3415 Industrial Drive, Santa Rosa, CA 95403 Map & directions
Call Now: (707) 549-6837
“Vaughn and his crew provide not only quality work you can trust, but also the best customer service. Everyone...”
“Absolutely THE MOST skilled, honest, diligent repair shop I have encountered in my 60 years. My old Buick...”
“Vaughn always does top quality work and with the best customer service.”
About Auto Japan
RepairPal’s Comprehensive Evaluation
Auto Japan treats every customer with honesty and integrity, and strives for your complete satisfaction. Specializing in Japanese vehicles since 1981, they offer diagnostic repair and regularly scheduled maintenance provided by their team of three technicians, all of whom are ASE certified. AAA and BBB approved, Auto Japan is also very focused on their environmental footprint. They became a Sonoma Green Business in 1994 and have DTSC certification as a Model Pollution Prevention Shop. Add to that Saturday hours and gas onsite, and you can see why Auto Japan has made the cut as a RepairPal Certified shop.
Message from the Shop
Offering diagnostic, repair and regularly scheduled maintenance, Auto Japan has specialized in servicing Japanese vehicles since 1981. Notably aware of our environmental footprint, we became a Sonoma Green Business in 1994 and have DTSC certification as a Model Pollution Prevention Shop. We recognize that high quality repairs and customer service are of utmost importance and are an industry leader in customer care, on time performance and quality workmanship. Clear, honest explanations about the condition of your vehicle are provided so that you have the knowledge to make educated decisions about its care. Put your trust in Auto Japan. We treat every customer with honesty and integrity, and strive for your complete satisfaction.
Auto Makes We Service
|AC/Heating||Alignment||Check Engine Light||Diagnosis|
|Hybrid/Electric||Muffler & Exhaust||Oil Change & Lube||Scheduled Maintenance|
|Service & Repair||Timing Belts||Tire Sales/Repair||Transmission Repair|
|Car Delivery||Car Pickup/Dropoff||Car Wash||Child Friendly|
|Coffee||Early Bird Dropoff||Free Estimates||Free Inspection|
|Heated Waiting Room||Loaner Car||Parts/Accessories||Service Guarantee|
|Shopping Nearby||Shuttle||Warranty Accepted||Wireless Internet|
Customer Reviews 57 verified reviews (66 total)57 Sort by: Date |
They thoroughly explain problems and resolutions prior to work. Small and last minute "happenings" are repaired on the spot when possible. The wait room is comfortable with freshly brewed tea/coffee and 2 great dogs to make the wait like being at home in my living room - except I have cats!! For a single gal - I have total faith in what they tell me.
After having my brakes repaired, which was a fine experience, I asked for a 'check up' and maintenance that I had deferred for years. The verdict was that the car needed a new steering rack, valve cover replacement and change of brake and clutch fluid. This was to cost $1300. When I arrived, the 'check engine' light was on, and the owner charged me $100 to put his little reader on it. In the past, it had been attributed to the gas cap by Marin Mitsubishi, who offered to read it for free. The price was price had gone up to $1500 before repairs had even begun. I received a call about an hour later saying it needed a new throttle sensor for over $300 and a new spark plug wire. I told them no. I was mad that they hadn't checked the dang spark plugs in the first place...isn't that like 'B' of the ABCs of tune-up? The owner let his phone answering guy drive my car (can you spell 'liability'?) over to pick me up and he refused to get out of the driver seat of MY car for the ride back, so I rode as a passenger in my own car. An item in my car had been flung under the front seat, and I understood why on the drive back..he drove like a mad person on the way back to the shop, even honking at other drivers not once, but twice. I was mortified that someone I knew would see me in the car with this guy. The owner let me write him a check for over $1500 ( w brake job, he got nearly $2000 of my money) and drive away from his shop with my check engine light still on. He told me if it started blinking to pull over immediately! My trust in them was totally shattered. The car sounded really weird the next time I drove it...on the 1.5 hr drive over Hwy 175 ( winding, 2-lanes, sheer drop off the side). I was afraid to drive it home it sounded so strange. I drove to the only garage open on a Saturday and two men in Lakeport at Mackey Tire center drove my car, put it up on the hydraulic lift to check it, re-read the check engine light and then turned it off for me ALL FOR FREE! My jerk at Auto Japan couldn't do that for a customer who had just paid him nearly $2K. When the light came back on about a month later, I took it to Callagy Automotive. He checked the light (FREE again) and changed the spark plugs....it's been fine ever since. I will never go back to Auto Japan.
Vaughn and his crew provide not only quality work you can trust, but also the best customer service. Everyone there makes you feel like family. They are very thorough in explaining what the problems are with my car. Being a female, it's important to know that they are being upfront with me. Vaughn has gone the extra mile for me on a few occassions. We have two trucks and one Acura, he works on them all. If integrity is important to you then Auto Japan is the place to go.
First few visits were for installations of Tire Rack orders on non-Japanese cars, and my impression was that the shop was clean, courteous, very professional and honest. After I got a Toyota, I knew exactly where to take it. Since then, I have my high-mileage car in for a variety of minor and not-so-minor service / maintenance, and I continue to be impressed. I have unreservedly recommended the shop to several friends and acquaintances.
Vaughn and his staff have been taking care of my Solora and my p/u for the past 4 yrs. Vaughn is extremely competent, knowledgeable and efficient. While looking for a used p/u, Vaughn not only found 2 that we looked at, he also went with me to do the test drive. He has always been honest and upfront about the repairs and the scheduled maintentance. Auto Japan offers excellent service and their integrity shows in their work.
I recently wrote this letter to Vaughn and crew at Auto Japan:
Well, once again, Auto Japan has definitely gone the extra mile (or ten miles!). Driving my Camry is an entirely different experience after the eradication of that annoying rattle in the front left wheel area. I really appreciate all the extra hours, blood, sweat and perhaps, tears, that were required to resolve the problem. It seemed that quite a challenging process of elimination was necessary to properly get to the root cause, testing the very mettle of the mechanics involved. I also appreciated the careful explanation of the solution process, with drawings, when I picked up the car. Now, the Camry feels and sounds like it drives like butter.
Thanks again for the great work.
Absolutely THE MOST skilled, honest, diligent repair shop I have encountered in my 60 years. My old Buick had big problems (my wife has a Lexus, hence my entry there). Vaughn read the codes and fixed what they suggested. When the repair did not "take," Vaughn gave me a brand new loaner and left me alone with it for three weeks while he drove my Buick daily home and back to further diagnose. It turned out to be a wiring repair more costly than the car's value. In addition to the three-week gift of a loaner, Vaughn "comped" me with additional services well in excess of the cost of the original repair. So if they can't fix IT, they will fix YOU! All other work on our cars timely, excellent, and about half what dealers charge for same services. These guys definitely walk the extra mile ... and it's a long mile! Forget the rest. go to the best: Auto Japan.
I have a Lexus GS300 and have been taking it to Auto Japan for almost a year. A friend suggested I go there when she heard noises while we were driving that I must have gotten use to. I went on a test drive with one of their mechanics so they could pinpoint what I was hearing. They found the battery hold down loose ...the battery was replaced elsewhere... and they repaired my squeaking brakes. I was overdue for a service and Vaughn, the owner helped me prioritize what was needed immediately. He never came across as condescending because I had waited too long. All of my appointments have been just as pleasant! They have a nice waiting area, their prices are fair and the work is done proficiently and timely. There are not enough stars for this garage. Thanks again, Vaughn. You and your staff are top rate!