Excellent staff, great care, good prices. They always do it right and they never make you do unnecessary repairs. My Dad is a Master Ford Technician so I know a little about cars and know when a shop is good and honest.
I was having a problem with my traction control and ABS lights coming on simultaneously. I dropped the Jeep off at the shop at 1 pm and knew what was going on a couple hours later, a sensor had gone bad. Nathan Galloway and his guys in the shop fixed me up before closing and the Jeep runs like a gem now!! Thank you guys. I'll be back for sure!
Pat and Nate are fantastic! Love this shop wont go anywhere else.
We like Auto One and have returned to have our work done there. Thanks
Pat and Nathan did an excellent job of keeping me in the loop during the repair process. They went above and beyond to try and save me money where they were able to and provided me with a loaner while repairs were being done. Their attention to detail was of pure excellence and even saw that my windshield wiper fluid needed to be filled! I will be taking my car their from now on for any needed oil changes or repairs!
Great focus on customer service
Guys are flexible and easy to interface with.
The two associates that assisted me were honest, truth worthy, and had my car serviced in a quick time!!! Thank you guys!!!!
It was just an inspection but as usual the guys were great and got me out of there much faster than I anticipated.
I always feel like I'm greeting a friend when I come in for an oil change or other service.
Geat shop, I will recommend.
I always come to Auto One Complete Car Care.
Service was quick , great job.
Nathan Galloway was very knowledgeable and explained everything so well and made me feel comfortable with haveing my car fixed and knowing it would be done correctly
I will return for future services when needed.
We moved here to Round Rock and were felt right at home. Super friendly and knowledgeable staff. Will begin coming here for automotive needs.
Love coming here the guys are always friendly and do great work.
Everyone I interacted with was professional, up front, and courteous.
There was absolutely zero 'up-sell' from anyone.
I will be using this shop again.
The shop performed the requested services; however, I had an Oil Change, and no one advised that my Windshield Wipers, were in bad shape. I found out today while driving, that they should be replaced, is this not a part of the Oil Change service check?
I wasn't sure what was wrong with my car but the rep asked me questions and was able to figure it out. Everything was explained to me in a way I could understand. I like this place!
I've already recommended these guys too many of my friends and neighbors; they're consistently awesome.
Thanks again and see you soon
Nathan and Chris went above and beyond!!!
Extremely satisfied with all employees at this shop. Will refer everyone I know who needs service.
Always courteous, helpful, professional. We are pleased to have a shop we can count on.
I appreciate the work being done in a timely fashion and having everything explained to me very nicely. I will be back for any future repairs or maintenance on my truck!
Great experience! Friendly, helpful team. Makes sure that I get the service I need and gives me honest answers. Thanks for being the shop that I can trust!
Nathan (manager) was very accommodating for my apt for a significant 75K check/tuneup. He openly discussed some steps that he believed were unnecessary for the expense which sold me on the shop's honesty and no up sell pressure. I waited a few weeks before this review to make sure no leaks were found, etc. and I will definitely come back for any further service.
We have visited Auto One several times and consider them our shop to go to. They are always considerate and friendly and get the job done.
They answered my questions, told me various options, and helped me figure out what was best.
Have been coming here for years and would not consider going anywhere else.
Excellent service everytime I go
Quality customer service.
I was very pleased with Nathan and the work that was performed.
Great customer service and fair price!
Great experience. Will return for future business.
Great experience! I will definitely return for future car repairs.
Nice, effective, efficient and Patrick is my favorite. I like his customer service works well with my personality. I'm glad there is a variety of personalities employed here. It's great to know I have 2 favorite auto shops. One in Austin and the other in Houston. I have no complaints. Thank you for making spending that kind of money SLIGHTLY less painful. Lol :)
Fair price, quick service, very friendly staff
While I ended up not carrying forward with the repairs, I did appreciate the information and respect given to me by Nathan. Great job, guys!
Was able to get my state inspection done in under 20 minute.
I love the text and email showing everything that is right with your car, and everything that needs attention.
I will continue to bring my car to the shop!
