Chris was caring and helpful. Would go again.
Chris Jones is always so willing to explain everything and AutoStream is very accommodating!
Had a very good experience.
They did a great job and a lot of things needed to be done at once, so I was expecting to pay a little, but all told it ended up being around $2600, which was surprising, but I don't know quite enough to dispute that. I rated it on how much of a financial inconvenience it was. When I got the car back, one of the two main problems I brought it in for wasn't fixed completely and I had to return and leave it for another day, which was disappointing, but they immediately gave me another loaner car and sent me on my way, and it was fixed when I came back. Good work, good folks.
I'm very happy with my first experience with AutoStream.
The car had to be fixed after the first time it was ready. Satisfied with the fixes.
I know my car is old and needs a lot of work. Chris gave me options to get back on the road safely and explained everything to me.
Part cost was twice retail cost.
Excellent service, knowledgeable staff, very friendly and accommodating of a same-day request for Maryland state inspection.
All is well. Crew is top notch. I like Chris very much. He is a very nice young man.
Seems to do good work and offers discounts. Chris is very responsive.
The employees at AutoStream Car Care are knowledgeable and friendly. They completed the work in a timely fashion and at a fair price. They were a pleasure to work with and I would recommend them to anyone.
My vehicle ended.
Thank you so much!!! I.m very satisfied with your service..
Went for safety inspection and tire rotation. The staff were friendly and the work was good.
I came for a MD state inspection and it was done wonderfully the first time. It was done on time too.
Andrew was excellent. Great costumer service. Will come back!
Chris is the man!
Your shop people are very friendly and upbeat they made me feel comfortable.
Great service, great price. Very happy with AutoStream Columbia.
It was a good experience.
I asked that the passenger front seat be cleaned, coffee had spill. The stain still remains.
Chris was so friendly and helpful. Thanks for excellent service!
My husband and I recently moved to the area and this was my first time servicing/repairing our vehicle at this location. The alternator on our Jetta was near complete failure; coincidentally I happened to be at the adjacent Shell station attempting to get gas (as I was literally running on fumes as my battery light came on just a 10 or so minutes prior). I arrived late Friday night shortly after pumps were shut off once I began shuttering and losing electrical power. I live with in walking distance so, I left my car in the lot over night. The next morning, I visited the service when they opened and I was promptly assisted by Chris who was professional, knowledgeable, and efficient. Most importantly, Chris was honest as he was unable to promise diagnostics and completion on a Saturday as they were busy and likely could not obtain part(s). I was understanding of this as I this was an emergency so, naturally I dropped off my car with out an appointment. The manager/cashier inside the Shell station was helpful as well as he recommended a reliable cab service so, I could get to work Saturday as well as Monday. Aside from an oil change and fulfilling other minor requests I appreciated the through inspection(s) and recommendations with estimates. While I did not desire or anticipate over $800.00 in repairs, I was delighted with the excellent service which in my honest opinion is better than at many dealerships I've visited in the past. I plan on returning.
The manager was very courteous, and took the time to explain everything to me. He also indicated which repairs were urgent and which could wait, demonstrating that he isn't just looking to make a quick buck, but wanted to provide excellent customer service.
They got me in and out as discussed with thorough service and communication. It was a positive experience.
Eric and Chris and Dave are always helpful. Always pleasant. And they get things done as quickly as possible. They are great, and I have recommended them to several of my friends, all of whom have been satisfied with the service at Autostream.
The technicians and customer service personnel exuded of professionalism and courtesy. Everyone I met at the shop were friendly, competent, and professional. The only reason why I docked a point off was because the mechanic who brought my car around did not remove the plastic bag, and other protective products, from my car when I picked it up. Not a big deal at all, and other than that my experience with AutoStream was fantastic. They are definitely one of the better auto car centers on the East Coast.
Professional and quick service.
Work was completed quickly and completely. Future service needs were pointed out, but there was no pressure to undertake them.
Nice people, good service.
Not the fastest service, but accurate and the repair was done right.
Great service, fair price.
The service manager is very accommodating, they honor coupons and they do great work.
It's a great place to get my car fixed.
I like the convenience.
They have very consistent service, fair pricing and top knowledge of what my car needed.
Staff were knowledgeable and friendly. Got my car in quickly and were able to fix a problem I had been dealing with for quite some time.
The cost was extremely high. The price was twice what they had originally quoted, and I found that they had charged me for a few extra things that I didn't think were needed.
Nice guys, no complaints.
They were very friendly, nice and they did a very good job fixing my car.
Great service. Helpful staff.
The service was great but the cost was very high for what was done.
From the moment I walked in, the service was fair and professional. The staff were genuinely concerned with doing all they could to assist me in a reasonable time frame.
The service took longer than expected and the 'service due' is coming up on my dashboard, it wasn't properly turned off.
Great and honest service, didn't charge me an arm and a leg.
I thought that the repairs and all of their services are first rate.
The service was quick, the workers were friendly and they did all of the work they said they were going to. They even took the time to recommend repairs that were needed in the future.
They are convenient, and their service is very good.
Great service. Workers seem experienced.
I think in general the price is high but it is Columbia. They do really good work though.
Cordial service, very good inspections, affordables repair costs and most importantly honesty from the management and service men. They all enjoy what they do and inspire thrust worthiness.
I got my oil changed and they left the oil cap off. Their excuse was " he hasn't done a oil change in a while." Car was smoking with my 3 month yr old daughter in the car. Called them they "cleaned the engine" but still smell every now and then.
They are always friendly, fair, and professional.
Always great service.