Auto Master Automotive
Hours of Operation
|Mon - Fri:||8:00am to 5:30pm|
Auto Makes We Service
|Muffler & Exhaust||Oil Change & Lube||Service & Repair||Tire Sales/Repair|
|AAA Member Discount||Car Delivery||Car Pickup/Dropoff||Car Wash|
|Child Friendly||Early Bird Dropoff||Extended/Evening Hours||Free Inspection|
|Gas/Diesel||Heated Waiting Room||Open Saturday||Senior Discount|
|Service Guarantee||Shopping Nearby||Shuttle||Store|
|Warranty Accepted||Wireless Internet|
Customer Reviews (1 review)1 Sort by: Date |
I won't take my car there again, and I wouldn't recommend anyone else to give them a try.
I took my car in on a Tuesday morning for an estimate on an a/c repair and, sure enough, no estimate by the end of the day. So I reschedule for Thursday, and I mentioned to the owner's son that I thought the compressor clutch might be the problem. They call me around 5 pm and give me an estimate of nearly $1,000 to repair the compressor clutch. I go to pick up the car, and of course, they charge me $162 for the estimate.
That they charged me for an estimate is not my gripe, most places would charge for it, but the fact that they charged me for 2 1/2 hours of labor to diagnose the problem is my issue. The owner said the first thing he would check was for voltage at the compressor clutch. That entails removing the splash panel, taking a voltmeter, and measuring voltage with the a/c on. Folks, that doesn't take 2 1/2 hours. He said he had to get a schematic and decipher the schematic. So basically, I paid this guy to take 2 1/2 hours to figure how to test the car. Any competent, certified mechanic would have it done within 30 minutes. His excuse? "Well, I'm slow." No kidding folks, he actually said that to me. So I paid more than what a competent mechanic would have charged because he's slow? No matter how you slice this experience, it's just bad...if he really didn't take 2 1/2 hours, but just padded his time, then he's dishonest, but if he really did take that much time and attributes it to "being slow", then he's just not competent and he's charging you for it, either one is bad for the consumer.
Oh, and his estimate? Nearly $1000 to replace the compressor clutch. I decided to call the dealer and see how much they would charge for the same job. Their estimate? $550! Nearly half the cost from the dealer, no less!