Staff professional and has customer best interest in mind. Shop is clean and comfortable. Great photos of the issues.
Auto One is a great place. It feels like home whenever I'm there. Thanks guys!!!
Very friendly, courteous and efficient. It is so nice to have a place to take your car to that you can trust.
Since the first time I went to Auto One, they treated me well. I never had an issue with them, and glad to be using their services.
I got good service from Auto One.
Just moved from out of town and was looking for a trustworthy mechanic. Was referred here and was very satisfied with the service.
Employees were very friendly and speedy.
I've never had issues with this shop and they always do great work. Employees seem happy and they are personable.
It was pleasant and quick. I made a same day apt. to get my oil changed and Auto one was able to get me in with a 2 hour lead time and completed the work within 25 mins.
Great service. My only nitpick is that I've been to this shop many times and got my Dell discount but this time they didn't have it noted and could not refund my 10% on the spot. Was told they will double it next time. We'll see.
Jeff's Auto Body Repair has treated me and my wife well over the last few years. I was sorely disappointed at this last experience. There was no communication to me. I had to call the shop once a week to get an update and was told by a cross receptionist that I shouldn't call again until the car was done. The promised completion date kept getting pushed back but I only found that out when I would call and 'bother' the shop. They were supposed to touch up my rear bumper as well and never did(not part of the insurance claim). They still do amazing body work but their customer service has gone downhill. I won't be bringing any further business to them.
Great staff! I drive a ton so my car is very important.
Clean, friendly waiting area, good service, reasonable rates.
Nathan was amazing! Thank you for your professionalism and performance!
They got my truck in the same day and had it fixed in a few hours. Everyone was great! If I need auto care again I will be going there!
Customers come first!
Great staff and did an amazing job.
Amazing. I keep coming back. Great service and honest.
Was very satisfied and will use you again.
The team at Auto One is top notch.
Great auto work and communication from a terrific team of committed workers. My husband and I have had nothing but quality work, fair prices, and we've developed a trust in them that's priceless. They are knowledgeable and take the time to ensure their customers understand their car's needs and never pressure you to complete any recommended service. You won't find a team of friendlier guys. There's a clean and spacious sitting area with tv, fresh coffee, and wifi. I wouldn't consider another auto service center than Auto One Complete Care. They're fantastic!
Great service, and friendly staff!
They always treat you like family.
Was done fast and very professional.
Second time in for an oil change. So far they have treated me better then the dealer.
The staff is awesome!
This is my favorite place to have repairs and maintenance done on my vehicles. Very friendly and professional.
Very swift service, and friendly staff. I felt they really cared.
These guys are WONDERFUL! Every time I come in they get me in and out with my car problems completely fixed! And they never have an issue answering all of my questions and concerns. I recommend them to everyone when I get the chance. Thank you guys for everything!
Good work by team.
I'm always met with knowledgeable and friendly service. It's great to have a shop like this close to home.
Great service and assistance. Only complaint is pricing.
Awesome shop. Friendly and professional. Will be back when I need repairs.
I will definitely be back.
The staff is professional, knowledgeable, friendly, helpful, and honest. I could tell that their ultimate goal was to provide the best service and customer support possible. Auto One has become my go to for my vehicle's maintenance. I experienced a level of customer support and service that unfortunately is hard to find. Great job!
Very friendly and eager to help staff. Took care of me immediately. Exceeded my expectations. Made me feel good about deciding to use them for my future service needs.
Great service - dropped off the car on Friday night, car was ready before lunch on Saturday.
They fixed the noise the my car. Wonderful!
All service experiences at this shop has been fast, efficient, and thorough.
Friendly and very thorough with explanations when asked.
People were extremely friendly, professional, and helpful. The service was also completed very quickly.
The staff was friendly and helpful.
Very friendly staff. My brakes were fixed to my satisfaction.
Excellent, honest service!
Everything was explained to me in detail on what all needed to be done. I was also told about things that will need to be done in the future.
Employees were knowledgeable and courteous.
Fast service, good job!
