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Auto Lab of Southgate

13045 Northline Rd, Southgate, MI 48195 Map & directions

Call Now: (734) 219-6781

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About Auto Lab of Southgate

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index
Customer Satisfaction (Net Promoter Score®)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability
97
Tools & Equipment
93
Customer Service
95
Customer Conveniences
12 months / 12,000 miles
Parts & Labor Warranty

Assessment Summary

Auto Lab of Southgate has been serving the local community since 2006. We found Jason Douglass, the owner, has assembled a well rounded group of individuals in this shop who value training and certification. this certified shop features 4 seasoned individuals who are all ASE Certified. They attend regular training to keep up on the latest technology in the industry. The 3 technicians combine for over 47 years of experience and have at their disposal some on the best tools and computer diagnostic equipment available. They have shuttle service, rental cars, and wireless internet available for your convenience. They also are open on Saturdays.

Message from the Shop

We can promise you the best service available because we employ ASE certified technicians who utilize state-of-the-art computerized diagnostic equipment to manage the technical demands of your vehicle. We provide an information system with detailed data regarding your vehicle. We guarantee quick and honest service with a 33-point inspection.
We challenge you to find better service with a better warranty. You just won't find the combination of quality, professional technicians and state-of-the-art technology at any other vehicle service center.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercury
Mini Mitsubishi Nissan
Oldsmobile Plymouth Pontiac
Porsche Saab Saturn
Scion Subaru Suzuki
Toyota Volkswagen Volvo

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Tire Sales/Repair Windshield/Glass

Amenities

Child Friendly Coffee Early Bird Dropoff Free Inspection
Heated Waiting Room Loaner Car Open Saturday Service Guarantee
Shopping Nearby Shuttle Warranty Accepted Wireless Internet

Customer Reviews 39 verified reviews (41 total)

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Auto Lab of Southgate
Verified Customer
February 19, 2015

They did very good with customer service. They are very clean. They gave me an estimate and told me what the issue was, and what was required. My car was clean. It was pretty good customer service though.

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Auto Lab of Southgate
Verified Customer
February 15, 2015

They weren't busy and took care of me right away. I've done all the labs. The price doesn't seem that bad. My brother had his car in for two weeks with a mechanic from our neighborhood. I told them what I needed and the problem, they solved it, and called me in the next half hour. They weren't slacking on the job. I couldn't fix the motor heater myself. They charged me $195 or whatever it was.

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Auto Lab of Southgate
Verified Customer
February 01, 2015

They are very friendly and courteous people. They give you a good deal, they are forthright with everything they do. I have been dealing with them for a long time, they are the best.

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Auto Lab of Southgate
Verified Customer
January 30, 2015

I went there for an alignment and they did a good job.

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Auto Lab of Southgate
Verified Customer
December 17, 2014

Good service, they do all of the work quickly and they did exactly what needed to be done.

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Auto Lab of Southgate
Verified Customer
December 11, 2014

It was impeccable service. Nice people, and very experienced.

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Auto Lab of Southgate
Verified Customer
November 26, 2014

They have basically always been pretty fair with me.

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Auto Lab of Southgate
Verified Customer
November 24, 2014

I like the way I was treated, they told me exactly what was done to my car. They were very courteous, my vehicle was done when they said it would be done.

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Auto Lab of Southgate
Verified Customer
November 13, 2014

They are excellent, I have been dealing with them for a number of years. They are very knowledgeable, when they tell you that something is wrong they are very honest.

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Auto Lab of Southgate
Verified Customer
November 09, 2014

The last two time that I was there, there was dishonesty involved based on my pervious knowledge of the vehicle. It reflected the last visit. The last vehicle we took there had a similar problem. They had a very similar answer to the problem on a different vehicle. I believe that even though they offered a one time fee for the diagnosis of the vehicle, both thimes they also said they needed additional funds to further their diagnosis of the condition of the vehicle. When we took it somewhere else that wasn't the case. They did not uphold the diagnosis of the vehicle.

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Auto Lab of Southgate
Verified Customer
November 04, 2014

I like the work that they did. They did a good job.

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Auto Lab of Southgate
Verified Customer
October 05, 2014

They did a fine job, they changed my oil and everything went smooth.

