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AutoStream Car Care - Ellicott City

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davidaskwith@verizon.net
4755 Dorsey Hall Dr
Ellicott City, MD 21042 USA
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CLOSED NOW
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8:00am to 5:00pm
CLOSED NOW
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8:00am to 2:00pm
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8:00am to 5:00pm
Su
Closed
Th
8:00am to 5:00pm
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8:00am to 5:00pm
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8:00am to 5:00pm
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8:00am to 5:00pm
Call now:
(443) 736-1194
87 Verified Reviews

Auto Repair Experience

  • David Askwith, Owner
  • Established 1999
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 31 Years of Car Repair Experience
RepairPal Scorecard

AutoStream Car Care of Ellicott City is a highly qualified ASE Blue Seal shop. Only about 5% of the automotive shops in the country achieve this coveted honor of excellence. This RepairPal Certified auto shop is not only very technically qualified, our recent review of their customers also showed they are also very customer friendly. This team was described as straight forward, polite, courteous, and exemplary. Training is a priority for this ASE Certified crew. They take the time attend some of the some of the best automotive training available. This training, coupled with the necessary automotive tools and computer diagnostic equipment make this a great place for you and your modern vehicle. The work performed here is backed by a limited lifetime warranty for your peace of mind. Loaner vehicles, shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Details

Auto Repair Experience

  • David Askwith, Owner
  • Established 1999
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 31 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • AAA Member Discount
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Heated Waiting Room
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Wireless Internet

Affiliations

  • ASE Blue Seal
  • NAPA
  • iATN

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

86 Verified Reviews
5 stars
(62)
4 stars
(15)
3 stars
(6)
2 stars
(1)
1 star
(2)
by - Verified Customer January 26, 2017

This was a complex issue to identify. There was an issue initially. However, work continued and it was rectified. Kelly and Joe both did an excellent job with their thoroughness, and in explaining the repairs. I was very impressed with both.

by - Verified Customer January 31, 2017

Great place! Will definitely go back.

by - Verified Customer January 27, 2017

Kelly explained to me what to look at when buying tires and didn't pressure me to buy tires through AutoStream, she just wanted to make sure I got what I needed. It was a great experience all around, from front office to the garage, everyone was always willing to answer my questions and explain what they were seeing and why they had concerns. They also told me what I should keep an eye on, but didn't need fixed right now and what I can do at home to help prolong the life of certain components etc. Great place, great service.

by - Verified Customer January 24, 2017

Great service. Price wasn't the greatest but that comes with the need.

by - Verified Customer January 20, 2017

I cannot speak more highly of the team at AutoStream. They are so friendly, always take good care of my vehicle, never pressure me or talk over my head, and always fit me in when I have a problem with my car. I tell all my friends and family to go to AutoStream!

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by - Verified Customer January 25, 2017

I won't take my car anywhere else because there's no high pressure as far as what preventative measures need to be taken for your safety. I love AutoStream, Kelly, the mechanics and their high quality service...Thank you!

by - Verified Customer January 23, 2017

Kelly is amazing and goes above and beyond to make her customers feel welcome and at ease when dealing with car issues! AutoStream is the best car center I've dealt with in 30 years of owing a car. I highly recommend AutoStream to anyone who is looking for integrity and quality of work.

by - Verified Customer January 20, 2017

Manager explained the charges very patiently.

by - Verified Customer January 18, 2017

Kelly and her team did an outstanding job taking care of my vehicle. I do not mind boasting about the excellent experience I had going to the shop. Not only did I get what I wanted, but also saved over $600!! Thank you so much again!!

by - Verified Customer January 13, 2017

I love the staff just awesome!!

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by - Verified Customer January 05, 2017

Kelly is excellent at explaining what repairs are being performed and why. The work done is very good. They treat customers very well and understand that their business depends on your satisfaction and the quality of their work.

by - Verified Customer December 28, 2016

Great service ... AS ALWAYS!!!

by - Verified Customer January 03, 2017

Excellent service, as always!

by - Verified Customer January 03, 2017

Simply put, I trust them, and they've earned a customer for life, along with all the referrals I can send.

by - Verified Customer December 29, 2016

Work performed consisted of MD safety inspection.

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by - Verified Customer December 14, 2016

They were great.

by - Verified Customer December 29, 2016

Was introduced to Autostream via Groupon. I continue to go back. The staff is knowledgeable, as well as friendly. They have loaners available, if you are desperate! Highly recommend them.

by - Verified Customer December 28, 2016

Kelly and her team are always professional and go out of their way to make sure the customer has had a good experience.

by - Verified Customer December 18, 2016

Best repair shop ever. Honest. Good work. Explain everything and a pleasure to work with. Five stars.

by - Verified Customer December 15, 2016

Great Job and Great Service!

