Stopped in without an appointment and they took care of me promptly. Very friendly.
So far so good. I'm a girl so always worried when i go into a shop of they will try to sell me something I don't need. Layla is great. I will go back again.
Love the Loaner Car option!
Everyone was friendly and professional, I was kept in the loop on everything, I was physically shown what repairs were needed and given options that got my car fixed. The only 'issues' were regarding the parts, and it wasn't the fault of this shop. They also made sure I was able to make it to work and home while my car was in the shop. I would most definitely recommend this shop to anyone and everyone in Michigan. I leave to go back to Washington state in a few months, and I wish I could take this shop and put it in my home town so I could continue doing business here.
I am very pleased. Work was done quickly and correctly. Very courteous and pleasant service throughout experience.
I went in to get work done on my car. And me not knowing anything about cars they not only explained everything to me they walked me through the prices and process. I called my dad to check around to make sure I was getting the right price and that what they were saying was true. It all checked out good and my car no longer is a danger on the road.
I was quoted 89.00 for an alignment....all agreed to do the work and that was that. approx 10 minutes later I gave them my coupon which I received from discount tire for 40$ off. All good...except for, 20 minutes later they informed me that they could not get a bolt off ( 2013 car with 50k miles on it) they needed to torch it and since it was going to take all this extra time I had to bend over......so, since that was the case...they were charging me an additional 60$...I guess i should have kept my coupon in my pocket. I will never go back. This is the truth and nothing but.
Very efficient and friendly experience
Survey says it all. Staff was great, too.
I will recommend .
Auto Medics did a great job on helping me out in just one day.
Leijla is great... but I thought you way over charged me for the oil change at over $60... dealer charges $29... and though I got the Discount Tire rate for the work at around $150 you advised that I needed to have all four tires aligned yet if I read the report correctly, there were only very small changes needed (I brought it in because I ran over a 4x4 on highway was concerned it went out of alignment as I had it aligned with new tires just 2 weeks before) ... I felt overcharged
Extremely friendly and called with updates regarding extra repairs needed (gaskets) and even worked outside of normal hours to get the car back to me.
It was good. They were very accommodating and even drove me back to college and picked me up in order for me to get my car.
Can't complain about too much. Honesty and good work will keep me around for a long time. It's my repeat business and my good word of mouth will keep in business a long time.
Everyone in contact with professional & personable. Work done appears fine so far; no complaints. Availability of ride to & from very appreciated; others do not offer that service. Thank you for taking care of us right away without much inconvenience.
As always I am super pleased with Automedics, the customer service is wonderful, The waiting area is clean and comfortable .
I went to get in oil change to make sure my car was in good working condition for driving to Chicago and knew that a tire was low as well and asked them to take a look. They found a big nail and patched it and also were able to install new brakes which I knew I needed all in a couple hours .
Excellent service, Friendly staff, Quality workmanship
We appreciated the help the shop provided from keeping us informed on the repair and being understanding of our time. We were able to use a loaner car for the duration of the repair which took about two weeks. Also, they stayed late the last day so we could pick up our car before the weekend
Often feel I am told to fix something that does not need fixing immediately. I like reminders on maintenance but seems every time I come in I am told of somethings wore out.
I didn't get my receipt for the work. I'm not happy about that
AMOS was thoroughly and explained everything to the point. Would recommend them to family and friends
Brought my car in for some quotes and to have the oil changed. Quick, easy, and close to my home.
Overcharged for diagonostics. A dealer in my make and model would have been a better choice. They are generalists and are not specialists. Want good advice - go to your dealer for service.
The young lady desk amazing very professional.
Received car back dirty as the mechanic did not feel the need to clean up after he left grease and oil on my doors, dash and seat.
The staff always makes you feel welcomed and valued.
Very detailed and customer friendly.
In the past when I had taken the car in for an oil change I would get a phone call mid day suggesting an additional $200-$400 worth of repairs. In most cases these repairs were not even necessary, but I did feel a lot of pressure to get the repairs done. I'm glad to say that this time, there was no such phone call, and it was very refreshing to only pay for what you were taking the car in for initially.
Very professional all around, good quality repairs with a friendly environment.
Very thorough service.
Over charged, over promised, mechanic was not up to the job.
Very nice people work there.
I was very impressed with the quality of service, and the ability to take a large payment on a plan, as I needed a large amount of work done.
Love this place.
1st snow fall of the season, took my Land Rover to them after an accident. I didn't know what to expect. This place and the employees there were so friendly. It took away any uneasy feelings I had. The professionalism was top notch and very on point. I left feeling like I had been a customers for years and a part of the Auto Medic of Shelby Family. I would definitely recommend them to any and everyone. Not often these days that you find this type of extremely friendly atmosphere, great customers service, and professionalism in one spot. Thank you!
Friendly and accommodating.
Staff is customer oriented and the repair staff are skilled. Excellent customer service.
Always a pleasure. I trust that I am guided properly. Customer service is top notch!
Overall my first experience here was great.
Quality work, very fast work, best customer service anywhere bar none. Price is a little higher than some other places, but the quality, speed and service are worth it.
They did everything right. I'll use them again.
Very satisfying experience. Friendly staff and atmosphere.
