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Auto Master Automotive

(330) 499-7400

6695 Promway Ave NW, North Canton, OH 44720

Overall Score

Hours of Operation

Mon - Fri:8:00am to 5:30pm

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Saab
Saturn Scion Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

Muffler & Exhaust Oil Change & Lube Service & Repair Tire Sales/Repair
Transmission Repair Windshield/Glass

Amenities

AAA Member Discount Car Delivery Car Pickup/Dropoff Car Wash
Child Friendly Early Bird Dropoff Extended/Evening Hours Free Inspection
Gas/Diesel Heated Waiting Room Open Saturday Senior Discount
Service Guarantee Shopping Nearby Shuttle Store
Warranty Accepted Wireless Internet

Customer Reviews (1 review)

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Auto Master Automotive
July 30, 2010

I won't take my car there again, and I wouldn't recommend anyone else to give them a try.

I took my car in on a Tuesday morning for an estimate on an a/c repair and, sure enough, no estimate by the end of the day. So I reschedule for Thursday, and I mentioned to the owner's son that I thought the compressor clutch might be the problem. They call me around 5 pm and give me an estimate of nearly $1,000 to repair the compressor clutch. I go to pick up the car, and of course, they charge me $162 for the estimate.

That they charged me for an estimate is not my gripe, most places would charge for it, but the fact that they charged me for 2 1/2 hours of labor to diagnose the problem is my issue. The owner said the first thing he would check was for voltage at the compressor clutch. That entails removing the splash panel, taking a voltmeter, and measuring voltage with the a/c on. Folks, that doesn't take 2 1/2 hours. He said he had to get a schematic and decipher the schematic. So basically, I paid this guy to take 2 1/2 hours to figure how to test the car. Any competent, certified mechanic would have it done within 30 minutes. His excuse? "Well, I'm slow." No kidding folks, he actually said that to me. So I paid more than what a competent mechanic would have charged because he's slow? No matter how you slice this experience, it's just bad...if he really didn't take 2 1/2 hours, but just padded his time, then he's dishonest, but if he really did take that much time and attributes it to "being slow", then he's just not competent and he's charging you for it, either one is bad for the consumer.

Oh, and his estimate? Nearly $1000 to replace the compressor clutch. I decided to call the dealer and see how much they would charge for the same job. Their estimate? $550! Nearly half the cost from the dealer, no less!

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