Extremely friendly and helpful staff. Told me exactly what was needed for my service and offered non-pushy suggestions (which I took) of extra available services that could be done to better improve performance.
As always, outstanding service.
I've used Auto One and various Dave's shops. The staff are always friendly and straight forward. I trust the my car is being repaired correctly, I'm being charged a fair price and I'm not being sold on something I don't need.
Very fast service.
The employees were very helpful especially Nathan. He made every effort to try and assist us with our car problem. We were very pleased with the outcome.
As a single female going into a auto shop to get my car fixed is usually not a great experience. But all of the staff working there make the experience one of honesty and forthrightness. I recommend this shop to any lady who feels intimidated by the process.
Pleasant. A bit expensive, but excellent customer service.
Friendly as always. Quick and professional service.
Very helpful staff completed requested work in a timely manner
Excellent Friendly Helpful Service
Service was done in a timely manner and fixed as described
Super friendly and respectful and reasonable
People willing to go the extra mile to ensure you are taken care of.
Great customer service with integrity. They don't try to sell you what you don't need. In fact, I thought I still needed a tune-up and when I called to schedule it, the rep told me I had already done it! I appreciate the honesty which is too rare in the auto repair business.
I wish I knew the names of the gentlemen handling my vehicle. They were fast, efficient, and no bs.
Customer service was on point and very dedicated to making sure the issue is resolved.
Good and fast service. Convenient ways of booking appointments. Contacted Autoone via yelp and they were quick to help get a quote for the service I needed.
Fast friendly service
Everything went great very fast service, right up until i paid for the service the associate never gave me back my car insurance papers. I didn't remember till a few hours later. I called and was told they couldn't find it.
Auto One is the only place that I will take my cars. They are very professional, and most importantly they are honest. I never have to worry that they are charging me for work that was not done, or that they are selling me repairs that are not necessary.
Very professional and friendly!
Really professional and honest.
I will never go elsewhere. I'm moving about 25 min away and I will still make the drive for any of my car needs. The guys are super honest and friendly and professional.
Quick and efficient.
Everyone was very helpful and went above going above and beyond. With my closest family member being 200 miles away, it can be hard getting car work done. dealing with car repairs are hard enough without having to be stranded. These guys did everything I asked and more. I'm referring y'all to all of my first responder coworkers.
I had a difficult need due to an accident I had a headlight assembly that was broken of my car to where I couldn't pass inspection. It didn't look like a simple fix, but they were able to do it and quickly due to their experienced and easy to work with staff!
Everything went really well and very quickly. No heavy up sells. It was great.
Friendly staff, quality work.
Had 60K scheduled maintenance on 2010 Nissan Altima. I needed new shocks and struts and was very satisfied with the service. I work less than a mile from the shop and received ride to and from work, which is very convenient and service completed by the end of day. What's not to like. :-)
They are very knowledgeable and I would recommend them to any one.
Compared to the experience I've had elsewhere, this shop not only accepted me as a walk in with no wait, but I was in and out of there in less than 20 min (state inspection only on this trip). It was also cheaper than I've had elsewhere, so it was great on all counts.
Friendly, fast, reliable service with zero hassles. This place is fantastic!
Great place. They always keep me informed while my vehicle is there. I have never felt that they are trying to sell me something I don't need.
Personable staff ..willing to make sure you're satisfied.
Great service and friendly, honest folks!
Good service, friendly staff, the most important thing was that I didn't feel they are trying to cheat us to get more money.
I had no issues.
I was almost over charged for the parts but this was caught by the other service rep.
I was very comfortable with the people there. The oil change was done in the time frame designated. The people were very nice and patient.
Very fast service. Honest and knowledgeable. They made me feel like I was the only customer in there. Affordable price and even gave me a 20% discount for being a first time customer when they didn't have to. I will definitely be back!
They were thorough, knowledgeable, completed the work quickly & offered a 2 year 24,000 mile warranty on all of the work done.
Always top notch!
Fast and no b.s. Great staff.
Awesome. They're are quick and convenient. Always great service.
I enjoyed their honesty.
They're quick and friendly!
