AutoStream Car Care - Ellicott City

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davidaskwith@verizon.net
4755 Dorsey Hall Dr
Ellicott City, MD 21042 USA
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17:00
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OPEN NOW
M
8:00am to 5:00pm
OPEN NOW
Th
8:00am to 5:00pm
M
8:00am to 5:00pm
F
8:00am to 5:00pm
T
8:00am to 5:00pm
S
8:00am to 2:00pm
W
8:00am to 5:00pm
Su
Closed
Call now:
(443) 736-1194
40 Verified Reviews

Auto Repair Experience

  • David Askwith, Owner
  • Established 1999
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 31 Years of Car Repair Experience
RepairPal Scorecard

AutoStream Car Care of Ellicott City is a highly qualified ASE Blue Seal shop. Only about 5% of the automotive shops in the country achieve this coveted honor of excellence. This RepairPal Certified auto shop is not only very technically qualified, our recent review of their customers also showed they are also very customer friendly. This team was described as straight forward, polite, courteous, and exemplary. Training is a priority for this ASE Certified crew. They take the time attend some of the some of the best automotive training available. This training, coupled with the necessary automotive tools and computer diagnostic equipment make this a great place for you and your modern vehicle. The work performed here is backed by a limited lifetime warranty for your peace of mind. Loaner vehicles, shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Details

Auto Repair Experience

  • David Askwith, Owner
  • Established 1999
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 31 Years of Car Repair Experience

Specialties

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair

Amenities

  • AAA Member Discount
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Heated Waiting Room
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Wireless Internet

Affiliations

  • ASE Blue Seal
  • NAPA
  • iATN

Makes We Serve

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Reviews

Overall Rating

40 Verified Reviews
by - Verified Customer September 26, 2016

I scheduled my service online. Being new to the area, I selected this location because it was walking distance from my home and they advertised that they performed new to MD inspections. I scheduled my service online, submitting preferred dates and times. I didn't hear back for a few days, but did receive a confirmation for the date and time requested. When I showed up for my appointment, I was told that there wasn't an inspector there to provide the service I had requested, so I had to reschedule. I appeared at the rescheduled time, but had to wait for the computer to boot up and for the service representative to figure out how to log-in. Other than the scheduling mix up and having to wait, the actual service done on the car was timely. They even provided a loaner car free of charge.

by September 21, 2016

Replacement of heater core damaged dash on drivers side. Shop did not acknowledge damage. Shop replaced AC Evac and recharged AC in attempt to get AC working. AC still did not work and the shop reported AC compressor was bad. Shop did not offer to replace AC compressor. Stated there may be other issues..? Very unhappy with high charge for work. Left with no AC plus damaged dash for $1719.76 charge!

by - Verified Customer September 20, 2016

As always, I was treated with care and respect. Everything was explained thoroughly and I left confident that my car had been taken care of in the usual professional way.

by - Verified Customer September 19, 2016

Great service, friendly, knowledgeable, really helpful staff :) would absolutely recommend.

by - Verified Customer September 09, 2016

Very professional and honest staff. They do the job right at a fair price.

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by September 07, 2016

I had a very good experience with AutoStream in general. on my last visit, I wanted to get the braking pads replaced. When they realized that the work would take longer than their estimate, they then drove me home and later picked me up from home so I don't wait for the car to get done at the shop. Very nice people, good work on the car.

by - Verified Customer August 31, 2016

I have always had very courteous, thorough, honest, and excellent service. Kelly's got a great shop and the techs have always done a wonderful job.

by - Verified Customer August 29, 2016

They treated me very well.

by - Verified Customer May 30, 2014

They are very accommodating, super helpful and fair.

by - Verified Customer May 28, 2014

QUICK AND FRIENDLY SERVICE. KNOWLEDGEABLE STAFF!!

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by - Verified Customer May 23, 2014

Friendly people, quality repairs/maintenance.

by - Verified Customer May 23, 2014

Thorough discussion of what needed to be done or not done when my car was being received for service; person at front desk was polite and knowledgeable; work done on time.

by - Verified Customer May 23, 2014

The gentleman at the front desk was very attentive and did a great job fully explaining all of what needed to be done to my vehicle and even showed me how they do the repair that I needed.

by - Verified Customer May 23, 2014

Service was ample and on time.

by - Verified Customer May 21, 2014

The service was excellent, I was in and out quickly, and the customer service was excellent.

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by - Verified Customer May 19, 2014

Kelly McGergor is the reason that I would recommend Autostream Car Care. Kelly runs a great shop and treats her customers with the utmost care and courtesy.

by - Verified Customer May 19, 2014

Excellent, courteous, prompt service.

by - Verified Customer May 16, 2014

Very helpful & quick.

by - Verified Customer May 15, 2014

No one's perfect, but I like how they conduct business and the way they treat me.

by - Verified Customer May 05, 2014

Good service. A little pricey.

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by - Verified Customer May 02, 2014

Customer service was exemplary!

by - Verified Customer May 01, 2014

Fast service, friendly people.

by - Verified Customer April 26, 2014

Good service & polite, work needed was repaired properly.

by April 23, 2014

Brandon and Kelly are fair and do good work.

by - Verified Customer April 18, 2014

Your auto Service Manager is excellent! Better than satisfied with service work. Also, you understand that customer service is IMPORTANT!

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by - Verified Customer April 18, 2014

Great service and the loaner car was very convenient.

by - Verified Customer April 17, 2014

Great service and great price.

by April 17, 2014

Very prompt and courteous service.

by - Verified Customer April 12, 2014

Friendly staff and very efficient.

by April 11, 2014

Friendly customer service and great value.

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by - Verified Customer April 07, 2014

Satisfied with service.

by April 02, 2014

There are a few dents on the windshield after change. They sub-contracted to the third party.

by - Verified Customer March 28, 2014

Prompt service, excellent explanations of the mechanical problems in layman's terms complete with emailed pictures, very competitive pricing. Car now runs great.

by - Verified Customer March 26, 2014

Service was great & done on time, warranty is great, and price is inline.

by - Verified Customer March 24, 2014

Great customer service.

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by - Verified Customer March 22, 2014

Good prices and honest service. Told me what was wrong and gave a number of options.

by - Verified Customer March 17, 2014

Very nice people.

by - Verified Customer March 13, 2014

They do great work.

by - Verified Customer March 08, 2014

Very straight forward approach - Didn't ask me to come back for an estimate - Explained what was wrong and how much would it cost.

by - Verified Customer March 06, 2014

This is the second bad experience I've had at this AutoStream location. They gave me a promotional "VIP" coupon with two free oil changes after I bought 2 Groupon deals from them. When I used it last, they marked off both of them rather than just the one I was using. They marked it off with the date of my last oil change. Dishonest. The last bad experience left me with a missing lug nut and my air filter sticking out of the housing (noticed because my car was very loud and wouldn't drive right).

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