AutoStream Car Care of Ellicott City is a highly qualified ASE Blue Seal shop. Only about 5% of the automotive shops in the country achieve this coveted honor of excellence. This RepairPal Certified auto shop is not only very technically qualified, our recent review of their customers also showed they are also very customer friendly. This team was described as straight forward, polite, courteous, and exemplary. Training is a priority for this ASE Certified crew. They take the time attend some of the some of the best automotive training available. This training, coupled with the necessary automotive tools and computer diagnostic equipment make this a great place for you and your modern vehicle. The work performed here is backed by a limited lifetime warranty for your peace of mind. Loaner vehicles, shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.
AutoStream Car Care - Ellicott City
Ellicott City, MD 21042 USA
Auto Repair Experience
- David Askwith, Owner
- Established 1999
- 3 Auto Repair Mechanics on Staff
- 2 ASE Certified Auto Technicians
- 31 Years of Car Repair Experience
- Check Engine Light
- Muffler & Exhaust
- Oil Change & Lube
- Roadside Assistance
- Scheduled Maintenance
- Service & Repair
- Timing Belts
- Tire Sales/Repair
- Transmission Repair
- AAA Member Discount
- Child Friendly
- Early Bird Dropoff
- Heated Waiting Room
- Open Saturday
- Service Guarantee
- Wireless Internet
Makes We Serve
- Land Rover
Kelly is excellent at explaining what repairs are being performed and why. The work done is very good. They treat customers very well and understand that their business depends on your satisfaction and the quality of their work.
Great service ... AS ALWAYS!!!
Excellent service, as always!
Simply put, I trust them, and they've earned a customer for life, along with all the referrals I can send.
Work performed consisted of MD safety inspection.
They were great.
Was introduced to Autostream via Groupon. I continue to go back. The staff is knowledgeable, as well as friendly. They have loaners available, if you are desperate! Highly recommend them.
Kelly and her team are always professional and go out of their way to make sure the customer has had a good experience.
Best repair shop ever. Honest. Good work. Explain everything and a pleasure to work with. Five stars.
Great Job and Great Service!
Kelly is the best!
I get incredibly good, reliable service at the AutoStream in Ellicott City, MD. The mechanics do excellent work and I can't say enough good things about Kelly at the front desk. She is amazing - considerate - helpful and always goes above and beyond. Thank you for taking such good care of our car, my husband, and me.
Kelly was awesome! I moved here from Michigan and she assisted me with getting my car Maryland ready. I would highly recommend AutoStream.
Got oil changed but the multi point inspection wasn't performed so I don't know what the status is on everything else. I paid for the oil change which includes that. In retrospect they were slammed with customers. I'd still come back based on the fact that I trust them.
When I dropped my car off, I specifically mentioned that my o2 sensor code had gone off the check engine light came on within a day or 2 of picking my car up and the code came back as the o2 sensor again.
Also, the technician never called on Saturday to update me on my car, as was promised. Not a big deal, but it was a little hassle to work out getting my wife and me to work on Monday.
However, I do appreciate the staff doing their best to track down parts and fix what they did fix. Thanks and Happy Holidays
My experience is I know the Automotive Service Manager and know I will get a reasonable price and her customer service skills and know I will not get rip off with the services offered to me as a very dedicated and a very loyal customer and comes back because of this and make my service appointments by phone calls which is very important to me and getting me into their schedule book and like receiving email message prior to this.
Overall, great experiences with only a few problems. Most recently, a new woman called to tell me that my oil change was finished. She then asked me if I wanted to get ____ done. She didn't explain what ____ was and just told me the price when asked which was over $500. For people like me who know nothing about cars, I need a walk through of what is needed, especially when it is an expensive service. Kelly was also really good with this, but the new people haven't been doing this. I also didn't get a print out of my complementary inspection that I always get when I have my oil changed. I really liked those, I hope it was just an oversight. Thanks
Kelly and her staff do a wonderful job.
My experience at AutoStream is always pleasant both customer service-wise and cost-wise and this recent time was no exception.
Fantastic experience at AutoStream every time - so happy to have a shop that I trust that is available when I need them!
Kelly and the rest of the team are amazing. They explain what needs to be done and I have never have never felt that I was overcharged or offered services that were not needed. I recommend everyone see them when you need your car repaired.
Great working with the folks at this location.
The staff was very courteous and knowledgeable and know what to do to keep my car running well.
The staff at Auto Stream could not have been nicer and more helpful. They quickly and easily helped me with my tires and made additional suggestions about future repairs based on an electronic inspection. They even texted me a 3-D version of the inspection results so I could see what the concerns were. I will definitely return to Auto Stream in the future
I will be call AAA to have you removed as a vendor. The repair was not done correctly and I need a new belt. I also was told to have repairs done that were not needed. I will not be returning and won't even buy gas or a stick of gum from your shop.
