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Auto Lab

400 South Milwaukee Ave, Libertyville, IL 60048 Map & directions

Call Now: (847) 393-4869

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About Auto Lab

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
96
Technical Ability (?)
93
Tools & Equipment (?)
94
Customer Service (?)
93
Customer Conveniences (?)
24 months / 24,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Auto Lab of Libertyville is a family owned and operated repair facility that was founded in 1995 by Kevin Riddick. This RepairPal Certified shop features a team of experienced technicians who work hard to stay up to date with the most current industry technologies by attending some of the best ongoing training available. This training is coupled with an investment in automotive tools and computer diagnostic equipment that is needed to make professional & quality repairs to your modern vehicle. These repairs can range from minor and major mechanical repairs, to computer and electrical diagnosis and repair, to tires and wheel alignment. These repairs are backed by a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service, early bird drop off, loaner vehicles, and a clean comfortable waiting area with wireless Internet are available for your convenience.

Message from the Shop

At Auto Lab in Libertyville, we make three promises to you:

1. The final auto service bill will never be more than what we quoted you.

2. When we tell you something is wrong with your car, that’s what it is. We won’t repair or service

your car and then call you back to say it needs something else.

3. We stand behind all of our automotive repairs with a 3-year/36,000-mile warranty.

Auto Lab of Libertyville is a family-owned and operated repair facility that was founded in 1994 by

Kevin Riddick. His son, Sherman, is the Service Manager and the next-generation owner. This RepairPal-
Certified shop features a team of Master Technicians who truly are the best of the best. They’re a

technical powerhouse and expertly handle automotive repairs from oil changes, brakes and tires to

Check Engine Lights, engine performance and transmission diagnostics. In fact, some of the local dealers

even outsource their problem cars to us.

When you couple our skilled team with our investment in automotive tools and computer diagnostic

equipment, you’ll understand why we can back our repairs with a 36-month/36,000-mile nationwide

repair warranty, including towing.

Local shuttle service, early bird drop off, loaner vehicles, and a clean comfortable waiting area with

wireless Internet are available for your convenience.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge FIAT
Ford GMC Geo
Honda Hummer Hyundai
Infiniti Isuzu Jaguar
Jeep Kia Land Rover
Lexus Lincoln Mazda
Mercedes-Benz Mercury Mini
Mitsubishi Nissan Oldsmobile
Plymouth Pontiac Porsche
Ram Saab Saturn
Scion Smart Subaru
Suzuki Toyota Volkswagen
Volvo

Quality Affiliations

Specialties

AC/Heating Check Engine Light Diagnosis Hybrid/Electric
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Smog/Emissions Testing Timing Belts Tire Sales/Repair Transmission Repair

Amenities

Car Wash Coffee Early Bird Dropoff Heated Waiting Room
Loaner Car Shuttle Wireless Internet

Customer Reviews 30 verified reviews

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Auto Lab
Verified Customer

Great customer service and overall service was excellent!

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Auto Lab
Verified Customer

Reliable service at a fair price.

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Auto Lab
Verified Customer

The service is always good but I think the pricing needs a look for an oil change. I believe I paid over $60 which seems steep.

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Auto Lab
Verified Customer

Trustworthy.

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Auto Lab
Verified Customer

Great guys, good work.

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Auto Lab
Verified Customer

Your service practices are efficient, fair, well priced and pleasant.

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Auto Lab
Verified Customer

Excellent customer service!

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Auto Lab
Verified Customer

I have always had fantastic service at the Auto Lab.

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Auto Lab
Verified Customer

Excellent service. Staff did a great job explaining all work they recommended, gave exact pricing at the beginning, and made sure they had our permission before doing any work. Made us feel extremely comfortable with everything that was done.

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Auto Lab
Verified Customer

I have used Auto Lab several times and they are consistently excellent.

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Auto Lab
Verified Customer

Professional service and high quality of work.

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Auto Lab
Verified Customer

Friendly, honest & reliable.

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Auto Lab
Verified Customer

Great customer service, honest.

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Auto Lab
Verified Customer

They thoroughly inspected my car. Told me what service was need and how important the service was. Explained what was a priority at time of visit and what I could wait for if couldn't do at the time.

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Auto Lab
Verified Customer

Very dependable.

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Auto Lab
Verified Customer

Great service.

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Auto Lab
Verified Customer

Good, reliable service.

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Auto Lab
Verified Customer

They provide great service at a great price.

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Auto Lab
Verified Customer

Wonderful customer service on every visit. Sherman remembers his customers and the staff works hard to repair things quickly and fairly. The prices are also extremely reasonable.

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Auto Lab
Verified Customer

The service is first rate, the costs are always reasonable.

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Auto Lab
Verified Customer

Great work, trustworthy and friendly.

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Auto Lab
Verified Customer

Very honest and quick working.

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Auto Lab
Verified Customer

Professional and courteous treatment of customers. They stand behind their work. Never suggest something not needed. All work is completed on time and at estimated price. They make driving a pleasure as I can trust my car.

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Auto Lab
Verified Customer

Used first time. Will rate higher next time.

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Auto Lab
Verified Customer

Work was well done, on time and budget.

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Auto Lab
Verified Customer

I have been a customer of the Auto Lab for about 5 years and have found the staff and work to be extremely knowledgeable, helpful and have always done a great job with my vehicle.

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Auto Lab
Verified Customer

Honesty from Sherman and staff along with great friendly Customer service.

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Auto Lab
Verified Customer

We've been dealing with the folks at Auto Lab for years and have always had personal, honest customer service and guaranteed work - Kevin and Sherman are extremely helpful and also just pleasant to deal with.

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Auto Lab
Verified Customer

Worked out great. Friendly. Saved me from unnecessary work at another auto service.

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Auto Lab
Verified Customer

Auto Lab had been recommended by family, 2-3 levels removed. You can trust them to be open and honest, and make the best recommendation. They are very accommodating with respect to loaners and pick up/drop off. They are good people with whom to work.

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RepairPal Certified Shops
An exclusive network of auto repair and maintenance shops that delivers:
  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:7:00am to 6:00pm
Call Now:

(847) 393-4869

Auto Repair Experience

  1. Kevin Riddick , Owner
  2. Sherman Riddick, Service Manager
  3. Established 1995
  4. 2 Auto Repair Mechanic on Staff
  5. 55 Years of Car Repair Experience