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Auto Lab of Southgate
Verified Customer
September 24, 2014

They have always done good work for me. Price is reasonable. Good service.

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Auto Lab of Southgate
Verified Customer
September 19, 2014

They got my work done on time and gave me the price they quoted. They were just helpful and didn't try to sell anything I didn't need. I had a good experience.

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Auto Lab of Southgate
Verified Customer
January 31, 2014

They helped me out with my car and were actually pretty quick to get it done. They were quick and very nice people.

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Auto Lab of Southgate
Verified Customer
January 22, 2014

They treated me with respect. They were great to work with. I was very satisfied.

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Auto Lab of Southgate
Verified Customer
January 20, 2014

They treat me very well and they did an excellent job.

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Auto Lab of Southgate
Verified Customer
January 07, 2014

The job was done in a timely manner. The pricing was good for the job done. The one repair they could not get the part but they used their imagination to fix it and it is working well.

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Auto Lab of Southgate
Verified Customer
January 02, 2014

They are friendly, courteous and clean. They did an excellent job.

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Auto Lab of Southgate
Verified Customer
December 30, 2013

I just felt they were doing a repair I didn't need.

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Auto Lab of Southgate
Verified Customer
December 20, 2013

They have a professional staff. The work was done correctly.

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Auto Lab of Southgate
Verified Customer
December 19, 2013

I had good service and they did the job pretty quick.

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Auto Lab of Southgate
Verified Customer
December 12, 2013

They offer good quality and prices compared to other places in the area that I priced and they give a Triple A discount.

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Auto Lab of Southgate
Verified Customer
December 10, 2013

They did a number of diagnostics, including checking the radiator coolant, and it ended up freezing and busting and I ended up replacing. It cost four hundred dollars to repair. I assumed I was good for the winter.

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Auto Lab of Southgate
Verified Customer
December 10, 2013

They do a great service. Their prices are a little too high.

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Auto Lab of Southgate
Verified Customer
December 07, 2013

He was friendly and honest. He did a good job.

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Auto Lab of Southgate
Verified Customer
December 06, 2013

They were really good. I live in an apartment. I'm almost 70 years old and use a walker. They came to my home, gave me a jump and took me back to the shop and told me what was wrong with my car. In all my years I've never had any one so kind and considerate, especially with their shuttle.

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Auto Lab of Southgate
Verified Customer
December 03, 2013

They were good, courteous, and knowledgeable. Good repair facility. Those are hard to find.

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Auto Lab of Southgate
Verified Customer
November 26, 2013

The prices could be a lot cheaper. Should have been cheaper.

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Auto Lab of Southgate
Verified Customer
November 19, 2013

They did an outstanding job on my car, and they have reasonable prices.

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Auto Lab of Southgate
Verified Customer
November 06, 2013

It was good service all the way around. For me it was out of my way.

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Auto Lab of Southgate
Verified Customer
January 11, 2013

It was honest service and they did it in a time frame they said they would do it. Friendly service.

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Auto Lab of Southgate
October 09, 2013

I took my 2001 dts in for repairs and this shop was super the dropped me off at home . the worked on my car like it was there on vehicle . they explained the situation about my vehicle .I would send all of my friends and family to this shop for repairs they are first class in the repair business thanks again for all you help.

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Auto Lab of Southgate
April 23, 2013

I took my car to Auto-Lab in Southgate because it was overheating and coolant was leaking everywhere. The service manager was very friendly and prompt! I didn't get my car to them until 4:30 by 5 they knew what was wrong, the price seemed very reasonable and they had me back on the road before 6pm when the close!! I couldn't have asked for a better experience.

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7 verified customers did not leave comments but provided these ratings:

(3) by 3 verified reviewers
(1) by 1 verified reviewer
(1) by 1 verified reviewer
(2) by 2 verified reviewers
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Hours of Operation
Mon - Fri:8:00am to 6:00pm
Sat:8:00am to 4:00pm
Sun:CLOSED
Call Now:

(734) 219-6781

Auto Repair Experience

  1. Jason Douglass, Owner
  2. Established 2006
  3. 3 ASE Certified Auto Technicians
  4. 1 ASE Master Auto Technicians
  5. 47 Years of Car Repair Experience