always.

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by - Verified Customer November 18, 2016

Thanks

by - Verified Customer November 18, 2016

Good experience.

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by - Verified Customer November 18, 2016

They have the report with pictures to show what is your car condition, that is a win. Pricing is higher than other shops in Baltimore. That is the main consideration for me not sending the car to them. But excellent service.

by - Verified Customer November 10, 2016

The staff at Auto Stream could not have been nicer and more helpful. They quickly and easily helped me with my tires and made additional suggestions about future repairs based on an electronic inspection. They even texted me a 3-D version of the inspection results so I could see what the concerns were. I will definitely return to Auto Stream in the future

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by - Verified Customer November 09, 2016

Nice service !

by - Verified Customer November 06, 2016

The staff was very courteous and knowledgeable and know what to do to keep my car running well.

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by - Verified Customer November 04, 2016

They went above and beyond, ordering a needed part and keeping me informed all the way!

by - Verified Customer November 02, 2016

Kelly is always a pleasure. Thank you for taking time to explain everything to me and providing the best customer service.

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by - Verified Customer November 01, 2016

I am very satisfied and feel like I was treated well.

by - Verified Customer September 26, 2016

I scheduled my service online. Being new to the area, I selected this location because it was walking distance from my home and they advertised that they performed new to MD inspections. I scheduled my service online, submitting preferred dates and times. I didn't hear back for a few days, but did receive a confirmation for the date and time requested. When I showed up for my appointment, I was told that there wasn't an inspector there to provide the service I had requested, so I had to reschedule. I appeared at the rescheduled time, but had to wait for the computer to boot up and for the service representative to figure out how to log-in. Other than the scheduling mix up and having to wait, the actual service done on the car was timely. They even provided a loaner car free of charge.

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by September 21, 2016

Replacement of heater core damaged dash on drivers side. Shop did not acknowledge damage. Shop replaced AC Evac and recharged AC in attempt to get AC working. AC still did not work and the shop reported AC compressor was bad. Shop did not offer to replace AC compressor. Stated there may be other issues..? Very unhappy with high charge for work. Left with no AC plus damaged dash for $1719.76 charge!

by - Verified Customer September 20, 2016

As always, I was treated with care and respect. Everything was explained thoroughly and I left confident that my car had been taken care of in the usual professional way.

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by - Verified Customer September 19, 2016

Great service, friendly, knowledgeable, really helpful staff :) would absolutely recommend.

by - Verified Customer September 09, 2016

Very professional and honest staff. They do the job right at a fair price.

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by September 07, 2016

I had a very good experience with AutoStream in general. on my last visit, I wanted to get the braking pads replaced. When they realized that the work would take longer than their estimate, they then drove me home and later picked me up from home so I don't wait for the car to get done at the shop. Very nice people, good work on the car.

by - Verified Customer August 31, 2016

I have always had very courteous, thorough, honest, and excellent service. Kelly's got a great shop and the techs have always done a wonderful job.

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by - Verified Customer August 29, 2016

They treated me very well.

by - Verified Customer May 30, 2014

They are very accommodating, super helpful and fair.

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by - Verified Customer May 28, 2014

QUICK AND FRIENDLY SERVICE. KNOWLEDGEABLE STAFF!!

by - Verified Customer May 23, 2014

Friendly people, quality repairs/maintenance.

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by - Verified Customer May 23, 2014

Thorough discussion of what needed to be done or not done when my car was being received for service; person at front desk was polite and knowledgeable; work done on time.

by - Verified Customer May 23, 2014

Service was ample and on time.

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by - Verified Customer May 23, 2014

The gentleman at the front desk was very attentive and did a great job fully explaining all of what needed to be done to my vehicle and even showed me how they do the repair that I needed.

by - Verified Customer May 21, 2014

The service was excellent, I was in and out quickly, and the customer service was excellent.

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by - Verified Customer May 19, 2014

Kelly McGergor is the reason that I would recommend Autostream Car Care. Kelly runs a great shop and treats her customers with the utmost care and courtesy.

by - Verified Customer May 19, 2014

Excellent, courteous, prompt service.

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by - Verified Customer May 16, 2014

Very helpful & quick.

by - Verified Customer May 15, 2014

No one's perfect, but I like how they conduct business and the way they treat me.

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by - Verified Customer May 05, 2014

Good service. A little pricey.

by - Verified Customer May 02, 2014

Customer service was exemplary!

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by - Verified Customer May 01, 2014

Fast service, friendly people.

by - Verified Customer April 26, 2014

Good service & polite, work needed was repaired properly.

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by April 23, 2014

Brandon and Kelly are fair and do good work.

by - Verified Customer April 18, 2014

Your auto Service Manager is excellent! Better than satisfied with service work. Also, you understand that customer service is IMPORTANT!

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by - Verified Customer April 18, 2014

Great service and the loaner car was very convenient.

by April 17, 2014

Very prompt and courteous service.

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by - Verified Customer April 17, 2014

Great service and great price.

by - Verified Customer April 12, 2014

Friendly staff and very efficient.

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by April 11, 2014

Friendly customer service and great value.

by - Verified Customer April 07, 2014

Satisfied with service.

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by April 02, 2014

There are a few dents on the windshield after change. They sub-contracted to the third party.

by - Verified Customer March 28, 2014

Prompt service, excellent explanations of the mechanical problems in layman's terms complete with emailed pictures, very competitive pricing. Car now runs great.

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by - Verified Customer March 26, 2014

Service was great & done on time, warranty is great, and price is inline.

by - Verified Customer March 24, 2014

Great customer service.

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by - Verified Customer March 22, 2014

Good prices and honest service. Told me what was wrong and gave a number of options.

by - Verified Customer March 17, 2014

Very nice people.

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by - Verified Customer March 13, 2014

They do great work.

by - Verified Customer March 08, 2014

Very straight forward approach - Didn't ask me to come back for an estimate - Explained what was wrong and how much would it cost.

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by - Verified Customer March 06, 2014

This is the second bad experience I've had at this AutoStream location. They gave me a promotional "VIP" coupon with two free oil changes after I bought 2 Groupon deals from them. When I used it last, they marked off both of them rather than just the one I was using. They marked it off with the date of my last oil change. Dishonest. The last bad experience left me with a missing lug nut and my air filter sticking out of the housing (noticed because my car was very loud and wouldn't drive right).

3 verified customers did not leave comments but provided these ratings:
by Stephen, Ken
by Nestor

RepairPal Scorecard
93
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
Asset 37
Local Lifetime
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
90
CUSTOMER SERVICE
90
CUSTOMER AMENITIES
94

AutoStream Car Care of Ellicott City is a highly qualified ASE Blue Seal shop. Only about 5% of the automotive shops in the country achieve this coveted honor of excellence. This RepairPal Certified auto shop is not only very technically qualified, our recent review of their customers also showed they are also very customer friendly. This team was described as straight forward, polite, courteous, and exemplary. Training is a priority for this ASE Certified crew. They take the time attend some of the some of the best automotive training available. This training, coupled with the necessary automotive tools and computer diagnostic equipment make this a great place for you and your modern vehicle. The work performed here is backed by a limited lifetime warranty for your peace of mind. Loaner vehicles, shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • AAA Member Discount
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Heated Waiting Room
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Wireless Internet
+ More

AFFILIATIONS

  • ASE Blue Seal
  • NAPA
  • iATN

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to AutoStream Car Care - Ellicott City

Asset 71
HIGH QUALITY REPAIRS
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Asset 72
TRANSPARENT PRICING
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