They were able to accept my oil change as a walk in without an appointment. The service was extremely quick and proficient. The staff was super friendly and answered all of my questions. I will definitely continue to get my oil change here!
The guys were courteous and knew what they were doing.
I walked in with no appointment and was out within an hour.
This auto shop is the best alternative to the dealership I've found. Honest recommendations and great communication!
Friendly service and good price.
It was good service.
Always a good experience, they never try to sell work that's not needed, while still letting me know what they recommend for future visits.
The guys are very friendly and I believe they are trustworthy. Plus they did a great job.
Fast reliable service at a good price and very trustworthy.
The service was done quicker than promised.
Between this management and the new the staff they have always treated me fairly and explained what the issues were with the car. I was provided with a car rental while car was being repaired.
You completed a great job and have friendly service.
This is a reputable shop that is willing to work with you & your needs.
They lack in communication. The person at the front desk could have been nicer. The work they did was nice but I had to call them in order to make sure that my car was ready. The prices are pretty good and everything else is fine.
They have excellent customer service and are friendly. The follow up; information is provided via the internet, as far as what needs to be done, when it's done, is sent in an email. They provide a loner vehicle.
They were extreamly courteous and very helpful! They got me in at a timely fashion. They did a great job at removing stickers and cleaning up after their work leaving the car in a cleaner and better condition than when I brought it in!
They diagnose everything clearly, and they always explain their findings.
The service is friendly and fast. I trusted the feedback I got about car service from other customers.
They are really nice. They have a system, so they know what's going on at all times. They are very informative and understanding. They are letting me do a payment plan. It was just a great experience!
They have a very nice personnel, they took care of the problems with my car and fixed them and they also fixed some other issues going on with my car which they didn't have to. They asked before they did fix the problems them. At no cost to me.
They diagnosed issues I wasn't aware of and sent it in an email which was very convenient. I was able to get my car in and fixed. They have excellent customer service, they did a great job on the car and it wasn't super expensive either, it was a good price. Questions are answered promptly without hesitation.
The lady at the front desk was very nice. She was very sweet. However, when I drove off I noticed that the mechanic forgot to screw in the lug nuts and my tire almost fell off. I wouldn't recommend them for that but, as far as the service and the office, that was good except for the fact that the mechanic screwed up and that had nothing to do with the front desk.
They were really fast. I went in to get an inspection done, the facility was clean and they had wifi so I could get my work done while they fixed the vehicle.
For a local shop in this area it is very clean. Overall they explained what the problem was and what needed to happen. They didn't pressure me to do anything. There was no difficulty with the assessment, as far as supply though they had difficulty supplying me with materials. I wouldn't blame them for that though. As far as rating I would say if you could find better go ahead and find it but if you are short for time Auto Complete would probably be able to help you.
They were nice to me when I first came in with a non revenue problem and they helped me with that. Since they were across my work I went to them and let them get some revenue from me.
They have always had good customer service. My oil filter was never installed. I had to wait for O'Reilly's to have it arrive but once it got here it was done on time.
They were very nice, and they did everything that needed to be done. They gave me a quote on some work that needs to be done that was higher than I expected, but they told me that if I waited until April they are going to have a promotion going. They said that everyone will get a 15% discount on all services provided.
They did good work, they are honest and I liked all of the work they did. They were very helpful and I really appreciated that.
The service of the staff was great and knowledgeable.
They were quick and professional, it was an easy process.
I trust them and they are really honest. They get the work done quickly and I know I don't have to worry about the work they have done.
They overcame my objection, and they fixed the issue in a reasonable amount of time. They were professional, courteous and they had direct access to a rental car for me to use until they were finished.
I went in and they got me right in, they diagnosed the issue quickly and they did the work at a reasonable price. I am very satisfied with their work.
Excellent service, it did not take much time and a very friendly staff.
The cost was too high.
The customer service was incredible, they were efficient and they were able to help me in every way they could.
They handled my inspection very quickly. Their location may not be for everyone.
They are courteous, they fix my car quickly and they keep me posted on everything going on with my vehicle.