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by - Verified Customer December 19, 2016

Kelly is the best!

by - Verified Customer December 18, 2016

I get incredibly good, reliable service at the AutoStream in Ellicott City, MD. The mechanics do excellent work and I can't say enough good things about Kelly at the front desk. She is amazing - considerate - helpful and always goes above and beyond. Thank you for taking such good care of our car, my husband, and me.

by - Verified Customer December 08, 2016

Kelly was awesome! I moved here from Michigan and she assisted me with getting my car Maryland ready. I would highly recommend AutoStream.

by - Verified Customer December 11, 2016

Got oil changed but the multi point inspection wasn't performed so I don't know what the status is on everything else. I paid for the oil change which includes that. In retrospect they were slammed with customers. I'd still come back based on the fact that I trust them.

by - Verified Customer December 13, 2016

When I dropped my car off, I specifically mentioned that my o2 sensor code had gone off the check engine light came on within a day or 2 of picking my car up and the code came back as the o2 sensor again.

Also, the technician never called on Saturday to update me on my car, as was promised. Not a big deal, but it was a little hassle to work out getting my wife and me to work on Monday.

However, I do appreciate the staff doing their best to track down parts and fix what they did fix. Thanks and Happy Holidays

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by - Verified Customer December 07, 2016

My experience is I know the Automotive Service Manager and know I will get a reasonable price and her customer service skills and know I will not get rip off with the services offered to me as a very dedicated and a very loyal customer and comes back because of this and make my service appointments by phone calls which is very important to me and getting me into their schedule book and like receiving email message prior to this.

by - Verified Customer December 07, 2016

Overall, great experiences with only a few problems. Most recently, a new woman called to tell me that my oil change was finished. She then asked me if I wanted to get ____ done. She didn't explain what ____ was and just told me the price when asked which was over $500. For people like me who know nothing about cars, I need a walk through of what is needed, especially when it is an expensive service. Kelly was also really good with this, but the new people haven't been doing this. I also didn't get a print out of my complementary inspection that I always get when I have my oil changed. I really liked those, I hope it was just an oversight. Thanks

by - Verified Customer December 04, 2016

Kelly and her staff do a wonderful job.

by - Verified Customer November 25, 2016

My experience at AutoStream is always pleasant both customer service-wise and cost-wise and this recent time was no exception.

by - Verified Customer December 06, 2016

Fantastic experience at AutoStream every time - so happy to have a shop that I trust that is available when I need them!

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by - Verified Customer November 30, 2016

Kelly and the rest of the team are amazing. They explain what needs to be done and I have never have never felt that I was overcharged or offered services that were not needed. I recommend everyone see them when you need your car repaired.

by - Verified Customer November 29, 2016

Great working with the folks at this location.

by - Verified Customer November 06, 2016

The staff was very courteous and knowledgeable and know what to do to keep my car running well.

by - Verified Customer November 10, 2016

The staff at Auto Stream could not have been nicer and more helpful. They quickly and easily helped me with my tires and made additional suggestions about future repairs based on an electronic inspection. They even texted me a 3-D version of the inspection results so I could see what the concerns were. I will definitely return to Auto Stream in the future

by - Verified Customer November 21, 2016

I will be call AAA to have you removed as a vendor. The repair was not done correctly and I need a new belt. I also was told to have repairs done that were not needed. I will not be returning and won't even buy gas or a stick of gum from your shop.

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by - Verified Customer November 04, 2016

They went above and beyond, ordering a needed part and keeping me informed all the way!

by - Verified Customer November 02, 2016

Kelly is always a pleasure. Thank you for taking time to explain everything to me and providing the best customer service.

by - Verified Customer November 01, 2016

I am very satisfied and feel like I was treated well.

by - Verified Customer November 09, 2016

Nice service !

by - Verified Customer November 20, 2016

Kelly is always extremely helpful and they have gone out of their way time and again to help with discounts and added services. They make us feel like our family is more important than making a sale - we take all our cars there!

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by - Verified Customer November 18, 2016

Good experience.

by - Verified Customer November 22, 2016

Polite, professional, prompt and friendly.

by - Verified Customer November 21, 2016

Excellent work.

by - Verified Customer November 20, 2016

Had brake work done, everything was explained thoroughly and the work was performed as promised with excellent customer service as always.

by - Verified Customer November 18, 2016

They have the report with pictures to show what is your car condition, that is a win. Pricing is higher than other shops in Baltimore. That is the main consideration for me not sending the car to them. But excellent service.

