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AutoStream Car Care Ellicott City

4755 Dorsey Hall Dr, Ellicott City, MD 21042 Map & directions

Call Now: (443) 736-1163

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About AutoStream Car Care Ellicott City

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
95
Technical Ability (?)
90
Tools & Equipment (?)
90
Customer Service (?)
94
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

AutoStream Car Care of Ellicott City is a highly qualified ASE Blue Seal shop. Only about 5% of the automotive shops in the country achieve this coveted honor of excellence. This RepairPal Certified auto shop is not only very technically qualified, our recent review of their customers also showed they are also very customer friendly. This team was described as straight forward, polite, courteous, and exemplary. Training is a priority for this ASE Certified crew. They take the time attend some of the some of the best automotive training available. This training, coupled with the necessary automotive tools and computer diagnostic equipment make this a great place for you and your modern vehicle. The work performed here is backed by a 24-month / 24,000-mile warranty for your peace of mind. Loaner vehicles, shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Hybrid/Electric Muffler & Exhaust Oil Change & Lube Roadside Assistance
Scheduled Maintenance Service & Repair Timing Belts Tire Sales/Repair
Transmission Repair

Amenities

AAA Member Discount Child Friendly Coffee Early Bird Dropoff
Financing Heated Waiting Room Open Saturday Service Guarantee
Shuttle Wireless Internet

Customer Reviews 32 verified reviews

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AutoStream Car Care Ellicott City
Verified Customer
May 30, 2014

They are very accommodating, super helpful and fair.

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AutoStream Car Care Ellicott City
Verified Customer
May 28, 2014

QUICK AND FRIENDLY SERVICE. KNOWLEDGEABLE STAFF!!

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AutoStream Car Care Ellicott City
Verified Customer
May 23, 2014

Friendly people, quality repairs/maintenance.

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AutoStream Car Care Ellicott City
Verified Customer
May 23, 2014

Thorough discussion of what needed to be done or not done when my car was being received for service; person at front desk was polite and knowledgeable; work done on time.

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AutoStream Car Care Ellicott City
Verified Customer
May 23, 2014

Service was ample and on time.

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AutoStream Car Care Ellicott City
Verified Customer
May 23, 2014

The gentleman at the front desk was very attentive and did a great job fully explaining all of what needed to be done to my vehicle and even showed me how they do the repair that I needed.

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AutoStream Car Care Ellicott City
Verified Customer
May 21, 2014

The service was excellent, I was in and out quickly, and the customer service was excellent.

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AutoStream Car Care Ellicott City
Verified Customer
May 19, 2014

Kelly McGergor is the reason that I would recommend Autostream Car Care. Kelly runs a great shop and treats her customers with the utmost care and courtesy.

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AutoStream Car Care Ellicott City
Verified Customer
May 19, 2014

Excellent, courteous, prompt service.

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AutoStream Car Care Ellicott City
Verified Customer
May 16, 2014

Very helpful & quick.

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AutoStream Car Care Ellicott City
Verified Customer
May 15, 2014

No one's perfect, but I like how they conduct business and the way they treat me.

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AutoStream Car Care Ellicott City
Verified Customer
May 05, 2014

Good service. A little pricey.

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AutoStream Car Care Ellicott City
Verified Customer
May 02, 2014

Customer service was exemplary!

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AutoStream Car Care Ellicott City
Verified Customer
May 01, 2014

Fast service, friendly people.

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AutoStream Car Care Ellicott City
Verified Customer
April 26, 2014

Good service & polite, work needed was repaired properly.

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AutoStream Car Care Ellicott City
Verified Customer
April 23, 2014

Brandon and Kelly are fair and do good work.

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AutoStream Car Care Ellicott City
Verified Customer
April 18, 2014

Your auto Service Manager is excellent! Better than satisfied with service work. Also, you understand that customer service is IMPORTANT!

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AutoStream Car Care Ellicott City
Verified Customer
April 18, 2014

Great service and the loaner car was very convenient.

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AutoStream Car Care Ellicott City
Verified Customer
April 17, 2014

Very prompt and courteous service.

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AutoStream Car Care Ellicott City
Verified Customer
April 17, 2014

Great service and great price.

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AutoStream Car Care Ellicott City
Verified Customer
April 12, 2014

Friendly staff and very efficient.

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AutoStream Car Care Ellicott City
Verified Customer
April 11, 2014

Friendly customer service and great value.

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AutoStream Car Care Ellicott City
Verified Customer
April 07, 2014

Satisfied with service.

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AutoStream Car Care Ellicott City
Verified Customer
April 02, 2014

There are a few dents on the windshield after change. They sub-contracted to the third party.

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AutoStream Car Care Ellicott City
Verified Customer
March 28, 2014

Prompt service, excellent explanations of the mechanical problems in layman's terms complete with emailed pictures, very competitive pricing. Car now runs great.

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AutoStream Car Care Ellicott City
Verified Customer
March 26, 2014

Service was great & done on time, warranty is great, and price is inline.

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AutoStream Car Care Ellicott City
Verified Customer
March 24, 2014

Great customer service.

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AutoStream Car Care Ellicott City
Verified Customer
March 22, 2014

Good prices and honest service. Told me what was wrong and gave a number of options.

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AutoStream Car Care Ellicott City
Verified Customer
March 17, 2014

Very nice people.

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AutoStream Car Care Ellicott City
Verified Customer
March 13, 2014

They do great work.

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AutoStream Car Care Ellicott City
Verified Customer
March 08, 2014

Very straight forward approach - Didn't ask me to come back for an estimate - Explained what was wrong and how much would it cost.

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AutoStream Car Care Ellicott City
Verified Customer
March 06, 2014

This is the second bad experience I've had at this AutoStream location. They gave me a promotional "VIP" coupon with two free oil changes after I bought 2 Groupon deals from them. When I used it last, they marked off both of them rather than just the one I was using. They marked it off with the date of my last oil change. Dishonest. The last bad experience left me with a missing lug nut and my air filter sticking out of the housing (noticed because my car was very loud and wouldn't drive right).

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 5:00pm
Sat:8:00am to 2:00pm
Sun:CLOSED
Call Now:

(443) 736-1163

Auto Repair Experience

  1. David Askwith, Owner
  2. Established 1999
  3. 3 Auto Repair Mechanics on Staff
  4. 2 ASE Certified Auto Technicians
  5. 31 Years of Car Repair Experience