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AutoNation Volkswagen Delray

(561) 859-0935

2401 N Federal Hwy, Delray Beach, FL 33483

Overall Score

Hours of Operation

Mon - Fri:7:30am to 6:00pm
Sat:8:00am to 5:00pm
Sun:9:00am to 5:00pm

Message from the Shop

30 locations with Certified Technicians and state-of-the art diagnostic & repair equipment

Auto Makes We Service

Volkswagen

Specialties

Muffler & Exhaust Oil Change & Lube Service & Repair Transmission Repair

Amenities

Open Saturday Parts/Accessories

Customer Reviews (2 reviews)

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AutoNation Volkswagen Delray
October 10, 2009

I received an email from Maroone (owned by AutoNation) offering oil changes at a promotional price of $19.95. The offer expired 9/30/09 and stipulated that the price was for up to 5 quarts, synthetics extra. There was no coupon to print and the email did not say I had to mention it to receive the special price.

The email indicated that the offer did not apply to their Land Rover, Volvo, Lexus or Mercedes service centers. It did not mention VW as an exception.

Upon arriving , the woman in the service booth told me the price was $79.95. I was a little shocked, expecting that the price would be a little closer to the vicinity of $19.95. I told her about the email. She said she didn't know anything about it and that it was "not possible," and that the best she could do was subtract $19.95 from the $79.95.

At that moment I did what all customers are supposed to do...I said "Fine, whatever." But then I went inside, thought about it for a minute and took another look at the email on my iPhone. Since the only reason I went to the dealership in the first place was because of the special offer I decided I was going to fight for it. I went back outside and showed her the email. She said she'd look into it.

An hour later she came in and said my car was done, but that there were no specials for $19.95 and that she'd already taken $19.95 off the price. It would be $60 plus tax. I showed her the email again. She glanced at it and said that it didn't apply to this particular Maroone store.

I showed her the exceptions that were listed on the offer and pointed out that Volkswagen wasn't on the list. I asked to speak to the manager. She refused! and then abandoned that argument and told me - swear to god - that they couldn't honor the email anyway because I hadn't presented it at the time I pulled up. I couldn't believe it. I told her that was the stupidest thing I had ever heard.

I asked again to speak to the manager. She finally got him and his argument against me was that the email didn't apply because my car took 6 quarts of synthetic oil instead of five quarts of regular oil. Wow. Their blatant, nauseating expectation that I would just roll over proves how infrequently customers must dare to question them.

After a half hour of being lied to and argued with, the manager finally asked me what I thought was fair. I offered to pay the difference between 5 quarts of regular and 6 quarts of synthetic...plus the $19.95 All I wanted was for them to honor the coupon or give me a price that was based on the coupon. Instead of doing what was right they spent a half hour fighting, arguing and lying. Never going back. Recommended to no one.

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AutoNation Volkswagen Delray
February 27, 2009

FANTASTIC CUSTOMER SERVICE, THE SERVICE ADVISOR WAS WELL INFORMED AND COURTEOUS.

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