Saved me $5k. They are the best!!!
I continue to be very satisfied with my experience at Auto Sense.
10/10! I would go there again.
Always excellent, and done right the first time. The staff is always professional.
So far my wife and I have been very happy with the service and customer service we have received.
They are the best at Auto Sense! Would not go anywhere else. Quality work, customer friendly, fair and ethical.
We really love going to Auto Sense. They are a no-nonsense family-owned business, and they always greet me by name. I feel the work is done well, the prices competitive, and I am completely respected and treated well by the owners and staff.
The staff at Auto Sense is very kind and took my car quickly. Repairs took longer than I was hoping, but overall I had a great experience with them.
I would recommend.
I trust this shop with helping me keep up on the maintenance on my car. The people are friendly and I have known them for years. One thing troubles me though. I had an oil change and new tires put on my car. When I came out to my car, I noticed that there was a light bulb that I had in my glove compartment on my passenger side floor. I always lock my glove compartment and it was unlocked. I just wondered why the mechanic would go into my glove compartment.
Although my vehicle was not ready when promised, Ken went above and beyond to make sure I was compensated, even so far as securing a rental car for me. Regardless of the error, I will gladly continue to have my vehicle serviced by Auto Sense. A wonderful, family run business with a fantastic sense of customer service. A+
Reliable good work at a reasonable price. Love these guys!
Excellent overall experience. They feel like family.
Awesome service as usual!
They explained what needed to be done and that parts needed to be ordered.
The staff is very friendly & reliable. Great service.
I have known Ken Quasney for many years. He found contaminated gas and was instrumental in helping us with our case against 711.
I'm happy with their service. They are very knowledgeable. I take all my vehicles to Ken. I recommend them to all friends and family.
Great customer service.
I was treated with respect as a customer. I feel customer service is a priority at Auto Sense, and they demonstrate that on all my visits there.
Would absolutely recommend this shop.
Excellent work and service.
This is the best shop in the area.
Everyone is very friendly and treat their customers with respect .
Excellent service thank you.
Always honest service.
Superior service and surperior customer service. I've been recommending your business to family and friends for years.
Shop manager and mechanic explained what was needed and even said a couple of things could wait till next service if I wanted. They're a top notch business.
Honesty is obvious at Auto Sense. I thought I needed a new serpentine belt and they assured me it was good and did not need replacement. Most other shops would have just replaced it. They are the only shop I'll be using from now on!
Clean shop. Knowledgeable and friendly staff. Excellent and timely work!
Good as always.
I was able to get an appt when it was convenient for me and my car was ready when promised.
Fair price for the work.
As always, the Quasney family at Auto Sense took care of my automotive repair and maintenance needs.
Autos\ Sense exceeded my expectations. Excellent service!
I will see these guys again for future work.
Ken is excellent at diagnosing and repairing car problems. We have taken three different vehicles to him with good results.
I got excellent service as I always do when I take any of my cars into Auto Sense. They are the best!
Family owned business that truly focuses on customer service. Every individual that I interacted with was great! This is officially my spot!
Auto Sense is the only place I take my cars.
The problem was found very quickly. I was very pleased with getting my van in and fixed in one day. Very friendly staff too!
So, I've waited a couple weeks to write this because my situation was odd and it took some time to resolve it. First let me say everyone who works here is professional and friendly. Fantastic customer service. I came in with an odd squeaking noise coming from one of the wheels... Brought it in the first time, they looked at it and Ken the service manager, gave me his best guess at what the problem was. Sounded reasonable to me, so we did the work. It didn't fix the problem, but as the problem was intermittent it was difficult to tell. Ken called me a couple days later to see if it was fixed. I told him no and he asked me to bring it back in so they could look at it again. This time the car cooperated and made the noise on the lift in the shop, so they could properly diagnose the issue. The car was done on time both times and I was charged exactly what I was quoted. At no point did I feel like they were adding on extra stuff that needed to get fixed. They fixed the problem and I have a new mechanic for every car I buy. They obviously care about their work and their customers. Would absolutely recommend to everyone. The shop is clean, the staff is friendly, professional, respectful and I will happily give them my money I the future.
Auto Sense is my automobile repair shop and has been for the past ten years. Family owned and operated and makes one feel they are part of the 'family'. Highly recommended!!!!!
Very friendly and honest. Will definitely go there again when I need auto repairs.
They couldn't figure out the problem my car was having and charged me a diagnostic fee, very dishonest. The person behind the counter was rude, the mechanic was ok but incompetent.
Always right on schedule when the car is in. Great workmanship.
Car delivered on time.
It was great!
Quick and easy.
Excellent, caring service from a family of experts.
It was a good experience.
Good service, average pricing.
Excellent service, friendly and reliable! Been going there for many years.
Everything was wonderful. I did have to return for a check engine light that came on because something was not reconnected properly- but it was corrected upon my return.
Truthful, and knowledgeable.
The last visit was for tire balancing. The balancing eliminated a vibration.
Both Ken's did an outstanding job with the work needed to pass the MD state inspection. Professional and true to their word, already recommended them to 3 people and I will be going to them for my routine maintenance in the future.
Flexible and awesome crew.
Nice people, excellent service. The problem with the vehicle was found and fixed in a timely and satisfactory manner. It's hard to evaluate value vs. price without having the same problem fixed at other places and comparing.Overall, I give the shop a better than average grade.
Met the owner, everyone was friendly and they got my tires changed and rotated quickly.
Ken and family are quality and value focused. We have a 14 year relationship with Auto Sense spanning 5 cars.
Honest, friendly, job was well done and I am happy with them.
I was very well satisfied.
They were honest, quick, fair, and got it done.
Very courteous, professional, and most importantly quick.
Simple fix to mount tires.
My experience with this shop was excellent.
Owner would not honor a coupon he mailed out.
Front brakes vibrated when braking. Rotors were turned to correct, which it did, but less than a 1000 miles I heard a grinding noise. Pulled the front wheels found inner pads on the one side was rubbing metal and the other side was a fraction of an inch away. Had to buy new rotors and of course new pads. Felt like I got ripped off, I surely would have new pads if suggested at the same time rotors were done. Brakes being that bad the truck was unsafe to drive.
The employees were friendly and helpful when I was there twice this week for air in two different tires.
The are courteous, polite, competent and caring.
Great people, they helped me out on the price of repair, and check to see if anything else was wrong besides what I came in for.
It is always easy dealing with you guys and it is close to my apartment, so that is great. I did notice my car was over filled with oil the last two times. It takes a partial quart and I think the whole quart was added. It appears my valve gasket is leaking now.
Great shop. Excellent work.
Wonderful shop with excellent customer service. Easy to work with!