They went above and beyond, ordering a needed part and keeping me informed all the way!
Kelly is always a pleasure. Thank you for taking time to explain everything to me and providing the best customer service.
I am very satisfied and feel like I was treated well.
Nice service !
Kelly is always extremely helpful and they have gone out of their way time and again to help with discounts and added services. They make us feel like our family is more important than making a sale - we take all our cars there!
Polite, professional, prompt and friendly.
Had brake work done, everything was explained thoroughly and the work was performed as promised with excellent customer service as always.
They have the report with pictures to show what is your car condition, that is a win. Pricing is higher than other shops in Baltimore. That is the main consideration for me not sending the car to them. But excellent service.
I scheduled my service online. Being new to the area, I selected this location because it was walking distance from my home and they advertised that they performed new to MD inspections. I scheduled my service online, submitting preferred dates and times. I didn't hear back for a few days, but did receive a confirmation for the date and time requested. When I showed up for my appointment, I was told that there wasn't an inspector there to provide the service I had requested, so I had to reschedule. I appeared at the rescheduled time, but had to wait for the computer to boot up and for the service representative to figure out how to log-in. Other than the scheduling mix up and having to wait, the actual service done on the car was timely. They even provided a loaner car free of charge.
Replacement of heater core damaged dash on drivers side. Shop did not acknowledge damage. Shop replaced AC Evac and recharged AC in attempt to get AC working. AC still did not work and the shop reported AC compressor was bad. Shop did not offer to replace AC compressor. Stated there may be other issues..? Very unhappy with high charge for work. Left with no AC plus damaged dash for $1719.76 charge!
As always, I was treated with care and respect. Everything was explained thoroughly and I left confident that my car had been taken care of in the usual professional way.
Great service, friendly, knowledgeable, really helpful staff :) would absolutely recommend.
Very professional and honest staff. They do the job right at a fair price.
I had a very good experience with AutoStream in general. on my last visit, I wanted to get the braking pads replaced. When they realized that the work would take longer than their estimate, they then drove me home and later picked me up from home so I don't wait for the car to get done at the shop. Very nice people, good work on the car.
I have always had very courteous, thorough, honest, and excellent service. Kelly's got a great shop and the techs have always done a wonderful job.
They treated me very well.
They are very accommodating, super helpful and fair.
QUICK AND FRIENDLY SERVICE. KNOWLEDGEABLE STAFF!!
Friendly people, quality repairs/maintenance.
Thorough discussion of what needed to be done or not done when my car was being received for service; person at front desk was polite and knowledgeable; work done on time.
The gentleman at the front desk was very attentive and did a great job fully explaining all of what needed to be done to my vehicle and even showed me how they do the repair that I needed.
Service was ample and on time.
The service was excellent, I was in and out quickly, and the customer service was excellent.
Kelly McGergor is the reason that I would recommend Autostream Car Care. Kelly runs a great shop and treats her customers with the utmost care and courtesy.
Excellent, courteous, prompt service.
Very helpful & quick.
No one's perfect, but I like how they conduct business and the way they treat me.
Good service. A little pricey.
Customer service was exemplary!
Fast service, friendly people.
Good service & polite, work needed was repaired properly.
Brandon and Kelly are fair and do good work.
Your auto Service Manager is excellent! Better than satisfied with service work. Also, you understand that customer service is IMPORTANT!
Great service and the loaner car was very convenient.
Great service and great price.
Very prompt and courteous service.
Friendly staff and very efficient.
Friendly customer service and great value.
Satisfied with service.
There are a few dents on the windshield after change. They sub-contracted to the third party.
Prompt service, excellent explanations of the mechanical problems in layman's terms complete with emailed pictures, very competitive pricing. Car now runs great.
Service was great & done on time, warranty is great, and price is inline.
Great customer service.
Good prices and honest service. Told me what was wrong and gave a number of options.
Very nice people.
They do great work.
Very straight forward approach - Didn't ask me to come back for an estimate - Explained what was wrong and how much would it cost.
This is the second bad experience I've had at this AutoStream location. They gave me a promotional "VIP" coupon with two free oil changes after I bought 2 Groupon deals from them. When I used it last, they marked off both of them rather than just the one I was using. They marked it off with the date of my last oil change. Dishonest. The last bad experience left me with a missing lug nut and my air filter sticking out of the housing (noticed because my car was very loud and wouldn't drive right).
- High quality repair
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- Current expert training
- Warranty on repairs
- Great customer service