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Auto-Lab 5 Mile

36251 5 Mile Rd, Livonia, MI 48154 Map & directions

Call Now: (734) 619-6424

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About Auto-Lab 5 Mile

RepairPal’s Comprehensive Evaluation

RepairPal Quality Index (?)
Customer Satisfaction (Net Promoter Score®) (?)
Based on interviews with 25+ recent customers
Avg Repair Shop
American Express
Lowe's
JetBlue
Apple
94
Technical Ability (?)
97
Tools & Equipment (?)
90
Customer Service (?)
95
Customer Conveniences (?)
12 months / 12,000 miles
Parts & Labor Warranty (?)

Assessment Summary

Auto-Lab was established in 2002 by Jim Paffhausen. Our team found this to be a well rounded shop that values ongoing training. The service advisers and managers have attended some of the industries best shop management classes. This shop has a team of 3 experienced technicians who attend regular training to keep up to date on the last advancements in automotive technology. Jim has made the investments in some of the leading automotive tools and computer diagnostic equipment to ensure that your vehicle is professionally repaired. All work is backed by a 12 month/12,000 mile warranty. For your convenience they offer shuttle service, loaner vehicles, early bird drop off, and wireless internet on site.

Message from the Shop

We can promise you the best service available because we employ ASE certified technicians who utilize state-of-the-art computerized diagnostic equipment to manage the technical demands of your vehicle. We provide an information system with detailed data regarding your vehicle. We guarantee quick and honest service with a 33-point inspection.
We challenge you to find better service with a better warranty. You just won't find the combination of quality, professional technicians and state-of-the-art technology at any other vehicle service center.

Auto Makes We Service

Acura Audi BMW
Buick Cadillac Chevrolet
Chrysler Dodge Ford
GMC Geo Honda
Hummer Hyundai Infiniti
Isuzu Jaguar Jeep
Kia Land Rover Lexus
Lincoln Mazda Mercedes-Benz
Mercury Mini Mitsubishi
Nissan Oldsmobile Plymouth
Pontiac Porsche Saab
Saturn Scion Subaru
Suzuki Toyota Volkswagen
Volvo

Specialties

AC/Heating Alignment Check Engine Light Diagnosis
Muffler & Exhaust Oil Change & Lube Scheduled Maintenance Service & Repair
Timing Belts Tire Sales/Repair Transmission Repair Windshield/Glass

Amenities

AAA Member Discount Child Friendly Coffee Early Bird Dropoff
Free Inspection Heated Waiting Room Loaner Car Open Saturday
Service Guarantee Shopping Nearby Shuttle Warranty Accepted
Wireless Internet

Customer Reviews 19 verified reviews (20 total)

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Auto-Lab 5 Mile
Verified Customer

I thought the service was very good. They did what they said they were going to do.

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Auto-Lab 5 Mile
Verified Customer

I ended up taking my car to someone else to get my car fixed, and they told me that I got taken for my money for the work they did.

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Auto-Lab 5 Mile
Verified Customer

I go to them all the time they are really nice to me and they do a good job on my car.

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Auto-Lab 5 Mile
Verified Customer

They were very nice and professional with me and I really appreciated it.

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Auto-Lab 5 Mile
Verified Customer

The service was excellent, the price was reasonable and they were very fast and efficient.

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Auto-Lab 5 Mile
Verified Customer

They did the work quickly, all they did was rotate my tires.

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Auto-Lab 5 Mile
Verified Customer

They were quick, they got the work done. I needed help with a ride so they helped me with that, and they did everything they needed to do.

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Auto-Lab 5 Mile
Verified Customer

Everything turned out perfect and I am satisfied with all of the work they did, I don't have a single complaint, and Bob the manager was really good. They took care of everything for me.

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Auto-Lab 5 Mile
Verified Customer

They were very helpful and had good service, they told me that they weren't able to get my car done in time so they arranged for a rental car.

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Auto-Lab 5 Mile
Verified Customer

I feel that they charged too much for the work they did, I also needed more work done and they tried charging me for a diagnostic.

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Auto-Lab 5 Mile
Verified Customer

Their service was good, they were prompt in getting the work done. The work was completed quickly.

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Auto-Lab 5 Mile
Verified Customer

They did good service, I was having issues with my front end and they changed my oil.

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Auto-Lab 5 Mile
Verified Customer

I thought they were courteous, they were friendly & efficient, they got the work done in a timely fashion.

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Auto-Lab 5 Mile
Verified Customer

Quick service and the documentation was clear and helpful.

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Auto-Lab 5 Mile
Verified Customer

They squeezed me in, they were prompt and got the work done quickly. The price was higher than other shops but they were actually able to fit me in.

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Auto-Lab 5 Mile
Verified Customer

They were very nice to me but they didn't keep me informed on when my car would be finished.

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Auto-Lab 5 Mile
Verified Customer

I have used them for a few months now and they have done a good job fixing my vehicles.

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Auto-Lab 5 Mile
Verified Customer

I think they provided good services and the prices were fair.

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Auto-Lab 5 Mile
Verified Customer

They did a good job, they got me in and repaired what I needed them to at a decent price.

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Auto-Lab 5 Mile
September 16, 2014

Hello, Great Job Auto-lab 5 Mile Road. Love the FREE loaner car and car is running awesome! I would highly recommend these guys. Thanks again.

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Reply from Auto-Lab 5 Mile -  Auto Lab 5 Mile RoadSeptember 16, 2014 12:37

Thank you TMJ for the kind words, we want to work hard to keep earning your business. Take-care, Jim

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  • Quality work, backed by a minimum 12-month/12,000-mile warranty
  • Guaranteed fair prices
  • Happy customers
Hours of Operation
Mon - Fri:8:00am to 6:00pm
Sat:8:00am to 2:00pm
Sun:CLOSED
Call Now:

(734) 619-6424

Auto Repair Experience

  1. James (Jim) Paffhausen, Owner
  2. Established 2002
  3. 3 Auto Repair Mechanics on Staff
  4. 1 ASE Master Auto Technicians
  5. 47 Years of Car Repair Experience