I was extremely satisfied. I think they are brutally frank and honest. They only work on what needs to be worked on. The staff there is extraordinarily customer friendly.
I give them a ten. It is always good at Auto Lab. They have good customer service. The service is excellent. They have your car done at the time that they say they will. I go there for everything that I need.
They did a pretty good job. I mean they did good work for the money that I paid. It was just good.
It was good. They did fine. It was service I appreciated. They did what I needed done.
I had them change the oil in my transmission. I think they used the wrong oil because a week later the transmission went out. I won't be taking it back to them to fix it and I would not recommend anyone let them work on their transmission. I have had lots of work done there in the past and never had a problem until the last time I went there. I just had a bad experience last time.
We appreciate your business and it was unfortunate that your transmission failed 6 weeks after the fluid was changed. We use a high quality synthetic transmission fluid that meets your Honda vehicle spec Z-1. There was no chance that we used the wrong fluid in your vehicle. It was noted on your receipt that your PCM was failing. This is the computer that controls your transmission and engine. This may have caused your transmission to fail.
They are good there. They get you in and out and are conscience of me while I am there, so I can say they are good. Apart from this, they should make the rates they charge better so that they can attract more customers.
Thank you for your business. We try very hard to make sure our customers are satisfied. We do run several specials through out the year on different services. You can find our monthly specials on our website at WWW.TROYAUTOLAB.COM for services like oil changes, brakes, flushes, etc. You may also find some of our specials in the TROY GAZZETTE. We currently have manufacture rebates on tires, Struts and exhaust that we are happy to pass on to our customers.
I would give them a rating of a ten. They offer first rate service. They are always very accommodating and easy to deal with. I always go back to them.
I think they were very professional and extremely attentive. We got a loaner car. I was very happy with that.
I was warmly received. They remembered me. They do special efforts for the customer. They got me in and out right away.
The facility was clean but the guys running the place didn't seem very friendly. They didn't honor the promises from the other Auto Lab. So, I guess that is what bothered me the most.
Thank you for your business. I am sorry you had a bad experience. We strive for customer satisfaction. Most Auto Lab's are independently owned and operated so we don't have much control over what was promised at another facility. We do promise quality work at a fair and honest price. Please give us a call if you have any questions or concerns about future repairs.
I find Glen to be exceptional. He took the time to explain the work they did. They all were nice and finished the job in a timely manner. They do a good job and I would recommend them to anyone because they are friendly.
It was very good. They seem professional. They did good work in a timely manner. They gave me a good assessment of what needed to be done in the future. They lent me a vehicle to drive while my car was being repaired. My expectations were met in terms of major needed repair.
I had my steering column and my entire exhaust replaced on my ninety-six Caddilac. They took very special care of my car while they worked on it. The did the work very promptly. They even provide me with a loaner car when I need one. They are wonderful I feel like I cannot say enough good things about them.
It was good. They fixed my car in the time that they said they would.
It was a good experience. I didn't wait too long.
The service was good. It did take them a lot more time to get what it needed done than I thought it would take.
I went there because I thought there was something wrong with my engine. It ended up being my AC compressor and it went from a $3,000 job to a $1,000 job. They also advertise on the Christian radio station and I really like that.
They have good service. They did everything I needed done and they took good care of it.
My experience was great. It went very fluently and quick. I trust both Tony and Glen. I think it was overall an awesome experience. I got everything I expected and more. I even was provided transportation while they were fixing my car.
It was good. They are a bit pricey. The work they did was neat and I didn't have any problems.
The service was decent and they were helpful. It was a decent experience.
I think it is good service.
They were very great with me. I had a nail in my tire and they fixed it right away.
Excellent. They got me in and fixed the problem.
They seem to be pretty honest and they found stuff other people didn't find and they solved the problem.
Basically everything is pretty good. I have only been to that one just once. It is great.
They had really good customer service, and I was very happy. I remember that they were really quick, and very nice and personable.
They provided excellent service. It was a little pricey.
They actually explained everything to me and I didn't feel like I was being taken advantage of being a female.
They are good, but I don't know they are the best in the area. A score of ten is difficult to get from me.
They do good work. They're friendly. Reasonable price.
They fixed what was supposed to be fixed but I thought they would have given me a discount but they couldn't. They gave me a small one but not a lot.