It was good, took a little longer than expected and they don't seem to update you on the progress. Overall very satisfied.
Everyone throughout the process was excellent. Wonderful that the procedure was explained, and the most expensive option was not the first or only option.
Thanks for the good service.
Very pleasant experience.
Best communication ever by people who care. I like the place, the coffee, the service and the people.
Originally this shop was my favorite, it was the gem out of all other repair shops I found- and it's walking distance from home. This last visit has left me completely unsatisfied. The main problem I explained to Auto Medics was not even fixed, although I've given this company well over $2,000 in the last two years. Additionally, I didn't get my car back until 4 days later. I never received a call, I ALWAYS had to call them. Every time I called, I would get a 'we'll call you back' and then no one called back! The kicker is when they told me they left my car outside Friday night with keys under the mat, ready to go, and then I get there and my car is locked up in a garage! I missed work the next day. :-) thanks. Didn't get it back until after the weekend was over, on Monday morning. I'd bet money on me never coming back here. Quite the let down to be honest with you. Now don't get me wrong, everyone there has been nothing but polite. Especially the receptionist, Leijla. Very helpful, sweet and honest. So it's not her fault. I'm just baffled.
Very satisfied on the service that I received at Auto Medics of Shelby. I was treated extremely well by all of their staff and I would definitely take my car back there for repairs in the future.
Friendly and respectful service. Explained the process, and did a good job.
Extremely professional service.
I feel frustrated. I was told that my breaks would be taken care of and they are still squeaking to this day. I was greatful that they found a problem w/ my tie rods.
The shop went out of their way to diagnose and fix issues with my vehicle in an expedient manner.
Great job done.
People were great; very nice and polite, but my repairs were over-priced. Two other shops said that they charged less than half of what I paid here for the same repairs. If it were not an emergency I would not have gone here. I regret that I had no choice.
I was very pleased with there willingness to explain everything and categorize things as "must do's" and "can wait's"
They are friendly, have loaners, and do good work. The only thing I don't like is their pricing. Charge me for labor but don't blow up the price of parts by 200%
Great experience !
listened to my concerns .
First time experience. Ok!!
This was an unreal experience to say the least. This was my second visit and I was treated like I have gone to them a dozen times ! Lejla was so unbelievably helpful throughout the whole process, she was amazing ! I got multiple calls with updates as to what they found while I had it in and the time frame to get it fixed up. I can't say enough good things about the team, they made sure I knew I made the right choice. I won't be going anywhere else !!!
Great service as usual. We had a lot of things wrong with the car, they always break it down on immediate needs and items to keep in mind for the future, putting any safety issues as the first items to fix. From the owner to the technicians and everyone in between you'll get great customer service and great repair work competed at AutoMedics.
Diagnosed my problem with my 2006 impala fast and correctly.
It was my favorite 1st time there, I came in for a wheel alignment and turns out I needed a wheel barring. I don't think my wheels are perfectly aligned but I haven't had a free moment to make it back to get it fixed.
They're honest and they do a good job. They diagnose the problem right away. Unlike other places they don't try to fix something that doesn't need to be fixed.
I was happy with the service. It was timely. They offered me a rental vehicle if I needed one.
They did a pretty good job. They seem to always try to explain why I am getting a good deal. They just need to stop explaining every time I go in there and trying to sell me things for the 10th time. Just give me a good deal and fix my car. Other then that they do good work and very friendly.
They seem like they did a thorough job, I was really unsure of this shop because of the fact that I didn't fully trust them, but in the end everything seems to be working fine.
They are best hands down
False estimates were given. I had my car rechecked at two different places and they were able to fix my car for $20 instead of $1000+ estimate that was given by Auto Medics
They don't mess around about what they have to do. They don't add stuff on to bring up the bill. They just fix what needs to be fixed.
I've spent a lot of money with them. I've been going there for years. The work lately has been poor quality. The price is going up.
We had our vehicle serviced there and it was fine. My daughter had her car serviced and it was not fine. We don't know what happened. They had problems. We don't know if they put in the wrong oil or what. They drove it up north and had real problems.
So far they seem credible, still testing.
I have never gone to another repair shop that was nearly as thorough or as friendly.
They're good. They do what they say.
There were many things I liked - incredible customer service, friendliness, attentiveness to customers - but I had serious issues with their estimates, and with the timeliness of completing the repairs, and not communicating a delay that almost caused me to miss an important obligation.
Super friendly courteous service!
Simple......they are courteous, friendly and do good work.
Would probably never have gone here if it weren't for the referral from discount tire after I had purchased new tires earlier in the day but I'm so glad I did. Friendly staff, efficient and affordable. I was really impressed.
I like the service there.
The prices are too high.
They are thorough and do a great job
knowledgeable, fast, friendly
They said "it shouldn't take longer then an hour, but just to be conservative 2 hours at the absolute most" but it took over 6. They said that I would be the first car looked at that day, I dropped it off before they opened. I called at 10:00 to see how things were going and they hadn't even looked at it yet. My time is valuable and they disrespected my time.
I love the service.
It just cost me a lot it took longer to get my car fix then they said.
Good customer service and prompt response for any auto need.