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by - Verified Customer November 18, 2016

Thanks

by - Verified Customer September 26, 2016

I scheduled my service online. Being new to the area, I selected this location because it was walking distance from my home and they advertised that they performed new to MD inspections. I scheduled my service online, submitting preferred dates and times. I didn't hear back for a few days, but did receive a confirmation for the date and time requested. When I showed up for my appointment, I was told that there wasn't an inspector there to provide the service I had requested, so I had to reschedule. I appeared at the rescheduled time, but had to wait for the computer to boot up and for the service representative to figure out how to log-in. Other than the scheduling mix up and having to wait, the actual service done on the car was timely. They even provided a loaner car free of charge.

by September 21, 2016

Replacement of heater core damaged dash on drivers side. Shop did not acknowledge damage. Shop replaced AC Evac and recharged AC in attempt to get AC working. AC still did not work and the shop reported AC compressor was bad. Shop did not offer to replace AC compressor. Stated there may be other issues..? Very unhappy with high charge for work. Left with no AC plus damaged dash for $1719.76 charge!

by - Verified Customer September 20, 2016

As always, I was treated with care and respect. Everything was explained thoroughly and I left confident that my car had been taken care of in the usual professional way.

by - Verified Customer September 19, 2016

Great service, friendly, knowledgeable, really helpful staff :) would absolutely recommend.

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by - Verified Customer September 09, 2016

Very professional and honest staff. They do the job right at a fair price.

by September 07, 2016

I had a very good experience with AutoStream in general. on my last visit, I wanted to get the braking pads replaced. When they realized that the work would take longer than their estimate, they then drove me home and later picked me up from home so I don't wait for the car to get done at the shop. Very nice people, good work on the car.

by - Verified Customer August 31, 2016

I have always had very courteous, thorough, honest, and excellent service. Kelly's got a great shop and the techs have always done a wonderful job.

by - Verified Customer August 29, 2016

They treated me very well.

by - Verified Customer May 30, 2014

They are very accommodating, super helpful and fair.

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by - Verified Customer May 28, 2014

QUICK AND FRIENDLY SERVICE. KNOWLEDGEABLE STAFF!!

by - Verified Customer May 23, 2014

Friendly people, quality repairs/maintenance.

by - Verified Customer May 23, 2014

Thorough discussion of what needed to be done or not done when my car was being received for service; person at front desk was polite and knowledgeable; work done on time.

by - Verified Customer May 23, 2014

The gentleman at the front desk was very attentive and did a great job fully explaining all of what needed to be done to my vehicle and even showed me how they do the repair that I needed.

by - Verified Customer May 23, 2014

Service was ample and on time.

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by - Verified Customer May 21, 2014

The service was excellent, I was in and out quickly, and the customer service was excellent.

by - Verified Customer May 19, 2014

Kelly McGergor is the reason that I would recommend Autostream Car Care. Kelly runs a great shop and treats her customers with the utmost care and courtesy.

by - Verified Customer May 19, 2014

Excellent, courteous, prompt service.

by - Verified Customer May 16, 2014

Very helpful & quick.

by - Verified Customer May 15, 2014

No one's perfect, but I like how they conduct business and the way they treat me.

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by - Verified Customer May 05, 2014

Good service. A little pricey.

by - Verified Customer May 02, 2014

Customer service was exemplary!

by - Verified Customer May 01, 2014

Fast service, friendly people.

by - Verified Customer April 26, 2014

Good service & polite, work needed was repaired properly.

by April 23, 2014

Brandon and Kelly are fair and do good work.

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by - Verified Customer April 18, 2014

Your auto Service Manager is excellent! Better than satisfied with service work. Also, you understand that customer service is IMPORTANT!

by - Verified Customer April 18, 2014

Great service and the loaner car was very convenient.

by - Verified Customer April 17, 2014

Great service and great price.

by April 17, 2014

Very prompt and courteous service.

by - Verified Customer April 12, 2014

Friendly staff and very efficient.

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by April 11, 2014

Friendly customer service and great value.

by - Verified Customer April 07, 2014

Satisfied with service.

by April 02, 2014

There are a few dents on the windshield after change. They sub-contracted to the third party.

by - Verified Customer March 28, 2014

Prompt service, excellent explanations of the mechanical problems in layman's terms complete with emailed pictures, very competitive pricing. Car now runs great.

by - Verified Customer March 26, 2014

Service was great & done on time, warranty is great, and price is inline.

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by - Verified Customer March 24, 2014

Great customer service.

by - Verified Customer March 22, 2014

Good prices and honest service. Told me what was wrong and gave a number of options.

by - Verified Customer March 17, 2014

Very nice people.

by - Verified Customer March 13, 2014

They do great work.

by - Verified Customer March 08, 2014

Very straight forward approach - Didn't ask me to come back for an estimate - Explained what was wrong and how much would it cost.

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by - Verified Customer March 06, 2014

This is the second bad experience I've had at this AutoStream location. They gave me a promotional "VIP" coupon with two free oil changes after I bought 2 Groupon deals from them. When I used it last, they marked off both of them rather than just the one I was using. They marked it off with the date of my last oil change. Dishonest. The last bad experience left me with a missing lug nut and my air filter sticking out of the housing (noticed because my car was very loud and wouldn't drive right).

1 verified customer did not leave comments but provided this rating:
by Ken
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