Wonderful people. Very honest about what repairs need and do not need immediate attention. I trust them completely.
They did a great job at explaining what was wrong and the steps that were taken to repair. I felt very comfortable with the service.
We have been visiting Auto Japan with our Toyota and two Acura's for years. Great service and very trustworthy.
I could get some things done cheaper elsewhere, but I trust my car with Auto Japan, which to me is worth paying a little bit extra
They have great customer service
I was a walk-in and Vaughn & his team got me in even though I could tell they were busy. They are honest & really know what they are doing! I won't go anywhere else for my Honda & Lexus!
The people are all very kind and helpful.
Vaughn and his team quickly identified the root cause of my concern and provided a small list of additional preventative maintainance concerns on my 10+ year old Honda. They prioritized the additional concerns to conduct a repair that was within my budget. My car was returned to me on the same day.
The folks take time to explain all the repairs and educate the consumer. Very gracious.
Autojapan is very much appreciated by me, and by one other family member - my daughter.
High mark up on parts.
very nice attentive personal service, reasonable charge for labor, but expensive on parts
They hand you a 20% off coupon after you spend a whole lot. Makes you feel like you got ripped off since they had the ability to bring the price down 20%.
The dogs in the office are very cute.
Very honest and reliable interaction. Thanks!
In addition to the excellent repair service, the kind consideration of the owner and staff in providing a loaner car added to my peace of mind.. they are outstanding!
I really enjoyed the professionalism and service at Auto Japan, Inc.
Vaughn Young, the owner is a wonderful combination of gear head and zen master---deliberate, thorough and easy to talk to.
Fair and fast service buy friendly staff.
I LOVE the service, the people, the courtesy and the friendliness. I do recommend you all. And the dogs are a special treat!
Quick service, they take the time to explain the repair, don't try to sell you repair you don't need.
It is rare that I have any problem with Auto Japan. The only problem I had was confusion on a clerks part about pick up time. I wasn't called as promised.
They thoroughly explain problems and resolutions prior to work. Small and last minute "happenings" are repaired on the spot when possible. The wait room is comfortable with freshly brewed tea/coffee and 2 great dogs to make the wait like being at home in my living room - except I have cats!! For a single gal - I have total faith in what they tell me.
They do great work, great follow up, very friendly and competent, and we love the dogs in the office...very happy with the whole experience
I've been very pleased with all my experiences at Auto Japan.
Great service and wonderfully nice folks!
Auto Japan is in a class by itself--honest, dependable, always goes the extra mile, extremely clean shop, great customer service and excellent automotive repair knowledge. Can't say enough good things about them.
Very honest, hard-working and competent. Usually feels expensive but maybe I'm out of touch with standard fees. I like that they're a small shop, but a shuttle service or loaner car would make it a much easier experience.
Repairs or maintenance issues are recommended to make sure you can safely take the road at any time with full confidence. I wouldn't take my vehicles anywhere else.
I trust them and what's more important than that?
I trust only auto japan to work on my car. They can handle anything. Up front with costs and any problems you have
I have been dealing with Vaughn for 14 years and find him to be honest and a fine mechanic
You can trust Vaughn and his crew at AutoJapan.
This is a place where you feel you are being treated fairly all the time.
Repairs explained in clear honest fashion
Felt confident that I was being told the truth about my vehicle.
Great service and work on my Camry.
Vaugn at Auto Japan is very respectful of his clients. I have a great degree of confidence in his shop.
Auto Japan is a responsible, knowledgeable, trustworthy shop. I feel lucky to have found them.
In my opinion Auto Japan is the best auto repair shop in Sonoma county, kind, honest, helpful, trustworthy.
Good service at high prices.
Very nice people
I brought my car for repair to this shop three times, each time hoping they would be fair & honest. But each visit was more disappointing than the last.
Very professional, super nice people, extremely clean shop.
Auto Japan is a professional establishment. I have always been satisfied with their knowledge of the service provided on my Toyota. Extremely Courteous
They are very friendly.
After having my brakes repaired, which was a fine experience, I asked for a 'check up' and maintenance that I had deferred for years. The verdict was that the car needed a new steering rack, valve cover replacement and change of brake and clutch fluid. This was to cost $1300. When I arrived, the 'check engine' light was on, and the owner charged me $100 to put his little reader on it. In the past, it had been attributed to the gas cap by Marin Mitsubishi, who offered to read it for free. The price was price had gone up to $1500 before repairs had even begun. I received a call about an hour later saying it needed a new throttle sensor for over $300 and a new spark plug wire. I told them no. I was mad that they hadn't checked the dang spark plugs in the first place...isn't that like 'B' of the ABCs of tune-up? The owner let his phone answering guy drive my car (can you spell 'liability'?) over to pick me up and he refused to get out of the driver seat of MY car for the ride back, so I rode as a passenger in my own car. An item in my car had been flung under the front seat, and I understood why on the drive back..he drove like a mad person on the way back to the shop, even honking at other drivers not once, but twice. I was mortified that someone I knew would see me in the car with this guy. The owner let me write him a check for over $1500 ( w brake job, he got nearly $2000 of my money) and drive away from his shop with my check engine light still on. He told me if it started blinking to pull over immediately! My trust in them was totally shattered. The car sounded really weird the next time I drove it...on the 1.5 hr drive over Hwy 175 ( winding, 2-lanes, sheer drop off the side). I was afraid to drive it home it sounded so strange. I drove to the only garage open on a Saturday and two men in Lakeport at Mackey Tire center drove my car, put it up on the hydraulic lift to check it, re-read the check engine light and then turned it off for me ALL FOR FREE! My jerk at Auto Japan couldn't do that for a customer who had just paid him nearly $2K. When the light came back on about a month later, I took it to Callagy Automotive. He checked the light (FREE again) and changed the spark plugs....it's been fine ever since. I will never go back to Auto Japan.
Always explain exactly what needs to be done and available options.
I felt as if Auto Japan really had my best interest at heart.
I love Auto Japan and Vaughn rocks!
Excellent service and reasonable prices. I could they went out of their way to resolve my issues the same day.
There were a couple of mix-ups on scheduling my appointment and emails sent. Overall I think everything at the shop is great.
Was impressed with the quality of service received at Auto Japan. They were experienced, knowledgeable, honest, and a pleasure to do business with. Would highly reccommend and use them again.
Complete professionals. Everything up front and specific. Work was exemplerary. Even great waiting room. They care like good family.